The fastest-growing consumer in the toy industry is not a kid. A new generation of adults is rewriting the rules of play, driving billions in annual sales and reshaping how toy brands approach product development and marketing. These buyers, known as kidults, are fueling growth as they seek nostalgia, collectables, and high-end toys once marketed exclusively to children. Their spending habits have become a defining force in the industry, outpacing traditional toy buyers and reshaping market strategies.

According to NPD Group data, these consumers now account for one-fourth of all toy sales annually, generating around $9 billion in revenue. Their presence in the market is not new, but spending has accelerated since the pandemic, leading to year-over-year gains despite challenging economic conditions. At a time when overall toy sales volume has dipped, higher prices and strong demand from kidults have offset losses and kept the industry growing.

Brands that once targeted parents shopping for kids are now catering directly to an audience willing to spend more for limited-edition action figures, premium Lego sets, and collectables tied to their beloved franchises. The shift is not a passing trend; it is a transformation in consumer behaviour that companies can no longer ignore.

Who are Kidults and Why are they Buying Toys and Games?

Play is no longer just for children. Adulthood has been redefined by a generation that sees nostalgia as a lifestyle rather than a fleeting indulgence. Millennials and Gen Z, raised in an era of immersive entertainment and franchise-driven storytelling, embrace toys as symbols of identity and self-expression.

Kidults are particularly drawn to cartoons, superheroes, and collectables that remind them of their childhood. They buy merchandise such as action figures, Lego sets, and dolls that might typically be meant for kids. In response, toy makers have created entire product lines tailored for these buyers, recognising that demand for nostalgic and high-quality collectables continues to surge.

Social media has amplified this shift, turning fandoms into global communities where collectables are status symbols. Limited-edition releases, high-end figures, and retro-inspired toys are not just purchases – they are cultural markers. What was once considered a niche hobby has become mainstream, with brands tapping into a lucrative market that values authenticity, nostalgia, and exclusivity.

Beyond nostalgia, psychological factors like stress relief, escapism, and personal identity also drive this trend. Many adult toy buyers see these purchases as a way to disconnect from daily pressures, embrace childhood joy, and express individuality. 

For many kidults, these purchases provide a sense of relaxation and familiarity, helping them cope with daily stress and responsibilities. The ritual of collecting, displaying, and engaging with nostalgic brands creates a sense of stability in an unpredictable world.

Case Study: Funko’s Collector Market Success


Image Credit: The Gamer

Funko, best known for its Pop! Vinyl figures have built an empire catering to adult toy collectors. The brand strategically partnered with major franchises like Marvel, Star Wars, and Harry Potter, offering limited-edition releases and convention-exclusive drops that create demand through scarcity.

Focusing on pop culture nostalgia and tapping into fan-driven communities, Funko has positioned itself as a powerhouse in the collector market. The brand’s direct-to-consumer strategy and exclusive collaborations with major retailers have made it a staple for kidults looking to expand their curated collections.

Toy Companies Are Rewriting Their Playbook for Kidults

The world’s biggest brands are no longer designed solely for children. Lego, Mattel, and Hasbro have pivoted to meet the demands of adults in the toy market, launching premium product lines tied to pop culture, gaming, and blockbuster franchises. High-end collectables, intricate building sets, and nostalgia-driven reboots now dominate shelves, targeting consumers willing to pay a premium for quality and exclusivity.

Lego’s detailed Star Wars and architecture sets, Mattel’s collector-edition Barbie dolls, and Hasbro’s Black Series action figures are just a few examples of how the industry has evolved. Limited-edition drops and direct-to-consumer sales have become critical strategies, leveraging scarcity and brand loyalty to drive demand.

At a time when traditional toy sales have slowed, kidults have emerged as the industry’s biggest growth driver. While board games, puzzles, and playsets saw a pandemic-fueled boom, the first nine months of 2022 recorded a 3% drop in sales volume. Higher prices helped offset this decline, boosting overall sales revenue by 3%. Kidults, who tend to spend more per purchase, have maintained industry momentum.

For toy companies, catering to adults is no longer an experiment; it is a core business strategy.

Kidults Around the World

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Case Study: Lego’s Strategic Pivot to Capturing the Kidult Market

Image Credit: Lego

Lego, known for its interlocking brick sets, has skillfully targeted the growing kidult demographic. Recognising the growing demand among adults for complex and nostalgic play experiences, Lego expanded its product line to include intricate sets that appeal to mature consumers.

In 2024, Lego reported a 6% increase in sales, largely attributed to the popularity of its Botanics flower sets specifically designed for older consumers. These sets offer a blend of creativity and relaxation, resonating with adults seeking mindful activities. Lego’s collaborations with popular franchises have bolstered its appeal to the kidult market. Lego taps into the nostalgia and fandoms that drive adult toy purchasing decisions by producing detailed models tied to beloved series.

Lego’s success with the kidult segment shows the value of catering to adult consumers’ desires for nostalgic and hands-on experiences.

What Toys are Kidults Buying?

Kidults are not just a niche segment – they are the backbone of the toy industry’s growth. While they make up only a quarter of total toy buyers, they account for 60% of dollar growth, according to NPD’s Checkout data. Their willingness to pay for premium products has created a revenue stream that far outpaces spending by parents buying for children.

Unlike cost-conscious parents who seek budget-friendly options, kidults gravitate toward collectibles, high-quality models, and limited-edition releases with higher price points. Their spending is not dictated by seasonality in the same way as traditional toy buyers. While holiday shopping remains a peak sales period, this audience purchases year-round, making them a more predictable and stable consumer base.

This shift has allowed toy companies to move beyond the cyclical boom-and-bust nature of holiday-driven sales. Even as inventory challenges and inflation pressure retailers, demand from kidults has remained strong. As a result, brands are increasingly designing marketing campaigns and product launches with this audience in mind, ensuring their place as a long-term driver of industry revenue.

Marketing Strategies For Toy Brands Targeting Kidults

Toy brands no longer rely on traditional retail displays or children’s TV ads to drive sales. Instead, they target kids where they are most engaged – on social media, in collector communities, and through direct-to-consumer platforms. Digital-first campaigns, influencer collaborations, and nostalgia-driven storytelling have become essential tools for capturing this audience.

Limited-edition drops and exclusive collaborations create a sense of urgency and exclusivity that resonates with collectors. Brands like Lego and Mattel have successfully leveraged pre-orders and premium-tier product launches to tap into this demand. Hasbro’s Black Series and Mattel’s Hot Wheels Red Line Club offer high-end collectables directly to fans, bypassing mass-market retail channels and reinforcing brand loyalty.

Community engagement is also key. Toy companies invest in fan-driven events, interactive content, and product tie-ins with entertainment franchises to keep their audiences invested. This approach has expanded beyond the toy aisle – adult-focused toy marketing now includes lifestyle branding, apparel collaborations, and interactive experiences designed to deepen brand attachment.

The brands that understand how to market to kidults are not just selling toys – they are selling identity, nostalgia, and belonging.

Case Study: Pop Mart’s Success with Labubu Collectibles

Image Credit: Los Angeles Times

Pop Mart, a Chinese toy company, has achieved remarkable success by targeting the adult market with its Labubu collectable figures. Created by Hong Kong artist Kasing Lung, Labubu features distinctive rabbit-like ears and spiky teeth, appealing primarily to adults seeking nostalgic and comforting collectables. Priced between $15 and $85, these figurines often sell out within minutes of restocking, leading fans to rely on group chats for updates and endure long lines. Celebrity endorsements, particularly from Lisa of Blackpink, have further boosted Labubu’s popularity. Collectors view these toys not just as playthings but as art pieces that add personality to their homes. Despite the prevalence of knockoffs, demand for Labubu continues to grow, with Pop Mart expanding its presence in the U.S. and reporting strong sales figures. This trend reflects a broader rise in kidult-targeted emotional comfort toys. 

The Future of the Toy Industry Belongs to Adults

Kidults are not just spending – they are shaping the industry’s future. The brands that continue to evolve, embracing technology, sustainability, and personalisation, will lead the next evolution of the toy market. Augmented reality experiences, app-connected toys, and AI-powered collectables are emerging as the next “it” toys, blending nostalgia with modern tech. Eco-conscious buyers also influence brands to redesign packaging, adopt sustainable materials, and explore digital collectables.

The next step for brands is clear: those who embrace innovation while preserving nostalgia will remain at the forefront of this booming market.

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A pair of limited-edition sneakers sells out in seconds. A countdown timer warns shoppers to buy now—or miss out. An influencer teases an exclusive event, restricted to a select few. Despite a surplus of consumer choices, brands are making products deliberately harder to buy.

Scarcity, urgency, and FOMO—the fear of missing out—have become core strategies in modern marketing, shaping how consumers shop and perceive value. What once seemed like organic demand is now carefully engineered. From luxury brands restricting supply to streaming services pulling content after 24 hours, the result is the same: consumers feel pressured to act before it’s too late.

How did brands turn psychology into a marketing machine? And when does persuasion cross into manipulation? As companies refine these tactics, the ethics of influence are becoming harder to ignore.

Why Consumers React to Scarcity, Urgency, and FOMO

Consumers like to believe they make rational decisions, weighing options and choosing what best fits their needs. The reality? Decisions are often driven by instinct. Scarcity, urgency, and fear exploit cognitive biases, triggering impulse rather than logic.

Scarcity: The Fear of Limited Supply
Nothing fuels demand like the illusion of rarity. When something is harder to get, it feels more valuable. Behavioural economist Richard Thaler’s research supports this: scarcity drives desire. Luxury brands have perfected the game. Hermès doesn’t limit Birkin bag production due to material shortages—it’s a strategy to keep the bags exclusive. Tech companies use the same approach. PlayStation 5’s perpetual “out of stock” status during launch wasn’t just supply chain issues—it kept consumers hooked, waiting for their moment to buy.

Urgency: The Pressure of Time
Hesitation feels like a loss when the clock is ticking. The Zeigarnik Effect, a psychological tendency to remember unfinished tasks, drives consumers to complete a purchase before the window closes. E-commerce platforms have perfected this trigger. Amazon’s “Lightning Deals” refresh hourly, urging shoppers to act fast. Travel sites flash “Only 2 rooms left!” warnings to heighten anxiety. The result? Split-second decisions with little time for second thoughts.

FOMO: The Power of Social Influence
Social media has turned FOMO into a marketing force. Seeing friends attend exclusive events or snag limited drops triggers an urgency no ad campaign can match. Snapchat and Instagram Stories disappear after 24 hours, making users compulsively check-in. Brands engineer this further with invitation-only product launches – think Clubhouse’s early-access model or Supreme’s drop culture. The goal isn’t just to sell; it’s to make consumers feel they’re part of something others can’t have.

Brands That Have Mastered Psychological Triggers

Some brands don’t just use scarcity, urgency, and FOMO; they’ve built their entire business models around them. They’ve turned these psychological levers into powerful revenue drivers by engineering desire and controlling access.

Hermès: The Art of Scarcity
No waiting lists. No online checkout. No guarantee of purchase even if you can afford it. The Hermès Birkin bag isn’t just a handbag; it’s a masterclass in controlled scarcity. By severely limiting production and requiring buyers to develop relationships with sales associates, Hermès ensures demand always outstrips supply. The result? A resale market where Birkins appreciate like investments, sometimes selling for double their retail price. In an industry where most items eventually go on sale, Hermès has made being unable to buy its product the ultimate status symbol.

Amazon: Urgency at Scale
E-commerce thrives on speed, and Amazon has utilised urgency better than anyone. Limited-time “Lightning Deals,” countdown timers, and messages like “Only 3 left in stock!” nudge consumers toward checkout. Prime Day, the company’s annual shopping event, is a prime example of when millions of deals disappear within hours, pushing shoppers to act fast. Amazon sells the anxiety of missing out on a bargain.

Supreme: FOMO in Its Purest Form
Supreme’s business model is built on hype. The streetwear brand’s infamous “drops” happen weekly, with products selling out in minutes, sometimes seconds. By keeping supply deliberately low and collaborating with high-profile brands, Supreme fuels a cycle of exclusivity and demand. Fans don’t just buy Supreme; they line up for hours to compete for the chance. With a resale market where items often fetch triple their original price, the brand has turned FOMO into a profitable ecosystem of scarcity-driven desire.

Social Commerce Meets FOMO with TikTok Shop:
TikTok has taken FOMO-driven shopping to a new level. By integrating e-commerce directly into its platform, the app encourages impulse purchases through time-sensitive deals and influencer-driven recommendations. “Only available for the next 24 hours” captions, live shopping events, and viral trends create a sense of now-or-never urgency. The difference? Consumers aren’t just buying from brands – they’re buying because their favourite creators make them feel like they’ll miss out if they don’t.

These brands are selling access, exclusivity, and the psychological rush of securing something before it’s gone. However, as consumers become more aware of these tactics, brands must ask themselves: how long before urgency turns into exhaustion?

Where Do Brands Draw the Line?

Scarcity, urgency, and FOMO are undeniably effective, but when does persuasion cross into manipulation? As brands push these psychological triggers harder, consumers are starting to push back.

Artificial Scarcity – Manufacturing Hype or Deception?
Not all scarcity is real. Some brands intentionally create stock shortages to generate buzz, only to quietly restock later. Luxury brands have long used this tactic, but now, even fast-fashion and tech companies are adopting it. Many product releases “sell out” in minutes, only reappearing later on resale platforms at inflated prices. The illusion of exclusivity works, but at what cost? Consumers are growing wary of brands that manufacture demand rather than earn it.

Urgency Fatigue – When Consumers Stop Caring
Constant countdown timers, flashing “limited stock” warnings, and one-day-only deals can lose their impact when overused. Studies show that consumers who repeatedly encounter false urgency eventually stop responding. Travel booking sites have faced regulatory scrutiny for exaggerating scarcity and listing “only one room left” when more are available. When urgency becomes routine rather than real, brands risk credibility.

FOMO Burnout – The Mental Toll on Consumers
Social media-driven FOMO isn’t just a marketing tool; it’s an emotional trigger. The pressure to stay ahead, secure the latest drop, or participate in an exclusive event can lead to anxiety and compulsive spending. A survey by Credit Karma found that nearly 40% of millennials have gone into debt because of FOMO-fueled purchases. Brands that lean too heavily on this strategy risk alienating consumers who feel manipulated rather than empowered.

Regulation and Consumer Backlash
Regulators are beginning to crack down. The UK’s Competition and Markets Authority (CMA) has fined companies for misleading urgency tactics. In the U.S., the Federal Trade Commission (FTC) has warned brands against deceptive scarcity claims. Consumers, too, are becoming more vocal, calling out brands for fake limited editions and “forever sales.”

Scarcity, urgency, and FOMO can drive engagement, but brands that misuse these tactics risk long-term damage. Once lost, trust is difficult to regain. The challenge now is clear: how can brands create real value?

How Brands Can Apply Psychological Triggers Effectively

Scarcity, urgency, and FOMO aren’t inherently unethical when used correctly, they can enhance customer experience, create meaningful engagement, and drive sales without alienating consumers. The key is authenticity. Brands that use these psychological triggers responsibly build stronger relationships with their audience, while those that rely on deception risk losing credibility.

Authentic Scarcity – When Limited Means Limited
Consumers can spot artificial scarcity. If a product is marketed as exclusive but keeps reappearing, trust erodes. Instead, brands should create real constraints, whether through limited production runs, seasonal availability, or exclusive collaborations. Hermès maintains exclusivity by restricting supply, while high-end automotive brands use limited releases to sustain long-term desirability.

Strategic Urgency – Pressure Without Manipulation
Urgency works best when it feels natural, not forced. Time-sensitive promotions should be genuine, like early-bird event pricing, flash sales with clear expiration dates, or rewards for loyal customers who act quickly. Travel companies, after facing scrutiny for misleading urgency tactics, are shifting toward more transparent messaging, highlighting real-time booking trends rather than fabricating scarcity.

FOMO-Driven Engagement – Creating Experiences, Not Just Sales
FOMO doesn’t have to be about fear; it can be about excitement and belonging. Brands that foster community-driven experiences see long-term success. Exclusive memberships, VIP access, and interactive product launches tap into the power of FOMO while providing real value. For instance, TikTok’s live shopping feature blends urgency with entertainment, encouraging consumers to engage rather than feel pressured.

The Long Game – Balancing Demand with Trust
Short-term sales tactics can generate immediate results, but brands that rely too heavily on them risk fatigue. The most successful companies use scarcity, urgency, and FOMO sparingly, ensuring that when they do, it feels special. Transparency is key. If consumers understand why a product is limited, why a sale is ending, or why an offer is exclusive, they’re more likely to trust the brand and return for future purchases.

Scarcity, urgency, and FOMO are some of the most powerful marketing tools, but their real strength lies in their use. Brands that use them responsibly will not only drive conversions but also build lasting loyalty in a market where trust is harder to earn than ever.

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The Future of Scarcity, Urgency, and FOMO in Marketing

As consumers grow savvier, brands must rethink how they use psychological triggers. The old playbook – endless countdown timers, fake exclusivity, and misleading urgency – no longer works. Trust is becoming the new currency, and brands that misuse these tactics risk long-term damage.

AI-Driven Personalisation – The Next Evolution of Urgency
Instead of blasting the same urgency messages to everyone, brands now leverage AI to make scarcity and FOMO feel personal. E-commerce platforms analyze browsing habits and purchase history to create dynamic, hyper-targeted urgency. Rather than generic “Only 3 left in stock!” alerts, AI can now tell a shopper, “This item has been viewed 200 times in the past hour by customers in your city.” This shift makes urgency more relevant and harder to ignore.

Web3 and Digital Scarcity – The New Luxury?
Blockchain is reshaping the concept of exclusivity. NFTs, tokenised memberships, and limited digital assets are turning scarcity into a verified, traceable feature rather than a marketing gimmick. In fashion and entertainment, brands are experimenting with “phygital” drops, where limited-edition physical products are tied to digital ownership, making them impossible to replicate or mass-produce. The result? Scarcity that is verifiable, not just implied.

The Consumer Backlash: Brands Walking a Fine Line
Consumers are pushing back against overused urgency tactics. The rise of anti-FOMO movements, such as the slow fashion trend, conscious consumerism, and “buy less, buy better” messaging, signals a shift away from impulse-driven spending. Brands that continue to rely on aggressive scarcity marketing without delivering real value could find themselves losing consumer trust.

The Shift Toward Ethical Marketing
Regulations will only get stricter, and consumer expectations will only rise. The future belongs to brands that create demand without deception – companies that balance excitement with authenticity. Whether through genuine exclusivity, AI-powered personalisation, or blockchain-backed scarcity, the next wave of marketing won’t be about forcing consumers to act. It will be about making them want to.

Urgency still matters with fleeting attention spans. But in the future, the most successful brands will not just create FOMO – they’ll create something worth waiting for.

The Fine Line Between Influence and Manipulation

Scarcity, urgency, and FOMO have shaped modern marketing, but they are no longer foolproof tactics. Consumers today are more informed, more sceptical, and less willing to be pressured into making purchases. The brands that continue to rely on outdated urgency tricks risk alienating their audience, while those that evolve will be the ones that thrive.

The future of marketing isn’t about manufacturing demand; it’s about meeting it in smarter ways. Real scarcity, backed by transparent supply constraints. Urgency that reflects genuine time-sensitive value, not fabricated pressure. FOMO that fuels community and belonging rather than consumer anxiety.

The brands that win in this landscape will be the ones that recognise a simple truth: consumers don’t just want to buy; they want to believe. And belief is built on trust, not tricks.

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They don’t fit into a neat generational box, yet they are shaping the future of commerce, content, and connectivity. Meet Gen C – Generation Connected, a powerful psychographic group that defies traditional demographics. Unlike millennials, Gen X, or Gen Z, they aren’t defined by birth years but by behaviour: always-on, digitally fluent, and community-driven.

For brands, Gen C is both an opportunity and a challenge. They consume, create, and curate content with the same intensity. They expect seamless digital experiences, hyper-personalised interactions, and authentic engagement, not just advertising. The old marketing playbook doesn’t work anymore. This generation of connected consumers trusts people over logos, conversations over campaigns, and social proof over brand messaging.

Fail to meet their expectations, and they’ll move on in seconds. Get it right, and they’ll be your most loyal advocates, driving sales, amplifying your brand, and influencing others.

So, who exactly is Gen C, and what do brands need to know to connect with them? Let’s break it down.

What Defines Gen C? A Psychographic Shift Beyond Age Groups

Gen C isn’t a demographic, it’s a mindset. They are the connected consumers, a group shaped by digital behaviours rather than conventional generational divides. Whether they’re 16 or 60, they share a common DNA: hyper-connected, content-driven, and community-focused.

Unlike traditional generations, Gen C doesn’t passively consume media; they shape it. They create TikTok trends, spark viral conversations, and turn niche products into overnight sensations. They move seamlessly across devices, platforms, and experiences, demanding instant access, real-time interactions, and highly personalised content.

But their defining trait? They trust people over institutions. Influencers, online reviews, and peer recommendations hold more weight than corporate messaging. Traditional ads fall flat; authenticity and relevance win every time.

For brands, this means a fundamental shift: marketing to Gen C isn’t about broadcasting; it’s about engaging. It’s about being part of their ecosystem, earning their trust, and delivering value beyond the product. Anything less, and they’ll swipe away without a second thought.

The DNA of Gen C – How They Consume, Create, and Influence

Gen C doesn’t just consume content—they shape the digital world. Every post, review, and share is an extension of their identity. They are not passive audiences; they are creators, curators, and critics who expect brands to meet them on their terms.

Hyper-Personalization is Their Standard

Gen C has no patience for generic marketing. They expect AI-driven recommendations, interactive content, and frictionless transactions tailored to their preferences. Netflix knows what they’ll binge next. Spotify builds playlists based on their mood. Amazon anticipates their next purchase. If a brand doesn’t offer this level of personalisation, they’ll find one that does.

From Consumers to Creators

For Gen C, content is currency. They don’t just watch videos; they produce them. TikTok trends, YouTube vlogs, Instagram reels – they create, share, and remix content at scale. They influence what’s cool, what sells, and what goes viral. A single review or unboxing video can make or break a brand.

Community-Driven Commerce

This generation trusts real people over brand messaging. They seek recommendations from Reddit, Discord, and micro-influencers, not corporate ads. They are more likely to buy a product shared by a trusted friend than one promoted by a celebrity. Social proof is their decision-making engine.

The Death of Passive Consumption

They multitask across devices, skipping ads in seconds. They crave interactive experiences like live shopping, AR try-ons, and direct brand engagement. Static content is dead. Brands that fail to create immersive, engaging experiences will be left behind.

For brands, this means rethinking the traditional marketing funnel. Gen C doesn’t just want products; they want experiences, authenticity, and a reason to engage. If a brand doesn’t deliver, they’ll move on—fast.

Case Study: CeraVe’s Digital Marketing Success

CeraVe, a skincare brand developed by dermatologists, has adeptly navigated the Gen C terrain through innovative marketing strategies emphasising authenticity, community engagement, and digital fluency. Their approach offers a compelling case study on connecting with the connected consumer.

Strategic Influencer Partnerships

Image credit: The Guardian

CeraVe’s collaboration with skincare influencer Hyram Yarbro exemplifies effective engagement with Gen C. Known for his candid and educational content, Yarbro’s genuine endorsement of CeraVe products, particularly their cleansers and moisturizers, resonated with his audience. This partnership not only enhanced CeraVe’s credibility but also significantly increased its visibility among digitally savvy consumers.

Innovative Campaigns

Image Credit: PRN

In a bold move, CeraVe launched the “Michael CeraVe” campaign during Super Bowl LVIII. The campaign played on the phonetic similarity between the brand’s name and actor Michael Cera, creating a month-long conspiracy theory that Cera was behind the brand. This narrative was amplified by 450 influencers, resulting in 15.4 billion earned impressions before the official commercial aired, revealing the truth. The campaign not only garnered widespread attention but also led to a 25% increase in sales.

Educational Content and Community Engagement

CeraVe has also focused on creating educational content that demystifies skincare, aligning with Gen C’s desire for informative and valuable information. By partnering with dermatologists and leveraging social platforms, CeraVe provides content that educates consumers about skincare routines and the science behind their products. This approach has solidified CeraVe’s position as a trusted brand among Generation C.

CeraVe’s approach highlights the importance of understanding and engaging with the connected consumer on their terms.

The Connected Consumer Economy and How Gen C is Reshaping Business

Gen C is dismantling traditional business models. They demand seamless digital experiences, personalised engagement, and brands that move as fast as they do. The old rules of loyalty, advertising, and customer retention no longer apply.

Seamless Integration is Non-Negotiable

Gen C expects frictionless transactions across devices and platforms. A slow-loading website, a clunky checkout process, or a lack of mobile optimisation is enough to lose them. They move effortlessly between social media, e-commerce, and real-world interactions, expecting brands to provide a consistent, integrated experience across all touchpoints.

Speed, convenience, and omnichannel accessibility define their expectations.

Loyalty is Transactional

Gen C does not pledge long-term brand loyalty, at least not in the traditional sense. Instead, they assess value in real-time. Subscription models, gamified loyalty programs, and membership-based communities are replacing outdated customer retention tactics. If a competitor offers a better, faster, or more relevant experience, they will switch instantly.

Nike’s SNKRS app is a powerful example of community-driven loyalty. It doesn’t just sell sneakers; it creates an interactive buying experience featuring exclusive drops, live events, and direct engagement with the brand. This strategy builds a sense of exclusivity and keeps Gen C engaged beyond just transactions.

Image Credit: Nike

The Privacy Paradox – Balancing Personalisation and Trust with Gen C

Gen C craves hyper-personalisation but remains sceptical of how brands use their data. Transparency is non-negotiable. Companies that fail to articulate how they handle personal information risk losing trust and engagement.

Brands that implement ethical data practices, clear opt-in policies, and privacy-centric marketing strategies will gain a competitive advantage.

This shift requires brands to rethink how they operate. Traditional marketing tactics like aggressive advertising, mass email campaigns, and outdated loyalty programs are no longer enough. Gen C has reset the playing field, and brands must build agile, data-driven, and consumer-first strategies that evolve in real time.

How Brands Can Win Over Generation C

Reaching Gen C is not about broadcasting messages – it’s about earning relevance in their digital ecosystem. They don’t just buy products; they buy into experiences, communities, and values. Brands that understand this shift can turn them into engaged advocates.

Be Everywhere, Seamlessly

Gen C moves across platforms without friction. They might discover a brand on TikTok, research it through Reddit, and purchase through a mobile app. A fragmented customer journey is a deal-breaker. To keep pace, brands must integrate social commerce, AI-driven recommendations, and one-click transactions.

A Meta study revealed that 57% of Gen Z and millennials discover new brands through social media ads and influencer content. For Gen C, this discovery process is even more dynamic, involving interactive content, live shopping, and peer recommendations.

Think Community-First

Traditional advertising falls flat with this audience. Peer validation, micro-influencers, and real-time interactions carry more weight than polished brand messaging. Live shopping events, interactive Q&As, and organic brand storytelling drive engagement. The more participatory the experience, the stronger the connection.

Offer Value-Driven Engagement

Gen C expects brands to deliver more than just products. Content must be educational, entertaining, or problem-solving – ideally, all three. They engage with brands that help them learn, create, or improve their digital lives. Brands that focus solely on selling risk becoming irrelevant.

Duolingo, the language-learning app, leverages gamification, humour, and micro-content to engage users. Rather than simply selling language courses, it creates viral social media moments and personalised learning streaks that make users return daily. This approach builds loyalty through experience rather than transactions.

Image Credit: UX Design

Leverage Micro-Influencers and User-Generated Content

Celebrity endorsements are losing impact. Instead, Gen C trusts real people, like content creators with niche influence who feel authentic. Encouraging brand advocacy through user-generated content not only builds credibility but also fuels organic reach.

For Gen C, this influence is even stronger as they seek out honest reviews, behind-the-scenes content, and real customer experiences.

For brands, the key to winning Gen C is participation, not persuasion. They don’t want to be marketed to; they want to be part of the conversation. Brands that enable interaction, authenticity, and community will thrive in this new era of consumer engagement.

The Future of Gen C – What’s Next for Connected Consumers?

Gen C is not a trend. They are the architects of a digital-first economy where immediacy, personalisation, and participation define success. As technology advances, their expectations will only grow sharper. Brands that fail to evolve will become obsolete.

AI-Driven Digital Experiences Will Redefine Engagement

AI will shape how Gen C interacts with brands, from predictive shopping assistants to hyper-personalised content feeds. Chatbots will no longer be basic customer service tools. They will act as intelligent brand representatives, anticipating needs and offering real-time solutions.

Decentralised Platforms Will Shift Control

The dominance of centralised social media platforms is fading. Gen C is exploring blockchain-based communities, private Discord servers, and creator-driven ecosystems where they control data and interactions. Brands must rethink their reliance on traditional platforms and embrace new digital spaces.

The End of Passive Brand-Consumer Relationships

Gen C does not want to be marketed to; they want to co-create. Future-forward brands will integrate consumers into product development, decision-making, and storytelling. Interactive campaigns, community-driven product launches, and immersive digital experiences will become the standard.

From Consumers to Digital Citizens

Gen C expects brands to meet their digital demands and align with their values. Purpose-driven marketing, ethical data usage, and authentic connections determine which brands earn long-term relevance.

The brands that thrive in the Gen C era will not be the ones with the biggest advertising budgets. They will be the ones that understand, adapt, and integrate seamlessly into the connected world Gen C is shaping.

Why Brands Must Adapt Now

This new generation of connected consumers has rewritten the rules of consumer engagement. They are not a passive audience waiting to be sold to – they are active participants shaping the marketplace. Their expectations for seamless digital experiences, real-time interaction, and community-driven commerce demand a fundamental shift in how brands operate.

For brands, the message is clear: adapt or become irrelevant. Traditional marketing strategies built on broad demographics and static messaging no longer work. Winning in the Gen C economy requires brands to be dynamic, responsive, and embedded in their audience’s digital culture.

This shift has already happened. The brands that recognise Gen C’s influence and invest in hyper-personalised engagement, trust-driven relationships, and participatory experiences will lead the next era of consumer marketing. Those that fail to evolve will watch as their relevance fades.

The connected consumer revolution is here. The only question is: is your brand ready for it?

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Food and beverage giants are scrambling to keep up with shifting consumer demands. Shoppers want healthier ingredients, fair prices – not smaller portions – and full transparency on what they’re buying. With inflation squeezing budgets and a growing backlash against shrinkflation, companies are under pressure to rethink everything from product sizes to formulations or risk losing consumer trust.

PepsiCo’s Q4 2024 numbers tell the story: net revenue dipped 0.2%, with its Frito-Lay (-3%), Quaker Foods (-6%), and beverage (-3%) segments taking hits. In response, the company is pushing portion control and value packs – smaller products positioned as both health-friendly and cost-effective. CEO Ramon Laguarta calls it a ‘highly strategic’ move, but consumers see it differently: is this genuine innovation or just shrinkflation in disguise?

It’s a paradox: consumers want affordability but won’t tolerate shrinkflation. In the US and UK, outrage over downsized products is growing, with brands accused of sneaky pricing tactics. But in Southeast Asia, smaller portions aren’t a scandal – they’re a selling point. Brands that market ‘value packs’ instead of just shrinking products are finding success in price-sensitive markets.

With health concerns, inflation, and shifting regional preferences reshaping consumer priorities, food and beverage brands are in a race to adapt before their loyal customers disappear.

The Health-First Consumer Is Reshaping the Industry

Health-conscious consumers are forcing brands to rethink ingredients, reformulate products, and move away from ultra-processed foods. The COVID-19 pandemic accelerated this shift, with shoppers scrutinising sugar content, artificial additives, and seed oils more than ever.

A 2024 survey by the International Food Information Council (IFIC) found that 79% of American consumers consider food processing levels when making purchases – up from 66% in 2020. In the UK, supermarkets are cutting back on promotions for high-fat, sugar, and salt (HFSS) products in response to new regulations. Meanwhile, social media scrutiny has exploded, with viral posts slamming seed oils, artificial dyes, and hidden sugars in processed snacks. Food giants have no choice but to adapt – or lose market share.

A Regional Divide in Health Trends

While Western markets are turning against ultra-processed foods, the trend looks different in Southeast Asia. Singapore is leading the charge with government-backed initiatives promoting healthier eating. The Healthier Choice Symbol program and sugar taxes are pushing brands to reformulate products to meet stricter national health standards.

Elsewhere in the region, the health movement is less clear-cut. In Indonesia, Thailand, and Vietnam, demand for functional foods is rising, especially among the urban middle class. But price still rules – health-conscious products must stay affordable. Instead of ditching processed foods, many consumers are opting for fortified options like probiotic dairy or ‘better-for-you’ snacks.

How Food Giants Are Reformulating Products

To keep up, major brands are investing in health-focused innovation. PepsiCo’s $1.2 billion acquisition of Siete Foods – known for grain-free, gluten-free snacks – signals a push into the clean-label movement. Nestlé is betting big on plant-based proteins and dairy alternatives, doubling down on the shift toward natural and functional foods.

As consumer priorities shift, brands are walking a tightrope – balancing taste, affordability, and the rising demand for transparency. The industry is changing fast, and companies that fail to adapt risk becoming irrelevant.

Research-brief

The Inflation Dilemma and the Shrinkflation Backlash

As inflation squeezes household budgets, food and beverage brands are making tough pricing decisions. Some have raised prices outright, while others have turned to shrinkflation – reducing portion sizes while keeping prices the same. But consumers aren’t fooled, and backlash is growing.

A McKinsey report found that over 60% of global consumers now track product sizes and pricing changes. Social media has amplified the frustration, with brands like Cadbury and PepsiCo called out for reducing product weight while keeping prices steady. Toblerone even faced outrage for widening the gaps between its signature chocolate peaks – seen as a sneaky price hike.

The Shrinkflation Paradox

Brands say shrinkflation is necessary to offset rising costs, especially as ingredient prices fluctuate. But the strategy is a double-edged sword:”

  • Companies shrink portions to protect profit margins without raising retail prices.
  • Consumers notice – and they aren’t happy, seeing it as a hidden price hike.
  • Governments are stepping in. France, India, and Malaysia are calling for clearer product labelling to curb deceptive packaging.

In the UK, regulators are pressuring brands to disclose when product sizes shrink. In the US, consumer complaints are mounting, prompting retailers like Walmart to push back against suppliers reducing portion sizes.

A Different Response in Southeast Asia

While Western consumers reject shrinkflation outright, Southeast Asia takes a more practical approach. Price is the priority, and many shoppers accept smaller portions – if they come in value packs or multipack bundles. Instead of quietly shrinking products, brands in the region market smaller portions as cost-saving options.

This strategy fits local preferences. In Indonesia, Thailand, and Vietnam, single-serve and ‘on-the-go’ formats are booming, especially among younger consumers looking for affordable convenience. Nestlé and Mondelez have responded with mini packs of popular snacks, marketing them as budget-friendly rather than sneaky price hikes.

Turning Shrinkflation Into a Marketing Strategy

To counter backlash, some brands are spinning shrinkflation as a health-conscious choice. PepsiCo markets its smaller snack packs as ‘portion control’ options, framing them as a wellness move rather than a cost-cutting tactic. Coca-Cola’s mini-cans follow the same playbook, targeting health-conscious consumers instead of budget-conscious ones.

With inflation squeezing both companies and consumers, the pricing battle is far from over. Whether through transparency, portion control, or government intervention, food brands must strike a balance between affordability and trust – or risk losing loyalty.

The Rise of Portion Control as a Market Strategy

Portion control is no longer just a diet trend – it’s now a core strategy for food and beverage brands adapting to shifting health and economic pressures. Once a niche tactic for calorie-conscious consumers, it has gone mainstream, fueled by rising obesity concerns and the growing influence of GLP-1 weight-loss drugs like Ozempic

A Morgan Stanley report estimates that GLP-1 drugs could cut US calorie consumption by up to 10% in the coming years, as users eat less and prefer smaller portions. Food brands are already adapting, rolling out smaller servings, reformulated products, and snack-size options to match changing eating habits.

Regional Differences in Portion Control

Portion control is a global trend, but how it’s marketed differs by region:

  • In the US and UK, brands are positioning smaller portions as a tool for calorie management and weight control. Products like Coca-Cola’s 7.5-ounce mini-cans and Mondelez’s reduced-size snack packs cater to consumers who are actively trying to reduce sugar and calorie intake.
  • In Southeast Asia, portion control is about value, not dieting. Budget-conscious consumers in Indonesia, Thailand, and Vietnam prefer multipacks and individually wrapped servings for controlled spending and convenience. Nestlé and Unilever have leaned into this, marketing smaller products as cost-effective solutions, especially in cities where disposable income is tight.

PepsiCo’s Portion Control Playbook

PepsiCo is leading the charge on portion control. With sales slipping across its Frito-Lay, Quaker Foods, and beverage segments, the company has doubled down on single-serve and multipack options, marketing them as both healthier and budget-friendly.

CEO Ramon Laguarta calls portion control a long-term strategy, not just a response to economic pressures. By rolling out smaller Lay’s chip bags, Gatorade bottles, and Quaker oat packs, PepsiCo hopes to keep customers loyal while adjusting to changing eating habits.

Portion control is no longer just a diet trend – it’s now a core business strategy. Whether sold as a health-conscious move or a cost-saving measure, it’s here to stay. The shift is reshaping how food brands market and package products in an age of rising health awareness and economic caution.

Southeast Asia’s Unique Consumer Trends and Responses

In the West, portion control is about calories. In Southeast Asia, it’s about cost. Price sensitivity still dominates, but demand for healthier, premium products is rising. That leaves brands walking a fine line – balancing affordability for the mass market with high-quality options for urban consumers willing to pay more.

A Dual Consumer Base: Price-Conscious vs. Health-Focused

In Indonesia, Thailand, and Vietnam, affordability still drives purchases, with consumers favouring cost-effective, single-serve options over bulk buys. But a rising middle class and exposure to global health trends are boosting demand for fortified foods, local superfoods, and functional drinks.

In Singapore, where consumer preferences lean heavily toward health-conscious choices, government initiatives are further shaping the industry. The city-state’s Nutri-Grade labelling system, which categorises beverages based on sugar and saturated fat content, has pushed brands to reformulate drinks to avoid lower-grade ratings. According to Nielsen’s Southeast Asia Consumer Trends Report, demand for low-sugar and naturally sweetened beverages has surged in urban centres, reflecting a broader shift toward mindful consumption.

A Growing Preference for Local and Natural Ingredients

While Western markets focus on plant-based and protein-enriched foods, Southeast Asian consumers favour traditional, natural ingredients. Products with pandan, coconut sugar, turmeric, and herbal infusions are gaining ground, seen as both functional and culturally familiar.

Brands are taking note and adjusting their portfolios:

  • Nestlé has expanded its fortified dairy and cereal lines, adding local flavours to appeal to Southeast Asian tastes.
  • Unilever has reengineered its ice cream portfolio, developing lower-sugar and plant-based alternatives specifically for the region.
  • PepsiCo has reformulated Quaker Oats, using local grains and flavors to appeal to Southeast Asian consumers..

Regulation-Driven Reformulations

Governments in the region are shaping food trends. Beyond Singapore’s Nutri-Grade system, Malaysia and Thailand have taxed sugary drinks, pushing brands to cut sugar and create healthier alternatives.

Winning in Southeast Asia means going hyper-local – balancing affordability, tradition, and innovation. With urban consumers embracing healthier choices, brands that navigate these demands will be best positioned to thrive.

The Future of Food and Beverage Brands in a Changing Market

Consumer preferences aren’t just influencing the food industry – they’re reshaping it. Legacy brands are scrambling to keep up, forced to balance health-conscious reformulations, affordability, and regional differences while dodging the backlash against shrinkflation – all without sacrificing profits.

The era of mass-market, one-size-fits-all food is ending. Consumers from New York to Singapore are scrutinising labels, rejecting artificial additives, and demanding transparency. Clean-label products – those with simple, recognisable ingredients – are now a $180 billion industry, and Innova Market Insights expects them to keep growing at double-digit rates.

A New Era of Food Innovation

The next wave of food innovation is here. Functional foods, alternative proteins, and sustainable ingredients are no longer niche – they’re mainstream. Nestlé and Unilever are expanding plant-based dairy, while startups push lab-grown proteins and allergen-free snacks.

Pricing strategies are shifting. Shrinkflation backlash has forced brands to rethink how they price and package products. Instead of sneaky downsizing, companies are testing tiered packaging – premium, mid-tier, and value options – to cater to different buyers. Coca-Cola’s mini-cans and PepsiCo’s single-serve packs prove that portion size is becoming a choice, not a trick.

Who Will Win the Consumer Loyalty Battle?

Can legacy brands adapt, or will disruptors take their place? History shows big players can evolve – McDonald’s revamped its menu for the health-conscious, and PepsiCo is pivoting to cleaner, portion-controlled products. But the game has changed. Consumers have more choices, more information, and more power than ever.

The winners will be the brands that listen, adapt, and innovate – not just react. The losers? They risk becoming relics of an industry that couldn’t keep up.

Kadence is a global market research firm helping food and beverage brands decode consumer behavior, price sensitivity, and taste preferences. If you want to understand how packaging changes impact demand – and what drives buyers’ choices – reach out to us.

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For decades, the Super Bowl has been the crown jewel of live television, drawing millions of viewers and billions in advertising dollars. But this year, a major shift is set to redefine how fans experience the game. The stage has expanded beyond the field to digital screens, shifting away from traditional TV.

Fox Sports has teamed up with Tubi to stream the Super Bowl for free, breaking away from traditional exclusivity to offer greater accessibility. This move comes as Free Ad-Supported Streaming TV (FAST) platforms surge in popularity, driven by consumers’ demand for affordable, no-frills digital viewing experiences.


Image Credit: Ad age

FAST platforms are now a go-to choice for cost-conscious viewers seeking quality entertainment without the expense. By early 2025, Tubi had surpassed 97 million monthly active users, offering an extensive content library backed by targeted advertising.

Economic pressures, such as inflation, have fueled the adoption of free streaming services. Studies show that streaming accounts for nearly 42% of total television and video consumption in the US, signalling a major shift in viewing habits.

Households rely on streaming as their primary entertainment source, with FAST platforms becoming a top choice for cost-conscious viewers. This aligns with behaviours like “no-buy” months and cord-cutting, shifting media consumption toward value-driven options.

Tubi’s partnership with Fox Sports to stream the Super Bowl is a direct response to these trends. By removing paywalls, the platform broadens access to the game, appealing to younger, digitally native audiences who value convenience and inclusivity.

The Competitive Landscape – Tubi vs. Rivals

Tubi’s Super Bowl streaming marks a significant milestone, but competition is fierce. Platforms like Pluto TV and Peacock’s free tier are vying for the same audience, offering similar ad-supported models. Tubi distinguishes itself through robust content partnerships, a strong focus on live events, and advanced ad-targeting technology.

For advertisers, these distinctions are crucial. Platforms that offer a seamless viewing experience and granular audience data are better positioned to attract high-value ad spend. Tubi’s Super Bowl debut could set a new benchmark, forcing competitors to rethink their strategies for acquiring premium live event rights.

Global Reach and Cultural Resonance

The Super Bowl’s international appeal continues to grow, with over one-third of its 2024 audience tuning in from outside the United States. Platforms like Tubi are instrumental in this expansion, giving free access in regions where traditional broadcast rights or subscription costs have limited viewership.

Economic factors heavily influence streaming adoption. Free streaming resonates deeply with consumers in countries with lower purchasing power or high inflation. However, cultural preferences also shape media consumption. For instance, UK sports fans prioritise local events like Premier League matches, while American football enjoys a stronger following in Mexico and Canada. Understanding these nuances is critical for advertisers tailoring their campaigns to global audiences.

A New Playbook for Brand Engagement in the Streaming Era

How Ads Fare on FAST Platforms

Tubi offers unmatched insights into ad performance, including real-time engagement metrics such as click-through rates and viewer retention. Unlike traditional TV, where ad impact is measured through broad estimates, Tubi provides granular insights into how specific audiences respond to ads. This transparency allows advertisers to optimise their campaigns mid-stream or refine future strategies.

Interactive and Measurable Formats

Tubi’s digital-first approach enables ad formats that go beyond traditional storytelling. The possibilities are endless, from QR codes leading viewers to exclusive content to gamified ads encouraging active participation. These features are particularly effective for younger audiences, who expect immersive experiences during live events.

Second-Screen Engagement

Streaming the Super Bowl amplifies second-screen behaviors. Viewers turn to social media and e-commerce platforms during the game, creating additional touchpoints for advertisers. Brands can synchronise their ads with real-time hashtags, live polls, or shoppable moments to capitalise on this behaviour and drive deeper engagement.

Reaching Cord-Cutters and New Audiences

Tubi’s Super Bowl streaming meets the challenge of reaching cord-cutters – often younger, digitally native, and elusive through traditional TV. By offering free access, Tubi not only attracts these audiences but fosters deeper engagement, keeping brands relevant in a shifting media landscape.

For advertisers, this shift represents a critical opportunity to rethink their strategies for marquee events. The Super Bowl on Tubi is more than a broadcast; it’s a fully interactive and data-rich environment where brands can create meaningful connections with audiences. As the advertising playbook evolves, the partnership between Fox Sports and Tubi sets a new benchmark for what’s possible in the world of sports marketing.

Strategic Insights for Brands to Succeed in the Streaming Era

Brands must rethink their playbooks to align with the unique opportunities and challenges of these platforms. Ad-supported streaming isn’t just a technological shift but a paradigm change requiring strategic agility and innovation.

Omnichannel Campaign Integration

Brands should see Tubi’s Super Bowl stream as one piece of a broader omnichannel strategy. The platform allows advertisers to seamlessly connect their Super Bowl ads to social media, e-commerce, and mobile apps, creating a unified experience. For instance, an ad with an embedded QR code can lead viewers directly to an interactive landing page or exclusive post-game content. This integration drives immediate engagement and extends the lifespan of campaigns beyond the final whistle.

Prioritising Authenticity and Purpose

Modern audiences, particularly Gen Z and millennials, value authenticity and purpose-driven messaging. Super Bowl ads on Tubi should reflect these priorities by aligning with causes or values that resonate with viewers. Whether it’s sustainability, diversity, or community impact, brands that infuse their campaigns with genuine purpose are more likely to leave a lasting impression on their target audience.

Embracing Localisation for a Global Audience

With the Super Bowl’s international viewership rising, brands have a unique opportunity to localise their campaigns. Advertisers can create region-specific versions of their ads, incorporating cultural nuances, languages, and themes that resonate with global audiences. This localisation strategy enhances engagement and demonstrates a commitment to understanding and valuing diverse consumer markets.

Leveraging Data-Driven Storytelling

Tubi’s streaming platform provides access to robust analytics that can inform ad performance and viewer preferences in real-time. Brands should use these insights to craft data-driven narratives that speak directly to their audiences. For example, leveraging demographic insights or viewing patterns can help fine-tune messaging, ensuring ads are as relevant and compelling as possible.

Extending the Experience Beyond Game Day

The Super Bowl on Tubi allows brands to build ongoing relationships with viewers. Post-game content, interactive experiences, and follow-up campaigns can keep audiences engaged long after the event concludes. By continuing the conversation through digital channels, brands can amplify their investment and foster deeper connections with their audience.

The Future of Sports Broadcasting in the Streaming-First Era

The Super Bowl’s leap into free streaming on Tubi is more than a groundbreaking moment for this year’s event- it signals the future of sports broadcasting. As streaming platforms continue to erode the dominance of traditional cable networks, here’s how fans experience live sports.

Democratising Access to Major Events

Free streaming platforms like Tubi remove traditional barriers to entry, such as subscription fees or pay-per-view costs, democratising access to high-profile events. This resonates with younger, tech-savvy viewers who prioritise convenience and affordability, but it also opens doors for fans in underserved or emerging markets where cable access is limited or prohibitively expensive.

By making the Super Bowl accessible to anyone with an internet connection, Tubi sets a precedent for how other marquee events—like the Olympics, FIFA World Cup, or major esports tournaments might be distributed. This model expands viewership and ensures that cultural moments tied to these events reach a global audience.

Challenging the Cable Stronghold

Live sports have long been cable TV’s stronghold, keeping traditional television relevant. But Tubi’s Super Bowl stream signals a shift. As more events move to streaming platforms, legacy broadcasters must rethink their strategies or risk losing ground

However, this isn’t an either-or scenario. Hybrid models, where events are broadcast on cable and streaming platforms, will likely emerge as transitional solutions. However, the long-term trend points clearly toward streaming as the primary mode of sports consumption.

Interactive and Immersive Experiences

Streaming doesn’t just replicate traditional TV; it enhances it. Platforms like Tubi can offer customisable camera angles, real-time stats, and interactive features such as chats and gamified elements. These innovations cater to fans seeking more control and engagement.

This opens new doors for brands for dynamic ad formats and second-screen activations, ensuring their messaging integrates seamlessly into the fan experience. The possibilities are vast, from in-stream interactive ads to live polls that keep viewers engaged while driving brand recall.

Setting a New Standard for Inclusivity and Innovation

The move to streaming also challenges other leagues and organisations to adapt. Whether it’s the NFL, NBA, or FIFA, sports entities must embrace the flexibility and innovation that streaming platforms provide to stay competitive. This evolution presents a goldmine of opportunities for advertisers and content creators to engage audiences in more meaningful and measurable ways.

The Super Bowl on Tubi represents a tipping point in the evolution of sports broadcasting. As live events continue to migrate to digital-first platforms, the focus will increasingly shift toward creating accessible, engaging, and data-rich experiences that meet the expectations of a digitally native audience. For fans, this means more ways to connect with the events they love. 

This shift isn’t just a game-changer – it’s the dawn of a new era in sports broadcasting, where accessibility, innovation, and global reach redefine how live events are consumed and monetised.

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Customisation has been the buzzword for product teams for years. But no amount of data will make a creative team in New York relatable to consumers in Tokyo, or a product crafted for Parisians resonate deeply with shoppers in Bangkok. If global brands truly aim to be customer-centric, they must go beyond superficial adaptations and embrace the rich complexity of regional insights.

Even the most resource-rich companies can falter without tangible local market understanding and knowledge. Take the case of Starbucks: a global juggernaut that could easily have relied on its brand strength to dictate terms in new markets. Instead, it chose a different path – investing in hyper-local strategies to align with the unique cultural rhythms of each region. From matcha- flavored beverages in Japan to mooncakes in China, Starbucks turned local insights into products and experiences that resonate deeply with its consumers.

Maintaining brand identity while adapting to local preferences is a delicate balancing act in global markets. Starbucks has navigated this challenge successfully, offering valuable lessons for brands looking to expand without losing their core essence. Here’s how they achieved it—and what others can learn from their approach.

Starbucks’ Approach to Localisation

Starbucks’ global growth wasn’t just about leveraging its iconic brand and premium coffee. The company recognised that true success required adapting to local cultures, turning its stores into cultural hubs that resonate with each market.

Understanding Regional Preferences

Starbucks begins with deep market research before entering any new country, focusing not just on consumer behaviour but also on cultural rituals surrounding food and drink. For example:

In Japan, tea culture reigns supreme. Starbucks didn’t attempt to displace this heritage but complemented it by introducing matcha lattes and hojicha beverages, carefully curated to appeal to local palates.

Image Credit: Japanese Coffee Co.

In China, where coffee consumption was once minimal, Starbucks introduced the concept of the café as a social space, aligning with the local emphasis on communal gatherings. 


Image Credit: Chain Store Age

Localisation in Design

Starbucks’ approach to regional adaptation extends to store design. In cities like Istanbul, stores incorporate elements of Ottoman architecture, blending local heritage with the brand’s modern style to create a sense of cultural connection. In Paris, flagship locations embrace classic French design elements, offering an ambience that feels distinctly Parisian while staying true to Starbucks’ global identity. Meanwhile, in Mexico City, stores feature vibrant colours and traditional tilework, reflecting the rich artistic heritage of the region and resonating with local customers.

Empowering Local Teams

Another key to Starbucks’ success is the empowerment of regional teams. Decision-making authority is decentralised, allowing local leaders to design marketing campaigns, craft promotions, and innovate menus based on intimate knowledge of their markets. This ensures the brand doesn’t just speak to a market; it speaks like the market.

Data-Driven Personalisation

Behind the scenes, Starbucks employs advanced analytics to complement its qualitative insights. The company identifies regional trends by leveraging AI and customer data from its loyalty app and customises promotions accordingly. For example, Starbucks identified an uptick in breakfast consumption in India and introduced locally inspired snacks like masala egg wraps, driving foot traffic during morning hours.

Products That Resonate Locally

Starbucks’ success lies in its ability to go beyond surface-level adaptations, creating products that feel intrinsically tied to local cultures while staying true to its brand identity. Each market’s product portfolio tells a story of deep research and respect for consumer preferences.

Crafting the Local Menu

When Starbucks entered India, it wasn’t enough to introduce coffee—tea drinkers had to be considered. The company worked closely with local teams to develop chai tea lattes that balanced authentic flavours with the global Starbucks experience. Similarly, in South Korea, where dessert culture thrives, the menu features Korean-inspired rice cakes alongside its signature coffee offerings.

Seasonal Specialties

One of Starbucks’ most effective localisation strategies is its use of seasonal and festival-specific products. In China, its mooncake offerings during the Mid-Autumn Festival became so popular that they evolved into a highly anticipated annual tradition. Meanwhile, in Japan, cherry blossom season is celebrated with exclusive sakura-themed beverages and merchandise, cementing Starbucks as part of the cultural calendar.


Image Credit: Sora News 24

Ingredient Sourcing

Localisation doesn’t stop at product development—it extends to sourcing. By working with local farmers and suppliers, Starbucks ensures its offerings are culturally relevant and align with sustainability practices valued in many regions. In Latin America, for example, partnerships with local coffee growers have created a virtuous cycle, supporting regional economies while reinforcing Starbucks’ commitment to quality and traceability.

Customising Consumer Experiences

Starbucks’ approach also acknowledges how product consumption can vary widely across cultures. In Italy, where coffee is traditionally a quick affair, Starbucks adapted by offering smaller, espresso-focused options and redesigned store layouts to mimic Italian coffee bars. Contrast this with China, where coffee is a luxury experience—stores are designed to encourage longer stays, with plush seating and premium ambience.

Each product, ingredient, and experience results from Starbucks’ commitment to understanding its customers—not just as consumers but as participants in a broader cultural context. These nuanced strategies showcase how regional insights can drive product innovation, ensuring brands remain relevant across diverse markets.

Cultural Sensitivity in Branding and Marketing

Starbucks’ global campaigns succeed not because they impose a singular vision but because they reflect a deep understanding of cultural dynamics. The company’s marketing strategies don’t just sell coffee; they build relationships, fostering a sense of connection and belonging within local communities.

Speaking the Local Language

Starbucks goes beyond literal translations of its messaging to adopt the tone, style, and context-appropriate for each market. In Thailand, for instance, campaigns emphasise warmth and social harmony, values deeply ingrained in Thai culture. Advertisements highlight shared moments over coffee, reflecting the collective nature of Thai society rather than focusing on individual indulgence as they might in Western markets.

Integrating Traditions into Campaigns

The brand’s marketing consistently weaves local traditions into its storytelling. In Japan, Starbucks celebrates the art of gifting during the New Year by offering beautifully packaged coffee and merchandise that align with the culture’s focus on omotenashi (hospitality). In Mexico, Starbucks embraced Día de los Muertos with limited-edition cups and community events, solidifying its position as a brand that respects and honours local heritage.

Empowering Local Creators

Starbucks doesn’t operate in a cultural vacuum; it actively collaborates with local artists, designers, and influencers to bring authenticity to its campaigns. In Indonesia, the company commissioned local illustrators to design eco-friendly tote bags inspired by batik, a traditional textile art form. This elevated the brand’s image and reinforced its commitment to local craftsmanship and sustainability.

Navigating Cultural Pitfalls

Cultural sensitivity isn’t just about what to do; it’s also about what to avoid. Starbucks’ localised strategies are informed by extensive cultural research to prevent missteps. For example, when entering Saudi Arabia, the brand carefully aligned its operations with local customs, such as maintaining gender-segregated seating in compliance with cultural norms. By respecting these intricacies, Starbucks ensured a smooth entry into a market that might otherwise have resisted an international chain.

By infusing cultural sensitivity into its branding and marketing, Starbucks creates campaigns that resonate deeply with local audiences, building trust and fostering long-term loyalty. This approach underscores the value of understanding not just what consumers buy but why and how they buy it.

The Role of Advanced Analytics in Regional Insights

While cultural understanding and local adaptation form the heart of Starbucks’ strategy, the backbone of its success lies in the sophisticated use of advanced analytics. By leveraging technology to gather, analyze, and act on data, Starbucks ensures its regional insights are precise and actionable.

Harnessing Loyalty Data for Personalisation

With millions of members worldwide, Starbucks’ loyalty program is a goldmine of consumer data. The company uses this data to understand regional purchasing patterns, preferred flavours, and consumption timing. In the United States, seasonal trends show a spike in iced beverage consumption starting as early as March, influencing regional promotions and product launches. In Southeast Asia, where mobile payment adoption is high, loyalty app data fuels hyper-local campaigns that target users with personalised rewards.

AI-Driven Menu Customisation

Artificial intelligence plays a pivotal role in menu innovation. Starbucks’ proprietary AI system, Deep Brew, analyzes millions of data points, from sales trends to customer feedback, to recommend localised menu adjustments. In China, Deep Brew identified an opportunity for non-coffee drinks among younger consumers, leading to the launch of sparkling tea and juice blends that quickly became regional bestsellers.

Predicting Regional Trends

Predictive analytics helps Starbucks stay ahead of shifting consumer preferences. By combining internal data with external sources like social media trends and macroeconomic indicators, the brand anticipates demand for specific product categories. For instance, its foray into plant-based options in Asia was informed by a growing awareness of sustainability and health trends in the region, resulting in tailored offerings like oat milk lattes and vegetarian breakfast wraps.

Operational Efficiency Through Data

Regional insights aren’t limited to customer-facing innovations; they also optimise operations. Starbucks uses real-time data to manage inventory at the store level, ensuring popular items in specific regions remain in stock. This data-driven supply chain management reduces waste and improves profitability while aligning with the company’s sustainability goals.

Bridging Global and Local Through Insights

Starbucks’ analytics framework informs regional strategies and integrates them into the global brand vision. The company achieves a seamless balance between local relevance and global consistency by centralising insights while empowering local teams to act on them.

Advanced analytics ensures Starbucks’ regional insights aren’t just anecdotal; they’re backed by robust, actionable data that allows the company to remain agile and deeply connected to its markets. This interplay between technology and culture sets Starbucks apart as a truly global brand.

From Regional Insights to Global Impact

Starbucks’ ability to integrate regional insights into its operations has driven local success and shaped its global identity. By adopting a bottom-up approach, allowing local practices to influence broader strategies, the brand continuously evolves to meet the expectations of its diverse consumer base.

Exporting Local Success Globally

Some of Starbucks’ most iconic global offerings originated as regional experiments. The matcha latte, now a staple worldwide, was first introduced in Japan to cater to the country’s tea-loving culture. Similarly, cold brew coffee, initially rolled out in the United States, gained traction in warmer Asian markets before becoming a cornerstone of Starbucks’ global menu. These examples illustrate how regional insights fuel innovation that resonates across multiple markets.

Building a Global Playbook

While Starbucks tailors its offerings to each market, its approach is far from ad hoc. Insights gathered from different regions are systematised into a global playbook, enabling the brand to replicate success efficiently. This framework ensures consistency while allowing for flexibility, giving local teams the tools and guidelines to innovate without straying from the brand’s core identity.

Enhancing Brand Equity

Localisation has also strengthened Starbucks’ brand equity, reinforcing its position as a brand that cares about the communities it serves. In markets like China and India, where rapid urbanisation reshapes consumer habits, Starbucks has become a cultural touchstone by providing aspirational yet accessible experiences. These efforts contribute to a global perception of Starbucks as not just a coffee retailer but a lifestyle brand deeply embedded in local cultures.

Sustainability and Social Responsibility

Regional insights have guided Starbucks’ global sustainability initiatives, ensuring they align with the priorities of individual markets. Starbucks has invested heavily in ethical sourcing and farmer support programs in Latin America and Africa, where coffee farming is a critical industry. These efforts resonate globally, enhancing the brand’s reputation for corporate responsibility while making a tangible impact in the communities it relies on.

Lessons for Global Brands: Applying Starbucks’ Approach

Starbucks’ success demonstrates that regional insights do more than drive localised strategies. They create a feedback loop that informs and strengthens the global brand. Starbucks maintains its relevance and leadership in an increasingly competitive global marketplace by continuously integrating these insights into its broader operations.

The Starbucks case study offers a blueprint for global brands striving to balance consistency with cultural relevance. Starbucks showcases how understanding local markets can drive global success by embedding regional insights into every aspect of its operations. Here are key takeaways for brands looking to emulate this strategy:

  • Invest in Deep Market Research

Surface-level data isn’t enough. Brands must invest in both qualitative and quantitative research to understand the cultural, social, and economic nuances of their target markets. Engaging with local experts and conducting immersive research such as ethnographic studies or focus groups can reveal insights beyond traditional surveys.

  • Empower Local Teams

Local teams hold the key to unlocking cultural authenticity. Decentralise decision-making and give regional leaders the authority to tailor marketing campaigns, design product offerings, and adapt operations to suit their markets. Starbucks’ success in Japan and China underscores the value of trusting local expertise.

  • Use Data Strategically

Harness technology to complement human insights. Leverage AI, predictive analytics, and CRM tools to identify trends, forecast demand, and personalise consumer experiences. By combining data with cultural context, brands can create innovative and relevant offerings.

  • Design for Cultural Sensitivity

A misstep in cultural understanding can be costly. Invest time and resources to ensure branding, messaging, and product designs align with local values and customs. Starbucks’ store designs in Kyoto and Shanghai demonstrate how respecting cultural aesthetics can build trust and foster loyalty.

  • View Regional Insights as an Innovation Driver

Don’t silo regional insights as mere adaptations. Instead, use them to inspire global innovation. Products and strategies developed for one market often have the potential to succeed in others, as seen with Starbucks’ matcha latte and cold brew coffee.

  • Align Sustainability Efforts with Local Priorities

Global sustainability goals are important, but their execution should reflect regional concerns. Starbucks’ ethical sourcing initiatives in Latin America and its partnerships with local farmers showcase how aligning sustainability with local priorities enhances impact and strengthens brand equity.

  • Maintain Global Consistency

While localisation is critical, it shouldn’t dilute the brand’s core identity. Starbucks’ ability to retain its signature experience while adapting to local needs highlights the importance of striking this balance.

Starbucks proves global success isn’t about imposing a single vision but adapting to the diverse rhythms of local markets. The brand has turned cultural nuances into competitive advantages by treating regional insights as a strategic priority rather than an afterthought.

For global brands, the takeaway is simple: relevance wins. The deeper the understanding of local consumers, the stronger the connection and the more enduring the success. In a world where one-size-fits-all strategies fall flat, regional insights aren’t just a tool; they’re the secret weapon for staying ahead.

At Kadence International, we specialise in uncovering the cultural nuances and consumer behaviours that drive meaningful connections. With our global expertise and local intelligence, we help brands craft strategies that resonate deeply with their target markets.

Ready to make your brand truly global? Contact us today to explore how we can turn insights into impact.

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The US Food and Drug Administration (FDA) has announced sweeping changes to how nutritional information is displayed on packaged foods. Under a rule proposed on January 14, 2025, food manufacturers would be required to feature a prominent “Nutrition Info box” on the front of most packages. This new labelling system aims to simplify consumer choices by categorising key nutrients – saturated fat, sodium, and added sugars – as “low,” “medium,” or “high,” offering a straightforward snapshot of a product’s health profile.

This initiative addresses mounting concerns over diet-related chronic diseases like diabetes and heart conditions, which place an increasing burden on public health systems. By streamlining how nutritional content is presented, the FDA seeks to empower consumers to make healthier choices quickly. The public has until May 16, 2025, to comment on the proposal, which could take effect as early as 2028 if finalised.

The proposal builds on recent FDA initiatives, including updates to the definition of “healthy” labelling and revisions to the Nutrition Facts panel. These efforts underscore a broader push for transparency and accountability in the food industry, setting the stage for a paradigm shift that could transform how consumers, manufacturers, and marketers engage with food products.

Countries like Australia, the UK, and Chile have pioneered FOP labelling systems, reshaping consumer behaviour and driving industry reform. The US now aims to join this global push for nutritional transparency, marking a critical step in aligning domestic policies with international trends.

Breaking Down the FDA’s Proposal

The FDA’s proposal represents a pivotal shift in how nutritional information will appear on packaged foods. At its core is the mandatory placement of a “Nutrition Info box” on the front of most packages, categorising saturated fat, sodium, and added sugars as “low,” “medium,” or “high” based on established dietary thresholds. This design aims to provide consumers with immediate, clear insights, eliminating the need to search for details on the back of the packaging.

The proposed changes respond to escalating public health challenges tied to diet-related conditions. With nearly 42% of American adults classified as obese, according to the Centers for Disease Control and Prevention (CDC), the FDA sees clear labelling as a vital tool to promote healthier dietary choices and combat chronic diseases.

Industry Reactions

Industry reactions to the FDA’s proposal have been divided. Health advocacy groups applaud the initiative’s potential to simplify nutrition labelling and encourage informed choices. Meanwhile, food manufacturers voice concerns over the costs of redesigning packaging and reformulating products. Some critics warn that simplified labels may sacrifice nuance, potentially misleading consumers about broader nutritional contexts.

Despite expected industry resistance, the FDA remains firm in its commitment to align US policies with global standards for nutritional transparency. The underlying message is clear: food manufacturers must evolve to meet the demands of a health-conscious consumer base.

Learning from Global Approaches to Nutritional Transparency

As the US moves toward implementing new nutrition labelling, lessons from countries like Australia, the UK, and Chile provide critical insights into the challenges and opportunities ahead. These case studies reveal how policy changes can reshape consumer behaviour and transform industry practices.

Australia: The Health Star Rating System

Australia’s Health Star Rating system, launched in 2014, rates foods on a 0.5 to 5-star scale to help consumers quickly gauge nutritional quality. Ratings consider key factors like sugar, sodium, and saturated fat, as well as beneficial elements such as protein and fibre, offering a balanced assessment of overall healthiness.

Impact on Consumer Choices:
Research shows the Health Star Rating system has reshaped consumer habits, particularly among health-conscious buyers. Products with higher ratings consistently drive sales, demonstrating the power of clear, accessible labelling in influencing choices.

Industry Adaptation:
Manufacturers have adapted by reformulating products to secure higher ratings, often lowering sugar and sodium levels. Many brands now feature star ratings prominently in marketing, using them to stand out in competitive markets.

United Kingdom: The Traffic Light Labeling System

The UK’s traffic light labelling system, launched in 2013, uses red, yellow, and green to indicate high, moderate, or low levels of calories, sugar, fat, and salt. This intuitive design offers consumers a quick and clear understanding of a product’s nutritional content.

Consumer Preferences:
Studies reveal the colour-coded system resonates with consumers, simplifying the identification of healthier choices. Shoppers consistently favour traffic light labels over numeric formats, especially during time-pressed grocery trips.

Influence on Buying Behavior:
The traffic light system has been linked to shifts in consumer purchasing patterns, with a measurable decline in sales of products marked with red indicators. This has prompted many manufacturers to reformulate products, particularly those high in sugar and salt, to avoid red labels and maintain competitiveness.

Chile and Latin America: Warning Labels for High-Risk Nutrients

Chile led the way in 2016 with mandatory warning labels, using bold black-and-white icons to flag products high in sugar, sodium, calories, or saturated fat. This model has since been adopted across Latin America, including Peru, Mexico, and Uruguay.

Impact on Product Development:
The warning labels spurred widespread product reformulation. Many companies lowered sugar content to avoid high-sugar warnings, a designation that risks alienating health-conscious shoppers.

Marketing Adjustments:
Marketing practices have also been affected, as products with multiple warning labels often face negative consumer perceptions. Some brands have shifted focus to promoting healthier product lines and emphasising natural ingredients to rebuild trust.

Key Takeaways

  1. Simplified, Visual Information Drives Change: Systems like traffic light labels and warning icons show that consumers respond well to clear, easily interpretable information.
  2. Reformulation as a Competitive Necessity: Mandatory labelling often pushes brands to improve nutritional profiles, particularly to avoid negative perceptions tied to high-risk nutrients.
  3. Consumer Education is Crucial: Transparency initiatives are most effective when paired with public education campaigns that help consumers understand and use the information provided.
  4. Balancing Regulation with Branding: US manufacturers will need to find ways to comply with FOP requirements without sacrificing brand identity, drawing inspiration from global strategies that blend health messaging with effective marketing.

The US now has an opportunity to leverage these global learnings, ensuring its approach not only improves public health outcomes but also fosters innovation and accountability across the food industry.

Consumer Trends and the Appetite for Transparency

US consumers are calling for greater clarity in food labelling. According to a 2023 International Food Information Council (IFIC) survey, 63% of Americans actively look for nutritional details when shopping, a sharp increase in recent years. Yet nearly half report feeling overwhelmed by current labels, underscoring the need for clear FOP solutions.

Generational Insights: Millennials and Gen Z Leading the Charge

  • Millennials (Born 1981–1996):
    Millennials are spearheading the clean-label movement, prioritising transparency and simplicity in ingredients. Compared to older generations, they are more likely to scrutinise labels for added sugars, sodium, and artificial additives, making clear labelling a key factor in their purchasing decisions.
  • Gen Z (Born 1997–2012):
    Gen Z, raised in an age of instant access to information, demands quick, digestible details from brands. A 2024 NielsenIQ study found that 72% of Gen Z shoppers are willing to pay more for foods they consider healthier, with clear FOP labelling playing a pivotal role in influencing their perceptions.

These generational shifts have made transparency not just a preference but a baseline expectation for food brands, influencing how companies market their products and connect with their target audiences.

Transparency Reshaping Purchasing Behaviors

  1. Health-Conscious Choices:
    Consumers are increasingly rejecting products that are perceived as unhealthy. FOP labels categorising nutrients as “low,” “medium,” or “high” will help shoppers avoid items high in added sugars, saturated fats, or sodium.
  2. Trust as a Deciding Factor:
    Transparency builds trust, and brands with clear, honest labelling are far more likely to secure consumer loyalty. A 2023 Label Insight report found that 94% of consumers favour brands they perceive as transparent.
  3. Impact on Market Segments:
    The number of products marketed as “natural,” “organic,” or “low-sugar” has already risen, and clearer labelling is expected to accelerate this trend. Conversely, brands with poor nutritional profiles may see consumers shift to competitors with healthier options.

Transparency is no longer optional – it’s a baseline expectation for today’s informed, health-conscious consumers. As the FDA’s FOP labelling proposal advances, brands that embrace this demand will position themselves to succeed in an increasingly competitive market.

The Role of Package Testing in Adapting to FOP Labels

Adapting to the FDA’s new labelling rules brings challenges but also opens doors for innovation. Market research, especially package testing, is critical for meeting regulatory demands while keeping consumers engaged. By leveraging targeted testing methods, brands can fine-tune packaging to deliver clear nutritional information and maximise consumer appeal.

A/B Testing: Fine-Tuning Label Design and Placement

A/B testing enables brands to compare FOP label designs and identify what best captures consumer attention. For example, testing can assess:

  • Label placement, such as top-centre versus lower-left.
  • Colour schemes that balance brand identity with regulatory compliance.
  • Font size and style to enhance readability and impact.

By evaluating consumer preferences and purchase intent, A/B testing ensures packaging meets FDA standards without sacrificing visual appeal or branding.

Eye-Tracking Studies: Decoding Consumer Behavior

Eye-tracking studies provide detailed insights into how consumers engage with FOP labels. These studies help brands analyze:

  • Label visibility: Which parts of the packaging draw attention first?
  • Information retention: Are key nutritional details noticed and remembered?
  • Purchase intent: How do FOP labels influence buying decisions?

By understanding visual patterns, brands can optimise label size, placement, and design to ensure critical information stands out in busy retail settings.

Message Testing: Highlighting What Matters Most

Message testing helps brands pinpoint the nutritional claims that resonate most with their audience. This includes:

  • Testing phrases like “low sugar” or “high protein” to determine their influence on consumer perceptions.
  • Simplifying complex nutritional concepts without compromising accuracy.
  • Identifying regional and demographic differences in nutrient priorities to refine messaging.

Effective market research can uncover both opportunities and risks, such as the potential trade-offs between sugar reduction and perceived taste quality.

Real-World Examples of Package Testing Success

Investing in package testing equips brands to navigate the FDA’s FOP labelling rules with precision. These tools not only ensure compliance but also help optimise packaging to meet consumer expectations and build loyalty in an evolving, health-conscious market.

Nestlé: In Chile, where warning labels are mandatory, Nestlé used A/B testing to redesign packaging, reducing negative perceptions of sugar content while maintaining a family-friendly appeal. These changes, paired with product reformulation, boosted consumer trust.

Kellogg’s: In the UK, Kellogg’s used eye-tracking studies to refine traffic light labels, ensuring key nutritional data stood out. The result: improved consumer confidence and stronger alignment with health-conscious buyers.

PepsiCo: In Australia, PepsiCo conducted message testing before launching a low-sodium snack line. The term “reduced salt” was replaced with “balanced sodium,” which resonated better with consumers and drove sales growth.

Winning Strategies for Food Marketers

The FDA’s proposed labelling rules are more than a compliance hurdle – they’re an opportunity for brands to redefine their positioning and build consumer loyalty. By embracing strategic adaptations, companies can turn these regulations into a competitive edge, aligning their offerings with the priorities of health-conscious shoppers.

Reformulating Products to Improve Nutrition Profiles

Reformulating products is a powerful way to leverage FOP labelling, as healthier profiles naturally resonate with consumers. Labels categorising saturated fat, sodium, and added sugars as “low,” “medium,” or “high” will make products with better nutrition profiles stand out.

  • Reducing Negative Nutrients: To avoid unfavourable designations, brands like General Mills have already reduced added sugars in cereals by nearly 16% over the past decade, reflecting evolving consumer priorities.
  • Highlighting Positive Attributes: Adding fibre, protein, or vitamins not only meets health standards but shifts consumer focus toward benefits, positioning products as better choices in a crowded market.

Highlighting Positive Attributes Prominently on Packaging

Using FOP labels as part of a holistic packaging strategy allows brands to meet health-conscious expectations while maintaining a strong market presence.

  • Strategic Placement: Integrating FOP labels with visually appealing branding elements – such as clean colour schemes or bold health claims – enhances shelf visibility and consumer appeal.
  • Simplified Messaging: Clear phrases like “Heart-Healthy” or “Naturally Sweetened” resonate with today’s time-pressed shoppers, making complex nutritional benefits easier to understand.

Using Storytelling to Connect Labels with Brand Values

FOP labelling isn’t just about compliance – it’s a chance to tell a story. By linking labels to a brand’s mission, values, and health commitments, companies can create deeper consumer connections.

  • Educating Consumers: Packaging and campaigns can explain FOP labels’ significance, empowering shoppers. For instance, highlighting efforts to reduce sugar can build trust while reinforcing a brand’s dedication to public health.
  • Connecting to Broader Themes: Aligning FOP compliance with larger narratives like sustainability or community health can foster emotional connections. Oatly, for example, has tied its transparency efforts to environmental advocacy, earning loyalty from eco-conscious buyers.
  • Tailoring Messaging: Personalised storytelling that addresses the unique health concerns of Millennials, Gen Z, or families makes brands feel relevant and relatable, strengthening alignment with their target audiences.

When done right, FOP labels can become a cornerstone of brand storytelling, merging compliance with authenticity.

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Challenges for the Industry

The FDA’s new labelling rules place food brands at a pivotal moment. Compliance is non-negotiable, but for products with less favourable nutritional profiles, maintaining creative freedom and the market appeal becomes a steep challenge. Striking the right balance between regulatory adherence and brand identity will be crucial.

The Tension Between Compliance and Creative Freedom

FOP labelling requires brands to surrender valuable packaging space to standardised information on saturated fat, sodium, and added sugars. For indulgence-focused products, this shift is especially challenging, as packaging that once evoked luxury or cravings must now make room for health metrics that could dissuade buyers. This tension demands innovative solutions to integrate compliance without diluting brand identity.

Risks for Brands with Unfavorable Nutrition Profiles

For brands with high levels of added sugars, sodium, or saturated fats, FOP labeling poses significant risks.

  • Erosion of Trust: Clear labels flagging “high” nutrient levels could undermine consumer confidence, particularly for brands already viewed as less transparent. Lost trust often redirects buyers to healthier competitors, compounding the challenge.
  • Regulatory and Public Scrutiny: Poor nutrition ratings may invite criticism from advocacy groups or regulators. In Chile, for instance, sugary beverage manufacturers faced declining sales and reputational hits after the introduction of mandatory warning labels.

Addressing Challenges with Research-Driven Strategies

Proactive brands can navigate FOP challenges by leveraging data-driven strategies that align compliance with consumer expectations.

  • Package Testing: Use A/B testing to assess design options that integrate FOP labels without sacrificing brand identity. Eye-tracking studies can ensure critical branding elements remain visible alongside required information.
  • Product Reformulation: Reformulate products flagged as “high” in sugar, sodium, or fat. Market research can guide these changes by gauging their impact on taste perception and repurchase intent.
  • Transparent Marketing: Build trust through campaigns that highlight efforts to improve nutritional profiles and educate consumers about balanced eating. Transparency fosters loyalty in a health-conscious marketplace.
  • Segmented Messaging: Focus on market segments less swayed by FOP labels, such as indulgence-seeking consumers. Tailored messaging can emphasise flavour or premium ingredients over health metrics.

By tackling these challenges with research-backed strategies, brands can adapt to the FOP landscape without losing their identity. Quick, thoughtful action will enable companies to comply with regulations while positioning themselves as trusted, innovative leaders in a marketplace increasingly defined by health-conscious consumers.

Building Long-Term Consumer Trust

The FDA’s FOP labeling rules offer more than a compliance challenge – they’re a chance for brands to deepen connections with health-conscious consumers. Food brands can transform FOP labels into a foundation for lasting trust and loyalty by prioritising transparency and authenticity.

FOP Labeling as a Trust-Building Tool

FOP labels directly address consumer demands for transparency, providing health-conscious shoppers with the tools to make informed decisions. These labels can strengthen trust and highlight a commitment to well-being when integrated into broader brand narratives.

  • Communicating Values: Transparent nutritional information signals accountability, fostering a perception of honesty that builds lasting loyalty.
  • Engaging Consumers: FOP labels can inspire conversations, from social campaigns on nutrition to highlighting reformulation efforts. These touchpoints deepen relationships and position brands as advocates for healthier lifestyles.

The Importance of Authenticity and Avoiding “Healthwashing”

Transparency must go hand-in-hand with authenticity to avoid alienating consumers. Overstating or misrepresenting a product’s health benefits – a tactic known as “healthwashing” – can erode trust and harm a brand’s reputation.

  • Aligning Marketing with Reality: Claims like “low sugar” must match FOP labels. Discrepancies between marketing and nutritional facts can confuse consumers and undermine confidence.
  • Real Change Over Optics: Savvy consumers recognise superficial claims. Brands that genuinely reformulate products or invest in sustainable practices will outshine competitors relying on shallow narratives.

Brands That Have Used Transparency to Build Loyalty

Transparency has helped many brands stand out in competitive markets, proving that authenticity builds trust and loyalty:

  • KIND Snacks: By displaying clear, front-of-package ingredient lists, KIND has cultivated a loyal following of health-conscious consumers who value simplicity and transparency.
  • Nestlé: Faced with Chile’s mandatory FOP warning labels, Nestlé reformulated products to reduce sugar content and launched campaigns to explain these changes, reinforcing its commitment to public health.
  • Chobani: With transparent sourcing and straightforward messaging, Chobani has earned a reputation for authenticity, resonating with consumers seeking honest, nutritious options.

Insights from Global Market Research

As the US moves toward implementing new nutrition labelling, lessons from global markets like Australia, the UK, and Chile provide a roadmap for navigating the shift. These countries’ experiences highlight both the challenges and opportunities that transparency brings to the food industry.

Australia’s Health Star Rating system demonstrates how simple, visual indicators can influence consumer preferences toward healthier options. However, its voluntary nature has led to inconsistent participation, particularly among less healthy brands. For US companies, this underscores the need for universal compliance to maintain trust and ensure meaningful impact.

The UK’s traffic light labelling system, featuring colour-coded indicators, has significantly shaped purchasing decisions, especially among families and younger shoppers. It has also spurred reformulation efforts, with brands lowering sugar and salt to avoid red labels. Transparency, as this system shows, not only informs consumers but also drives industry-wide changes. For US brands, adopting proactive reformulation strategies early could mitigate the reputational risks associated with unfavourable FOP labels.

Chile’s bold implementation of mandatory warning labels demonstrates how regulation can act as a catalyst for product innovation. The stark black-and-white warnings have led to a reduction in sales of high-sugar and high-salt products, but they’ve also opened the door for brands to introduce reformulated or alternative product lines. In a market where simplicity often equals clarity, US companies might consider how to balance compliance with consumer education to avoid potential misinterpretation of labels.

Market research is essential for navigating the complexities of FOP labelling. Tools like eye-tracking studies, A/B testing, and sentiment analysis help brands create labels that meet regulatory requirements while resonating with consumers. Package testing ensures that new labels align with broader brand messaging, maintaining trust during the transition.

For US brands, FOP labelling is an opportunity, not a constraint. By leveraging global best practices and investing in market research, companies can meet consumer demands for transparency while maintaining a competitive edge. The reward is clear: an empowered consumer base and a food industry rooted in trust and accountability.

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Behind the oat milk in your latte lies a billion-dollar revolution. Data is now shaping everything we consume, from coffee beans to compostable cups, as brands race to redefine food for a tech-driven world.

Across the globe, food and beverage companies are no longer relying on gut instinct to shape their strategies. Every decision—from flavour profiles and packaging to sourcing and distribution—is informed by data, allowing brands to respond to trends, reduce waste, and innovate at unprecedented speeds. But behind every bite or sip lies an intricate web of insights, where numbers tell stories that shape the future of food.

The Role of Market Research in Innovation

The future of food isn’t just a matter of taste; it’s a high-stakes battle to predict consumer desires in real time. Market research has moved from gut instinct to a data-powered engine, driving decisions that can make or break billion-dollar brands.

Case Study: Oatly – Redefining Plant-Based Dairy

Image Credit: US Campaign

Background: In Sweden in the 1990s, Oatly became a niche producer of oat-based dairy alternatives. For years, the company’s growth was steady but unspectacular as it competed against established players in the plant-based market, including almond and soy milk producers. By the 2010s, as climate awareness grew, so did demand for sustainable food options—and Oatly seized the moment.

Two things were happening simultaneously. First, consumers were now increasingly choosing plant-based products not only for dietary reasons but also to combat climate change. Second, millennials and Gen Z were drawn to brands that authentically communicated transparency and environmental values.

Approach: Oatly developed a data-driven marketing strategy that positioned it as an environmentally conscious disruptor. Campaigns like “Wow No Cow” focused on the environmental benefits of oat milk compared to dairy, while product packaging included simple, bold messaging and clear data about carbon savings. The company also used predictive analytics to forecast demand spikes in specific regions, ensuring its supply chain could scale without delays.

Outcomes: Oatly became synonymous with sustainability in the plant-based category. In the third quarter of 2024, Oatly reported revenue of $208 million, marking a 10% growth from the previous quarter. This contributed to a trailing twelve-month revenue of $813 million, reflecting a 5% year-over-year increase.

Research-brief

Anticipating Trends with Advanced Research Methods

Oatly’s success illustrates how data, when paired with the right tools, can reveal opportunities others miss. Companies today are going beyond traditional surveys, turning to social listening, AI-driven consumer sentiment analysis, and predictive trend modelling to anticipate what consumers will want before they even know it themselves.

Take the rise of functional beverages, for example. Tools like AI algorithms analyze health trends, social media keywords, and regional purchasing behaviours to forecast demand for drinks infused with adaptogens or probiotics. Companies using these methods can reduce development timelines by months, bringing products to market at just the right moment.

Sustainability as an Innovation Driver

Sustainability isn’t just a moral imperative—it’s a consumer demand. Market research shows that eco-consciousness is a key purchase driver across demographics, forcing brands to innovate responsibly.

For forward-thinking companies, this means embedding sustainability into every level of product development. From sourcing ingredients using blockchain for traceability to designing packaging optimised for recyclability, the most innovative brands align environmental goals with consumer expectations.

Optimising the Supply Chain with Data

Behind every perfectly timed product delivery or consistently stocked supermarket shelf lies a complex, data-driven supply chain. In the food and beverage industry, where freshness is paramount, and waste can mean millions in losses, supply chain optimisation has become a critical area for innovation. Advanced tools like predictive analytics, artificial intelligence, and digital twins are transforming how brands manage logistics, reduce costs, and meet evolving consumer expectations.

Case Study: Tesco – Using AI to Reduce Waste and Improve Availability

Image Credit: The Grocer

Background: Tesco, one of the UK’s largest supermarket chains, faced significant challenges with inventory management. Food waste was a major issue, with overstocked items expiring before being sold, while understocked items led to missed sales and disappointed customers.

Strategy: Tesco implemented a machine learning system to forecast demand more accurately. The system analyzed historical sales data, regional consumption patterns, and even external factors like weather and holidays to provide store managers with precise inventory recommendations.

Approach: The company introduced AI-powered tools to monitor real-time inventory levels and automatically adjust supply orders. For example, during heatwaves, the system increased deliveries of barbecue items and ice cream to areas with expected spikes in demand. Tesco also used digital twins, virtual simulations of its supply chain, to test the impact of various logistical changes without disrupting real-world operations.

Outcomes: Tesco achieved a 45% reduction in food waste across its operations, measured against a 2016/17 baseline. At the same time, on-shelf availability improved significantly, enhancing customer satisfaction and loyalty. By pairing advanced analytics with operational adjustments, Tesco demonstrated how a smart supply chain can benefit both profitability and sustainability. The company has set an ambitious target to halve food waste by 2025, five years ahead of the UN’s Sustainable Development Goal 12.3. 

Advanced Tools Driving Supply Chain Transformation

  1. Predictive Analytics for Demand Planning:
    By incorporating data from weather patterns, social events, and consumer behaviour, brands can forecast demand more precisely than ever. For instance, beverage companies use predictive models to adjust production for seasonal trends, such as spiked demand for bottled water during summer heatwaves.
  2. Digital Twins for Scenario Simulation:
    Digital twins allow companies to create a virtual replica of their supply chain, enabling them to test new strategies before implementing them. This helps brands identify potential bottlenecks, improve route planning, and maximise efficiency.
  3. Blockchain for Traceability:
    Transparency is becoming a key consumer demand, especially in the food industry. Blockchain technology ensures every step of the supply chain—from sourcing to delivery—is documented and verifiable, boosting trust and accountability.

Adapting Supply Chains for Sustainability

Modern supply chains aren’t just optimised for efficiency—they’re designed to align with environmental goals. By integrating sustainable practices, brands can reduce their carbon footprints while meeting the expectations of eco-conscious consumers.

Example: HelloFresh – Just-in-Time Inventory Management
Meal kit delivery service HelloFresh uses real-time data to align ingredient sourcing with consumer orders. By predicting demand accurately and only ordering what’s needed, the company minimises food waste and reduces its reliance on large inventories. This approach has allowed HelloFresh to operate more sustainably while cutting costs.

As the food and beverage industry grapples with global challenges like climate change and supply chain disruptions, brands that embrace advanced technologies are emerging as leaders. From Tesco’s AI-powered systems to HelloFresh’s precision sourcing, the message is clear: data isn’t just a tool—it’s the backbone of a modern, resilient supply chain.

Reducing Waste Through Precision

Food waste is one of the most pressing challenges facing the food and beverage industry. One-third of the world’s food is wasted—an environmental and economic catastrophe.

Brands are now turning to AI-driven analytics, smart packaging, and circular economy models to reduce waste at every stage—from production to consumption.

Case Study: HelloFresh – Leveraging Data to Cut Food Waste

Image Credit: Hello Fresh

Background: As a meal kit delivery company, HelloFresh operates in a space where precision is critical. Every ingredient must be perfectly portioned to avoid waste while maintaining freshness and quality. Traditional supply chains often struggle with surplus inventory and spoilage, but HelloFresh aimed to rewrite the playbook with data-driven efficiency.

Strategy: HelloFresh built its operations around just-in-time inventory management. The company analyzed customer order trends, seasonal preferences, and historical purchasing data to forecast how much produce, meat, and other ingredients to source.

Approach: By integrating real-time data into its supply chain, HelloFresh could adjust orders dynamically. For example, if a new recipe gained unexpected popularity, the system would rapidly adjust sourcing schedules, ensuring that ingredients arrived fresh without overstocking. HelloFresh also partnered with local suppliers to shorten lead times and reduce transportation emissions.

Outcomes: By aligning ingredient sourcing with customer orders, HelloFresh has significantly reduced food waste compared to traditional grocery stores. While specific percentages vary, the company’s model inherently leads to less waste due to its pre-portioned ingredients and demand-driven procurement. This achievement improved operational efficiency and became a key selling point for environmentally conscious consumers, reinforcing the brand’s image as a sustainability leader.

Smart Packaging: Extending Shelf Life and Reducing Spoilage

Packaging is another area where waste reduction can have a significant impact. Innovations like IoT-enabled sensors and temperature-sensitive labels are helping brands monitor product freshness and reduce unnecessary disposal.

Example: Mimica – Smart Labels for Freshness Monitoring
Mimica, a UK-based startup, developed smart labels that change texture to indicate a product’s freshness based on temperature exposure. Unlike traditional expiration dates, which often lead to premature disposal, Mimica’s labels provide consumers with accurate, real-time information about spoilage. In pilot programs, using Mimica’s labels reduced dairy product waste by 63%, opening doors for wider adoption across other perishable goods.

The Role of Advanced Technologies in Waste Reduction

  1. AI-Driven Forecasting:
    Predictive analytics helps brands forecast demand accurately, preventing overproduction and spoilage. Example: Tesco’s AI-powered systems optimise inventory to reduce store waste.
  2. Digital Twins for Supply Chain Simulation:
    Virtual models allow brands to test new supply chain strategies, identifying inefficiencies before they occur.
  3. IoT-Enabled Sensors:
    Smart packaging equipped with IoT sensors provides real-time updates on temperature and freshness, enabling better inventory decisions.

Staying Competitive in an Evolving Market

Agility and innovation are critical to staying relevant in the food and beverage sector. Brands must anticipate consumer preferences, adapt to market disruptions, and align with global trends like sustainability and health-consciousness. Advanced tools like AI-driven predictive analytics, blockchain for transparency, and rapid prototyping enable companies to stay ahead of the curve and build deeper connections with their audiences.

Case Study: Tony’s Chocolonely – Transparency as a Competitive Edge

Image Credit: Latana

Background: In 2005, Tony’s Chocolonely set out to create a slave-free chocolate industry. Competing against well-established brands, the Dutch company needed to differentiate itself while raising awareness of unethical practices in cocoa production.

Strategy: Tony’s positioned itself as the industry’s most transparent player by implementing blockchain technology to track its cocoa supply chain. The company responded to consumer attitudes toward ethical sourcing and tailored its messaging to resonate with socially conscious shoppers.

Approach:

  • Tony’s introduced blockchain to verify that every cocoa bean used in its products was sourced ethically, free from child labor or exploitation.
  • The company used its packaging as a storytelling medium, with unevenly divided chocolate pieces symbolising inequality in the supply chain.
  • Consumer attitudes guided targeted campaigns that educated consumers on systemic issues in cocoa farming while offering a solution through their purchase choices.

Outcomes: Tony’s achieved strong sales growth in Europe and North America, fueled by its commitment to transparency and ethical sourcing. Beyond financial success, the brand influenced industry giants to adopt more responsible practices, demonstrating that social impact can drive competitive advantage.

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Rapid Prototyping and Testing

In an industry where trends emerge and fade quickly, speed-to-market is critical. Advanced analytics and consumer feedback loops now allow brands to develop, test, and refine products faster than ever.

Example: Impossible Foods – Iterating with Data

Impossible Foods, known for its plant-based meat, refines its products using real-time consumer feedback and sensory analysis. Before launching its Impossible Chicken Nuggets, the company conducted multiple rounds of testing with focus groups and food service partners, analyzing taste, texture, and cooking performance. This iterative process allowed Impossible Foods to introduce a product that met consumer expectations and culinary standards.

Leveraging Predictive Analytics for Future Readiness

Predictive analytics helps brands anticipate market shifts, ensuring they stay competitive. By analyzing factors like weather, economic conditions, and purchasing trends, companies can make proactive decisions about inventory, production, and marketing.

Example: Coca-Cola – Predicting Demand in Functional Beverages

Coca-Cola used predictive analytics to enter the functional beverage market, identifying emerging demand for products with probiotics and immunity-boosting ingredients. This approach allowed the company to launch products like Coca-Cola Plus with fibre and expand its portfolio to address consumer health trends. By aligning with data-driven insights, Coca-Cola secured its position in a rapidly growing category.

Blockchain and the Future of Consumer Trust

Blockchain is becoming an essential tool for brands to ensure transparency and authenticity in their supply chains. Consumers increasingly demand proof of ethical sourcing, sustainability, and product integrity.

  • For companies like Tony’s Chocolonely, blockchain not only verifies claims but also builds consumer trust by providing accessible, immutable records.
  • In the seafood industry, blockchain is being used to certify sustainable fishing practices, providing real-time traceability from ocean to plate.

The Future of Food Lies in Innovation and Data

Staying competitive in the food and beverage market isn’t just about responding to trends; it’s about anticipating them. Advanced technologies like AI, blockchain, and predictive analytics are no longer optional; they’re the foundation for navigating disruptions, building trust, and leading the industry forward.

Data is reshaping every facet of the food industry, from product innovation and supply chains to waste reduction and sustainability. Brands that put data at the centre of their strategies are redefining precision and adaptability, delivering products that align with shifting consumer values like eco-consciousness and health.

The stakes couldn’t be higher. Climate change, supply chain volatility, and evolving consumer expectations are rewriting the rules of competition. Brands like Tony’s Chocolonely and Impossible Foods are proving that innovation isn’t just a survival tool—it’s a pathway to leadership.

The future of food isn’t just on your plate; it’s in the data shaping what’s on it. For companies ready to embrace this power, the rewards are limitless. For those who hesitate, irrelevance is the risk they can’t afford to take.

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The potential ban of TikTok in the United States is more than a policy decision. It’s a reckoning for marketers and content creators who depend on the platform. TikTok’s advertising revenue exceeded $18.5 billion globally in 2024, with approximately $10 billion attributed to the US market alone. For creators, the stakes are even higher; TikTok is a critical income source, contributing an estimated $24.2 billion to the US GDP and supporting over 224,000 jobs. A ban would not only devastate these livelihoods but also redirect billions in ad revenue to competitors like Meta and Alphabet, fundamentally reshaping the digital marketing landscape.

At the core of this disruption is a hard truth: brands and creators do not own their followers. Platforms like TikTok hold the data, dictate access, and can vanish or change their rules overnight. The potential fallout from a ban highlights the need for marketers to rethink their strategies. Diversifying platforms, leveraging market research, and building direct connections with audiences are no longer optional – they’re essential to survival in an unpredictable digital ecosystem.

The Illusion of Ownership

Social media has given brands and creators unprecedented access to audiences – but the power dynamic has always been skewed. Platforms like TikTok, Instagram, and YouTube control the data, dictate the algorithms and ultimately decide who sees what. For marketers, this creates an illusion of ownership, masking a fundamental vulnerability: when a platform changes its policies or faces regulatory action, access to that audience can disappear overnight.

TikTok exemplifies the scale of this dependency. With over 121 million monthly active users in the US and 1.6 billion globally, it has become a cornerstone for brands targeting younger demographics. 

In 2024, the average US adult spends 58.4 minutes daily on TikTok, up from 27.4 minutes in 2019. This five-year surge in engagement solidifies TikTok as one of the most captivating platforms in the digital landscape. For creators, TikTok offers a lucrative ecosystem, contributing billions in advertising and influencer revenue. However, this reach and revenue exist at the mercy of the platform’s continued operation.

History offers stark lessons on the risks of platform reliance. Vine’s abrupt shutdown in 2017 wiped out entire communities of creators and brands that had invested heavily in its ecosystem. Instagram’s move to a pay-to-play model, prioritising ads over organic reach, pushed many businesses to overhaul their strategies. YouTube’s recurring demonetisation policies have similarly left creators scrambling to replace lost income streams. Most recently, X (formerly Twitter) altered its monetisation model, tying payouts to engagement from Premium users and forcing creators to rethink how they generate revenue.

The lesson is clear: social media platforms are tools, not guarantees. Brands that fail to build independent, direct connections with their audiences risk losing more than visibility – they risk losing their entire foundation for engagement and revenue. As the TikTok ban looms, it’s a timely reminder that the only sustainable strategy is one that puts ownership of audience data back in the hands of brands and creators.

The Market Research Perspective

When platforms falter, market research becomes the ultimate safety net for brands. While social media metrics offer a glimpse into audience behaviour, they’re limited by the platform’s control over data. Market research tools, on the other hand, provide brands with the independence and depth needed to adapt in the face of disruption.

Understanding Audiences Beyond the Platform
Tools like social listening and sentiment analysis allow brands to track consumer behaviour and conversations across multiple channels, not just a single platform. These insights reveal what matters most to audiences – whether it’s sustainability, personalisation, or emerging trends – and help brands craft strategies that resonate even if access to a specific platform disappears. Audience segmentation further refines this understanding, enabling brands to pinpoint which demographics or regions align with their core values and products.

Identifying the Right Platforms
Market research also plays a pivotal role in identifying where brands should invest their resources. Not every platform appeals to every audience. For example, Gen Z users dominate TikTok, but Millennials are more active on Instagram, and professionals gather on LinkedIn. By analysing audience preferences and regional trends, brands can diversify their digital presence strategically, ensuring that no single platform dictates their success.

Pivoting in the Face of Disruption

The 2020 TikTok ban in India exposed the fragility of marketing strategies that depend on a single platform. With over 200 million users in India by 2020, TikTok was a key channel for reaching younger consumers. When the Indian government enforced the ban, citing national security and data privacy concerns, creators and brands were abruptly cut off from a massive audience. However, brands that had invested in understanding their audiences were able to pivot quickly, shifting their focus to platforms like Instagram Reels and YouTube Shorts. Bira 91, an Indian FMCG brand, used consumer insights to adapt its campaigns to Instagram Reels, targeting the same demographic. This data-driven strategy allowed the brand to recover a significant portion of its lost engagement, demonstrating the power of audience understanding and the ability to adapt swiftly to new platforms.

Similarly, Vine’s shutdown in 2017 left creators scrambling to maintain their digital presence. Vine had been one of the most influential platforms for short-form video content, but its sudden closure disrupted many creators’ revenue streams. Creators who had taken the time to understand their audiences and the type of content that resonated – whether humour, tutorials, or lifestyle inspiration – could transition smoothly to platforms like YouTube and Instagram. 

King Bach, born Andrew Bachelor, is a prominent actor, comedian, and content creator who initially rose to fame with his short, humorous videos on the now-defunct Vine platform. He became one of the top creators on Vine before the platform was shut down in 2017. Unlike many creators who struggled to transition, King Bach quickly adapted his content to YouTube, growing his channel to millions of subscribers. His ability to understand and cater to his audience’s preferences, regardless of the platform, allowed him to maintain relevance and continue his success beyond Vine. 

Recent changes to monetisation models on platforms like X (formerly Twitter) have highlighted the ongoing risks of platform dependence. X has shifted its creator payout structure, tying payments to engagement from Premium users rather than ad revenue. This change has forced many creators to rethink how they engage with their audience and generate income. TikTok’s ability to recover quickly after the India ban was possible because brands and creators understood the nuances of their audience, enabling them to adjust their content strategies and move to new platforms without losing significant revenue or engagement.

These examples provide a vital lesson: platforms are volatile, but understanding your audience isn’t. The ability to pivot to new platforms and adjust content to meet shifting audience expectations is not just a reactive tactic but a proactive strategy grounded in solid market research. 

The Safety Net for the Future
Market research not only helps brands navigate disruptions but also empowers them to flourish in an unpredictable environment. By consistently analysing consumer behaviour, sentiment, and emerging trends, brands can anticipate changes and adapt proactively. 

Building a Platform-Agnostic Strategy

For brands navigating the volatile world of social media, diversification is not just a safeguard – it’s a strategy for sustained growth. Relying on a single platform exposes marketers to the whims of algorithm changes, policy shifts, or outright bans. By adopting a platform-agnostic approach, brands can ensure their message reaches audiences across multiple channels, minimising risk and maximising visibility.

The Case for Diversification
Platforms rise and fall, but audience expectations remain constant. Consumers want engaging, relevant content delivered where they are. Diversifying across multiple platforms allows brands to maintain connections with their audiences, even when one platform’s reach is disrupted. For example, creators who transitioned from Vine to YouTube and Instagram maintained their visibility by adapting their content to the preferences of each platform’s audience. The same principle applies to brands that seek long-term resilience.

Actionable Steps for Marketers

  • Cross-Promote Content
    • Ensure your content isn’t confined to a single platform. Create variations that can live on YouTube Shorts, Instagram Reels, and TikTok simultaneously.
    • Leverage cross-promotion to direct followers from one platform to another. For example, a TikTok video can include a call-to-action for a YouTube channel, ensuring audience migration if one platform falters.
  • Leverage Owned Channels
    • Establish and prioritise owned channels like websites, email newsletters, and apps. These channels give you direct access to your audience without relying on third-party algorithms.
    • Offer exclusive content, early access, or special discounts to encourage followers to subscribe to your newsletter or download your app. Brands like Glossier have successfully used newsletters to maintain strong connections with their communities outside social media.
  • Test New Platforms
    • Experiment with new platforms to stay ahead of emerging trends. YouTube Shorts, LinkedIn, and niche apps like BeReal offer untapped opportunities to reach specific audiences.
    • Monitor the performance of test campaigns to determine where your efforts yield the best results. For example, during TikTok’s early days, brands that embraced the platform reaped massive rewards as it became prominent.

Building a platform-agnostic strategy ensures that no single platform controls your access to your audience. By spreading content across multiple channels, cultivating owned platforms, and staying open to emerging trends, brands can future-proof their marketing efforts. 

Owning Your Data

When algorithms dictate visibility and platforms hold the keys to audience access, owning your data is the ultimate form of independence. First-party data – the information you collect directly from your audience – allows brands to build lasting, direct relationships with consumers while insulating themselves from the volatility of social media platforms. This isn’t just a safeguard; it’s a proven driver of higher ROI and long-term success.

The Power of First-Party Data
Unlike third-party data, which is aggregated and often incomplete, first-party data is accurate, actionable, and uniquely tailored to your brand. Studies show that marketing campaigns leveraging first-party data see a 2x–5x higher ROI than those relying on third-party sources. By owning this data, brands can create personalised experiences, predict customer behaviours, and optimise engagement without the constraints of platform algorithms or external disruptions.

Strategies for Building Direct Engagement

  • Email Campaigns with Value-Driven Content
    • Email remains one of the most effective channels for engagement, with an average ROI of $36 for every $1 spent.
    • Encourage users to subscribe by offering exclusive content, personalised recommendations, or early access to sales. For example, brands like Sephora use tailored email campaigns based on purchase history to drive repeat business.
  • Subscription-Based Services
    • Build direct, recurring revenue streams through subscription models. Offer exclusive content, VIP experiences, or premium products to subscribers.
    • Examples include Patreon for creators or The New York Times’ subscriber-only journalism, both of which successfully monetise audience loyalty.
  • Community-Building Tools
    • Platforms like Discord, Slack, or private forums enable brands to create intimate, engaged communities where they can interact directly with their audience.
    • These communities foster loyalty and allow brands to gather insights directly from their most invested users. For instance, fitness brand Peloton uses private Facebook and app-based groups to maintain a strong community connection.

As privacy regulations tighten and third-party cookies phase out, first-party data will only grow in importance. Brands that focus on building these direct connections now will have a significant competitive edge in the future. Owning your data means owning your audience – and in a landscape where platforms come and go, it’s the only way to ensure resilience and relevance for years to come.

Anticipating Audience Migration Patterns

When platforms falter, audiences don’t disappear – they migrate. Market research can help brands predict where their target demographics will go next, ensuring continuity in engagement. For instance, when TikTok was banned in India, many creators and audiences shifted to Instagram Reels and YouTube Shorts. Brands that anticipated this migration by monitoring audience preferences and testing campaigns on these platforms were able to adapt seamlessly, maintaining their presence and avoiding revenue loss.

Understanding Emerging Consumer Behaviors
Consumer habits are constantly evolving, driven by technology and cultural shifts. The rise of audio-only platforms like Clubhouse and Spotify Greenroom, as well as private social networks such as Discord, reflects a growing preference for more personalised and intimate digital interactions. Market research enables brands to identify these trends early, ensuring they can tailor their strategies to meet new demands. For example, brands that embraced podcast sponsorships and audio ads capitalised on the surge in audio consumption, creating authentic connections with their audiences.

Identifying Unmet Needs
Market research doesn’t just track existing trends – it uncovers gaps in the market that can guide new marketing initiatives. Predictive analytics and sentiment analysis allow brands to understand what consumers want but can’t yet find. For instance, a food brand analysing health-conscious consumer trends might discover a growing demand for plant-based proteins tailored to regional flavours. Acting on this insight could position the brand as a leader in an untapped category.

Predictive Analytics and Trend Analysis in Action
Predictive analytics transforms historical data into actionable forecasts, giving brands a strategic advantage. Consider how Netflix uses viewer data to anticipate trends in content preferences, ensuring its platform is always stocked with binge-worthy series. Similarly, fashion brands like Zara use trend analysis to predict seasonal demands, enabling them to produce and deliver popular items faster than competitors. These tools help brands remain proactive rather than reactive, turning insights into immediate action.

The Path to Proactive Marketing
Relying solely on past data or platform metrics is no longer enough in a digital ecosystem that changes by the day. Market research provides the foresight needed to anticipate disruptions and stay ahead of the curve. By predicting audience movements, understanding new behaviours, and identifying unmet needs, brands can not only navigate change but also lead it.

For marketers, embracing market research as a forward-looking tool is the difference between being caught off guard and setting the pace. In an unpredictable world, the brands that thrive will be those that see the next trend – or disruption – before it happens.

The Future Belongs to Prepared Marketers

The digital landscape has never been more uncertain. Platforms rise to dominance and fall from favour with increasing speed, leaving brands that depend on them vulnerable. The looming TikTok ban is not an isolated event – it’s a harbinger of the volatility that defines modern marketing. Those who cling to the illusion of platform permanence risk being swept away by the next disruption.

Prepared marketers understand that control is not given; it is taken. They are building direct connections with their audiences, harnessing the power of first-party data, and leveraging insights from market research to anticipate what’s next. They don’t wait for the ground to shift – they shape the terrain themselves.

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In 2024, consumers juggled 12 active subscriptions, ranging from streaming platforms to pet supply deliveries. Once heralded for its convenience, the subscription model now faces a crossroads. Data shows subscription fatigue is growing: cancellations are rising, new sign-ups are slowing, and customers are demanding more flexibility and transparency. With almost every industry embracing the model, competition has intensified, leaving consumers overwhelmed and selective about where they spend their money.

For product marketers, the challenge is clear: How do you capture attention, retain loyalty, and create lasting value in a saturated market? The answer may lie in rethinking launches, crafting differentiated experiences, and addressing the underlying causes of subscription fatigue. 

The Saturation Point of Subscriptions

The subscription economy, once an engine of growth for brands across industries, is showing signs of strain. In the US, UK, and Asia, subscription models have reached a saturation point. According to Statista, the growth of new subscriptions for digital services declined by nearly 15% in 2023 compared to the previous year, with the steepest drops seen in streaming and meal-kit services. This trend aligns with rising cancellations – studies show that 1 in 3 subscribers cancelled at least one service in the past year, citing cost concerns and redundancy. Flexibility has become a key demand, with over 60% of consumers preferring subscriptions that allow easy pausing or cancelling.

The root of this shift lies in changing consumer behaviour. Once drawn by the convenience of recurring services, customers now prioritise offerings that deliver value, unique experiences, or novelty. Products that fail to stand out or adapt to these evolving preferences often face high churn rates.

A notable case study is Netflix’s pivot to an ad-supported subscription tier in 2022. Faced with mounting subscriber losses and increasing competition from platforms like Disney+ and Amazon Prime, Netflix sought to counter churn by offering a lower-cost option. The move signalled a recognition of the fatigue surrounding high-priced, one-size-fits-all subscriptions. Early reports showed this strategy attracted cost-conscious users, though it also underscored the growing challenge of retaining customer loyalty in a crowded and cautious marketplace.

As more brands adopt subscription models, the need to address these pressures becomes paramount. Brands that fail to adapt risk joining the growing cancellation statistics, while those that innovate stand a better chance of sustaining growth in a maturing market.

The Psychology of Subscription Fatigue

At the heart of subscription fatigue lies a psychological phenomenon: decision fatigue. As consumers face an array of choices, from streaming services to curated meal plans, the mental effort required to assess and manage these commitments takes a toll. Add the recurring nature of subscription charges – appearing monthly on credit card statements – and the perceived value of such services often diminishes over time. What once felt convenient now feels like another item on a crowded to-do list: evaluate, adjust, or cancel.

Compounding this is a growing sense of mistrust among consumers. Hidden fees, unexpected price hikes, or services that fail to deliver on their promises have eroded confidence in the subscription model. PwC’s 2023 Consumer Loyalty Survey found that 55% of consumers have cancelled subscriptions due to pricing changes that weren’t clearly communicated. Moreover, recurring charges for services that are rarely used contribute to a sense of wasted money, further fueling dissatisfaction.

A prime example is Amazon Prime’s balancing act between perceived value and customer pushback. The service bundles fast shipping, streaming content, and exclusive deals into one subscription, offering broad utility. However, its recent price hikes in multiple markets, including a $20 increase for US customers in 2022, sparked criticism. While many users continue to see value in Prime’s offerings, the backlash highlighted the delicate line between enhancing value and alienating customers with cost increases.

These dynamics reveal an essential truth for marketers: consumer trust is fragile, and the perceived value of subscriptions is not static. Addressing subscription fatigue requires more than delivering a product; it demands transparent communication, predictable pricing, and a genuine understanding of consumer expectations. Without these, brands risk losing not just revenue but long-term loyalty in an increasingly discerning market.

What Modern Consumers Want

As subscription fatigue grows, modern consumers are re-evaluating their expectations, prioritising flexibility, personalisation, and a balance between ownership and convenience. Brands that align their offerings with these emerging preferences are more likely to retain loyalty in a saturated market.

Flexible Options

Flexibility has become a non-negotiable feature for today’s consumers. The ability to pause, modify, or cancel subscriptions without hassle is now an expectation rather than a luxury. According to Deloitte’s 2024 Consumer Trends Report, over 70% of consumers value services that allow them to adjust commitments without penalties. Companies that offer clear and user-friendly subscription management tools are seeing higher retention rates, as this level of control reduces the psychological burden of recurring charges.

Hybrid Models

The hybrid approach – combining ownership with optional subscriptions – is gaining traction. Peloton, for instance, bridges physical ownership with app-based subscriptions, offering customers the choice to purchase equipment outright while maintaining access to premium content. This model provides a sense of ownership while still enabling ongoing revenue streams for the business. It’s an approach that blends the best of both worlds, appealing to consumers who seek tangible value alongside ongoing engagement.

Tailored Personalisation

Personalisation remains a powerful tool, but the line between tailored and invasive is thin. Modern consumers expect experiences that reflect their preferences without overstepping boundaries. Successful brands leverage first-party data to craft meaningful interactions, using insights like user behaviour and past purchases to offer recommendations that feel relevant. McKinsey’s 2024 State of Personalisation Report highlights that 76% of consumers are more likely to stay loyal to brands that provide personalised experiences – so long as privacy concerns are addressed transparently.

Data-Driven Loyalty

Spotify exemplifies the potential of personalisation and data-driven strategies. Through innovations like personalised playlists (e.g., “Discover Weekly”) and region-specific pricing experiments in Asia, Spotify has not only retained subscribers but expanded its user base. By offering pricing tailored to local markets and leveraging data to understand listening habits, the company delivers a highly individualised experience that keeps users engaged. Its approach demonstrates how harnessing first-party data can create loyalty that feels earned rather than demanded.

Modern consumers’ preferences are clear: flexibility, choice, and relevance. Brands that invest in these areas will not only counter subscription fatigue but also establish deeper connections with their audiences. In a competitive landscape, the companies that succeed will be those that treat their customers as partners in the subscription experience rather than passive participants.

How Product Marketers Can Innovate in Launches

The crowded subscription market demands innovation at every stage of the product launch process. For product marketers, this means crafting strategies that not only attract attention but also build lasting loyalty. Here’s how brands can stand out in a world of subscription fatigue:

1. Prioritise Value Perception from Day One

The success of any product hinges on the consumer’s belief that it delivers lasting value. From the first interaction, marketers must communicate how the product solves real problems or enhances the customer’s life.

  • Long-term value messaging: Highlight benefits that extend beyond the immediate experience, such as cost savings, time efficiency, or exclusive access to premium features.
  • Seamless trials: Free or discounted trials that transition effortlessly into paid plans are effective for building trust. Trials should provide a full experience, not a watered-down version, ensuring users see the value before committing.

2. Create Clear Differentiation

Differentiation is key in a market oversaturated with similar offerings. Product marketers must articulate why their offering is unique and how it resonates with their target audience.

  • Mission-driven branding: Tie the product to a cause, lifestyle, or mission that aligns with consumer values. For example, eco-friendly packaging or support for a social cause can create emotional connections.
  • Move beyond discounts: While promotional pricing can drive initial sign-ups, long-term loyalty comes from deeper emotional engagement. Messaging that connects the product to the consumer’s identity fosters a stronger bond.

3. Focus on Gamified Loyalty

Gamification has proven to be a powerful tool for keeping users engaged and motivated to stay subscribed. By integrating elements like rewards systems, challenges, and streaks, marketers can make the subscription experience feel interactive and fun.

  • Rewards systems: Offer tangible incentives, such as points or credits, that can be redeemed for discounts or exclusive perks.
  • Streak-based incentives: Build habits through challenges that reward consistent usage.

A standout example is Duolingo, which has revolutionised language learning with gamification. Its subscription tiers incorporate streak rewards, badges, and leaderboards, turning language practice into a game-like experience. This approach keeps users engaged and encourages continued subscription by making learning both fun and rewarding.

By focusing on these strategies, product marketers can create launches that cut through the noise and resonate with modern consumers. In a world where subscription fatigue is real, success depends on innovation, differentiation, and building genuine connections with the audience.

Lessons from Failed Launches

Not every subscription launch is a success. Some stumble due to over-promising and under-delivering, while others fail to address consumer fatigue or misjudge their audience’s needs. Examining these missteps offers valuable insights for marketers looking to avoid similar pitfalls.

Over-Promising and Under-Delivering

One of the most common mistakes in subscription launches is failing to match initial hype with a compelling product. Overinflated promises can generate interest but often result in customer disappointment when the service doesn’t meet expectations. Consumers today are quick to voice dissatisfaction, and negative sentiment can spread rapidly, tarnishing a brand’s reputation.

Ignoring Consumer Fatigue

Another key failure is neglecting the realities of subscription fatigue. In an already crowded market, services that don’t clearly differentiate themselves or fail to justify recurring costs struggle to retain users. Hidden fees, unclear value propositions, or a lack of flexibility drive consumers to cancel and disengage.

Case Study: Quibi

The meteoric rise and fall of Quibi serve as a cautionary tale. Launched in 2020, the short-form streaming service aimed to revolutionise mobile video consumption. Armed with a star-studded lineup and $1.75 billion in funding, Quibi promised “quick bites” of premium content tailored for on-the-go viewing. However, the platform struggled to gain traction and shut down within six months.

Key missteps included:

  • Misreading the market: Quibi launched during the pandemic, when on-the-go viewing was less relevant as people stayed home and leaned toward long-form streaming.
  • Lack of differentiation: While its format was unique, the content failed to stand out against competitors like Netflix or YouTube, which already offered free or established alternatives.
  • Subscription fatigue: Quibi’s $4.99 monthly fee seemed steep for a new, unproven platform in a saturated market, especially when free ad-supported content was widely available.

Avoiding the Same Mistakes

To learn from these failures, marketers must:

  1. Deliver on promises: Ensure the product’s core offering meets or exceeds consumer expectations. Under-delivering risks immediate backlash.
  2. Address fatigue proactively: Clearly communicate the value of the subscription, offering flexibility and transparency to build trust.
  3. Read the market: Launches must account for external factors, audience behaviours, and competitive landscapes. Misjudging these variables can doom even the most well-funded ventures.

The failures of past launches serve as critical reminders that success in the subscription economy requires more than buzz. By focusing on meaningful differentiation, consistent value delivery, and an acute understanding of consumer sentiment, brands can avoid becoming another cautionary tale in the annals of subscription fatigue.

What’s Next for Subscription Marketing

As subscription fatigue reshapes consumer expectations, the future of subscription marketing lies in innovation and adaptability. Brands must go beyond conventional models to address evolving preferences and redefine value.

One promising trend is the rise of “ownership-plus” models, which combine one-time purchases with optional subscriptions. Companies like Peloton and Adobe have already demonstrated the success of blending ownership with ongoing service options, offering consumers the flexibility to engage on their terms while maintaining a recurring revenue stream.

Another significant shift is innovative bundling, where brands partner across industries to create unique, value-packed offerings. For instance, telecom providers bundling streaming subscriptions with mobile plans or fitness companies partnering with wellness brands for holistic packages provide customers with more for less, enhancing perceived value and differentiation.

The role of AI will also grow, particularly in addressing key challenges like churn prediction and hyper-personalisation. By analyzing behavioural data, AI can identify early signs of dissatisfaction, enabling proactive engagement to retain customers. Personalisation powered by AI can also deliver curated experiences that feel tailored to individual needs, deepening loyalty in an otherwise saturated market.

For product marketers, the challenge – and opportunity – is clear: rethink subscription launches as more than just transactional events. A successful launch isn’t merely about securing sign-ups but about fostering enduring relationships that create long-term value for both the consumer and the brand. In this new era, the brands that thrive will be those that see subscriptions not as products but as partnerships.

Understand the Roots of Subscription Fatigue

At Kadence International, we uncover what truly drives consumer behaviour—identifying the pain points and motivations that matter most. Our market research empowers brands to address subscription fatigue with strategies that reduce churn, enhance loyalty, and deliver long-term value. Let us help you turn insights into action.

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