In-depth interviews (IDI market research).

Perfect for both B2B and B2C studies, we conduct IDI market research that allows you to build a deep understanding of your customers and clients. By engaging people on a one-to-one basis, we’re able to uncover rich insights and explore customer needs, pain points and views within the context of your brand.

We can arrange and conduct in-depth interviews face-to-face, over a video call, or on the telephone. Vital to an effective IDI programme is a carefully crafted discussion guide tailored to specific audiences and structured to deliver the deepest set of insights. Skilled interviewers also play a crucial role in the success of any IDI project. That’s why all Kadence IDIs are conducted by trained specialists in this field with the analytical skills to dig deep and uncover meaningful insights that your business can act upon.

Our commitment to the success of IDIs goes beyond just the interview itself. Post-interview, our analysts work diligently, sifting through the information gathered to highlight the most salient points. They work to translate those moments of candour and clarity into actionable strategies that can inform and refine your business decisions. We value the nuances in cultural, regional, and individual perspectives, ensuring that each IDI is approached with sensitivity and an appreciation for the diverse tapestry of human experiences.

It’s one thing to know what percentage of your customer base feels a certain way, but understanding the ‘why’ behind their feelings can be the difference between superficial strategies and deeply resonant ones.

Ultimately, IDIs aren’t just a research tool; they’re a window into the human soul of your market. In a world where authentic engagement is a cornerstone of brand loyalty, these interviews can offer a genuine connection, a moment to truly listen, and an opportunity to evolve your business in alignment with the needs and aspirations of those you serve.

Our IDI market research service is built on transparency, collaboration, and a relentless pursuit of insight. We align our methodology closely with your strategic imperatives, ensuring that every conversation moves you one step closer to the nuanced understanding necessary for informed decision-making. As your research partner, we extend beyond the traditional interviewer role, acting as an extension of your team. Our preparation phase is exhaustive, marked by a meticulous vetting of discussion guides, interviewer training tailored to your industry, and a comprehensive understanding of your brand. Each interview is an exploration, a dialogue curated to transcend the surface and probe the depths of consumer sentiment and perception.

The narrative woven through the IDIs is meticulously analysed, ensuring a synthesis of insights that is holistic and contextual. It’s about interpreting the said, the unsaid, and the underlying implications. Our experienced analysts distil the essence of each interview, weaving individual narratives into a cohesive story that mirrors your market’s soul. This in-depth, empathetic approach to interviews unveils consumer perspectives and their aspirations, frustrations, and loyalty triggers. In today’s market,  where consumer-centricity is the cornerstone of sustainable success, our IDI service is your conduit to a profound, actionable, transformative realm of understanding. Through the lens of IDI, we offer you a vantage point to view your market in a light that’s insightful, revealing, and rich with strategic potential.