The grooming industry for men in Thailand is driven by cultural influences, evolving consumer behaviours, and economic growth.

Gone are the days of male grooming defined by Gillette razors in black packaging with neon accents. In the past, it was assumed men cared little about self-care, and grooming products were designed for convenience over quality. 

Fast-forward to today, and the male grooming market has evolved significantly. Thanks to shifting perceptions of masculinity, the rise of social media, and influential male figures, self-care and self-expression are now integral to modern masculinity. Thai men are embracing skincare, cosmetics, and grooming routines as essential parts of their daily routines, driving a wave of innovation and growth in the industry. Brands have adapted, focusing on effective ingredients and gender-neutral packaging. Today’s male grooming industry is not just about appearance but also empowerment, fueled by education and evolving cultural norms.

This trend mirrors the global growth in male grooming, projected to reach $115 billion by 2028, up from $80 billion in 2022, according to Statista. Thailand is a key player in this expanding market, influenced by unique local preferences and international trends. Within Asia, Japan, South Korea, and Thailand are the top men’s beauty products consumers. 

Worldwide Beauty Trends and Its Impact on Thailand

The global male grooming market has evolved from basic hygiene products to a broader range of skincare, cosmetics, and grooming tools. In Western markets, men are increasingly experimenting with products to enhance their appearance and well-being. Brands like The Ordinary and Fenty Beauty have embraced gender-neutral packaging and a focus on efficacy, allowing men to participate in self-care without the constraints of traditional gender norms.

The Bangkok Post reports about one-third of Thai men between 25 and 34 have purchased foundation or lipstick within the last year.

Thailand reflects many of these global trends but with distinct local influences. Thai men, particularly in urban areas like Bangkok, are heavily influenced by K-pop and J-pop culture, where male idols have redefined beauty standards. This has driven demand for BB creams, facial masks, and subtle cosmetics. While gender-neutral branding is gaining traction globally, Thai brands often still associate grooming products with traditional gender roles. However, this is changing as younger generations embrace more diverse grooming practices, blending global influences with local preferences.

Image Source: Instagram

Thailand’s Male Grooming Market

Market Overview

Thailand’s male grooming market is thriving, driven by changing perceptions of masculinity, the influence of pop culture, and growing awareness of personal grooming as part of overall health and well-being. Men are increasingly adopting skincare routines and cosmetics traditionally associated with women, with younger generations viewing grooming as essential to self-care and self-expression.

Thailand’s dynamic consumer market supports this growth. Urban centres like Bangkok have become hubs for male grooming trends fueled by a young, tech-savvy population. E-commerce platforms like Lazada and Shopee have made it easier for men across Thailand to access a wide range of grooming products, contributing to rapid market expansion.

Market Growth and Demand

Thailand’s male grooming market is projected to grow significantly. The Asia-Pacific male grooming market, which includes Thailand, is expected to reach $26.7 billion by 2030, with a compound annual growth rate (CAGR) of 7.7%. In Thailand, this growth is particularly evident in the skincare segment, with products like cleansers, moisturisers, and sunscreens becoming staples in men’s daily routines.

E-commerce has been crucial in expanding the market, making premium and niche products more accessible to men nationwide, including in rural areas. The growing number of male grooming salons and barbershops in urban areas reflects the increasing demand for professional grooming services, further driving market growth.

Consumer Demographics

Thai male grooming consumers are diverse, with urban men, particularly in Bangkok, leading the trend. These consumers, typically aged 18 to 35, are influenced by global beauty trends, social media, and celebrity endorsements. They are also more willing to invest in premium grooming products, viewing them as essential to maintaining their appearance and well-being.

In contrast, rural male consumers focus more on practicality and affordability. While demand for grooming products is growing in these areas, it is often driven by basic hygiene needs. However, with the rise of e-commerce, even rural consumers are exploring more advanced grooming options as they become more accessible.

Income levels also play a significant role in shaping grooming habits. Higher-income consumers tend to gravitate toward premium products, while middle and lower-income consumers focus on affordable yet effective options. However, across all income levels, there is a growing awareness of the importance of grooming, driven by social media influence and peer pressure.

Research-brief

Cultural Shifts and Influences in Thailand

Redefining Masculinity

Thailand’s younger generation is leading a cultural shift in perceptions of masculinity. Grooming is no longer seen as compromising one’s masculinity but as an essential aspect of self-care and confidence. Social media platforms like TikTok and Instagram play a pivotal role in this shift by giving visibility to men who embrace grooming as part of their identity, further normalising these behaviours. This growing acceptance of self-expression through grooming reflects a broader trend in which traditional gender norms are being redefined.

Influence of K-pop and J-pop

Regional pop culture, particularly from South Korea and Japan, has significantly influenced male grooming trends in Thailand. K-pop idols like BTS and EXO have set new standards of modern masculinity with flawless skin and polished looks, inspiring Thai men to adopt similar grooming routines. Products like BB creams, light foundations, and skincare routines that emphasise achieving the “glass skin” look are particularly popular among Thai men influenced by these trends.

Similarly, J-pop idols and actors are admired for their meticulous grooming, contributing to more sophisticated habits among Thai men. These pop culture icons have made grooming an integral part of self-expression for many Thai men, blending global beauty trends with local cultural norms.

Local Celebrity Endorsements

Local Thai celebrities also play a crucial role in shaping male grooming trends. Actors and singers like Mario Maurer and Nadech Kugimiya have become powerful advocates for grooming products, using their influence to promote a more modern and diverse view of masculinity. These campaigns have broken down traditional gender barriers, encouraging Thai men to invest in their appearance.

For example, Mario Maurer’s endorsements for various skincare brands have resonated with Thai men, who see him as a relatable figure. Similarly, Nadech Kugimiya’s campaigns for premium skincare products have helped elevate the market, making higher-quality grooming solutions more aspirational and accessible to a wider audience.

The Role of Male Beauty Influencers in Thailand’s Grooming Boom

Male beauty influencers are increasingly driving the male grooming market in Thailand, using platforms like Instagram, TikTok, and YouTube to reach a broad and engaged audience. These creators are not only normalising grooming and makeup for men but are also helping to reshape cultural norms around masculinity in the country. Their content resonates with younger generations, who are more open to experimenting with beauty products and grooming routines.

Key Examples:

  • Kacha Nontanun: A popular Thai singer and actor, Kacha frequently shares grooming tips with his fans on social media, discussing everything from skincare routines to makeup looks. His influence has made grooming more accessible to Thai men, encouraging them to invest in products that enhance their appearance.
  • Tae Darvid: Known for his flawless skin and polished appearance, actor and beauty influencer Tae Darvid regularly collaborates with beauty brands to promote skincare and grooming products tailored to men. His presence on Instagram has made him a key figure in Thailand’s male grooming market.
  • Poom Pattaranuwat: Renowned for his stylish looks and detailed skincare routines, Poom is another influential figure in Thailand’s beauty scene. His content often focuses on skincare solutions to address concerns like acne and oily skin, resonating with his male followers.

These influencers have become central figures in the growing acceptance of male grooming in Thailand. They’ve introduced new grooming products tailored to Thai men’s needs through their collaborations with local and international beauty brands. By promoting beauty as part of self-expression and self-care, they’ve contributed significantly to the cultural shift that views grooming as an essential aspect of modern masculinity.

As the popularity of male beauty influencers continues to rise, brands are increasingly partnering with these creators to reach younger audiences. This trend is expected to grow, further expanding the male grooming market in Thailand and offering new opportunities for brands to innovate and engage with this dynamic consumer segment.

Opportunities for Global Beauty Brands

Market Entry Strategies

Global brands looking to enter the Thai male grooming market should focus on localisation. Here are some strategies:

  • Leverage Local Influencers: Collaborating with Thai celebrities and influencers is essential for building credibility. Influencers can help global brands localise their message, making products more relatable to Thai consumers.
  • Tailor Marketing Messages: Marketing campaigns should align with local values and aesthetics. Avoid overly Westernised approaches and resonate with the Thai audience through culturally relevant messaging.
  • Adapt Product Formulations: Consider Thailand’s humid climate. Lighter, non-greasy formulations are preferred, and products should be tailored to address common skin concerns in the region.
  • Minimalist Packaging: Reflecting the sleek and modern aesthetics seen in K-beauty trends can appeal to Thai consumers who favour simple yet sophisticated designs.

Case Study: G&M Cosmetics’ Entry into Thailand

G&M Cosmetics, an Australian brand, successfully entered Thailand’s beauty market by leveraging online channels such as Lazada and Shopee to reach digitally savvy Thai consumers. 

Recognising the high demand for natural and clean beauty products, G&M introduced its P’URE Papayacare range, which resonated strongly with local consumers. After achieving success online, G&M expanded into brick-and-mortar retail through a partnership with Tops Club, a retail chain owned by Central Retail.

Their vegan, natural skincare focus aligned perfectly with Thai consumers’ preference for safe, gentle products, helping the brand establish a strong market presence. G&M also utilised local events and influencer partnerships to boost visibility and engagement. This multi-channel approach demonstrates the importance of understanding local preferences and using digital and physical retail strategies to build a brand in Thailand.

Product Innovation

The Thai male grooming market offers substantial opportunities for innovation:

  • Skincare Focus: Products that address acne, oily skin, and sun protection are in high demand. Global brands can innovate by offering:
    • Oil-control moisturizers
    • Lightweight sunscreens
    • Anti-ageing serums for men
  • Cosmetics for Men: BB creams, concealers, and tinted moisturizers providing natural coverage are gaining popularity. Global brands can cater to this growing demand for subtle cosmetics.
  • Advanced Grooming Tools: High-quality grooming tools, such as precision razors and electric shavers, appeal to tech-savvy Thai men who prioritise efficiency in their grooming routines.

Case Study: Better Way (Thailand) Co., Ltd.

Image Source Mistine – Instagram Feed

Background 

Better Way is the parent company of Mistine, one of Thailand’s largest beauty and personal care brands. Mistine is a household name in Thailand, known for its wide range of affordable products, including cosmetics and personal care items. Recently, Mistine has expanded its offerings to include male grooming products to capitalise on the growing trend.

Strategy

Mistine’s strategy involved launching a dedicated line of male grooming products catering to specific skin concerns such as acne and oily skin. The brand focused on using locally sourced ingredients appealing to Thai consumers. Mistine also heavily invested in marketing campaigns featuring popular Thai celebrities and influencers to promote its male grooming products, reinforcing how grooming is essential for modern men.

Results

Mistine’s male grooming products gained traction quickly, thanks to the brand’s strong reputation and effective marketing campaigns. The brand’s use of local influencers helped make male grooming more mainstream, resulting in increased market share in the competitive grooming sector.

Distribution and E-commerce

E-commerce plays a crucial role in reaching Thai male grooming consumers. To succeed, global brands should:

  • Focus on E-commerce Platforms: Establish a strong online presence on popular platforms like Lazada, Shopee, and JD Central, which dominate the Thai online shopping space.
  • Localised E-commerce Strategies: Engage Thai consumers through localised strategies such as influencer partnerships for product launches, live-streaming events, and easy payment options.
  • Hybrid Distribution Approach: While e-commerce is essential, physical stores still play a role in product discovery. Pop-up stores or collaborations with local retailers can provide opportunities for consumers to experience products in person.

Thanks to the trailblazing efforts of brands like Fenty Beauty, which has redefined inclusivity in cosmetics with its gender-neutral approach, and dedicated men’s grooming lines from heavyweights like Tom Ford and Hims, the boundaries of the male grooming industry are continuously expanding and reshaping perceptions of masculinity.

Thailand’s male grooming market is poised for continued growth, driven by cultural shifts, rising awareness of self-care, and the influence of regional pop culture. Global brands that adapt to local preferences and embrace innovative strategies will be well-positioned to capitalise on this dynamic market.

To stay ahead of emerging trends in the global beauty industry, download our Global Consumer Trends Report in the Beauty Industry here. This report delves deeper into the trends shaping the future of beauty and cosmetics worldwide.

Thailand, often called the “Detroit of Asia,” boasts a significant presence of automakers and is actively enticing car manufacturers with incentives for producing electric vehicles and for consumers.

A recent study found that 72% of Thai consumers generally have favourable perceptions of Chinese cars, particularly for their affordability, technological features, and sleek and modern designs, appealing to price-conscious Thai consumers looking for budget-friendly options without compromising functionality, smart features and style. This study by Vero and WeBridge highlights the growing positive sentiment toward Chinese vehicles in Thailand.

The impact of Chinese car manufacturers on the Thai automotive industry is becoming increasingly significant. Chinese EVs have successfully leveraged key factors such as affordability, advanced technology, and appealing design to capture a substantial portion of the Thai market. The positive consumer sentiment presents a unique opportunity for Chinese electric vehicle brands to elevate their stature in Thailand, positioning themselves as major players in the country’s automotive future.

A prime example of this trend was evident at the 40th Thailand International Motor Expo. Chinese EVs emerged as front-runner sales among the 30 exhibited car brands. BYD, for instance, secured the second spot with 2,627 orders, just behind Toyota’s 3,031 orders. Notably, six of the top ten best-selling brands at the expo were Chinese EV manufacturers. This unprecedented shift highlights the rising influence of Chinese EVs, reshaping Thailand’s automotive industry and expanding the new energy vehicle market. It’s an unexpected turn for Thailand’s automotive sector, dominated by Japanese fuel-powered cars..

Image credit: BYD Showcasing Five Models at the 40th Thailand International Motor Expo 2023

Data from Auto Life, a leading Thai automotive media outlet, shows that the sales volume of battery electric vehicles (BEVs) in Thailand surged by 497% to reach 58,074 units in the first ten months of 2023, with Chinese brands commanding over 80% of the new market. 

Overview of the Thai automobile market: What do Thai Consumers Want?

Top 5 Brands with the Highest EV Registrations in 2023

Electric Vehicle Market Analysis in Thailand

The Rise of Chinese Auto Brands in the Thai Market

Chinese car brands have strategically entered the Thai market, leveraging their strengths to build a strong presence.

Thailand stands out among emerging EV markets because of the government’s ambition to transform the nation into a hub for electric vehicles in the region.

Market Entry

Chinese automotive manufacturers have methodically approached the Thai market, focusing on robust marketing efforts and establishing local operations to ensure a strong foothold.

Great Wall Motors (GWM) and MG (Morris Garages) have led the charge among Chinese brands entering Thailand.

Great Wall Motors has invested significantly in local manufacturing and sales infrastructure, focusing on extensive marketing campaigns to build brand recognition and consumer trust.  MG has positioned itself as a prominent player in the market. They have introduced models that cater to the growing demand for SUVs and electric vehicles, which are gaining popularity in Thailand.

China’s EV makers have doubled their market share in Thailand.

Brand Perception

The perception of Chinese car brands in Thailand has evolved significantly, driven by several key factors.

  • Competitive Pricing:

Chinese cars are often priced 10-20% lower than equivalent models from Japanese and Western manufacturers. This price advantage has been crucial in attracting price-sensitive Thai consumers who seek value for money without compromising on quality and features.

  • Advanced Technology:

Chinese car manufacturers have incorporated cutting-edge technology into their vehicles, appealing to the tech-savvy Thai market. Many Chinese models have standard features such as AI-based safety systems, ADAS, and state-of-the-art infotainment systems.

  • Design and Aesthetics:

The sleek and modern design of Chinese cars has resonated well with Thai consumers. Brands like BYD and GWM have introduced vehicles with stylish exteriors and well-appointed interiors, enhancing their appeal.

  • Consumer Trust and Quality Perception:

Initial scepticism about the quality and durability of Chinese cars has diminished as these brands have demonstrated reliability and performance in the market. Real-life examples and positive user reviews have been crucial in building consumer trust.

  • Local Adaptation:

Chinese brands have adapted their strategies to fit local tastes and preferences, such as offering models with features that cater to Thailand’s tropical climate and specific driving conditions.

The emergence of Chinese auto brands is challenging Japanese and Western brands. 

Competitive Landscape

The Thai automotive market, historically dominated by Japanese and Western brands, is transforming due to the rise of Chinese car manufacturers.

  • Increased Competition:

Established automotive brands are now facing intense competition from Chinese entrants. This new wave of competition has forced traditional players to rethink their strategies and innovate to maintain their market positions.

Traditional brands have had to adjust their prices and offer more competitive financing options to counter the competitive pricing of Chinese cars. This price competition benefits consumers but squeezes margins for established manufacturers.

  • Portfolio Expansion:

Traditional players like Toyota, Honda, and Mitsubishi are expanding their portfolios to include more affordable and technologically equipped models. This shift directly responds to the advanced features and attractive pricing Chinese brands offer.

For instance, Japanese brands have started introducing models with more advanced infotainment systems, safety features, and hybrid options to appeal to tech-savvy Thai consumers who are increasingly drawn to the high-tech offerings of Chinese cars.

  • Market Innovation:

The presence of Chinese brands has spurred a wave of innovation across the industry. Established brands are investing more in research and development to keep up with the technological advancements and modern designs introduced by their Chinese counterparts.

This innovation drive includes developing new models incorporating electric and hybrid technologies and enhancing autonomous driving features and connectivity options.

Japanese brands in Thailand’s Auto Market 

China’s electric vehicle manufacturers aim to surpass Japanese brands in Thailand. 

In the near future, we see Thailand’s streets dominated not by the familiar logos of Toyota or Nissan but by the innovative electric vehicles from China. Chinese EV manufacturers are on an ambitious quest to outpace their Japanese counterparts in the Thai market. It’s not just about bringing more affordable options to the table. In many emerging markets, Chinese carmakers are setting the pace, becoming the go-to choice for eco-friendly transportation. Traditional automotive giants like Toyota Motor Corp. and Nissan Motor Co. do not have electric line-ups with the array offered by Chinese firms. BYD, one of China’s leading EV makers, showcases the revolution with its incredibly priced EV hatchback that begins at a mere $10,000. This move democratises access to cleaner vehicles and signals a significant shift in the automotive power balance in markets like Thailand.

Tesla’s Presence in Thailand

Tesla has made significant strides in Thailand, launching its Model 3 and Model Y in 2022. However, the company faces stiff competition from Chinese automakers, who offer a wide range of affordable and technologically advanced EVs. Tesla’s focus has been on bringing its premium models to the Thai market, but it struggles to compete on price with Chinese rivals who have tailored their offerings to meet local demands and price sensitivity​​.

While Tesla has been successful in entering the Thai market, it has yet to establish local manufacturing facilities. In contrast, Chinese automakers like BYD and Great Wall Motors (GWM) have committed to local production. BYD plans to start EV production at its new plant in Thailand by the third quarter of 2024, with an annual capacity of around 150,000 units. GWM has been operating production lines in Thailand since 2021 and has formed strategic partnerships with local entities to strengthen its market position​.

The Thai government’s favourable policies, such as the EV 3.0 and EV 3.5 measures, are designed to promote the use and production of eco-friendly vehicles, providing substantial incentives for both manufacturers and consumers. This support has primarily benefited Chinese automakers, who have been quick to capitalise on these incentives and establish a strong market presence​.

Market Share and Sales Growth

  • Market Share Growth:

Chinese brands now account for approximately 10% of the Thai automotive market, a significant increase from just 2% five years ago. This rapid growth highlights Chinese cars’ successful penetration and acceptance among Thai consumers.

  • Sales Surge:

Sales of Chinese vehicles, particularly electric vehicles (EVs), have seen a dramatic surge. For example, MG’s ZS EV has become one of the top-selling electric cars in Thailand, showcasing the growing demand for affordable and technologically advanced EVs.

The success of models like the MG ZS EV highlights the shift in consumer preferences toward more sustainable and cost-effective transportation options. Government incentives for EVs and the increasing availability of charging infrastructure further support this trend.

Chinese Automotive Brands are at the Forefront of Technological Advancements and Innovations

Chinese automotive brands have distinguished themselves by integrating advanced technologies into their vehicles, enhancing safety and user experience.

  • Advanced Driver-Assistance Systems:

Vehicles like the GWM Haval H6 feature cutting-edge technology, including autonomous driving capabilities and advanced driver-assistance systems. These systems provide functions such as lane-keeping assistance, adaptive cruise control, and automated parking, which enhance driving safety and convenience.

  • Smart Features:

Integrating smart features, such as voice control and connected car services, is becoming standard in Chinese models. For example, many Chinese cars now have AI-powered voice assistants that allow drivers to control navigation, entertainment, and climate settings through voice commands.

  • Infotainment Systems:

Chinese brands are leading in the development of sophisticated infotainment systems. These systems often include large touchscreen displays, seamless smartphone integration, and real-time updates on traffic and navigation.

  • Battery Technology and Range:

Chinese manufacturers are advancing battery technology in the EV segment to offer longer ranges and faster charging times. The BYD Tang EV, for instance, boasts a range of over 500 kilometres on a single charge, coupled with rapid charging capabilities that significantly reduce downtime.

The Impact of tech advancements on Consumer Expectations cannot be ignored. 

The technological advancements introduced by Chinese car manufacturers enhance the driving experience and reshape consumer expectations in the Thai market.

  • Raising the Bar:

These advancements raise the bar for consumer expectations, pushing other manufacturers to incorporate similar features. Thai consumers now expect advanced safety systems, smart connectivity, and modern infotainment options as standard offerings in new vehicles.

  • Demand for Continuous Innovation:

There is a growing anticipation for continuous updates and improvements, driven by the rapid innovation cycles of Chinese brands. This has led to a dynamic market where consumers look forward to frequent technological upgrades and new feature releases.

  • Competitive Pressure:

The technological prowess of Chinese vehicles is putting pressure on established brands to innovate and match the high standards set by Chinese manufacturers. This competitive pressure fosters a culture of innovation across the entire automotive industry in Thailand.

  • Enhanced Driving Experience:

Combining advanced technology and user-friendly features in Chinese cars enhances the overall driving experience. Consumers appreciate the added convenience, safety, and entertainment options, contributing to a more enjoyable and secure journey.

Thailand’s four favourite EV models are Chinese.

How Chinese brands are making significant inroads in the electric vehicle segment.

EV Market Trends

The Thai government’s ambitious goals and supportive policies are creating a fertile ground for the growth of electric vehicles (EVs).

  • Government Targets and Incentives:

Thailand aims to have EVs make up 30% of total vehicle production by 2030. This goal is supported by various government incentives, including tax breaks, EV purchase subsidies, and charging infrastructure investments.

These policies are designed to reduce the country’s reliance on fossil fuels, lower carbon emissions, and position Thailand as a regional hub for EV production and innovation.

  • Infrastructure Development:

Significant investments are being made in charging infrastructure to support the growing number of EVs on the road. Expanding charging stations across urban and rural areas is crucial for encouraging EV adoption.

  • Chinese Brands’ Advantage:

Chinese brands like BYD and NIO are poised to benefit from these policies. Their ability to offer competitively priced and technologically advanced EVs aligns well with the Thai government’s objectives, and their expertise in battery technology and EV manufacturing allows them to introduce models catering to Thai consumers’ needs and preferences.

Opportunities and Challenges for Chinese Automakers in Thailand 

Opportunities for Chinese Brands

  • Expansion into Rural Areas:

There is a substantial demand for affordable and reliable vehicles in rural areas of Thailand. Chinese brands can capitalise on this by offering cost-effective models that meet the needs of rural consumers.

Rural expansion can be facilitated through targeted marketing campaigns and establishing a robust network of dealerships and service centres in these regions.

  • Collaboration with Local Businesses:

Partnering with local businesses can help Chinese brands enhance their distribution channels and after-sales service networks. Collaborations with Thai companies can also help navigate the local market dynamics and consumer preferences.

Local partnerships can include joint ventures with Thai automotive companies, collaborations with local suppliers for parts and services, and strategic alliances with logistics providers to improve distribution efficiency.

Challenges and Barriers

  • Regulatory Hurdles:

Navigating the regulatory landscape in Thailand can be complex. Chinese brands must ensure compliance with local automotive standards, which may differ significantly from those in their home market.

Regulatory hurdles can include emission standards, safety regulations, and requirements for local content in manufacturing. Adhering to these regulations is crucial for market entry and long-term success.

  • Building Long-Term Trust and Loyalty:

Although Chinese EV brands are gaining traction, building long-term trust and loyalty among Thai consumers remains challenging. Historically, Thai consumers have favoured Japanese brands known for their reliability and quality.

Chinese manufacturers must consistently deliver high-quality products and reliable after-sales services to overcome this. Building a strong brand reputation through positive consumer experiences and effective marketing campaigns is essential.

Investing in local customer service and support infrastructure and engaging in community and sustainability initiatives can also help build trust and brand loyalty.

How brands can leverage favourable sentiments to elevate Chinese EV brands’ stature in Thailand

Chinese EV brands are uniquely positioned to capitalise on the growing positive perceptions among Thai consumers and can employ several strategies to enhance their reputation and market position in Thailand.

  • Emphasise Affordability and Value:
    • Highlighting the cost-effectiveness of Chinese EVs can attract price-sensitive consumers. Marketing campaigns should focus on the value proposition, emphasising the lower upfront costs, fuel savings, and reduced maintenance expenses.
    • Offering flexible financing options and attractive leasing plans can further enhance the appeal of Chinese EVs to a broader audience.
  • Showcase Advanced Technology:
    • Promoting the technological advancements in Chinese EVs can capture the attention of tech-savvy consumers. Features such as long battery life, fast charging capabilities, AI-driven safety systems, and smart connectivity should be prominently featured in marketing materials.
    • Demonstrations and test drives that allow consumers to experience these technologies firsthand can effectively build interest and trust.
  • Focus on Environmental Benefits:
    • With growing environmental awareness, highlighting the eco-friendly aspects of EVs can resonate with Thai consumers. Marketing campaigns should emphasise the environmental benefits, such as zero emissions, reduced carbon footprint, and contribution to cleaner air.
    • Partnering with environmental organisations and participating in green initiatives can strengthen the brand’s image as a leader in sustainability.
  • Leverage Local Success Stories:
    • Showcasing real-life success stories of Thai consumers who have switched to Chinese EVs can build credibility and trust. Testimonials and case studies can highlight the positive experiences of current users, focusing on reliability, cost savings, and satisfaction with the vehicle’s performance.
    • Influencer partnerships with well-known Thai automotive reviewers and eco-conscious celebrities can amplify these success stories and reach a wider audience.
  • Enhance After-Sales Service and Support:
    • Providing exceptional after-sales service is crucial for building long-term trust and loyalty. Chinese EV brands should invest in comprehensive service networks to ensure easy maintenance, repairs, and spare parts access.
    • Offering extended warranties, roadside assistance, and customer support through multiple channels (e.g., phone, online chat, and social media) can enhance the overall ownership experience.
  • Community Engagement and Education:
    • Engaging with local communities through educational campaigns about the benefits of EVs can raise awareness and generate interest. Hosting workshops, seminars, and school programs about electric vehicles and sustainable transportation can position Chinese brands as thought leaders in the EV space.
    • Participating in local events, sponsoring eco-friendly initiatives, and collaborating with Thai universities and research institutions can further integrate Chinese brands into the community and build positive associations.

Case Study: How MG built a loyal customer base in Thailand

Image Credit: MG Cars

Background

MG Motor Cars, previously engineered by SAIC in the UK, is now headquartered in China, where most of the design, development, and R&D takes place. MG has become a leading player in the Thai electric vehicle (EV) market. MG focused on delivering affordability, advanced technology, and robust after-sales support, leveraging favourable consumer sentiments. This strategy enabled MG to build a loyal customer base and capture significant market share in Thailand’s growing EV segment.

Approach/Strategy

By effectively leveraging favourable consumer sentiments and focusing on key strategic areas, MG has captured a significant portion of the Thai EV market and set a benchmark for other Chinese EV brands aiming to expand their presence in Thailand.

Affordability:

  • MG’s ZS EV is competitively priced, making it an attractive option for cost-conscious Thai consumers. By offering a budget-friendly yet feature-rich vehicle, MG addressed the primary concern of affordability, which is a critical factor for Thai buyers. 

Advanced Technology:

The ZS EV is equipped with cutting-edge technology that appeals to tech-savvy consumers. Key features include:

  • A driving range of over 300 km on a single charge, addressing range anxiety and providing practicality for daily use.
  • Smart connectivity options allow drivers to integrate their smartphones seamlessly with the vehicle’s infotainment system.
  • AI-based safety systems, such as ADAS, enhance safety and driving experience.

After-Sales Support:

MG has invested heavily in building a robust after-sales service network to ensure customer satisfaction and loyalty. This network includes:

  • Comprehensive service centres across Thailand provide easy access to maintenance and repairs.
  • Availability of spare parts to minimise downtime for vehicle repairs.
  • Extended warranties and roadside assistance programs to enhance customer confidence in the brand.

Outcomes

MG’s strategic approach has yielded significant positive outcomes in the Thai EV market:

  • Market Share:

MG has secured a substantial share of the Thai EV market, becoming one of the country’s top-selling electric vehicle brands. As of 2023, MG’s sales in Thailand had increased by 20% year-on-year, a testament to its successful market penetration and consumer acceptance.

  • Customer Loyalty:

Focusing on affordability, advanced technology, and reliable after-sales support has helped MG build a loyal customer base. Positive word-of-mouth and high customer satisfaction have further strengthened the brand’s reputation.

  • Sales Growth:

The ZS EV has seen robust sales growth, reflecting the successful execution of MG’s strategy. The model’s popularity is evident from its high sales numbers and positive consumer feedback.

  • Brand Perception:

MG is now perceived as a reliable and innovative brand in the Thai automotive market. Its commitment to delivering value and quality has resonated well with Thai consumers, enhancing the overall brand image.

Predictions for the Future of Chinese Car Brands in Thailand

The future looks promising for Chinese car brands in Thailand, with several key trends and predictions shaping their trajectory:

  • Continued Market Penetration:

Chinese car brands are expected to continue their rapid market penetration, driven by their ability to offer affordable, technologically advanced, and well-designed vehicles. The positive consumer sentiment toward these brands will further facilitate their growth.

  • Expansion of EV Offerings:

As Thailand aims to increase the production and adoption of electric vehicles, Chinese brands will likely expand their EV offerings. With their strong expertise in battery technology and competitive pricing, Chinese manufacturers are well-positioned to lead the EV market in Thailand.

  • Enhanced Local Production:

Chinese car manufacturers are expected to increase local production to meet growing demand and benefit from government incentives. This move will reduce costs and ensure a more responsive supply chain tailored to local market needs.

  • Focus on Sustainability:

With increasing environmental awareness, Chinese brands will likely emphasise sustainability in their marketing and product development. This focus will align with global trends and local initiatives promoting green transportation solutions.

Potential Long-Term Impacts on the Thai Automotive Market and Industry Dynamics

The influence of Chinese car brands will have several long-term impacts on the Thai automotive market and industry dynamics:

  • Increased Competition and Innovation:

The entry and growth of Chinese car brands will heighten competition in the Thai automotive market. This competition will drive all players to innovate, leading to more advanced and feature-rich vehicles at competitive prices.

  • Shift in Market Leadership:

As Chinese brands continue to gain market share, there could be a shift in market leadership. Traditional brands may need to adapt strategies to maintain their positions, creating a more dynamic and competitive market landscape.

  • Development of Local Supply Chains:

The expansion of Chinese car brands and their increased local production will stimulate the development of local supply chains. This growth will create new business opportunities and contribute to Thailand’s overall industrial development.

  • Enhanced Consumer Expectations:

The technological advancements and affordability offered by Chinese cars will raise consumer expectations. All manufacturers must meet these higher standards, ultimately benefiting consumers with better products and services.

  • Growth of the EV Market:

Chinese brands’ focus on electric vehicles will accelerate the growth of the EV market in Thailand. This growth will support Thailand’s environmental goals and lead to a more sustainable transportation sector.

Chinese car brands are set to play a pivotal role in shaping the future of Thailand’s automotive industry. Their ability to offer innovative, affordable, and technologically advanced vehicles will continue to drive their success, leading to significant long-term impacts on market dynamics and industry practices. As these brands continue to grow and evolve, they will enhance their stature in Thailand and contribute to the overall advancement and sustainability of the automotive sector.

Thailand, often celebrated as the “Land of Smiles,” is a nation where warmth and friendliness are as much a part of the culture as its vibrant street markets and stunning temples. This nickname, popularised by a tourism campaign in the 1980s, highlights the country’s welcoming spirit and subtly emphasises a profound understanding of service and hospitality. Yet, to consider Thailand solely through the lens of its tourism slogan is to overlook the complexity of the cultural, economic, and social elements that shape the preferences and behaviours of Thai consumers.

Understanding the Thai consumer is about acknowledging external friendliness and appreciating the underlying cultural values, economic conditions, and social dynamics that influence purchasing decisions.

From the influence of Buddhism, which instils a sense of zen, to the strong ties of family and community that guide daily life, these cultural underpinnings play a significant role in shaping consumer behaviour in Thailand. Marked by a growing middle class with increasing purchasing power, Thailand presents unique opportunities and challenges for domestic and international brands.

Also read: “How Thailand is Strategically Positioned for International Expansion, here.

Cultural Background of Thailand

Thai Culture, Traditions, and Values

Thai culture is rich in traditions and values that reflect the country’s long history and ethnic diversity. Respect, humility, and kindness are deeply ingrained in Thai society, influencing social interactions and behaviours. The traditional Thai greeting, the “wai,” where a person bows with palms pressed together, symbolises respect and is a key example of the polite manners expected in Thai culture. This emphasis on respect extends to a deep reverence for the monarchy, which plays a central role in Thai identity and unity.

Thai traditions are also closely connected to the agricultural calendar, with festivals such as Songkran (the Thai New Year) and Loy Krathong (the light festival) reflecting the country’s agrarian roots. These celebrations are significant for their cultural value and influence consumer behaviour, as they are times of increased spending on food, gifts, and entertainment.

Influence of Buddhism and Its Impact on Consumer Behavior

Buddhism is the predominant religion in Thailand, shaping the country’s moral framework and daily life. 

Buddhist principles of karma (the belief that good deeds lead to a better life) and moderation influence Thai people’s approach to consumption.

There’s a tendency toward mindful spending, with many Thais valuing experiences and personal growth over material wealth. This doesn’t mean they avoid purchasing goods; rather, they prefer products that offer value in terms of quality and sustainability, reflecting a broader ethical consumption trend.

Buddhist holidays and rituals also impact consumer patterns, with certain periods dedicated to fasting or abstaining from alcohol, which can affect sales in relevant industries. Brands often participate in activities promoting goodwill, like donating to temples or charities, which can enhance their reputation and appeal to ethically-minded consumers.

Role of Family and Social Structures in Shaping Purchasing Decisions

Family is the cornerstone of Thai social life, often extending beyond the nuclear family to include a wide network of relatives. Decision-making is collective, with a high value placed on harmony and the group’s well-being over individual desires. 

This collective approach influences purchasing decisions, with products and services that cater to family and social activities often seeing higher demand.

Social structures in Thailand also emphasise seniority and hierarchy, which can influence consumer behaviour.

Products or brands perceived as status symbols or confer prestige can be particularly appealing, as they reflect well on an individual’s social standing. Additionally, word-of-mouth and recommendations from respected community members can significantly impact consumer choices, making influencer marketing and community engagement crucial business strategies.

Consumer Behavior Trends in Thailand

General Consumer Behavior Trends in Thailand

The consumer market in Thailand is transforming, with increasing confidence and a growing preference for digital platforms and sustainability. According to a survey by The University of the Thai Chamber of Commerce, Thai consumer confidence reached its highest level in 48 months in February due to government stimulus measures and a rebound in tourism that revitalised economic activities. 

Consumer confidence slightly dropped from 63.8 to 63 points in March due to the rise in the cost of living and the economy. So, brands must understand the changing consumer behaviours to adapt their marketing strategies to attract budget and value-conscious consumers.

Thai consumers are also increasingly drawn to digital consumption, with a notable shift in interest toward sustainable living and convenience. Searches for “restaurants near me” and “sustainability” have seen significant upticks on Google, highlighting a consumer base that values environmental considerations and ease of access​​.

Attitudes Toward Local Versus International Brands

Thai consumers show a nuanced approach to brand preference, balancing local authenticity and international quality. There is also a preference for direct interactions with brands via their websites over social media channels. 

Around 70% of Thai consumers reported that more than half of their journey stages, including inspiration, search, and purchase, occurred online. 

Source: A survey by The Nation News

This shift is attributed to a desire for clear incentives, accurate product descriptions, and the appeal of free delivery options. Interestingly, Key Opinion Leaders (KOLs) have emerged as significant influencers in purchase decisions, more so than family or traditional advertising channels.​ 

Trends in Digital Consumption, Including Mobile Usage and Online Shopping Habits

Thailand is the second-largest digital economy in Southeast Asia, just after Indonesia, according to Statista. The e-commerce market in Thailand comprises around 43.5 million consumers, with a gross merchandise value of $19 billion. The market is mainly dominated by younger Thais, with those aged between 17-36 accounting for 62 percent of the market. Thais aged between 37-50 account for 33 percent, while those aged between 51-71 make up 5 percent of the market.

Shopee, Lazada, Central, Hompro, Jib, and Kaidee are popular e-commerce sites in Thailand with advanced logistics and delivery infrastructure primarily used by sellers.

Almost half of Thailand’s online shoppers have made cross-border e-commerce purchases.

Cross-border e-commerce accounts for 30% of the country’s e-commerce market.

A marked increase in search interests for financial literacy, including investments and cryptocurrencies, indicates a more financially savvy population​​. The online shopping sector reflects a diverse and discerning consumer base. While traditional e-commerce platforms like Shopee and Lazada continue to attract users, there’s a noted increase in purchases made directly from brand websites, driven by the pursuit of better deals and more detailed product information​.

45% of Thai consumers plan to increase their online shopping in 2024

Source: Neilson

Digital consumption extends beyond shopping to encompass a broader lifestyle shift towards a seamless online-offline integration. Consumers are embracing hybrid experiences that allow for the convenience of online discovery and transactions, along with offline engagements. The rising popularity of “buy now pay later” schemes, virtual try-ons, and booking apps underscores a lifestyle that values flexibility and blending digital convenience with physical experiences​.

At the beginning of 2023, Thailand had approximately 61.21 million internet users, equivalent to 85.3% of the total population. The country also registered 101.2 million mobile connections and 52.25 million social media users.

Source: Digital 2023

Key Sectors and Product Preferences in Thailand

  • Technology: The technological market in Thailand is vibrant, with international brands like Samsung and Sony being prominent players.​ These brands, alongside domestic ones, cater to a digitally savvy Thai population that has rapidly embraced e-commerce and digital solutions, especially in light of the pandemic’s push towards online shopping​.

The market value of e-commerce will reach $32 billion by 2025. 

Source: The E-Commerce Association

Mobile devices are responsible for over 80% of all online sales in Thailand, and 23% of all transactions are made through mobile wallets. It is predicted that by 2025, the prevalence of mobile wallets in Thailand will increase to 63%.

  • Fashion: In the fashion sector, e-commerce has seen a significant boom, with fashion items, including clothes and footwear, accounting for 60% of the total market, according to Trade Gov​. Both international and local fashion brands have capitalised on this trend, focusing on online sales channels to reach their customers.
  • Food and Beverage: The food and beverage industry has witnessed a surge in interest in plant-based alternatives, aligning with global trends towards sustainability and health. 

According to a Statista survey conducted in April 2023, Thais aged between 25-34 years old were found to be the leading age group ordering food delivery at least three to six times per week in Thailand. 

GrabFood, LINE MAN, Food Panda, and Shopee Food are some of the key players in Thailand’s food delivery market, with Grab holding the highest market share. 

The value of the food delivery market in Thailand has reached around 400 million U.S. dollars.

According to Statista, the Thai beverage industry is mainly focused on domestic consumption, with almost 80% of its production being consumed in Thailand. Despite the inflated cost of living, the sluggish global economy, and ongoing conflicts, the demand for beverages has gradually recovered. 

In 2022, the beverage industry grew by 2.8%, ranking second among consumer goods with the highest growth rates. 

Source: Statista 

In the upcoming years, the overall trading of alcoholic and non-alcoholic beverages may increase slightly as the local market continues to thrive, despite the challenges faced in exports.

  • Beauty Products: The beauty sector is experiencing growth through e-commerce, supported by international giants like Amazon and Tmall and direct-to-consumer brands. 

It is projected that the revenue in the Beauty & Personal Care market in Thailand will reach US$6.67bn by 2024.

Source: The Global Wellness Institute

Consumers demand an omnichannel experience, and brands are recognising the importance of in-store experiences alongside online shopping​.

Preferences for Sustainable and Eco-Friendly Products

Sustainability plays a crucial role in shaping consumer preferences in Thailand, with 44% of Thai adults strongly prioritising products or services with strong environmental credentials. For more detailed insights, read our comprehensive report, “The Green Brand,” which offers an in-depth analysis of sustainability practices across ten countries, Thailand included.

Impact of Health Consciousness on Consumer Choices

Health consciousness significantly impacts consumer choices, with a continued focus on wellness influencing food and beverage preferences. 

A study by Thailand’s Commerce Ministry has found that the country’s health economy has a great potential for growth as people around the world are becoming more aware of the importance of health and self-care. 

A strong inclination toward digital consumption, sustainability, and health-conscious choices characterises Thailand’s consumer market. These trends are shaping the strategies of both international and domestic brands across key sectors, emphasising products and services that align with these evolving consumer preferences.

Marketing Strategies Tailored to the Thai Market

  • Cultural Sensitivity: Understand and respect Thai customs and values. Incorporating elements of Thai culture into marketing materials shows respect and can enhance brand perception.
  • Social Media Utilisation: Leverage platforms like Facebook, Instagram, and LINE, which are popular in Thailand. Tailoring social media campaigns that engage with Thai users can significantly increase brand visibility.
  • Local Influencers: Collaborate with Thai influencers who resonate with your target audience. Their endorsement can build trust and credibility among potential customers.
  • Localised Content: Ensure all marketing materials are available in Thai, and adapt your messaging to reflect local interests and linguistic nuances to connect more deeply with Thai consumers.

Case study: AirAsia

AirAsia’s success in Thailand can be attributed to a strategic blend of clear branding, cost-effective operations, and strong management practices. 

Source: AirAsia

Here’s a breakdown of how these strategies played out:

  • Clear and Compelling Branding: “Everyone Can Fly”

AirAsia’s tagline “Everyone can fly” encapsulates the airline’s mission to make air travel affordable for a broader audience. This powerful message directly appeals to cost-conscious consumers, offering them the possibility to travel by air, which was previously considered a luxury for many. By democratising air travel, AirAsia tapped into a new segment of the market, increasing its customer base significantly.

  • Low-Cost Model: Operational Efficiency

The core of AirAsia’s business strategy is its low-cost model, which is pivotal in maintaining its competitive edge. By focusing on minimising operating costs, which account for 32.2% of its strategy, AirAsia is able to offer significantly lower fares compared to traditional carriers. The airline achieves these savings through various means, such as using a single aircraft type to reduce training and maintenance costs, maximising the utilisation of planes with quick turnaround times, and selling tickets primarily online to cut down on commission fees to travel agents.

  • Strong Management and Quality Control

Although it’s the aspect that receives the least emphasis at 27.8%, developing a strong management team and emphasising quality control are critical to AirAsia’s success. Effective management teams ensure that operations run smoothly and efficiently, essential in a low-cost carrier model with tight profit margins. Also, maintaining high-quality customer service and safety standards enhances customer trust and satisfaction, leading to repeat business and a positive reputation in the competitive airline market.

AirAsia’s success in Thailand results from its ability to combine a strong value proposition with efficient operations and effective management. This approach satisfies the immediate needs of price-sensitive customers and builds a sustainable business model that can adapt and thrive in the evolving aviation landscape.

Case Study: McDonald’s Thailand’s Viral TikTok Challenge

green-fintech-trends

Campaign Overview

To connect with a vibrant and digitally savvy Thai audience, McDonald’s Thailand embraced a fun and engaging TikTok trend that originated in Indonesia. The campaign cleverly adapted this trend to the Thai cultural context, integrating local flavours and customs, culminating in a tailored product launch that significantly boosted sales and enhanced customer engagement across Thailand.

The campaign was designed to capture the attention of Generation Z in Thailand, a demographic that predominantly interacts with brands through social media. Engaging this segment effectively was crucial for capturing a substantial market share.

Creative Strategy:

When a soft serve ice cream eating hack went viral in Indonesia, McDonald’s Thailand saw an opportunity not just to replicate but to ‘Thai-fy’ the trend. This approach not only embraced the viral nature of the original content but also added a unique local twist that resonated well with Thai consumers.

The original trend involved customers combining multiple orders of soft serve into a large bowl, creating an enjoyable and shareable experience. This concept quickly gained traction on TikTok, gaining widespread popularity and user engagement.

Campaign Roll-out:

Leveraging TikTok’s dynamic platform, McDonald’s Thailand used ads to amplify user-generated content rather than creating traditional advertisements. This strategy utilised organic posts from the community, enhancing the authenticity and relatability of the campaign.

To deepen the campaign’s cultural resonance, McDonald’s introduced a new menu item: a special ice cream cone designed for smashing into a bowl, celebrating the communal and fun nature of Thai eating habits. 

They further incentivised participation by offering bowls in-store with each purchase of the new item, encouraging customers to engage with the trend physically and digitally.

Market Impact:

Previously, McDonald’s Thailand faced challenges in converting social media engagement into tangible sales. This campaign marked a turning point by effectively integrating an online trend with offline purchasing. The introduction of a culturally tailored product, combined with the strategic use of native TikTok ads, led to a staggering 130% increase in soft serve sales and an 83% rise in in-store foot traffic month-over-month. 

The new ice cream cones quickly sold out across the country, demonstrating the campaign’s immense popularity and effectiveness.

The success of this initiative showed how McDonald’s could seamlessly integrate digital trends with physical products, leading to substantial business growth and stronger connections with the local community.

Final Thoughts

The Thai consumer is characterised by a complex interplay of cultural authenticity, sustainability, digital innovation, and global influences. Brands looking to capitalise on this market must navigate these trends by offering clear value, engaging directly with consumers, and adapting to the growing demand for sustainability and digital convenience. 

The rise of KOLs and a preference for direct brand interactions over social media suggest that personal recommendations and trust drive consumer behaviour in Thailand. As digital platforms continue to shape consumer preferences, brands offering an integrated online-offline experience and a commitment to sustainability will resonate with Thai consumers.

As a global market research agency with a strong foothold in Western and Asian markets, including Thailand, we are ideally positioned to help brands understand and engage with these dynamic consumer trends. Connect with us to leverage your brand’s potential in Thailand and beyond, ensuring your strategies are informed, relevant, and competitive.

Thailand, a key player in the global automotive industry and the 10th largest auto manufacturing economy, is making significant strides in its electric vehicle (EV) sector. 

Thailand’s EV market is expected to experience an annual growth rate (CAGR 2024-2028) of 5.06%, resulting in a projected market volume of US$1,344.0m by 2028.

Based on a Reuters report, Chinese automakers dominated Southeast Asia’s fast-growing electric vehicle market, selling three out of every four EVs in the first quarter of 2023. Thailand, recognised as the primary automotive hub in the region, has been driving this growth, contributing to nearly 79% of the total EV sales in Southeast Asia during the same period, making it a regional leader in EV adoption. 

In terms of international comparisons, China is projected to generate the most revenue in the Electric Vehicles market, amounting to US$319 billion in 2024. However, Thailand is rapidly emerging as a significant player in the electric vehicle market, with government incentives and a growing charging infrastructure driving significant adoption.

What’s driving this growth?

Governmental support has catalysed significant growth in Thailand’s EV industry. The country has seen a dramatic increase in EV adoption over the past three years, partly thanks to these subsidies. The growing consciousness among Thai consumers toward eco-friendly transportation options has also significantly propelled the expansion of the market.

Most recently, in November 2023, the National Electric Vehicle Policy Committee approved a new subsidy package, signalling the government’s commitment to sustaining the burgeoning EV market while balancing budgetary considerations.

The newly announced package, effective from this year through 2027, includes a subsidy of up to 100,000 baht ($2,764) per EV car. Additionally, the scheme encompasses reduced import duty and excise taxes, further bolstering the EV market’s attractiveness.

Looking toward the future, Thailand has set ambitious goals. By 2030, the nation aims to transform 30% of its annual production of 2.5 million vehicles into EVs. This target is part of a broader government plan to position Thailand as the region’s top production base for EVs.

The total number of 100% electric vehicle registrations in Thailand in 2023 was 75,049, accounting for 11.82% of the total 634,948 vehicle registrations nationwide.

Tax incentives and subsidies have already attracted significant investments from Chinese carmakers, including BYD and Great Wall Motor, who have committed to investing $1.44 billion in Southeast Asia’s second-largest economy. 

The Kingdom is also focused on becoming a hub for EV research and development (R&D), offering incentives and tax breaks to carmakers establishing R&D centres. This multifaceted approach highlights Thailand’s vision to promote the EV industry and maintain and accelerate the growth momentum, solidifying its status as a regional leader in the EV market.

With these developments, Thailand is poised to play a pivotal role in shaping the future of sustainable transportation regionally and globally.

Six decades to unprecedented growth in the automotive sector.  

The Thai automotive sector, primarily driven by Japanese firms like Toyota Motor Corp and Honda Motor Co, has used the country as a major export base for decades. The shift toward EVs represents a new chapter in Thailand’s automotive market.

Beginning in the early 1960s, the sector saw its genesis with establishment of Toyota and Nissan plants near Bangkok. By the late seventies, European giants like Mercedes-Benz entered the market, followed by other major players, including Honda, BMW, and Suzuki. Today, Thailand hosts nearly every leading global car maker, forming an expansive network of 21 major vehicle assemblers and 12 motorcycle assemblers, supported by over 2,200 auto parts suppliers.

Thailand is the fastest-growing EV market in Southeast Asia. Toyota will help Thailand develop the local EV industry. Chinese EVs are currently the most popular in Thailand.

Factors Contributing to Thailand’s EV Market Success

There are many factors responsible for the surge of Electric Vehicles in Thailand:

Supportive EV Ecosystem and Government Support:

Amidst global sustainability trends and Thailand’s commitment to achieving carbon neutrality by 2050, the nation’s automotive sector is now pivoting toward electric vehicles (EVs). 

This transition is supported by a robust infrastructure for imports and exports and a skilled automotive labor force. The government has been crucial, offering incentives across the EV value chain, including tax exemptions and subsidies, to make Thailand the region’s EV production hub. Incentives and policies include financial subsidies for EV purchases, investment in EV manufacturing, and ambitious targets for EV adoption.

Growing Investment in EVs: Thailand’s robust automotive ecosystem and government backing have attracted significant investments from global EV automakers. Chinese, Japanese, and European car manufacturers are establishing a substantial presence, with companies like BYD and Great Wall Motor planning significant investments in the country. Mitsubishi Motors and Mercedes have already made significant strides in EV and battery production in Thailand.

Strategic Location and Manufacturing Base: Thailand’s strategic location in Southeast Asia and its well-established automotive manufacturing base provide a solid foundation for the growth of the EV market. This advantage is being leveraged to attract global EV manufacturers and investors.

Consumer Demand and Market Dynamics: An increasing awareness and demand for environmentally friendly transportation solutions among Thai consumers have further fueled the market’s growth. Additionally, the competitive pricing and variety of EV models available, especially from Chinese manufacturers, have made EVs more accessible to a broader demographic.

Comparison with Other Southeast Asian Countries

The rise of the EV market in Thailand also reflects a broader trend in the region, where different countries are at varying stages of EV adoption. While nations like Singapore are rapidly building EV infrastructure, others are gradually increasing their market share. This regional diversity showcases the growing relevance of EVs in Southeast Asia’s economic and environmental future. Automobile brands must pay attention to some important developments in the region. 

  • Singapore boasts the most connected EV ecosystem, with an extensive network of public charging points and ambitious expansion plans.
  • Indonesia and Malaysia are also taking significant steps toward EV adoption, with government incentives and plans to attract major EV manufacturers.
  • Though still in the early stages of EV adoption, Vietnam is showing potential, with local manufacturers like VinFast impacting the international market.

The Role of Chinese EV Brands in Thailand and its Vision for the Future 

Chinese EV brands play a crucial role in Thailand’s EV market. These brands dominate the market, offering a range of affordable and technologically advanced vehicles. The popularity of Chinese EVs in Thailand shows China’s global leadership in EV technology and manufacturing. It also reflects the broader trend of China’s increasing influence in Southeast Asia’s automotive sector.

The influence of Chinese EV brands is significant, with these vehicles dominating the Thai market.

With a clear strategic vision, supportive government policies, and an increasingly EV-friendly consumer base, Thailand is well on its way to achieving its ambitious goals for the EV sector. 

Ambitious targets, innovative policies, and a commitment to sustainable development characterise the country’s strategic vision. Let’s explore the key elements of Thailand’s strategy in the EV market, supported by the latest statistics, policies, and developments.

Ambitious Targets and Government Initiatives

  • EV Production Goals: Thailand aims to transform a significant portion of its automotive production into electric vehicles. The target is to convert half the country’s total car production to EVs by 2030, signalling a significant shift in its automotive industry.
  • Subsidy and Incentive Programs: The Thai government has introduced various incentives to promote EV adoption. These include subsidies for consumers and manufacturers to make EVs more affordable and encourage local production. A new subsidy package was recently approved, although it offers a lower subsidy than the current scheme.
  • Investment in Infrastructure: Recognising the importance of infrastructure in supporting EV growth, the government plans to enhance the EV charging network. This includes scaling up public charging stations across the country.

Collaboration with Global Automakers

  • Partnership with Toyota: A significant development in Thailand’s EV market is the collaboration with Toyota. The Japanese automaker, known for its expertise in hybrid and electric vehicles, is expected to play a crucial role in developing Thailand’s local EV industry. This includes the development of eco-cars and electric pickup trucks, underlining a broadening of the EV range. 

Toyota’s decision to conduct trials of its first electric pickup truck in Thailand aligns with its strategy to boost EV sales and address the growing competition from Chinese manufacturers in the Thai market.

  • Attracting International Investments: Thailand is working with Toyota and attracting other global players in the EV industry. These collaborations are vital for bringing advanced technology and expertise to the local market.

Focusing on Local Capabilities

  • Supporting Local Manufacturers: The Thai government’s strategy also includes nurturing local manufacturers. Thailand aims to develop EV brands that can compete globally by offering incentives and creating a favourable business environment.
  • Research and Development (R&D): Investment in R&D is a key part of Thailand’s vision. This involves developing local expertise in EV technology, battery production, and other related areas.

Addressing Challenges and Sustainability

  • Building a Robust Charging Infrastructure: One of the biggest challenges for EV adoption is the availability of charging stations. Thailand is addressing this by expanding its network of charging points, which is essential for the convenience of EV users.
  • Environmental Considerations: Thailand focuses on EVs’ ecological impact as part of its sustainability commitment. This includes considerations around battery production and recycling, as well as reducing the carbon footprint of the automotive sector.

Economic and Environmental Implications

  • Boosting the Economy: The shift toward EVs is expected to have a positive impact on Thailand’s economy, creating new jobs, attracting foreign investments, and promoting technological advancements.
  • Reducing Carbon Emissions: By embracing EVs, Thailand aims to significantly reduce its carbon emissions, contributing to global efforts against climate change.

Market Dynamics and Growth Factors in Thailand’s EV Market

Thailand’s electric vehicle (EV) market is experiencing remarkable growth, propelled by various factors ranging from technological innovations to shifting consumer preferences and supportive government policies. 

marketing-personas-automotive-buyers

Technological Advancements for Growth

  • Innovation in Battery Technology: Advances in battery technology are central to the growth of the EV market. Improvements in battery efficiency, lifespan, and charging speed are making EVs more practical and appealing to consumers.
  • Integration of Smart Technologies: Incorporating smart technologies like advanced driver-assistance systems (ADAS) and connectivity features enhances the EV driving experience, attracting tech-savvy consumers.
  • Localised Manufacturing and R&D: Thailand is increasingly focusing on local manufacturing of EV components, including batteries and electric motors. This not only reduces costs but also fosters innovation within the country.

Shifting Consumer Preferences and a Move Toward Sustainability

  • Environmental Awareness: Growing environmental awareness drives consumers toward greener transportation options. With their lower carbon footprint, EVs are becoming a preferred choice for environmentally conscious buyers.
  • Economic Considerations: As the cost of owning and operating EVs decreases, they become a more economically viable option for a broader range of consumers. Government subsidies and incentives further enhance their appeal.

Supportive Regulatory Environment: Facilitating Growth

  • Government Policies and Incentives: Thailand’s government has implemented a range of policies to promote the adoption of EVs. These include tax breaks, subsidies for EV purchases, and incentives for local manufacturing of EVs.
  • Infrastructure Development: Policies aimed at developing EV infrastructure, such as expanding charging networks and updating power grids, are critical for supporting the growing number of EVs on the road.

Influence of Regional Market Leaders

  • China’s Impact: China’s dominance in the EV market significantly influences Thailand. Chinese EV manufacturers are major suppliers in the Thai market, offering a range of affordable and technologically advanced vehicles.
  • Learning from Japan and South Korea: Japan and South Korea, known for their battery and vehicle technology advancements, serve as models for Thailand. Collaborations and technology transfers from these countries are helping Thailand enhance its own EV capabilities.

The Role of Major Players in Thailand’s EV Market

Navigating the Influence of Automotive Giants and Emerging Powers

Thailand’s electric vehicle (EV) market is not just focused on technological innovation and policy initiatives; it’s also about the significant roles played by major automotive players. Let’s examine the impact of these key players, particularly Toyota and Chinese EV manufacturers, on the Thai EV market, highlighting how their involvement shapes the market’s landscape.

Toyota: Pioneering Development in Thailand’s EV Sector

  • Strategic Collaboration with the Thai Government: Toyota’s partnership with the Thai government is a cornerstone of Thailand’s EV development strategy. This collaboration focuses on developing local EV manufacturing capabilities and introducing new EV models suited to the Thai market.
  • Investment in Local Manufacturing and R&D: Toyota has made substantial investments in Thailand, one of its key global R&D centres. This includes developing and testing new EV models, such as eco-friendly cars and electric pickup trucks, tailored to the local and regional markets.
  • Promoting EV Adoption Through Market Presence: As a well-established brand in Thailand, Toyota’s foray into the EV market significantly influences consumer preferences. Their commitment to producing EVs in Thailand helps normalise their presence and encourages other manufacturers to follow suit.

The Dominance of Chinese EV Brands

  • Market Penetration and Affordability: Chinese EV manufacturers have made a notable entry into the Thai market, offering a range of affordable and technology-rich vehicles. Their aggressive market strategies and competitive pricing have allowed them to capture a significant market share.
  • Technological Leadership and Innovation: The technical prowess of Chinese EVs, with advanced features and efficient battery systems, appeals to tech-savvy and environmentally conscious Thai consumers. This has set a benchmark for innovation in the region.
  • Investments and Expansion: Chinese EV manufacturers are selling their vehicles in Thailand and investing in local manufacturing and assembly plants. This move has boosted the Thai EV industry, created jobs, and fostered technology transfer.

The Impact of These Players on Thailand’s EV Sector

  • Creating a Competitive and Diverse Market: Major players like Toyota and various Chinese brands have created a diverse and competitive EV market in Thailand. This competition drives innovation, improves quality, and offers more choices to consumers.
  • Influencing Consumer Preferences and Trends: These players significantly influence consumer trends and preferences in the EV market. Their branding, marketing strategies, and product offerings are key in shaping public perception and adoption of EVs.
  • Driving Technological Advancements: The technological contributions of these major players are crucial in advancing the overall EV technology in Thailand. They bring global expertise and innovation to the local market, setting new standards and pushing the boundaries of what’s possible in EV technology.

Challenges in Thailand’s EV Market

Thailand’s burgeoning electric vehicle (EV) market, while promising, is resistant to challenges. These obstacles, however, also present significant opportunities for growth and innovation. 

Here are some challenges facing Thailand’s EV Market:

Developing EV Charging Infrastructure

  • One of the biggest challenges is the inadequate EV charging infrastructure. As the number of EVs on the road increases, the demand for more charging stations becomes critical.
  • A comprehensive charging network is necessary for the growth of the EV market. Range anxiety, or the fear of running out of battery without access to a charging station, remains a significant concern for potential EV buyers.

Balancing Demand and Supply

  • The global supply chain disruptions, especially in the semiconductor industry, impact the production and cost of EVs. This could hinder the availability and affordability of EVs in the Thai market.
  • As consumer interest in EVs rises, ensuring that the supply of EVs meets this demand is crucial. This includes various models catering to different consumer needs and preferences.

Technological Advancements and Adaptation

    • Staying abreast of rapid technological advancements in EVs globally is challenging for Thailand. This includes battery technology, vehicle efficiency, and smart features.
    • Adapting these global innovations to suit local conditions and preferences is necessary for the success of EVs in Thailand.

While there are challenges, we also see many opportunities stemming from the abovementioned challenges. 

Investment in Infrastructure Development

  • Public-Private Partnerships: Developing a robust EV charging infrastructure opens opportunities for public-private partnerships, inviting investments and expertise from various stakeholders.
  • Innovation in Charging Solutions: This need also drives innovation in charging technologies, including fast-charging stations, wireless charging, and battery-swapping models.

Boosting Local Manufacturing and Supply Chain

  • Building a Local EV Ecosystem: Challenges in the supply chain can prompt increased investment in local manufacturing of EVs and their components, reducing reliance on global suppliers.
  • Enhancing Local R&D Capabilities: This scenario presents an opportunity for Thailand to develop its R&D capabilities, focusing on EV technologies and sustainable manufacturing practices.

Advancing Technological Frontiers

  • Becoming a Regional Tech Hub: By embracing and developing new EV technologies, Thailand has the potential to become a hub for EV innovation in Southeast Asia.
  • Collaboration and Knowledge Exchange: Collaborations with global tech leaders can facilitate the transfer of knowledge and technology, fostering a climate of innovation and learning.
Consumers-are-taking-control-of-their-well-being-with-wearable-tech

Future Outlook for Thailand’s EV Market

The electric vehicle (EV) market in Thailand is at a pivotal juncture, poised for significant growth and evolution in the coming years. So, what is the future outlook for Thailand’s EV market, considering the interplay of consumer behaviour, government policies, and technological advancements?

Continued Expansion of the EV Market:

  • Market Projections: Analysts predict a sustained upward trajectory for Thailand’s EV market, with increasing sales and broader adoption across various vehicle segments. Thailand’s electric vehicle market is expected to experience an annual growth rate (CAGR 2024-2028) of 5.06%, resulting in a projected market volume of US$1,344.0m by 2028.
  • Diversification of Offerings: The market is expected to see a wider range of EV models, including more affordable options, high-performance vehicles, and specialised commercial vehicles.

Increasing Market Penetration:

  • Greater Consumer Acceptance: As EVs become more mainstream, consumer hesitations, particularly around range anxiety and charging infrastructure, will likely diminish.
  • Expansion into New Demographics: EVs will increasingly appeal to a broader demographic, moving beyond early adopters to the general populace.

Continued Support and Incentives:

  • Policy Evolution: The Thai government is expected to continue and enhance its support for the EV sector, possibly introducing new incentives and regulations to encourage EV adoption and local manufacturing further.
  • Focus on Sustainability: Policies will likely emphasise sustainability, including responsible battery disposal and recycling measures. By 2025, Thailand aims to have 30% of its vehicles operating as zero-emission vehicles (ZEVs) and 50% by 2030. The ultimate aspiration is to achieve full ZEV adoption by 2035.

Infrastructure Development:

  • Scaling Up Charging Networks: A key focus for the government will be the continued expansion of the EV charging infrastructure to support the growing number of EVs. Thailand is developing its charging station network, with approximately 1,482 public charging stations from 12 developers nationwide as of May 2023.

Advances in EV Technology:

  • Battery Improvements: Continued advancements in battery technology will likely lead to longer ranges, shorter charging times, and lower costs.
  • Integration with Renewable Energy: The integration of EVs with renewable energy sources, like solar power, is anticipated to become more prevalent.

Digitalisation and Smart Mobility:

  • Connected and Autonomous Vehicles: The future of Thailand’s EV market will likely intersect with trends in connected vehicles and, eventually, autonomous driving technologies.
  • Smart City Integration: EVs are expected to play a crucial role in developing smart cities, with seamless integration into urban transportation ecosystems.

Responding to Global Market Shifts:

  • Adaptation to Global Trends: Thailand’s EV market must adapt to global shifts, including supply chain changes and international regulatory developments.
  • Collaboration and Competition: Increased collaboration efforts with global players and competition from emerging EV markets will influence Thailand’s strategic positioning in the EV sector.

Final Thoughts

Thailand’s growth in the EV market shows the shifting focus of the global automotive industry toward Asia, particularly for EV innovation and manufacturing.

As we look at the comprehensive picture of Thailand’s electric vehicle (EV) market, it’s clear that the country is on the cusp of a transformative journey. The steady growth of Thailand’s EV sector shows the power of strategic vision combined with pragmatic action. 

Thailand’s rising EV market inspires emerging markets, aiding global carbon emission reduction efforts and setting new standards in affordable, advanced EV technology. This progress promotes sustainable transportation and attracts global investment in the EV sector.

For an in-depth analysis of trends in the automotive industry, download our trend report, “Speed Bumps on the Road to Change.”

Regional Comparison and Global Impact of Thailand’s EV Market

Thailand’s electric vehicle (EV) market, burgeoning with potential, is not an isolated phenomenon. When contextualised within Southeast Asia’s EV market and the global stage, Thailand’s market dynamics offer insightful trends and impacts. This section explores how Thailand’s EV market compares regionally and the implications of its growth on a global scale.

  • Fastest Growing Market in ASEAN: Thailand stands out as the fastest-growing EV market in Southeast Asia, leading the charge in adoption and infrastructure development.
  • Contrast with Neighboring Countries: While countries like Singapore are advanced in EV infrastructure, others in the region, such as Vietnam and Indonesia, are still in nascent stages, highlighting the varied pace of EV adoption across ASEAN.
  • A Model for Incentive Programs: Thailand’s mix of subsidies, tax breaks, and support for local manufacturing is a model for other ASEAN countries looking to stimulate their own EV markets.
  • Regional Policy Variances: Each country in the region has its unique policy approach to EVs, with Thailand’s strategies being among the most proactive.
  • Advancing Beyond Neighbors: Thailand’s focus on developing a comprehensive EV charging infrastructure sets it apart from other Southeast Asian countries, many of which are still grappling with this challenge.
  • Setting Standards for Affordability and Technology: The trends set by Thailand, especially in making EVs affordable and technologically advanced, can influence global market expectations and standards.
  • Encouraging Global Investments: The success of Thailand’s EV market can attract more global investments in the EV sector, especially in emerging markets.

Download our “Speed Bumps on the Road to Change” report for more insights into global EV trends.

What are the current local trends in beauty and food in Thailand and Vietnam?
In consumer marketing, it is essential to know the latest trend.
Hide (Kadence Thailand) and Kengo (Kadence Vietnam) interviewed four Thai/Vietnamese women who can speak in Japan to reveal the current local trend in beauty and food.
The participants prepared the videos to introduce their daily cosmetics/inside refrigerators too. Let’s catch up by watching the recordings below!
*Only Japanese available (No English dub/subtitles)

Watch the session in Japanese

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The situation surrounding EVs is changing rapidly.
This time, our local team member Pom from Kadence Thailand interviewed three EV owners in Thailand to reveal the local consumer thoughts. Let’s catch up by watching the recordings below!

Watch the session in Thai

Watch the session in Japanese

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Located in the heart of mainland Southeast Asia, Thailand —officially called The Kingdom of Thailand —and formerly known as Siam, shares its borders with Liam and Combodia in the east, the Gulf of Thailand and Malaysia in the south, the Andaman Sea and Myanmar in the west; and Laos and Myanmar in the north.

The country is positioned for international market entry geographically and economically. Thailand ranks 21st out of 190 countries in the Word Bank’s 2020 Ease of Doing Business report and ranked number three according to the U.S. News & World Report on the best countries to start a business in 2022. This U.S. news and world report rankings are derived from a global survey of more than 17,000 people. They are based on respondents’ association of various countries with five particular attributes: affordable, bureaucratic, cheap manufacturing costs, connected to the rest of the world and providing easy access to capital.

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A Business-friendly economy

Thailand has a population of 69 million people with business-friendly policies and a growing economy. 

Thailand is well-known globally for stable economic growth, friendly international business relations, excellent incentives for foreign corporations, and a cost-effective local workforce. Owing to its proximity to some of the fastest-growing economies, like China and India, the country offers several lucrative trade opportunities with these two countries and many Asian nations. 

The standard corporate tax rate in Thailand is 20 percent —however, for companies and partnerships where paid-in capital is less than THB 5 million and income of less than THB 30 million, the first THB 300,000 in net profit is tax-free. The THB 300,000 to 3 million net profit is subject to 15 percent corporate tax. Any net profit over THB 3 million is subject to 20 percent corporate tax.

While foreigners generally can own no more than 49 percent of the shares in a Thai company, there are specific sectors where the government allows foreign companies to hold a more significant portion of the business.

Setting up a company in Thailand

Depending on your business activities, setting up a business in Thailand may require acquiring a license or permit. Certain business activities are more regulated by the Thai government, such as tourism, school, childcare, liquor, medical, and food and beverage industries. Setting up a company in these industries can be lengthy and complex. It is always a good idea to find a legal firm in Thailand to help with setting up a company in Thailand. 

Thailand is particularly suitable for manufacturing sectors. Foreign automobile brands, such as the Japan-based Toyota, Honda and Nissan and U.S.-based Ford Motors, have set up manufacturing plants in the country. These automobile brands have established their production base for exports to neighbouring countries and the rest of the world. Nissan manufactures under the Siam Motors Nissan Company, and Isuzu has two plants making pick-up trucks in Thailand. These companies have set up their export operations in Thailand. Many other brands, like the U.K.-based Marks and Spencer and Bodyshop, have also expanded into Thailand due to the lucrative market and lower start-up costs it offers, along with sound trade policies and the country’s strategic location providing access to other Asian countries. 

Many new entrants enjoy access to the Greater Mekong sub-region, where emerging markets offer the tremendous prospect of setting up a company in Thailand.

Most recently, according to the Global COVID-19 Index (GCI) report, Thailand was ranked number one in the world among countries with the highest COVID-19 recovery rate.  

What do Thai consumers want from brands?

Consumers in Thailand are price-conscious and show a preference for local brands and low-priced imported goods from the west. There is a market for brands bringing in higher-priced items, but they need a different market strategy and should work with a local partner. 

About half of Thailand’s Most-Favored-Nation (MFN) tariff schedule comprises less than five percent of duties, and nearly 30 percent of tariff lines are free. In 2020, Thailand’s average MFN applied tariff rate was 10.2 percent. However, the tariff was significantly higher for agricultural products at 29.3 percent.

Like most other foreign markets, doing business in Thailand has its share of challenges, although when you look at the big picture, these are minuscule. One crucial challenge is the language barrier. While most middle and top management can communicate fluently in English, lower-tier workers are more likely comfortable speaking Thai. 

Many Thai retailers digitised their stores to enable online shopping using data analytics to understand better the latest trends and the shift in consumer behaviour. 

The digitisation began before the pandemic but accelerated during the lockdown as it imposed restrictions in 2020. This, along with increased internet and mobile phone use, improved logistics and online payment systems, resulted in spikes in B2C and B2B eCommerce. 

According to reports, revenue in Thailand’s eCommerce market is expected to show a Compound Annual Growth Rate (CAGR 2022-2027) of 14.99 percent, resulting in a projected market volume of USD 38.72 billion by 2027.

Rising smartphone penetration (about 40 percent) has led to the growth of M-commerce —online shopping using a smartphone. The mobile commerce market is expected to grow at a CAGR of 12 percent to reach USD 25 billion by 2023. 

The Thai government’s Thailand 4.0 policy aims at allocating a specific budget for constructing a broadband network in rural areas to help bridge the digital divide, giving an impetus to the already flourishing eCommerce market. 

According to JP Morgan, using debit or credit cards is still a popular method of e-commerce payments in Thailand, and most Thai people prefer debit over credit. While cash on delivery is widely available on Thai e-commerce platforms, it is on its way to declining. 

International or cross-border e-commerce comprises almost 30 percent of the overall e-commerce market in the country. The top five e-commerce platforms are Shopee, Lazada, Kaidee, AliExpress, and Amazon. 

Want to expand to Thailand? We are consistently recognized as one of the top market research agencies globally. To learn more, go to https://kadence.com/en-us/office/thailand/ and download our agency credentials.

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With 51 million active social media users – that’s 67% of the total population and 82% of internet penetration – the growing potential for online research in Thailand cannot be ignored. 

In a country where the prevailing culture means that people can be reluctant to share their opinions in a group setting, the anonymity of online research can be powerful. It provides an opportunity for people to freely communicate their point of view without the boundaries of social restriction, enabling us to dig deeper and explore sensitive topics in a setting where they feel most comfortable – their own home. That said, there are number of aspects to bear in mind to execute online market research in Thailand successfully. 

The first is recruitment. The quality of online panels in Thailand can vary, so we’d recommend using pre-identified respondents for online projects, for example, sourcing them from a customer list, so you can ensure you’re reaching the right people. For complex categories such as durable products or if you need to reach people based on their brand preferences, we’d recommend that the process for pre-identifying respondents has both online and offline elements. Despite sometimes requiring additional investment, the offline element is important in Thailand for recruiting qualified respondents that meet your criteria. In this instance, make sure you working with agency that has a relationship with one of the top-tier panel providers, and has the expertise to design a sophisticated screening questionnaire to ensure you’re reaching the right profile of respondent. We’d also recommend developing enhanced offline quality control processes before the research starts, such as phoning each respondent to check they meet the desired criteria for your project. 

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The second thing to consider is to think about the goals of the project and whether online research will deliver against these. Whilst there are some projects that are better suited to face-to-face, there are others that lend themselves to online. One example is ad testing, particularly when you’re looking to evaluate video ads. Exposure to online media in Thailand is much higher than to traditional media so taking part in an ad testing project at home or on a smartphone mimics the way that consumers behave, allowing us to conduct research in a real-life setting. Another typical and popular use case for online research in Thailand is customer satisfaction research especially in the retail and service industries.

The benefit of using an online approach for this is that the research can be conducted immediately after the product or service is used, helping us to understand reactions in real-time, and guaranteeing greater accuracy.

When it comes to online quantitative research, it is vital that this is mobile optimised. The length of questionnaire should be such that it can easily be done on a smartphone – the penetration of active social media users on smartphone is 71% of the total population. This will ensure a higher response rate from the respondents. 

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For online qualitative research, there’s a big opportunity to harness increased familiarity with the online tools adopted as a result of social distancing measures for digital depth interviews or online focus groups. We’d recommend using these tools over online communities or digital ethnographies in this market, where the fear “losing face” is likely to influence what respondents project about themselves in these environments. 

Online research has great potential in this market and provides a useful alternative to face-to-face research in particular use cases such as ad testing and customer satisfaction. That said, offline recruitment is an important consideration for any online project to ensure maximum success. 

We at Kadence are big advocates of brands creating their own futures, rather than try to predict it. Earlier in the year, before the whole pandemic went global, we brought together trend watching experts from across our global boutique to identify four key trends that we believe will define the next 12 months, inspiring innovation across Asia, the US and Europe, that we outlined in this report.

How to conduct online market research in Asia: The Go-To Guide
Interested in understanding how to approach online research across other Asian countries? Download the guide here