Computer Assisted Telephone Interviewing (CATI).

Optimise your strategy by building customer understanding.

CATI

To remain relevant, brands need to identify areas for improvement and act on these at speed.

We run CATI studies that allow you to gather insightful data – fast. As short, focused surveys that can be conducted at scale, CATI studies provide an effective way of understanding consumers’ views on every element of your strategy – from the customer experience to your communications strategy.

We pride ourselves on an agile approach to CATI. We can understand how consumers respond in real-time through regular call monitoring. This allows us to optimise the survey and focus on the questions that deliver the most value, maximising consumers’ time and your budget. In this way, we can unearth insights quickly, helping you to adapt your strategy quickly to establish a competitive advantage.

Our expertise in Computer-assisted Telephone Interviewing (CATI) extends beyond data collection. It’s a synergy of technological prowess and human insight which transforms a conventional interview into a fountain of actionable knowledge. The robustness of our CATI services comes from the meticulous design of our questionnaires, well crafted to elicit the nuances of consumer perspective, paired with the dynamic adaptability to the evolving narrative of the interview. This method is imbued with immediacy and precision, making it a formidable tool for acquiring a comprehensive understanding of the market dynamics at play.

With a robust infrastructure and seasoned interviewers, our CATI studies are meticulously managed to ensure the highest accuracy and reliability. We meticulously dissect the data, refining it into actionable strategies tailor-made for your brand’s aspirations. This orchestration of technology and human acumen makes our CATI services a cornerstone for businesses looking to thrive in a competitive marketplace, offering a kaleidoscope of insights that propels your brand towards informed, strategic advancements.

The impact CATI studies can have on your business:

Enhance the customer experience

We help you get a quick read of customer satisfaction so you can optimise your strategy.

Determine the impact of your campaigns

Through CATI we can help you understand how your marketing campaigns are landing with consumers so you can enhance them accordingly.

Set the direction for future strategy

Using CATI we can test new hypotheses and understand consumer preferences to inform future strategy.

The global boutique for data and insight

Our global footprint makes us the go-to partner for international market research. We offer all qualitative and quantitative methodologies across our office network and beyond.

Local time Population
Free Report

Conducting online market research in Asia: The Go-To Guide

What online methodologies work best in India? How do you get the most out of respondents through digital methodologies in China? Experts across our global boutique share best practice tips and techniques for conducting online market research in Asia Pacific.

Download the guide now
Conducting Online Research in Asia 2
Blog

What’s Cooking in the Philippines After Milk Tea and Samgyupsal.

Milk tea isn’t just a drink. It is a social signal. Samgyupsal isn’t just a meal — it has become a weekend ritual. Few food trends have achieved what these did: mass appeal across socioeconomic classes, viral traction across platforms, and real estate-level impact in malls and high streets nationwide. Their success offers a blueprint […]

Blog

Why Students Are Choosing New Education Hubs Over the West.

For decades, pursuing a prestigious degree meant a one-way ticket to the West. The United States, United Kingdom, Canada, and Australia stood as the undisputed giants of international education, drawing millions of students eager to secure world-class credentials and global career opportunities. But the equation is shifting. A growing number of students are rethinking the […]

Blog

What the Grocery Aisle Tells Us About the Global Economy.

The fastest way to read the economy might be through a grocery receipt. In the United States, a staple as simple as frozen pizza has become a financial strategy, signalling how households manage cost, comfort, and consistency. And the US isn’t alone. Across markets, pantry staples are doubling as economic sensors. In the UK, a […]

Blog

Industrial Tech Firms Feel the Heat as ESG Transparency Goes Mainstream.

Blueprints and performance specs no longer tell the full story. With buyers and stakeholders demanding greater transparency, industrial tech firms are under increasing pressure to disclose more than just technical capabilities. Procurement teams across sectors are asking deeper questions – about carbon emissions, labour conditions, and lifecycle impact. European disclosure mandates and US reporting proposals […]

Trusted by