Consumer interest in Connected Technology is rising due to the accelerated digital shift to “at-home” trends during the pandemic. With an increasing number of people working, learning, shopping, exercising, and even monitoring their health from the comfort of their homes, the connected technology market is rife with opportunities for brands in a multitude of sectors. 

From AI-enabled voice assistants that can be summoned on command to watches that have gone beyond telling time and have converted our wrists into smartphone holders and health monitoring devices, connected technologies are transforming the way we live, work, and play. 

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Market research and product testing are paramount for the successful launch of connected technology products.

With an increasing number of consumers and households jumping on the connected technology bandwagon, we are collecting more information and data than ever before, which has positive and negative implications for the market research industry.

Market research companies provide product testing services in various industries as they conduct research studies for a range of products before they are launched and help guide new product development. These companies put the products in the hands of the consumers who will be using the technology. 

Product testing is a research methodology that allows brands to gather quantitative and qualitative information about a user’s potential behaviour, reactions, and preferences, like the taste, feel, and smell. For connected technology, often, a prototype is tested in the market before it goes into development. 

What is connected technology?

Connected technology is products with built-in or embedded technology comprising sensors and processors to connect with their environment and other products. 

Connected technology is tied with the Internet of Things (IoT). Watches are no longer used only to tell time; their function has extended to enable text messaging, phone calls, and fitness monitoring. Our homes are getting smarter; our cars go the extra mile to deliver convenience; our offices thrive remotely using real-life collaboration and project management tools. 

Let’s look at some of the main areas where connected technology is unfurling, what the future has in store for consumers, and how brands can match this rapid growth. 

How are people currently using connected technology?

Connected technology has seamlessly integrated into our daily lives and shows no signs of slowing down, and for good reason. The demand for connected technology that provides convenience, comfort, accessibility, and automation is at a historic high. 

To understand the benefits and use of connected tech, let’s look at the main areas we use connected technology in our daily lives. 

There’s no place like a smart home.

Smart homes are redefining our living spaces and becoming more innovative. According to Statista, the global smart home market is worth more than US$126 billion.

Consumers increasingly demand home automation when they purchase a home —and for a good reason. Home automation provides convenience, functionality, security, entertainment, and energy savings. The possibilities are endless. 

For instance, lighting control network systems allow you to control the whole home or building remotely by your smartphone. Sensors turn lights on and off as we enter and exit rooms. Automated window treatments allow you to control a room’s ambient lighting and other aspects remotely. Smart homes also allow for remote access. 

Smart appliances are making life easier for households. Smart Appliances as a segment includes all kinds of connected household appliances. Surveillance cameras and home security systems are getting more advanced. Baby and pet monitors allow people to monitor their babies and pets. 

Consumers in Asia adopt devices more quickly than in North America and Europe, and South Korea leads the way with a 27 percent household penetration rate in 2022. 

Smart homes are not just nice to have anymore. Homeowners are increasingly expecting smart home features, and builders and technology companies are taking note.

Smart homes are getting smarter and now go beyond just thermostats and light dimmers. Technology is becoming much more affordable and accessible, and some smart homes will make your jaw drop.

Consumers are much savvier and increasingly demand technology built into their homes. Even the lower to mid-range new home buyers expect certain smart home features to be part of the build. Therefore, every construction company needs to include these home features or risk falling behind their competitors.

How does the demand for Smart Homes impact brands in the market?

This new trend has many implications for the market. Builders will need to consider privacy and cybersecurity, adjust agreements, make sure devices can “talk” to each other, and have the ability to offer flexibility as new technologies are added in the future. 

With the average household using 25 connected devices, there is considerable pressure to provide a connectivity network far beyond what a regular service provider can deliver. 

The pandemic has also created a new generation of germophobes, and KB Homes, a home builder in the U.S., has launched MERV-13-rated air filters in their communities. Compared to lower-rated air filters, these high-grade residential air filters eliminate dust, pollen, mould, and certain bacteria and viruses for improved air quality. 

Home appliance brands are not only thinking of innovations but also a way to upgrade features into existing smart products. The CES 2022 show in Las Vegas saw AI-powered laundry machines, hands-free faucets, healthier microwaves, next-level smart blinds, and smart bathing technology. 

Connected technology is driving the automobile industry.

Connected technology is designed to connect to a smartphone to do more than play music or route phone calls through the car’s speaker. For instance, you can turn a connected vehicle on or off using a smartphone. It can allow the owner to use an app to control the car or share diagnostic data to remind you when an oil change is due, and so on. 

Connected vehicles on the road connect to a network so all types and sizes of cars can “talk” to each other as they share vital information on safety, road conditions, traffic, and mobility. 

These are just a few instances that barely scratch the surface of what connected vehicles can do.

A Statista report estimates the size of the global connected car fleet to increase more than threefold in the coming years. In 2021, there were about 84 million connected cars in the United States, and it is projected to exceed 305 million in 2035, making the United States the biggest market for connected vehicles.

Europe currently accounts for around 30 percent of the global connected car fleet. The E.U. is one of the regions with significant potential for connected services. 

As of 2019, about half of the motorists in Europe said they were willing to switch car brands to access new connectivity features and services.

For more insights, download our report, “Speed bumps on the Road to Change.”

Wearing your heart on your sleeve. 

According to 1Mordor’s 2020 report: “The connected medical device market is expected to register a CAGR of 18.92% over the forecast period from 2022 to 2027.” The same report showed the Asia Pacific as the fastest growing market and North America as the largest market.

Connected tech in healthcare is also referred to as Connected Care. It may be defined as the real-time, electronic communication between a patient and a medical provider, using digital tools such as remote patient monitors, telehealth, wearable technology, secure messaging, and mobile apps, to name a few. 

For more insights, download our report, “Health and Wellness Trends.”

It is estimated that remote monitoring for healthcare could be worth USD 1.1 trillion by 2025.

Wearable technologies hold a significant share of this market, providing real-time data so health care providers can help patients remotely. They provide convenience and cost-effectiveness by reducing multiple visits to the doctor’s office. With cardiac-related devices expected to be worth USD 800 billion by 2030, there is a massive opportunity for healthcare brands in the cardiac segment for wearables.

These medical devices can be vulnerable to security breaches, impacting their safety and effectiveness because they are computer systems. 

While there are data security risks involved, wearables can detect cardiac arrhythmia conditions causing stroke and allow neurologists to diagnose seizures remotely; the benefits of these products far outweigh any risks. 

Connected tech encompasses your fur babies. 

The pet humanization trend and growing concern amongst pet owners about the health and safety of their pets continues to drive the pet industry’s growth at a CAGR of 6.1 percent. You can now dress your pet in a Banana Republic sweater, insure them with MetLife, and get CBD supplements to calm them down.

This trend is now dovetailing into the pet wearable devices market. According to a recent global market research study, the global market for pet wearables is expected to reach USD 2,5 billion by 2024. Pets can wear these devices to help identify, track, control, and even for medical diagnosis and treatment. Furbo is one such pet wearable in the market that aids anxiety in dogs. A remote pet camera that alerts you when your dog is barking can take dog selfies, and owners can toss treats, all from their smartphones.

Connected technology is reshaping the fitness industry.

One of the first industries impacted adversely by the pandemic was gyms and fitness centres when they were forced to close their doors due to fears of spreading COVID-19. Stuck at home and with more time on hand than ever before, consumers made a beeline for at-home gym equipment. Peloton was at the forefront of this revolution and later bought Lululemon’s Mirror. 

Peloton’s stock has reached highs and has plummeted in what seems like a roller coaster ride. When gyms closed during the pandemic, Peloton’s stock price and product sales were at an all-time high, increasing more than eightfold from March to December 2020. 

An Atlantic article revealed the company had 2.3 million users paying about $40 a month to take classes on its “connected fitness” products by August 2021. 

Google trends show a similar picture.

At-home fitness trends during the Pandemic
At-home Fitness Trends during the Pandemic

The global home-fitness equipment market will grow to $15.13 billion in 2022 at a compound annual growth rate (CAGR) of 9.6%. The at-home fitness market is expected to reach $21.84 billion by 2026.

What does this mean for fitness brands —both in-person gyms and online fitness platforms?

Brands providing fitness solutions inside and outside the home will need to commit to the new normal and an approach that fits consumers’ lifestyles.

Brands that want to become a part of their consumer’s fitness regimen will have to consider a hybrid approach. On-site fitness studios and solutions should utilize a more hybrid approach to keep consumers physically and digitally engaged and connected. They can do this by complimenting their in-person services with a mobile application. At the same time, brands with at-home gym equipment and tools should make data security a priority. 

The intersection of retail and technology elevates the shopping experience —both in-store and online.

Not all businesses survived the pandemic and the recent, rapid shifts in consumer habits, but the ones that did are thriving. These retailers have been able to master the in-store shopping experience. 

Retail technology provides an exciting opportunity to both consumers and retail brands. Connected technology is taking the shopping experience up several notches. While people still shop in these stores, a brand’s physical location is considered one of the many channels. Consumers interact with these stores digitally and will come to expect this from every brand.

From using virtual mirrors to try on clothes to pointing a piece of furniture on your cell phone and placing it in your home, Augmented Reality (A.R.) is changing how we shop and try products. Car shoppers can go into dealerships and customize cars with different colours or styles using their tablets or phones. They can use A.R. to try sunglasses from the comfort of their home.

Grocery stores may look the same as many years ago, but the experience has completely transformed. The distinction between online and offline has little relevance today in the grocery space. This is because today’s consumers do not want their shopping experience to be held back by the limitations of a single touchpoint. Today’s connected consumers expect an omnichannel shopping experience, including online ordering, curbside pickup, delivery, self-checkout, scan-and-go, and contactless payment options.

Supermarket brands need to have an omnichannel approach to meet customer expectations, including convenience, speed, and efficiency. For instance, while a customer is exploring store aisles physically, they should have the option to interact with the store digitally and even complete the transaction using the store’s mobile app. 

Consumers’ data is recorded and stored to provide a personalized experience with product recommendations and deals. When consumers create an online account, their purchasing habits are used to tailor relevant deals, ads, and offers. In the absence of an online account, consumer data is tied to a loyalty card.

Technology also allows retailers to alert customers when stocks of the items they regularly purchase are low or when an item is back in stock. Alexa, Amazon’s voice assistant, will notify you based on your ordering history if you are running low on a particular product, tell you how much it is, and ask you if you would like it added to your cart.

Grocery delivery services became popular during the pandemic. Now that we can go back to a physical store, many consumers have become accustomed to using delivery apps like Instacart for their convenience, speed, and seamless service. You can also watch your groceries transported to your doorstep with the app’s live map view. 

Sustainability is also coming into the picture with an increasing number of younger generations that prefer buying from eco-friendly companies. Zero, a Los Angeles-based startup, is an example of an eco-friendly brand that delivers groceries in sustainable packaging. 

The future of retail is hybrid with an Omni-channel approach and connected experiences across touch-points. 

As customers jump across several channels when they shop, retailers need to engage with where their customers are via digital channels.

Leveraging shopping behaviours, personalisation, user experience (UX), and integration will be critical for retail success. This will help retailers engage with their customers at various touchpoints —physical stores, sites, apps, and significantly improve the shopping experience. 

Retailers also need to factor in social media networks, messaging apps, voice assistants, mobile devices, and other new channels to capture their customers’ attention and engage with them. Consumers expect incredibly personalized and relevant content. 

Challenges in the connected technology space and how brands can use these as opportunities to grow  

During the pandemic, the older, less tech-savvy generations also adapted to connected technology and enjoyed the benefits of staying connected with friends and family. Brands should no longer ignore this segment’s needs and may need to provide more in-depth onboarding help and tech support. 

Now that people are back to in-person, they will continue using these devices and technologies in and out of the home, in the new normal. There will be a need for interconnectivity across the house, car, and mobile devices will be critical moving forward.

The industry faces many challenges, including data security, privacy concerns, continuous innovation and iteration, a massive load on the network and wifi issues, theft, loss, and damage.

Here are ways in which brands can overcome such challenges:

  1. Provide extended warranty
  2. Put customers first
  3. Provide multiple customer-service options
  4. Insurance against theft, loss, and damage
  5. Provide on-demand tech support
  6. Help with digital identity protection
  7. Allow trade-in offers to swap your old device for a new one at a discount
  8. Continuously upgrade technology

What does the future hold for connected technology?

In a digital-first world, physical fitness studios and stores are still appealing. Physical stores that embraced this reality are thriving. They have gone above and beyond to offer a hybrid approach and have elevated the in-store experience. There is also a preference for in-store shopping in older generations versus younger ones.

The pandemic played a massive role in speeding up the adoption of digital-first behaviors. Now that we know consumers expect a hybrid world where digital meets offline, brands can play a role in pushing innovation and further improving customer experiences across touchpoints and channels. With a goldmine of integrated customer data, they can offer a personalized and relevant experience in a hyper-connected consumer world. 

How market research can aid brands in the connected technology space

For brands aiming to disrupt the market with the next “new” thing in connected technology, it is vital to know how consumers will respond to it before going to market. Market research can provide the valuable data, and insights brands need to take action. 

Brands have several critical decisions regarding target markets and audiences, price, distribution channels, promotion, and product features. How can brands bring new product lines to market without proper knowledge? The good news is market research provides unique methodologies tailor-made to capture purposeful information to inform those decisions. 

Market research allows brands to collect relevant information about market needs and customer preferences, impacting every aspect of the business, product, and brand. Backed by this information, brands understand the choices and behaviors of their potential customers. Therefore, their products can meet their customers’ needs and reduce the risk of an experience gap between the company and its products or services. The experience gap is essentially the gap between what the customers expect/ want and what the companies give them. 

Market research is used for product testing and development. Effective market research uses a diverse population to test a given product and ensures it works for everyone in the target market. Brands also use market research for brand name testing, concept testing, messaging and campaign testing, branding, and logo testing, and pricing testing, to name a few. 

For brands in the connected technology space that are often under high pressure to quickly produce and iterate high-quality products with an enhanced customer experience in a competitive market, the importance of market research cannot be overstated. 

Brands in connected technology need to utilize a comprehensive testing strategy beyond traditional product and messaging testing. Market research can study the preferences and User Experience (UX) throughout all touchpoints within the customer journey. 

For instance, connected technology brands can use market research to ensure customers are surveyed on current technologies and UX and online shopping cart abandonment. Likewise, the data from connected tech can (with permission) provide a goldmine of information about specific market segments, which can inform better decisions based on hard facts rather than gut feelings or assumptions. 

For smart product companies, it is also essential to make sure all their products connect seamlessly to make their customers’ lives easier and more comfortable. Therefore, market research is utilized to make sure the product works and connects with other smart products to enhance the customer’s life. 

Connected technology became popular before the pandemic. The pandemic only accelerated its adoption. The rise of connected consumers across the globe has led to connected technology trends across industries. As brands navigate the challenges of wifi capabilities and data privacy, they are continually innovating and iterating smart, connected products that are relevant and user-friendly. 

We don’t need a crystal ball to make this prediction: the future belongs to a connected world. 

Learn more about how Kadence International’s Marketing Research is driving growth for leading technology companies here. 

For some, 2021 is a year best forgotten. But from a marketers and researchers perspective 2021 certainly revealed some interesting insight into changing consumer behaviours and demands.

Here we have compiled the best of our trend reports and guides from 2021 all in one convenient place.

This report is specially designed for companies looking to grow their presence in Asia and is based on the analysis of local experts across Kadence International’s eight Asian offices.

DOWNLOAD the full report here

Getting the Most from your Research Budget

We developed a framework for getting the most out of your market research budget, which could be useful as you plan your projects for any year.

DOWNLOAD the full report here

The Ultimate Guide to New Market Entry

This guide covers when to consider entering a new market, how best to approach the research you’ll need to support you as well as practical information on the different market entry strategies available to you. 

READ the full guide here

Segmentation in Uncertain Times

The pandemic has caused people’s behaviours, wants and needs to change. Segmentation is an important tool to understand your target better, but also to help identify new or emerging expectations from brands.

WATCH the full 12 minute video here

Harnessing Augmented Reality

In this groundbreaking package testing research, we partnered with Asahi and their signature brand Fuller’s London Pride using augmented reality to garner feedback on new product labeling. This innovative approach resulted in great data, a satisfied client and numerous awards within the research industry.

LEARN more about the test and watch the video here

If there was ever a year when health and wellness was at the forefront of consumers minds, 2021 was it. We looked at some key global trends that are emerging, and the behaviours and expectations fueling these trends.

DOWNLOAD the trend report here

This summary of the report, “The Asian Consumer: 4 Key Trends for the Next Normal,” examines the purchasing trends, consumer characteristics, and brand preferences of major Asian markets that embody a unique national and cultural identity.

If you want to grow your company’s presence in Asia, make sure you read the full report here. 

This report is based on the analysis of local experts across Kadence International’s eight Asian offices: China, India, Singapore, Thailand, Vietnam, Indonesia, the Philippines, and Japan.

In this summary, let’s look at how four driving forces are changing the consumer landscape in major Asian markets.

Read the full report to determine what drives consumer interest and engagement in individual countries in the region. 

Trend One: Changes in food and shopping patterns

Since the beginning of 2020, wet markets have taken a hit in popularity and accessibility throughout the Asia Pacific region, just like the rest of the world. This trend is unlikely to change substantially in the coming years, and therefore, Asian consumers are starting to look for food and grocery alternatives.

Read the full report to learn more about the impact of COVID19 on wet markets across major South Asian countries, including China, India, the Philippines, Vietnam, Singapore, and Indonesia. 

There is a burgeoning demand for meal kits and prepared foods. Asian consumers are lured toward meal kits not only due to their convenience and simplicity but also the healthy food options and the high-quality food products included in these popular “Next Gen TV Dinners.”

Read the full report to discover the key players in the Meal Kits market in China. 

While most industry experts don’t predict the demise of wet markets and wildlife trade any time soon, changes in Asian consumer behaviors and preferences in what food they eat and how they purchase it continue to evolve.

Adopt a Cow, a new entrant in dairy within China, capitalized on these changes to capture the dairy market that two leading Chinese dairy brands previously dominated. Adopt a Cow connected with China’s consumers in a way that spoke to their evolving tastes and behaviors. 

Read this intriguing case study to discover how this new dairy brand broke into the market and faced its competition head-on, ultimately becoming the leading dairy company in China. 

Trend Two:  In the age of Zoom, work from home has altered how we work and live at home. 

The WFH employment trend is destined to stay in some form well into 2022 and beyond. Even after the pandemic, the Asian workforce will continue working 80% from home in some hybrid form. For Asian consumers, this translates into not just the way they work, but even more so, a new relationship with the space in which they now both live and work.

Unlike workers in both China and Japan, employees in India prefer video conferences rather than in-person meetings. It is also interesting that companies in Asia do not embrace remote working options for their employees as readily as businesses in the West.

Japan has some of the lowest WFH employees in all of Asia. Like many households throughout the region, Japanese remote workers deal with small, overcrowded home environments and cramped spaces that are less conducive to productivity. In many parts of Japan, space has always been tight and comes at a premium. 

Savvy homebuilders in Japan knew it was time to rethink the Tiny House model into Tiny Home Office structures.

Read the case study to learn how a real estate company found a market among those struggling to work in tight spaces at home with Tiny Home Office. 

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Trend Three: Gen Z and the demand for customizable consumer goods.

Gen Z is poised to set market trends for many years to come.

According to McKinsey & Company, Asia’s consumerism is rapidly growing and expected to reach 3 billion by 2030, a 50 percent increase from today’s consuming class.

Discover how the convergence of personalization and social media influencers drives consumer engagement for Gen Z Asian consumers in the full report here.

To build a personal brand on TikTok, Gen Z Asian consumers feel the need to create a unique personal online identity. This is why they gravitate toward products that allow room for personalization, customization, and exclusivity.

While many major luxury brands have jumped on the customization trend, the best example of the popularity of personalization comes from a rubber shoe company.

Learn how Crocs exploded in the Asian Marketplace through customization and celebrity influencers.

India is among the top five nations globally in beauty and cosmetics manufacturing and distribution. Mass beauty in India possesses a market value of more than $11 billion, with an additional $3 billion if you add hair care and personal hygiene products. There is also a growing market for customizable beauty products.

Discover the exceptional opportunities for industry innovators entering the Indian beauty market in the case study when you download the full report here.

Trend Four: The rise of Electric Vehicles. 

China is the global leader in electromobility, with a 5.75 percent market share of electric cars in the Asia Pacific region.

Even though September 2021 car sales in China took a 17 percent dip year over year, electric automobile sales in the country trended up with a jaw-dropping 355,000 registered electric vehicles that month. The year-over-year growth rate was more than 170 percent, and these Chinese consumer buying trends are expected to continue to grow well into the future. 

Japan is lagging in this category with a 0.64% market share. India follows Japan occupying the seventh position with a relatively low 0.06% market share.

On the other hand, Singaporean consumers welcome the onset of the age of electric cars. 

Sales of Teslas in Singapore have also substantially increased throughout 2021, rising from just 30 cars sold in the first six months of the year to nearly 500 in Q3 alone, even though these cars cost more than three times the cost of the US sticker price.

Read the full report to discover EV trends and consumer demand in all major countries in the region. 

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Like virtually all aspects of modern life, the market research industry has undergone an explosive change in our COVID-19 pandemic era. While most of the principles of market research remain intact, brands worldwide have had to refine and modify their research methods as part of this “new reality.” 

Generally speaking, market research starts with a “wide-angle” look at the spheres of influence upon a market (including new and changing customer behaviours, emerging industry trends, etc.), then zooms in on specific nuances within a target audience. 

The data collection and analysis gained from in-depth market research offer brands “a clear and detailed understanding of what your customers want, what they already like, where they conduct their own research, and much more.” Understanding the broader context of a market enables companies to:

  • Gain insights into how customers use their products or services
  • Differentiate their offerings from competitors
  • Lay the groundwork for successful product upgrades or launches
  • Identify new opportunities for growth

These insights gained can set the tone and messaging for a brand’s marketing efforts both now and in the year to come. 

Here’s a look at key trends in the market research industry today and what lies ahead on the horizon for 2022.

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Trend #1: Agility and Technology

Despite the changes wrought by the pandemic and other global forces, one factor remains constant: the continual evolution of technology underpinning advanced market research.

Advances in artificial intelligence (AI) and machine learning, for example, enable researchers to gather information from an increasingly wide range of distinct sources. These advances also contribute to a new emphasis on agile research and speed of insight. Various elements include:

Automation of routine research practices. Automating the more routine facets of research facilitates a speedier analysis and interpretation of findings. This helps researchers save considerable time and effort while winnowing down to what’s truly essential in their work. 

Shorter and smarter polls and surveys. Employing surveys that can be positioned and distributed quickly (and which take respondents only a short time to fill out) are a further boon to the speed of analysis and insight. This approach involves identifying a “mobile-reliant” population that will actively engage in a poll or survey upon request, and within a brief period of time. 

Ongoing research. Agile research equals ongoing research. In a global marketplace that’s continuously in flux, the insights garnered from one survey can dramatically change by the time a new survey is undertaken. In the same respect, researchers can expand on findings garnered from one survey to craft a new, more specialized survey that focuses on changing factors in the marketplace.

As we have stated before, “when you know your offerings suit current and emerging customer needs, your business will develop a reputation for being wholly customer-centric that your competitors can’t match.”

Trend #2: AI, Machine Learning, and Emotion

If 2021 is any guide, we can expect the avalanche of raw data to keep increasing in the year to come. The vast array of sources promises to generate more information than researchers can ever hope to compile and analyze on their own. That’s why AI and machine learning are invaluable for research purposes.

Emotion AI, for example, seeks to “decode” human emotion by analyzing voice patterns, eye movements, facial expressions, and a range of non-verbal cues—all designed to generate data that enhances a brand’s capacity for linking emotion to consumer behavioural patterns. By evaluating consumer responses to a proposed upgrade or new product launch, emotion AI can more precisely “read” human feelings and gauge the success or failure of a new venture.

As MIT Sloan notes, “New artificial intelligence technologies are learning and recognizing human emotions, and using that knowledge to improve everything from marketing campaigns to health care.”

Trend #3: Social Listening

Interacting directly with customers often yields the most pertinent data for marketing trends. But engaging in social listening can be an equally effective research method.

Social listening involves analyzing social media conversations and trends related to your brand to your industry. This extends beyond monitoring basic metrics such as “likes” or “mentions” or “followers,” with a focus instead on the buyer’s mood behind the data.

Customers frequently express their sentiments about products and services on popular social media platforms (Twitter, Facebook, Instagram, etc.). Market researchers can look at this as real-time feedback about customer preferences, brand awareness, the inroads made by competitors, etc. 

In this respect, social listening offers a beneficial way of gauging customer sentiment (what they like and don’t like about the purchasing experience, preferences regarding how a purchase is made, and so on). 

For effective social listening, research methodology can include the following actions:

  • Search on the most popular social platforms for branded keywords, phrases, or product names.
  • Explore customer review sections on platforms. 
  • Learn about customer sentiments regarding competitors.
  • Anticipate potential new trends using Google Trends or other social media listening tools.
  • Identify relevant or industry-specific social media influencers.

Social listening should be “a critical component of any company’s marketing strategy, as it allows you to react and respond to customer sentiment — and gather data to make improvements in the way your business runs,” notes Reputation.com. In essence, social listening is like “your very own perpetual focus group, rich with constantly updated and actionable business intelligence.”

Trend #4: Longitudinal Studies

There has been a steady increase in longitudinal studies for long-range market research, and the trend will continue in 2022. This approach works most effectively when a brand wishes to continuously monitor a fixed sample of its target audience over a pre-determined timeframe.

Longitudinal studies, also known as continuous research, tracks consumer and market attitude trends over extended periods. To do so, researchers gather information from the same sources through a long-term methodology that yields insights into buying habits or consumer response to a new product or service launch. 

Trend #5: DIY

Another emerging trend is the do-it-yourself (DIY) approach to market research. The proliferation of agile or smart research tools enables in-house teams to conduct surveys and other research activities, often using a centralized online platform. Types of DIY market research include:

  • Interviews with existing and potential customers through surveys, questionnaires, or focus groups
  • Segmentation of the target audience into clearly defined groups (demographic, behavioural, psychographic, and geographic)
  • Product testing, in many cases, before a brand reaches the initial production stage
  • Measuring satisfaction with loyal customers

DIY research should aim for gaining “insights into how happy your customers are and any specific areas they like or dislike.” This enables brands to:

  • Identify any areas of current (or potential) concern.
  • Drill down to core issues by identifying (and then interacting with) dissatisfied customers.
  • Determine what’s needed to improve customer attitudes and experiences. 

One caveat worth mentioning regarding DIY marketing. As Forbes notes, “if you go to a third party [for market research], you’re going to likely get a different perspective than what you would get from your own team. There’s also a greater chance that the perspective you receive is an unbiased one, which is healthy” and potentially more insightful about what a target audience truly cares about.”

Trend #6: Aligning Brand Mission and Values with Customers

In 2022 and beyond, market research will continue to explore the value of aligning a company’s mission statement and the values of its customer base. 

Gone are the days when a brand could tell consumers what it stands for and leave it at that. Today’s savvy customers do their research to determine if a brand “walks the walk,” particularly concerning those values consumers hold dear—be it the environment and sustainability, income inequality, racial harmony, and so on. 

Consumers who prefer brands aligned with their values often become very loyal once they identify that brand. However, if and when customers detect a lack of consistency between what’s expressed in a mission statement and what actions a brand takes, they may abandon that company and seek out more compatible businesses to support.

In 2022, brands are encouraged to take a fresh look at their mission and values and how these are communicated to a target audience. Monitoring social media conversations around these values can illuminate the process of refining a company’s mission statement. It’s also an excellent opportunity to look into making a fresh commitment to support the causes and initiatives that a brand’s audience considers most valuable in their own lives.

Market research trends come and go, but the end result remains consistent from the past to the future. The primary objectives are always:

  • Improving products or services
  • Generating more sales
  • Delivering expected results
  • Enhancing customer service
  • Boosting customer retention

Market research supports the need for brands to maintain agility in an ever-shifting marketplace. Customer needs never remain static. If a brand meets current needs—and, better yet, anticipates future customer needs—its place in the global market will be stronger and more durable than that of its competitors.

Download the summary of our latest report

The pandemic has led to irreversible changes in consumer behavior. As consumers stayed home for the better part of 2020, they have formed a new set of preferences, habits, and F&B expectations. 

Today, what consumers are looking for from the food and beverage industry is very different from pre-pandemic times, and these new expectations are here to stay beyond 2022.  

The “Food & Beverage Trends to Watch in 2022 and Beyond”  report examines the trends that will shape the food and beverage industry in the years to come. In this report, we look at four emerging trends around the globe:

  • Plant-based foods, 
  • Immunity-boosting ingredients, 
  • Tastes of home, and 
  • Transparency, safety, and sustainability.

Trend #1: Plant-based Foods

While there is considerable evidence of people choosing to avoid animal products as far back as 2,000 years ago, today, 4 billion people live primarily on a plant-based diet. 

Globally, the plant-based meat market will be worth $85 billion by 2030. The pandemic has only pushed the meat and dairy substitute product growth. 

Click here to see the extraordinary increase in plant-based meat sales in the USA during the nine weeks ending May 2, 2020, as the pandemic caused meat shortages and price spikes, shutting down meat-packing plants.

Read the full report to find out how the virus caused regular meat-eaters to make the switch, with many becoming permanent converts. 

Beyond Meat and Impossible Foods have become very popular and are a force to reckon with in the plant-based meat industry. While they are not the first in the market, they have created meat substitutes that taste like real meat. 

Plant-based foods such as snacks, dips, sauces, cheese, spreads, and creamers will see a double to triple growth within the following year.

Read the full report to discover plant-based attitudes and trends worldwide, including India, U.K., China, and the U.S. 

Trend #2: Immunity Boosting Ingredients

The market for functional foods has been growing for years. However, demand has boosted since the onset of the COVID-19 pandemic.

As COVID-19 made the immunocompromised population more vulnerable, consumers became more interested in healthy foods that boost their immune systems.

Known as “functional foods,” these ingredients claim to possess an additional function. For gut health, examples include probiotic foods that contain beneficial microbiota, including fermented foods like kefir, yogurt with live active cultures, pickled vegetables, tempeh, kombucha tea, kimchi, miso, and sauerkraut. For inflammation, ingredients like turmeric, honey, green tea extract, fish oil, and ginger provide relief.

According to Beneo, an estimated 75% of consumers plan to eat and drink healthier due to the pandemic. The global market for these ingredients is expected to grow to $117 million by 2021.

Read the report to learn more about the demand for functional foods or nutraceuticals around the globe, specifically in the E.U., USA, and India. 

Trend #3: Tastes of Home

During times of unease, unrest, and uncertainty, consumers seek comfort in foods that remind them of happier, less turbulent times.

According to The International Food Information Council, many consumers are re-creating the restaurant experience at home by using meal kits, restaurant-branded products, and more sophisticated or flavorful ingredients from artisan food producers. 

  • Meal-kit service: In 2017, the industry was valued at US$4.65 billion, representing a 300 percent growth over the previous year. Read the full report to discover the estimated growth potential of this market by the year 2022. 
  • Speedy appliances: Another popular trend reveals many consumers purchased in-home appliances to make meal preparation easier.

The dinner with the family trend seems cemented in our behaviors and habits. Before the pandemic, 18% of households ate dinner together at home every day. Read the report to see the percentage of households that eat dinner together now, post-pandemic. 

Trend #4: Transparency, Safety, and Sustainability

According to a 2020 Innova Consumer Survey, three in five global consumers say they are interested in “learning more about where their food comes from and how it is made.” The term ‘clean label,’ therefore, goes beyond ingredients. There is a need for transparency around the food being organic or additive-free, and companies need to show consumers they produced the food sustainably and humanely.

An increasing number of technologies are emerging to improve transparency, including radio-frequency I.D. tracking of ingredients throughout the supply chain and wireless/ smart technologies such as invisible barcodes.

Read the report to find out how food producers increasingly use blockchain and Internet of Things (IoT) technologies to provide information to consumers.  

Now that F&B producers and consumers are more experienced living with the pandemic, the focus is expected to shift toward sustainability. 

ADM, a food technology company, observed that nearly two-thirds of consumers want their food choices to impact the environment positively. Lux Research’s report The Food Company of 2050 also lists “increasing sustainability” as a critical factor for increasing brand awareness and market share.

Read the full report for critical insights and consumer trends impacting the Food & Beverage industry in 2022 and beyond.  

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The automotive industry has a clear, shared vision of a dramatically transformed future with electronic vehicles, autonomous vehicles, connected cars, shared ownership, and subscriptions. But are consumers ready to transition just yet? The pandemic has changed how much people travel, and this leaves us with the big question: how will the economic damage caused by COVID impact the car industry?

To further understand where consumers stand and what economic recovery looks like for the automotive industry —one of the hardest hit by the pandemic —we looked at five significant trends. We explored what’s at stake for each of these five trends, evaluated the rate of progress, and put the spotlight on innovative brands and solutions leading the way.

  1. Post-COVID caution: A battered industry navigates massive uncertainty.
  2. Plugged In: The electronic vehicle revolution is happening but still powered by subsidies.
  3. In Control: Artificial Intelligence is enhancing, not replacing, human driving abilities.
  4. Connected Vehicles
  5. Older Drivers, Younger Drivers

Ｄownload the full report and read the summary of the top 5 trends shaping the future of the automotive industry, with a spotlight on the brands that are capitalising on these trends with their cutting-edge innovative solutions.

#1 Post-COVID caution: A battered industry navigates massive uncertainty.

According to analysts, Jato Dynamics, global new car sales fell by over 12% in 2020, that’s around twice the drop recorded in IEA figures for the worst year of the last financial crisis (2007-2008).

While this drop was only 2% in China, the automotive industry felt a heavy blow globally. France, Germany, the UK, and Brazil saw declines of over 20%.

Consumer behaviour changed dramatically, and while new car sales declined due to the pandemic, the automobile aftermarket flourished as people tried to preserve their existing vehicles. Consumers started putting off purchases of luxury cars, hybrids, and EVs.

The early COVID-19 spread brought with it a new innovative trend —virtual showrooms, whereby consumers could move all or at least some part of their car buying experience online. In many parts of the world, COVID restrictions will become a part of life indefinitely, and therefore, this trend is here to stay.

Learn more about how the pandemic has reshaped the automotive industry here by downloading our free report.

#2 Plugged In: The electronic vehicle revolution is happening but still powered by subsidies.

As with much of the electronic vehicle (EV) revolution, subsidies and regulation may be needed for mass EV adoption.

In Norway, subsidies and tax breaks make the cost of an EV virtually identical to that of a non-electric car. 74% of the new cars sold in Norway are EVs, whereas it’s just 2% in the US. In the USA and China, EV sales plateaued when subsidies were reduced or phased out.

In 2021, US President Joe Biden took a step toward cutting greenhouse gas emissions signing an executive order aimed at making half of all new vehicles sold in 2030 electric, a move made with backing from the biggest US automakers.

Amazon is started testing electric delivery vans in 2021. The vehicles were developed in partnership with start-up Rivian, which raised $8 billion from investors, including Amazon through its $2 billion Climate Pledge Fund. The fund includes an agreement to purchase 100,000 electric vehicles from the start-up as part of its ambitious push to make Amazon’s fleet run entirely on renewable energy. Each van has a range of 150 miles per charge.

Before consumers join the EV revolution, they want to know there is a plan for infrastructure for charging stations.

A Deloitte study showed that consumers were putting off plans to buy EVs due to price and driving range. With ranges for EVs now often well over 400km, that is taken care of, but there needs to be a visible EV infrastructure in terms of charging stations. Therefore, at the moment, innovators need to tackle the two most critical factors —price and infrastructure.

Wireless charging stations are an essential solution. Although the technology exists, firms don’t want to build the infrastructure without enough cars; and manufacturers don’t want to create more expensive wireless options without that infrastructure.

Learn more about how Electronic Vehicles or EVs are perceived and the challenges ahead here by downloading our free report.

#3 In Control: Artificial Intelligence is enhancing, not replacing, human driving abilities.

Even though Tesla has made huge strides with its self-driving cars, the adoption is still slow due to consumer trust issues.

Moreover, driverless cars pose problems —of AI, of laws and ethics, and public perception. 

In this scenario, autonomous vehicles with Driver Assistance Systems are becoming the norm in many markets. 

The ultra-high-end Cadillac Escalade Platinum, launched in Summer 2021, is the first vehicle to boast GM’s Super Cruise technology. The vehicle handles your highway driving for you on major mapped roads. However, your car monitors you and will warn you if you stop paying attention to the road for more than five seconds before switching back to manual.

AI is set to become more prevalent in vehicles, learn more about the challenges for these enhancements here.

#4 Connected Vehicles

So far, automotive and infrastructure innovation has happened chiefly at the individual car level. However, traffic jams and rush hours occur at a network level when all those individual cars interact.

We see a change in this direction as businesses and transportation planners recognize the idea of the “mobility ecosystem” —where software platforms can connect, manage and mitigate network-level inefficiencies between transport services and their users.

Navigation apps showing real-time traffic data are already being used widely. We also see more adoption of smart speed limits and smart traffic light systems.

The next generation of connected vehicles goes deeper and broader with tools that allow bikes or mobility scooters to connect to the same systems cars use. Connected vehicles also make fleet management —of buses or utility vehicles, more efficient.

What are the implications for individual drivers? For the mobility ecosystem to work, each car requires a digital identity. They do, however, present the issue of privacy.

Your car’s digital identity can also be linked to your own distinct identity as a driver, which makes the car more secure with keyless entry using facial or voice recognition and biometric sensors.

Our innovation spotlight is on Foxconn, the Chinese manufacturing giant which makes the iPhone. Foxconn is developing an EV platform that any brand can use to bring vehicles to market —in the same way as the Android phone platform. Foxconn bets that the real differentiator in the future EV market won’t be looks or performance; it’ll be the array of connected features and AI capabilities they possess.

A connected mobility ecosystem is one of the trends emerging in the transportation and automotive industry. Download our report to discover more about this emerging trend.

#5 Older Drivers, Younger Drivers

The automotive trends influenced by the ageing population and the changing expectations of Gen Z are creating significant changes. For older people, AI can help extend their driving lifetime. For the young, the big question is whether ownership will decline in favour of sharing and subscription mobility.

Late Millennial and Gen Z consumers are a post-ownership generation —they prefer renting to buying houses or vehicles. Car manufacturers have been trying to introduce the idea of Mobility-as-a-Service solutions, which replaces car ownership with car-sharing or subscription-based offers at a lower cost.

However, while Mobility-as-a-Service has had some successes in the bikes and e-Scooter sectors, especially in busy cities, it’s been tougher ask for cars.

Overall, we see a shift away from the brand to features and capabilities.

If you need more detailed information to help make decisions for your organisation or brand, download the full report here.

To learn more, download the full report: Automotive Trends For 2022

To learn more about how these trends, download the full report. Alternatively if you’d like to speak to us to understand more about how these trends are playing out in your market, get in touch.

Our lifestyle is still undergoing significant transformation in response to Covid. The overseas trend is getting blurred even more. Our Introduction to Overseas Trend’s seminars series is for getting rid of such a problem when considering overseas marketing research.

This time, our local team members from across our Southeast Asia offices introduced the lifestyle changes during the pandemic as well as provided anecdotes and case studies of the products and services that are rapidly growing in the region. Let’s catch up by watching the recordings below.

Watch the session in English

Watch the session in Japanese

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