Marketing textbooks are filled with examples of products or services that flopped when they hit the market.

Take Juicero, for instance. Investors pumped a staggering $120 million into a Wi-Fi-connected juice maker that nobody indicated they wanted or needed. Unsurprisingly, it was scrapped within two years.

Or consider ESPN’s mobile phone service, priced at $400 and lacking handset choice for the target audience. The service was swiftly shut down, and ESPN opted to provide content to Verizon instead.

And who could forget New Coke? Launched in 1985, it remains a major marketing misstep. After only a few weeks, Coca-Cola abandoned the product and reverted to its old formula.

Even some of the world’s most innovative companies have failed to foresee the impact of new launches on their target market. Google, for example, arguably launched its wearable Google Glass concept too soon. Its high price did not help, and it failed to connect with consumers.

Fortunately, there is a way to avoid such failures. By conducting product concept testing as part of your market research process, businesses can develop their ideas in a safe and controlled space with the target audience.

What is Concept Testing?

Concept testing involves presenting potential product concepts or ideas to a target audience and collecting feedback to assess market potential. The concept can be a new set of product ideas, a redesign, or a rebrand.

Let’s look at a product concept example. A fintech company developing a new budgeting app might present mockups or a basic prototype to test the product’s perceived usefulness, ease of use, and willingness to pay. This sample of product concept allows businesses to fine-tune messaging, pricing, or functionality.

Testing methods can be online, such as quantitative surveys or online communities focused on qualitative insights, or face-to-face, such as focus groups or in-depth interviews. This combination ensures you hear both the “what” and the “why” from your target audience.

In market research, concept testing helps avoid the trap of internal bias. It allows businesses to validate assumptions, test resonance, and measure purchase intent in a realistic, low-risk environment.

The Role of UX Designers

UX designers play a crucial role in concept testing by employing user-centered design principles. They create interactive prototypes that simulate the user experience, allowing participants to engage with and provide feedback on proposed concepts. UX designers ensure that concepts are intuitive, usable, and aligned with the target audience’s needs. They facilitate user testing sessions, observe interactions, and gather valuable insights to refine the concepts.

The Importance of Concept Testing

1. Concept Testing Helps Filter Ideas

Concept testing helps you move beyond blue-sky thinking and determine which ideas will be a hit. It provides data that can bring the whole team on board by providing consensus on which projects to develop and which to shelve.

Great concept testing unites teams behind ideas with real potential, eliminating the need for office politics or frustrating ‘design by committee.’ With concept testing, you hear directly from consumers about what will work and what won’t.

Using a range of qualitative and quantitative techniques, you can understand the consumer view of different concepts and explore whether the types of products or services you want to develop will resonate. Employing a range of testing tools enables you to identify the product concepts with the highest appeal and understand how these can be refined. This allows you to move to the next stage of development with confidence.

It’s no overstatement to say that a well-designed, concept-testing survey or a skillfully moderated online community can pave the way to success. But any survey template or discussion guide needs to be designed to ensure that the overall package, as well as individual features or attributes, are each assessed and fed back on.

This is something that needs to happen in the early stages of decision-making. It cannot be left too late, as concept testing aims to help you iterate your ideas and tweak them ahead of launch so that they are primed for success.

2. Concept Testing Prevents Bad Decision-Making

Testing concepts in detail before launch may seem like it delays your go-to-market strategy, but it saves significant time and financial losses in the long run. Failed products or services are costly, but concept testing helps you avoid bad ideas and uncover those with untapped potential.

This is especially true in financial services. Consider the launch of a new digital insurance product. If consumers don’t understand the value or find the interface confusing, the product fails before it begins. Through concept testing, businesses can refine design, copy, and pricing for greater appeal.

Concept testing helps you find the strongest option to take forward or improve underperforming concepts, ensuring your plans have a solid chance of success. In this way, concept testing can help you avoid an embarrassing failure and take your product development processes from good to great, thanks to that all-important feedback from those who matter most—your customers.

3. Concept Testing Identifies Key Elements

Even if you gauge that your product ideas will fly, there are additional considerations, such as positioning, packaging, branding, and pricing. Concept testing optimizes your innovation, reducing the risk of project failure and limiting excessive costs.

It can shed light on blind spots, inefficiencies, misinterpretations, or problems that can lead to failure. Using concept testing methods like surveys as well as qualitative research via a focus group, in-depth interview, or online community can all help to tease out your target audience’s wants or needs.

4. Concept Testing Fixes Problems Early

The sooner concept testing is undertaken, the more flexibility you have to optimize your initial idea. Concept testing helps you understand what elements don’t work, allowing you to refine ideas swiftly based on consumer feedback.

With an online community, for instance, it’s possible to develop concepts based on consumer feedback and then upload them for further feedback, allowing you to improve iteratively. This flexibility is especially useful in crowded markets, where subtle changes can shift market perception significantly.

5. Concept Testing Ensures Market Fit

Concept testing puts the consumer voice at the heart of product development, ensuring new products resonate with customers and increase business performance. It helps you identify pain points or delights relating to new ideas, establish how your product fits into the lives of your target audience, and determine which concepts they would be willing to pay for.

Good concept testing means getting under the skin of your customer and letting their feelings and needs guide you toward the solutions with the most potential. By putting consumers central to product development, you can develop products and services that outperform the competition.

Concept Testing in Financial Services: Real-World Examples

Financial services may not seem like an obvious space for product innovation, but concept testing has played a pivotal role in the development of successful offerings in fintech, banking, and insurance. When consumers are asked to trust a company with their money, market research concept testing becomes even more critical.

Monzo’s Early Concept Testing with a Waitlist Model

UK-based neobank Monzo began testing its digital banking concept by launching a beta version with limited functionality in 2015. Rather than building out the full platform, Monzo focused on a single-use case—spending via a prepaid debit card—while capturing feedback from early adopters through in-app surveys and community forums.

This deliberate form of concept testing in market research allowed Monzo to validate demand for a mobile-first banking experience before securing a full banking license. By the time of its official launch, over 200,000 users were already on the waitlist—proof that the product concept had strong market appeal.

Fidelity’s Robo-Advisory Rollout

In the US, Fidelity Investments conducted detailed concept testing before launching its robo-advisory platform, Fidelity Go. Rather than assuming that younger investors would adopt automated financial advice tools, Fidelity ran qualitative research to explore trust levels, perceived value, and platform usability.

Their findings led to changes in onboarding language, interface design, and fee structures before rollout. This research-first approach to business concept development helped Fidelity Go gain traction without cannibalizing their core advisory business.

AXA’s On-Demand Insurance Pilot

In Southeast Asia, AXA Affin piloted on-demand travel insurance that could be activated for short periods via mobile app. This product concept example was tested through user panels in Malaysia and Singapore to understand feature appeal, pricing preferences, and willingness to buy micro-coverage.

The concept testing revealed that consumers wanted automatic trip detection linked to travel bookings and simplified claims processes. These insights led to a refined offering that better aligned with digital-native expectations in the region.

FAQs About Concept Testing

What is a product concept example?

A product concept example might be a rough sketch, prototype, or idea for a new service—such as a wearable payment device or a subscription-based investment platform—presented to users for feedback before full development.

How do you test a product concept?

Product concept testing can be done through online surveys, one-on-one interviews, focus groups, or moderated online communities. These methods assess appeal, clarity, usability, and purchase intent.

What are the best methods for concept testing?

The best methods combine both qualitative and quantitative approaches. Surveys offer measurable data, while interviews and communities explore the “why” behind reactions, offering richer insight.

Why is concept testing important?

Concept testing validates your idea early, prevents costly mistakes, and helps refine features or messaging to better align with market needs. It increases your chances of product success.

What’s the difference between qualitative and quantitative testing?

Qualitative testing explores opinions, motivations, and behaviors through open-ended questions. Quantitative testing measures attitudes or preferences at scale, often using structured surveys for statistical insights.

Ready to Test Your Next Product Idea?

Concept testing gives businesses a structured and powerful way to reduce risk, prioritize investment, and bring to market ideas that align with consumer needs. If you’re looking to integrate concept testing into your product development process, our team can help you design and implement a research program that delivers actionable insight.

Stay ahead

Get regular insights

Keep up to date with the latest insights from our research as well as all our company news in our free monthly newsletter.

Every product starts as a possibility. Whether it addresses a gap in the market, meets an unmet need, or offers a better alternative, it remains just an idea until tested. A product concept is only as strong as its reception—something no internal brainstorm can predict with certainty.

Why Concept Testing Matters

Concept testing offers a structured way to reduce that risk. Using both qualitative and quantitative research, businesses can explore which features connect with consumers and which fall short. Learn more about what concept testing involves in new product development.

Product Testing Examples That Deliver Real Insight

Product testing examples range from online surveys to in-depth interviews and digital communities. Each method captures how real people respond to a product concept before launch. These are not theoretical exercises. They show how a sample of your target market evaluates an idea, long before it reaches the shelf or app store.

Why Early Testing Shapes Stronger Product Concepts

Early feedback sharpens both product and messaging. Bringing consumers into the process before a prototype is built or campaign drafted saves time and prevents costly missteps. When the results are clear, so is the next move.

Even small features can influence how consumers perceive value. What feels minor in a meeting room can shift behavior in the real world. Testing a product concept is about more than validation—it’s about learning what matters most to the people you aim to serve.

From Product Concept to Market-Ready Idea

Behind every compelling product concept example is a period of revision. Research informs development, highlighting where the idea holds promise and where it needs work. At Kadence, we’ve helped leading brands turn early-stage concepts into successful, market-ready offers by asking the right questions at the right time.

How to Test a Product Concept Effectively

So how do you test a product concept in a way that leads to decisions, not just data? The following product testing examples show how to gather meaningful feedback early. Whether you want to compare concept variations or hear directly from a sample of your target audience, these five methods are designed to support confident, evidence-led development.

1. Use Online Surveys to Measure Concept Appeal and Identify the Strongest Ideas

Online surveys remain one of the most effective ways to test product concepts at scale. They allow brands to reach a targeted audience and gather direct feedback on which ideas resonate most. By presenting multiple versions of a product concept, businesses can quickly identify which direction holds the most potential.

Survey design is critical to getting useful results. Questions should measure perceived value, relevance, and willingness to pay. A well-structured concept test can also reveal the size of the potential market and clarify how useful the idea feels to consumers.

Just as important is who you ask. A product concept example that performs well with the wrong audience tells you little. Responses should come from people who match your target market based on demographics, geography, lifestyle, or occupation.

Likert scales are commonly used in concept testing to measure how strongly consumers value particular features. These responses can be segmented and tracked to see which product attributes matter most to different audiences.

In addition to gauging overall appeal, survey-based product testing helps identify which groups are most receptive. Differences in age, location, or behavior can point to valuable insights about where and how to launch.

2. Use Conjoint Analysis to Identify the Features That Drive Preference

While direct feedback on overall appeal is useful, it often doesn’t reveal which specific features influence consumer decisions. That’s where conjoint analysis becomes valuable. As a product testing example grounded in statistical design, it helps uncover which attributes matter most to your target market.

Conjoint analysis works by asking participants to evaluate different combinations of product features. Rather than rating each one in isolation, respondents compare trade-offs—such as price versus functionality, or design versus sustainability—and indicate which combinations they prefer. This method mirrors real-world decision-making more closely than standard surveys.

By examining how consumers prioritise features, conjoint analysis provides a clearer view of what they value and what they’re willing to sacrifice. These insights help teams separate core features from optional ones, making it easier to decide where to focus investment.

The design of the exercise matters. If too many variables are introduced, the task becomes tiring and data quality suffers. Keeping it focused ensures the results remain actionable and relevant.

Used well, conjoint analysis can turn a vague product concept into a sharply defined offer. It’s a proven way to test not just what consumers like, but why they prefer one version of a concept over another. That level of detail is essential when refining a product before launch.

Stay ahead

Get regular insights

Keep up to date with the latest insights from our research as well as all our company news in our free monthly newsletter.

3. Use Qualitative Research to Refine Your Product Concept with the Right Audience

When it comes to understanding how your product concept will land in the real world, qualitative research remains one of the most powerful tools available. It allows brands to go beyond surface-level preferences and explore how consumers interpret, feel about, and respond to an idea in depth.

Focus groups are a foundational method. Whether conducted in person or through online communities, they provide space for guided discussions where participants can engage with product concept examples directly. These sessions often involve reviewing prototypes, visual mock-ups, or feature descriptions, and can uncover emotional responses, concerns, and points of confusion that a structured survey would miss.

Online qualitative platforms now offer even greater reach and flexibility. Participants can provide feedback on a product concept over several days, complete guided exercises, or respond to follow-up questions, all within a digital environment. These platforms are especially valuable when testing across geographies or when working with a niche audience.

In-depth interviews complement group sessions by allowing researchers to explore individual reactions in more detail. This approach is especially effective when testing complex or B2B-oriented product ideas. With more time and a tailored discussion guide, interviewers can probe deeper into feature perceptions, usability assumptions, and purchase motivations.

What unites all qualitative methods is the ability to explore why people feel the way they do. Open-ended questions are critical. Rather than asking which feature ranks highest, the focus should be on which parts of the concept feel useful, believable, or unnecessary. You might ask:

  • “What problem does this product solve for you?”
  • “Is anything missing from this concept?”
  • “How would you describe this idea to someone else?”
  • “Which features would make you more likely to buy it?”

These discussions not only inform which features to prioritise but can also shape messaging, naming, packaging, and positioning. They provide the language your customers naturally use when talking about your offer—language that should carry through into marketing and UX design.

A well-run qualitative study will also help you define your product’s edge. It can highlight gaps in the market or reveal objections that need to be addressed early. In this way, qualitative research becomes a testing ground for product-market fit, well before development costs escalate.

4. Use Iterative Testing to Evolve the Concept Before Launch

Testing once isn’t enough. The most successful product concepts are shaped through a series of refinements based on real feedback. Agile, iterative testing gives brands the flexibility to improve their ideas in response to what consumers actually say and do.

Online communities are particularly well suited for this approach. These platforms allow participants to engage with your product concept at different stages—reacting to early visuals, responding to copy, reviewing revised prototypes, and offering feedback in cycles. This makes it possible to test, adapt, and retest ideas with the same or new groups of users.

For example, participants might be shown an initial product description and asked to highlight what excites or confuses them. After revisions, a new version is shared to see whether the updates improved clarity or appeal. Image markups, video feedback, and comment threads can all be analysed to understand where the concept is gaining traction and where friction remains.

This method mirrors real product development, where adjustments are constant. It also reveals how perceptions shift over time—whether the concept grows stronger with refinement or if interest fades with repeated exposure.

Even after launch, this kind of feedback loop remains valuable. Early users often uncover pain points or opportunities that weren’t obvious during the testing phase. Continual input from your target market helps fine-tune features, improve communication, and drive post-launch iteration.

Iterative testing turns product development into a dialogue, not a one-off pitch. It reduces guesswork and keeps you aligned with your audience at every step.

5. Bring Product Concepts to Life with Visual and Emerging Technology

Product testing examples that include visual stimuli consistently perform better. To get meaningful feedback, respondents need to see and understand what you’re proposing. That’s why it’s essential to translate early ideas into clear, engaging formats before testing.

Mock-ups, 3D renders, packaging designs, and video walk-throughs all help communicate the product concept clearly. They offer a sample of the product experience, allowing respondents to imagine how they would use it, where it fits in their life, and whether it feels relevant. The clearer the picture, the more reliable the insights.

We also see increasing value in immersive testing methods. Augmented reality (AR), for example, allows consumers to interact with a product prototype in a real-world setting using their phones. A digital appliance can be visualised on a kitchen counter. A piece of furniture can be placed in a home office. This adds context to feedback and improves the quality of the response.

Using these tools doesn’t just improve recall—it helps brands uncover deeper emotional responses. Seeing a product in context often sparks reactions that written descriptions never would. That’s why visualisation should be considered a core part of concept testing, not an afterthought.

Frequently Asked Questions

What is a product concept example?

A product concept example is a clear, written or visual description of a product idea designed to solve a specific need. It outlines what the product is, who it is for, and what makes it valuable or different. For instance, a biodegradable laundry detergent strip designed for travel that eliminates plastic waste and performs in cold water is a strong example of a product concept.

How do you test a product concept?

To test a product concept, researchers typically use a mix of qualitative and quantitative methods. These can include surveys to measure appeal, focus groups to explore perceptions, conjoint analysis to determine feature preferences, and online communities to refine ideas iteratively. Testing aims to validate the concept’s potential with a sample of your target audience before full development begins.

What are the best methods for concept testing?

The most effective concept testing methods depend on the stage and complexity of your idea. Common product testing examples include:

  • Online surveys to compare concept appeal
  • Conjoint analysis to evaluate feature trade-offs
  • Focus groups for in-depth qualitative feedback
  • Online communities for iterative testing
  • Augmented reality or mock-ups to test concepts in context

Combining these methods gives a more complete picture of how your idea is likely to perform.

Why is concept testing important?

Concept testing reduces the risk of failure by identifying which ideas resonate with your target market before you invest in production or marketing. It helps refine features, messaging, and positioning by putting real consumer feedback at the centre of product development. Strong testing can also guide pricing, uncover unmet needs, and improve go-to-market strategy.

What’s the difference between qualitative and quantitative testing?

Quantitative testing uses structured surveys and data to measure how consumers rate a product concept. It helps identify preferences and trends across large sample sizes. Qualitative testing, on the other hand, involves open-ended feedback through interviews or discussions. It reveals why consumers feel a certain way and often uncovers insights that drive innovation. Both methods play a critical role in developing a concept that aligns with your audience.


From Idea to Impact—How to Test Product Concepts That Win

A strong product concept starts with a clear idea. But success comes from refining that idea through real-world feedback. Whether you’re testing early-stage features or final prototypes, the examples outlined here—surveys, conjoint analysis, qualitative research, iterative testing, and visualisation—offer structured ways to learn what matters most to your target market.

The difference between a great concept and a great product lies in what you do before launch. By testing your ideas with real consumers, you reduce risk, sharpen your offer, and increase your chances of delivering something that truly connects.

Looking for support to test your next product concept? Explore our new product development research services or request a tailored proposal. Let’s turn insight into impact.

So you have a number of exciting concept ideas but you’re not sure which to take into further development? This is where conducting online concept testing comes in.

Online concept testing is the process of evaluating product ideas with consumers prior to their introduction to the market. It can include both quantitative and qualitative research, via surveys and online communities, for instance.

It’s a great way to bring consumer insights to the heart of the new product development process. These insights can help you understand which products or services will be a hit with your target audience. In this way, a concept test can dramatically reduce the risk of a product failing when it hits the market, helping to ensure a successful product launch.

Online concept testing can also point to areas of your concept that need tweaking, or new features which could be added. It can also help you answer questions such as whether the price is right and how where your idea fits in relation to competitor offerings and the perception of your brand as a whole.

But there is no one-size-fits-all approach, rather a range of methods that can be combined and tailored to meet the demands of each project. 

What online approaches can you use for concept testing?

You can take either a quantitative or qualitative approach to concept testing – or combine both. 

The main quantitative technique is an online concept test survey. Through online surveys, you can reach thousands of targeted and engaged respondents, providing rich and robust data that can be analyzed. In the survey, the concept test would involve consumers reviewing a text description or a visual representation of the concept. Then, the audience would be prompted to answer questions or to discuss their impressions of your idea. 

Single-concepts can be tested through monadic survey design, whilst multiple concepts can be evaluated using sequential design (read more about this in our post on what concept testing is and why it’s important). Once we have ascertained the level of interest or purchase intent data for each concept, these can be plotted on a chart to show which spurred the most promising response. We can also unpick the relative effect of different attributes such as price or features, with the help of a well-designed survey template, advanced statistical techniques. 

When it comes to qualitative techniques, you can either run an online community – a carefully curated space to engage respondents in a group setting, as well as one to one tasks – or run a series of in depth interviews over video chat, in which you have the ability to share concepts on the screen.

What’s the advantage of online?

Online surveys enable you to reach a representative sample to gather robust data quickly and efficiently. 

Online qualitative approaches, like online communities can deliver more detailed feedback than you might get in person. The sheer quantity of comments in an online community is vast – providing a real depth of insight. 

An added benefit of qualitative online testing methods is that they can enable you to test ideas in multiple markets at the same time, so you can identify and explore common themes, rather than having to run focus groups over a number of weeks to get feedback in each market.

Online concept testing best practice

Objectives first, methodology second

Try to avoid embarking on the research with a set methodology in mind. Instead take a step back and think about your objectives and where you are in the product development process. This will help you choose the right approach. 

Ask yourself whether you require high-level responses to multiple concepts, or detailed feedback on one, in particular? Do you need qualitative inspiration or quantitative rankings?

Also think about how far along the development process you are. If you have a prototype of your concept that respondents can interact with it may be that an offline approach like a focus group could be more appropriate, whereas if your concepts are at an earlier stage, an online approach could be more valuable.

We tend to use a combination of testing methods to build up a picture of how products or services could fit into the lives of those you hope will use them – and we’ll tailor the methods based on the project. Often, we’ll work with clients to quantitatively test initial concepts to understand those with most appeal to the target market. This is often followed by an online community in which consumers help you hone your ideas further.

That said, it’s always critical to build a tailored approach depending on what you’re trying to achieve and who you’re trying to reach. For instance, if you’re looking to get feedback on new concepts from hard-to-reach, or B2B audiences, a digital in-depth interview could be appropriate.

Stay ahead

Get regular insights

Keep up to date with the latest insights from our research as well as all our company news in our free monthly newsletter.

Choose the right tools

Many online community platforms are specifically built with concept testing in mind and have tools that allow respondents to mark up elements of a concept that they like or dislike, along with a justification. 

But always ensure the agency you work with has the right security protocols in place to protect early stage ideas. The platforms we use include a number of built-in security features. Images can be watermarked with a unique respondent identifier and, if you’re testing ads, we can set videos to self-destruct after they’ve been watched once. On top of this, we use all the confidentiality procedures we would for concept testing in-person. With such stringent processes in place, we’ve never experienced a leak. With us, your ideas are in safe hands.

Moderation, moderation, moderation

When you’re testing concepts in an online community, it’s important that conversation is carefully guided just as it would be in an offline focus group. Skilled market researchers know how to curate the conversation in an online setting, finding links between people and encouraging them to open up and feedback comprehensively on ideas.

Through a combination of effective moderation, probing and carefully structured analysis, we can identify the overall themes and elicit the information you need to move forwards in the product development process.

Bring ideas to life for consumers

To get the most out of respondents, it’s also important that you bring concepts to life by creating stimuli that enable the target market to picture your proposed products or services. Often, the early-stage concepts we receive from clients are only roughly sketched out. 

It might be a selection of words on a Post-It note, or a collage of images found online. We work with our in-house designers and copywriters to build on this, fleshing out concepts and designing mock-ups and prototypes to make sure that your initial ideas can be easily understood by consumers. After all, it’s much easier to feed back on an idea you can properly visualize.

We use prototypes to bring ideas to life for consumers in face-to-face focus groups but one of the benefits of qualitative online concept testing methods, like online communities, is that these mockups can be amended based on consumer feedback and then fed back into an online community for further comment. This allows us to iteratively improve the concepts over time to build on and strengthen initial ideas.  

At Kadence, we’re taking this principle a step further by exploring how we can use augmented reality (AR) to further bring concepts to life, thereby eliciting higher quality insights. Through AR we can create 3D digital prototypes that consumers can place in real environments using their phone – in their home, in a supermarket, wherever they happen to be. Not only do immersive methods like this deliver richer, higher quality insights, but they allow you to test concepts in context, thereby overcoming some of the challenges of face-to-face approaches.

Finally, it might sound obvious but it’s also important to ensure that your concepts are ready to be tested. It’s better to delay an online focus group if your concept is not yet fully developed, nor its purpose clear. If your ideas are easily understandable, can be brought to life and readily understood, your participants will be able to provide more comprehensive feedback.

Rigorous research shows you whether you’re really on to something. It puts everyone’s ideas on a level playing field and can help companies navigate internal politics to find a path ahead. After all, it’s your customers who will decide which idea is a success.

In this way, market research can dramatically increase the chances of developing a product concept successfully. Ultimately, testing is the process that enables you to proceed with confidence, and what can be better than that? We’d love to support your organization with concept testing research. To discuss the best way to test your new ideas – be that online or offline –  please request a proposal. 

What is a Central Location Test (CLT)?

Central Location Testing (CLT) is a market research method where participants are invited to a specific location to evaluate products, services, or concepts. This controlled environment allows researchers to gather in-depth insights into consumer preferences and behaviors.

Why Use Central Location Testing?

Central Location Testing is valuable for several reasons:

  • Controlled Environment: Ensures consistency and reliability in testing conditions.
  • Immediate Feedback: Provides real-time insights from participants.
  • Complex Testing Scenarios: Ideal for detailed observation or interaction, such as taste tests and usability studies.

How Does Central Location Testing Work?

Recruitment

Participants are carefully selected based on specific criteria to represent the target audience.

Venue Selection

Choosing an accessible, comfortable, and well-equipped venue is crucial. Examples include conference rooms, shopping malls, or specialized research facilities.

Test Design

Tests are designed to gather specific data points, such as preferences and behaviors, using methods like surveys, focus groups, or observational studies.

Data Collection

Researchers use questionnaires, interviews, and direct observation to collect data.

Analysis

Collected data is analyzed to identify trends and insights that inform business decisions.

Types of Central Location Testing

There are several types of Central Location Testing, each suited to different research needs:

  • Product Testing: Evaluates physical products for taste, texture, appearance, and usability.
  • Concept Testing: Assesses consumer responses to new ideas, advertising campaigns, or product concepts.
  • Usability Testing: Focuses on the ease of use and functionality of products, websites, or software.
  • Sensory Testing: Used in the food and beverage industry to assess taste, smell, and texture.

Benefits of Central Location Testing

  • Detailed Insights: Provides in-depth understanding of consumer preferences and perceptions.
  • Improved Accuracy: Ensures consistent and reliable results in a controlled environment.
  • Cost-Effective: Centralizes the testing process, often reducing costs.
  • Flexibility: Suitable for a wide range of products and testing scenarios.
  • High Engagement: Participants are more focused and engaged.

Best Venues for Central Location Testing

Selecting the right venue is critical:

  • Accessibility: Ensure the location is easily accessible.
  • Comfort: A comfortable environment leads to more accurate feedback.
  • Facilities: The venue should have necessary facilities like seating, lighting, and audio-visual equipment.

How to Conduct a Successful Central Location Test

  1. Define Objectives: Clearly outline the goals of the test.
  2. Select Participants: Choose a representative sample of your target audience.
  3. Choose the Venue: Select a location that meets your test requirements.
  4. Design the Test: Develop a detailed test plan.
  5. Conduct the Test: Execute the test consistently.
  6. Analyze the Data: Extract meaningful insights from the data.
  7. Take Action: Use the insights to make informed business decisions.

Central Location Testing is a powerful tool in market research, providing valuable insights into consumer preferences and behaviors. By conducting tests in a controlled environment, researchers gather accurate and reliable data to inform product development, marketing strategies, and business decisions. Whether testing a new product, evaluating a concept, or conducting a usability study, CLT can help you gain the insights needed to succeed.
To find out how Kadence can help you leverage Central Location Testing for your business, reach out to request a proposal.
Stay ahead

Get regular insights

Keep up to date with the latest insights from our research as well as all our company news in our free monthly newsletter.

Last updated: 05/01/21

Our live tracker shows you where you can conduct face-to-face research, as well as the considerations you need to bear in mind.

For those markets where face-to-face research is not possible just yet, online research is an effective alternative. This is an area where we have extensive experience. To help clients embrace these methods, we’ve produced a guide with our top tips for approaching online research in APAC.

UK

Face-to-face research is not currently possible

As the UK is currently under national lockdown, face-to-face research is not possible at this time.

Face-to-face live tracker

Online research is an effective alternative

We have extensive experience of recruiting respondents and conducting research digitally. For many years, we’ve been harnessing online methodologies to support clients with everything from customer understanding right through to product development research in the UK and beyond.

Get in touch with our UK office to find out more

USA

Face-to-face is possible in some states

Restrictions in the US vary by state. Face-to-face research is now possible in some areas as long as the relevant state and federal guidelines on social distancing and interstate travel are observed, and in Boston, our East Coast base, focus groups are now booking. We are actively monitoring the regulations in each state through the Center for Disease Control and Prevention, and state and territorial health department websites to advise our clients on what’s possible across the US.

Online research is an effective alternative 

We can recruit respondents and conduct research digitally. This is an area where we’re experts. We’ve been harnessing online methodologies to support clients in the US with everything from customer understanding right through to product development research for many years.

Get in touch with our US offices for more detailed information and to discuss the best approach for your research needs.

China

Face-to-face research and online research are both possible

In line with the situation easing in China, we can provide all methodologies in this market, including focus groups and face-to-face interviews. We have developed a comprehensive safety protocol to safeguard our respondents, our team and our partners including a screening process to ensure respondents haven’t returned from another country in the last 14 days, temperature checks and the provision of masks and alcohol gel.

Singapore

Face-to-face research is now possible

We are now able to offer face-to-face research in Singapore including 8 person focus groups in line with easing restrictions. We have a number of protocols in place to ensure the safety of our team and our respondents.

Face to face live tracker

CATI and online research are effective alternatives

We are experts at conducting online research, and have particular expertise within Asia, recently producing a guide to help clients approach this with confidence. Our CATI capabilities are also an effective way of conducting research at this time.

Get in touch with our Singapore office to find the best approach for your project.

Stay ahead

Get regular insights

Keep up to date with the latest insights from our research as well as all our company news in our free monthly newsletter.

India

Face-to-face is possible in most areas

We’re able to offer face-to-face research in all major cities that have been designated COVID-free zones by the government. We observe stringent protocols to ensure the safety of our respondents and our team.

Face to face live tracker

We also offer CATI and online research in India

Our state-of-the-art telephonic interviewing (CATI) center and a huge repository of customer databases can address your quantitative research needs, whilst online focus groups, digital depth interviews and digital ethnography can help gain qualitative insights into the rapidly changing consumer landscape.

Get in touch with our India office to discuss how to best approach your research needs.

Indonesia

Face-to-face research is considered on a case by case basis

Restrictions in Indonesia mean that options for face-to-face research are currently limited. As a result, it is considered on a case-by- case. To discuss further, please get in touch with our team.

Philippines

Face-to-face research is not currently possible

F2F research is now feasible in the Philippines. We have already conducted intercepts and D2D interviews with no issues. However, we do not recommend face-to-face for focus groups and IDIs because we are still required to wear face masks and face shields even indoors. Focus groups and IDIs can be carried out online instead at this time.

Thailand

Face-to-face research and online research is possible across Thailand
Face to face live tracker

We are now able to carry out face-to-face interviews and focus groups in Thailand. We have stringent safety protocols in place to protect our respondents, our team and our partners including COVID-19 screening questions, temperature checks and the provision of alcohol gel and masks.

In Thailand, we’re also able to provide a broad range of online methodologies to reach consumers and B2B respondents.

To talk about conducting research in Thailand, get in touch with our team.

Vietnam

Face-to-face research and online research is possible across Vietnam
Face to face live tracker

Face-to-face research in the country can be conducted as normal – there are no restrictions in terms of service provision.

We also have rich experience in conducting online research in the country. We have the biggest direct panel in Vietnam – with 500,000 consumers – and conduct over 100 studies each year.

To discuss a market research project in Vietnam, please get in touch with our team.

We’ve been working with Bloomberg to understand the priorities, actions and attitudes of business decision makers across APAC as the pandemic progresses. In the second of five waves, we explore attitudes towards travel, media consumption patterns and brands.

Take a look at the infographic for the key insights including:

  • 7 in 10 decision makers say their companies are restricting travel, up by 18% from the last wave in May
  • In 1 in 4 organizations, employees are given the flexibility to work from home.
  • 57% are looking for brands that are customer-focused and are flexible enough to accommodate their rapidly changing needs

We partnered with our friends at Measure Protocol to take part in a first-of-its-kind trial to harness blockchain for market research. Watch the video to discover what we learnt about the potential for this new technology.

Stay ahead

Get regular insights

Keep up to date with the latest insights from our research as well as all our company news in our free monthly newsletter.

Head of Global Research and Strategy, Phil Steggals, shares his top tips on running workshops that translate research findings into business action.

Stay ahead

Get regular insights

Keep up to date with the latest insights from our research as well as all our company news in our free monthly newsletter.

Stay ahead

Get regular insights

Keep up to date with the latest insights from our research as well as all our company news in our free monthly newsletter.

Trusted by