Financial services market research.
Helping financial services brands to develop customer-focused products, services and strategies
We support financial services providers with market research to help them understand customer needs and assess the commercial viability of new products and services – for both B2C and B2B audiences.
Our team has worked with some of the biggest names in the industry – helping them navigate some of their toughest challenges, as well as supporting them with day-to-day projects like customer satisfaction.
Our approach to financial services market research is designed to provide both breadth and depth of insights. In this way, we can help organisations truly understand the potential of their go-to-market offerings and diagnose how these can be improved to increase their market acquisition and retention potential.
Financial services market research services
Truly understand your customers’ needs and challenges to inform future strategy
We design powerful segmentations to help you identify and appeal to the customers that will deliver most for your business
Identify the strongest concept(s) to take forward for further iteration and development
Optimise customer interactions across different channels to minimise churn rate and grow your business
Our mission is to raise the impact of research – and we’re delivering
Market Research Agency of the Year
Winner— Agency of the Year Awards, 2019
Market Research Agency of the Year
Finalist— Agency of the Year Awards, 2020
Market Research Supplier of the Year
Winner— Marketing Research & Insight Excellence Awards – 2019
Global Agency of the Year
Highly Commended— Market Research Society Awards, 2019
Best Training and Development
Highly Commended— Market Research Society's Operations Awards, 2019
Best Data Collection (telephone)
Finalist— Market Research Society's Operations Awards, 2019
Best Data Collection (face-to-face)
Finalist— Market Research Society's Operations Awards – 2019
Outstanding Young Researcher
Winner— Marketing Research & Insight Excellence Awards, 2019
Establishing a pan-Asian Financial Health Index for GoBear
A collaborative and consultative qualitative & quantitative approach helped GoBear establish a Financial Health Index in key markets, thereby expanding its brand value beyond the current positioning.
Demonstrating the value of advertising on the Bloomberg platform
Neuroscience helped Bloomberg show that its advertising platform is a cut above the rest and delivers better outcomes for advertisers.
Understanding the elements of value driving recommendations for Panasonic
Interviews with consumers have helped Panasonic determine NPS scores and benchmark themselves against the competition.
The global boutique for data and insight
Our global footprint makes us the go-to partner for international market research. We offer all qualitative and quantitative methodologies across our office network and beyond.
How to conduct online market research in Asia: The Go-To Guide
What online methodologies work best in India? How do you get the most out of respondents through digital methodologies in China? Experts across our global boutique share best practice tips and techniques for conducting online market research in Asia Pacific.Download the report now
What does the future of retail finance look like?
The economic impact of the COVID-19 pandemic in various markets has been undeniable. Some sectors like travel and hospitality have been hard-hit, while physical retail has suffered badly too due to social distancing and lockdown measures. Workers in these industries are affected as well, with their livelihoods threatened by uncertainty and instability. Within this context, […]
5 must-have principles for any customer experience strategy
How do you create customer delight? Our latest research sought to explore what matters to customers in 11 markets which match our international footprint: the UK, US, Singapore, Vietnam, Thailand, the Philippines, Japan, Indonesia, India and China and Hong Kong. As part of the research, we uncovered 5 must-have principles for any global customer experience […]
We knew from the start that the inaugural GoBear Financial Health Index was going to need the right research partner to realise our vision. This team needed a curious mind, sharp analysis, as well as the willingness to roll up their sleeves and get hands on with us. Kadence International has proven to be that partner and the study’s success has exceeded my expectations. I am excited to see future iterations of the study with them by our side.Vice President – Marketing
We’ve been working with Kadence on a couple of strategic projects, which influenced our product roadmap roll-out within the region. Their work has been exceptional in providing me the insights that I need.Senior Marketing Executive
We have been engaged with Kadence since 2016. Since our first partnership, Kadence has been instrumental in supporting our business efforts and have continuously proven their value in research, insights and analysis that have helped us to gain many wins. Kadence consistently pushes the boundaries and offer inspirations that provide deep business insights and drive business strategies.Head of Research