Last updated: 05/01/21
Our live tracker shows you where you can conduct face-to-face research, as well as the considerations you need to bear in mind.
For those markets where face-to-face research is not possible just yet, online research is an effective alternative. This is an area where we have extensive experience. To help clients embrace these methods, we’ve produced a guide with our top tips for approaching online research in APAC.
UK
Face-to-face research is not currently possible
As the UK is currently under national lockdown, face-to-face research is not possible at this time.
Online research is an effective alternative
We have extensive experience of recruiting respondents and conducting research digitally. For many years, we’ve been harnessing online methodologies to support clients with everything from customer understanding right through to product development research in the UK and beyond.
Get in touch with our UK office to find out more
USA
Face-to-face is possible in some states
Restrictions in the US vary by state. Face-to-face research is now possible in some areas as long as the relevant state and federal guidelines on social distancing and interstate travel are observed, and in Boston, our East Coast base, focus groups are now booking. We are actively monitoring the regulations in each state through the Center for Diesease Control and Prevention, and state and territorial health department websites to advise our clients on what’s possible across the US.
Online research is an effective alternative
We can recruit respondents and conduct research digitally. This is an area where we’re experts. We’ve been harnessing online methodologies to support clients in the US with everything from customer understanding right through to product development research for many years.
China
Face-to-face research and online research are both possible
In line with the situation easing in China, we can provide all methodologies in this market, including focus groups and face-to-face interviews. We have developed a comprehensive safety protocol to safeguard our respondents, our team and our partners including a screening process to ensure respondents haven’t returned from another country in the last 14 days, temperature checks and the provision of masks and alcohol gel.
Online research can also be used to great effect in China, one of the most digitally savvy markets in the world. This is an area in which we have significant expertise.
Get in touch with our China office to find the best way of approaching your project.
Singapore
Face-to-face research is now possible
We are now able to offer face-to-face research in Singapore including 8 person focus groups in line with easing restrictions. We have a number of protocols in place to ensure the safety of our team and our respondents.
CATI and online research are effective alternatives
We are experts at conducting online research, and have particular expertise within Asia, recently producing a guide to help clients approach this with confidence. Our CATI capabilities are also an effective way of conducting research at this time.
Get in touch with our Singapore office to find the best approach for your project.
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India
Face-to-face is possible in most areas
We’re able to offer face-to-face research in all major cities that have been designated COVID-free zones by the government. We observe stringent protocols to ensure the safety of our respondents and our team.
We also offer CATI and online research in India
Our state-of-the-art telephonic interviewing (CATI) centre and a huge repository of customer databases can address your quantitative research needs, whilst online focus groups, digital depth interviews and digital ethnography can help gain qualitative insights into the rapidly changing consumer landscape.
Get in touch with our India office to discuss how to best approach your research needs.
Indonesia
Face-to-face research is considered on a case by case basis
Restrictions in Indonesia mean that options for face-to-face research are currently limited. As a result, it is considered on a case-by- case. To discuss further, please get in touch with our team.
Online research is an effective alternative
We are experts at conducting online research in Asia, and in Indonesia we have our own online panel, enabling us to conduct research across the country.
Get in touch with our Indonesia office to discuss how to approach your project online.
Philippines
Face-to-face research is not currently possible
F2F research is now feasible in the Philippines. We have already conducted intercepts and D2D interviews with no issues. However, we do not recommend face-to-face for focus groups and IDIs because we are still required to wear face masks and face shields even indoors. Focus groups and IDIs can be carried out online instead at this time.
Online research is an effective alternative
In the social media capital of the world, online methodologies can provide new ways of engaging respondents in research.
Get in touch with our Philippines office to discuss a project in the country.
Thailand
Face-to-face research and online research is possible across Thailand
We are now able to carry out face-to-face interviews and focus groups in Thailand. We have stringent safety protocols in place to protect our respondents, our team and our partners including COVID-19 screening questions, temperature checks and the provision of alcohol gel and masks.
In Thailand, we’re also able to provide a broad range of online methodologies to reach consumers and B2B respondents.
To talk about conducting research in Thailand, get in touch with our team.
Vietnam
Face-to-face research and online research is possible across Vietnam
Face-to-face research in the country can be conducted as normal – there are no restrictions in terms of service provision.
We also have rich experience in conducting online research in the country. We have the biggest direct panel in Vietnam – with 500,000 consumers – and conduct over 100 studies each year.
To discuss a market research project in Vietnam, please get in touch with our team.
