Computer Assisted Telephone Interviewing (CATI).
Optimise your strategy by building customer understanding.
To remain relevant, brands need to identify areas for improvement and act on these at speed.
We run CATI studies that allow you to gather insightful data – fast. As short, focused surveys that can be conducted at scale, CATI studies provide an effective way of understanding consumers’ views on every element of your strategy – from the customer experience to your communications strategy.
We pride ourselves on an agile approach to CATI. We can understand how consumers respond in real-time through regular call monitoring. This allows us to optimise the survey and focus on the questions that deliver the most value, maximising consumers’ time and your budget. In this way, we can unearth insights quickly, helping you to adapt your strategy quickly to establish a competitive advantage.
Our expertise in Computer-assisted Telephone Interviewing (CATI) extends beyond data collection. It’s a synergy of technological prowess and human insight which transforms a conventional interview into a fountain of actionable knowledge. The robustness of our CATI services comes from the meticulous design of our questionnaires, well crafted to elicit the nuances of consumer perspective, paired with the dynamic adaptability to the evolving narrative of the interview. This method is imbued with immediacy and precision, making it a formidable tool for acquiring a comprehensive understanding of the market dynamics at play.
With a robust infrastructure and seasoned interviewers, our CATI studies are meticulously managed to ensure the highest accuracy and reliability. We meticulously dissect the data, refining it into actionable strategies tailor-made for your brand’s aspirations. This orchestration of technology and human acumen makes our CATI services a cornerstone for businesses looking to thrive in a competitive marketplace, offering a kaleidoscope of insights that propels your brand towards informed, strategic advancements.
The impact CATI studies can have on your business:
Enhance the customer experience
We help you get a quick read of customer satisfaction so you can optimise your strategy.
Determine the impact of your campaigns
Through CATI we can help you understand how your marketing campaigns are landing with consumers so you can enhance them accordingly.
Set the direction for future strategy
Using CATI we can test new hypotheses and understand consumer preferences to inform future strategy.
Our customers
View all case studies
Demonstrating the positive impact of CSR programmes on brand perceptions across Asia for Samsung
A comprehensive piece of research to validate Samsung’s CSR efforts in 9 markets, thereby confirming the importance of such initiatives and their positive impact on brand perceptions.
Establishing a pan-Asian Financial Health Index for GoBear
A collaborative and consultative qualitative & quantitative approach helped GoBear establish a Financial Health Index in key markets, thereby expanding its brand value beyond the current positioning.
Embedding a customer-centric culture to inform all areas of business strategy for Havells
An ongoing customer understanding programme has helped Havells understand emerging needs, trends and competitor perceptions amongst its customers across various categories.
The global boutique for data and insight
Our global footprint makes us the go-to partner for international market research. We offer all qualitative and quantitative methodologies across our office network and beyond.
Conducting online market research in Asia: The Go-To Guide
What online methodologies work best in India? How do you get the most out of respondents through digital methodologies in China? Experts across our global boutique share best practice tips and techniques for conducting online market research in Asia Pacific.
Download the guide now
How Consumers Are Pushing Big Brands to Rethink Farming.
In Brazil’s Cerrado Mineiro region, coffee farmer Marcelo Montanari is redefining what it means to grow coffee in a changing climate. By interplanting native trees with his coffee crops and reducing chemical use, he’s not just nurturing healthier soil – he’s building resilience against the unpredictable swings of climate change. This shift hasn’t gone unnoticed. […]
Seeds of Change
The Shifting Tides of Streaming Across the US, UK, and Southeast Asia.
Streaming is no longer an emerging trend – it has firmly established itself as the dominant mode of entertainment. Yet, how people stream content varies significantly by region and generation. While the US, UK, and Southeast Asia all favour on-demand viewing, regional and demographic nuances are shaping the next phase of the industry. In the […]
Are Brands Ready for Conversational AI?
Alexa, which stores have the best deals right now? Once a futuristic notion, this question is now a reality for millions of consumers who rely on voice-activated devices for shopping lists, product recommendations, and more. As conversational AI becomes an integral part of daily life, voice-first commerce is reshaping brand engagement, challenging traditional marketing approaches, […]
Sectors we serve
With over 30 years in the business of market research, we have extensive experience and a depth of knowledge across a range of sectors.
We bring this to bear to design the very best approach to meet your objectives.
The team go the extra mile to make sure all the details are covered and to ensure the successful completion of our projects. Kadence always put the client’s priorities and perspectives ahead of anything else and create an experience that reflects our marketing needs / goals.
Corporate Communications / Public Relations
Brand Management Department
Panasonic – Singapore
Corporate Communications / Public RelationsKadence’s reports give us the insight, conclusion and recommended execution needed to give us a different perspective, which provided us with an opportunity to relook at our go to market strategy in a different direction which we are now reaping the benefits from.
Sales & Marketing
Bridgestone
Sales & MarketingI have been working with Kadence for more than 4 years and they have always delivered consistently good outputs. Their ability to understand business goals and translate them to research objectives as well as a high degree of flexibility by collaborating with clients and providing recommendations that are otherwise overlooked differentiate them from other research agencies in the market.
Head of Insights
Discovery
Head of InsightsKadence has produced an exceptional body of work which plays a crucial part in planning marketing strategies and understanding the opportunities for our business as we continue to grow. We couldn’t ask for a better partner; they provided true expertise, valuable insights and commitment to quality across each project.
Performance Marketing & Analytics Director
Treatwell
Performance Marketing & Analytics DirectorWe’ve been working with Kadence on a couple of strategic projects, which influenced our product roadmap roll-out within the region. Their work has been exceptional in providing me the insights that I need.
Senior Marketing Executive
Arla Foods
Vital Strategies
Customer Intelligence Director