Understanding customer behavior.

Truly understand your customers’ needs and challenges to inform future strategy.

Customer understanding

It is vital for brands to understand and respond to evolving customers’ needs to remain relevant and stay ahead of the competition.

We work with businesses helping them to get under the skin of current and target customers so you can develop strategies designed around their needs.

We know that every customer group is different. That’s why we’ll partner with you to develop a tailored approach that will work for your target audience. Drawing on our vast toolkit of qualitative and quantitative methodologies, we’ll find the right techniques to meet your needs – whether that’s understanding how your product is used in home via an online community or exploring how consumers perceive your brand through TDIs. By bringing you closer to your customers in this way, we can embed rich understanding across your organization to facilitate customer-centric decision-making.

The impact customer understanding research can have on your business:

Optimize products to retain and grow customers

By understanding what matters to your customers, we can help you optimize products to ensure they hit the mark.

Develop winning products and services that deliver on customer needs

By bringing you closer to the people you want to reach, we’ll help you understand how to create product and service offerings that really resonate.

Create a customer-centric culture

Building rich customer understanding across your organization ensures that customer needs are placed at the heart of decision-making.

The global boutique for data and insight

Our global footprint makes us the go-to partner for international market research. We offer all qualitative and quantitative methodologies across our office network and beyond.

Local time Population
Free Report

Conducting online market research in Asia: The Go-To Guide

What online methodologies work best in India? How do you get the most out of respondents through digital methodologies in China? Experts across our global boutique share best practice tips and techniques for conducting online market research in Asia Pacific.

Download the guide now
Conducting Online Research in Asia 2
asias-ev-future-two-wheelers
Blog

Why Scooters, Not Cars, Are Leading Asia’s Electric Future.

While the world watches Tesla, a more profound electric shift is unfolding in Asia. And it’s happening on two wheels. More than 9.6 million electric two-wheelers were sold across Asia in 2023, compared to fewer than 2 million electric cars. In India, electric scooter sales rose by over 36 percent year-on-year, led by local players […]

the-mushroom-revolution
Blog

The Consumer Appetite Fueling a Mushroom Revolution in Grocery.

In a trade hall packed with natural food startups and plant-based hopefuls, the mushroom drinks were among the first to sell out. Odyssey’s lion’s mane “cold brew” disappeared before lunch. Popadelics’ truffle-dusted shiitake chips were gone by midday. And when the Natural Products Expo West wrapped for the year, trend watchers were left with one […]

Blog

How Market Research is Adapting to the Attention Economy.

Every second, a huge amount of content competes for our attention—news feeds refresh, notifications alert us, and videos play automatically before we can skip them. People aren’t just scrolling through; they’re avoiding, filtering, and tuning out. This overload of information has made our attention very valuable. Recent studies indicate the average human attention span has […]

oral-care-in-Japan
Blog

Inside Japan’s Overlooked Dental Crisis.

Japan has one of the longest life expectancies in the world. Yet many of its citizens skip the dentist until something hurts, and the results are catching up with them. While the country’s universal health insurance system provides broad access to dental treatments, from fillings to oral surgery, preventive habits remain inconsistent. Japan’s universal health […]

Trusted by