Too young for MTV Unplugged and too old for Snapchat, Xennials find themselves in a unique generational sweet spot. Born between 1977 and 1985, this micro-generation bridges the gap between Gen X’s analog childhood and Millennials’ digital-first upbringing. They’re old enough to remember life without the internet yet young enough to have embraced social media, smartphones, and streaming services.
Often overlooked, Xennials carry significant cultural and economic influence, blending Gen X’s skepticism with Millennials’ optimism. Understanding Xennials is crucial for global brands crafting nuanced, cross-generational strategies. Brands and market researchers must prioritize them, especially across key Western and Asian markets.
Definition and Origin of Xennials
The term ‘Xennials’ refers to those born between 1977 and 1985. Sitting between Generation X and Millennials, this micro-generation was shaped by societal and technological shifts, having grown up in a world transitioning from analog to digital. Xennials experienced life before the internet, yet they were among the first to adopt it. This unique combination gives them a distinctive perspective—blending traditional values with modern technological comfort.
Unlike Gen X, often characterized by skepticism and individualism, Xennials tend to have a more optimistic, adaptive outlook, closer to Millennials. However, they’re less digitally dependent than Millennials, maintaining a balance between tech-savviness and pragmatic realism.
Key Characteristics of Xennials
Xennials are known for several traits that make them a standout consumer group:
Adaptability: Xennials are highly adaptable, seamlessly transitioning from landlines and paper maps to smartphones and GPS. This adaptability makes them early adopters of new technologies without the digital dependency seen in younger generations.
Technological Savviness: Growing up alongside the rise of the internet, Xennials are fluent in digital technologies but maintain caution, balancing their online and offline lives.
Value-Driven Purchases: Xennials prioritize quality, longevity, and sustainability, focusing more on value-driven purchase decisions than brand loyalty.
Global Insights on Xennials
While Xennials share core characteristics globally, cultural and economic contexts influence their behaviors:
United States: Xennials in the US tend to be financially cautious, particularly after the 2008 crisis, with spending directed toward practical purchases like home improvement and wellness.
United Kingdom: Similar to the US, UK Xennials value sustainability and ethical business practices, balancing digital literacy with technological skeptism.
China: Chinese Xennials are highly tech-savvy but remain deeply rooted in family values, often investing in property and education.
India: In India, Xennials are a bridge generation, embracing mobile technology and e-commerce while maintaining strong ties to community and family.
Singapore: Xennials in Singapore are highly urbanized and focus on quality over novelty, especially in areas like education and technology.
The Xennial Consumer
Buying Behaviors
Xennials’ buying behaviors are shaped by their pre-internet childhood and fully digital adulthood. This unique positioning influences their preference for quality over quantity, brand loyalty with caution, and a focus on experiences over possessions.
Quality Over Quantity: Xennials prefer products with durability and long-term benefits, choosing to invest in items that last over fleeting trends.
Brand Loyalty with Caution: While they exhibit brand loyalty, Xennials are discerning consumers. They prioritize brands that align with their sustainability and ethical sourcing values, making loyalty contingent on transparency and authenticity.
Experiences Over Possessions: Like Millennials, Xennials prioritize experiences—travel, wellness, and personal development—over material goods, but with a more practical, less impulsive approach.
Spending Power
These cautious yet value-driven behaviors translate directly into their spending power across key industries. In their late 30s and early-to-mid 40s, Xennials hold significant economic power, balancing family obligations with career advancement. Xennials are notable for spending on home renovations and family services, reflecting their dual roles as professionals and parents.
Global Insights
Brands that successfully engage Xennials understand the importance of aligning with their values of practicality, quality, and social responsibility:
United States: Apple’s long-lasting products and seamless ecosystem resonate with Xennials, who appreciate functionality and durability.
United Kingdom: Waitrose taps into Xennials’ preference for ethically sourced, high-quality products, supporting sustainability and reducing plastic.
Japan: Muji’s minimalist, functional, and sustainable goods appeal to Xennials, who value durability and ethical consumption.
Indonesia: Tokopedia has successfully targeted Indonesian Xennials, focusing on reliability, trust, and seamless online shopping experiences.
The Role of Technology in Xennial Lives
Technology Adoption
Xennials approach technology with caution and balance. Unlike Gen X, who were slower to adopt new technologies, and Millennials, who embraced it without hesitation, Xennials strike a middle ground. Their comfort with both analog and digital worlds makes them adept at using modern tools, but they remain pragmatic about integrating technology into their lives.
Impact of Social Media and E-Commerce
Xennials use social media and e-commerce strategically rather than impulsively. They use platforms like Facebook and LinkedIn to network and stay informed while avoiding viral challenges and performative content. When it comes to online shopping, Xennials prefer trusted platforms that prioritize transparency and authenticity.
Singapore: Platforms like Lazada and Qoo10 cater to Xennials’ desire for affordable, high-quality products.
Vietnam: Social commerce is growing in Vietnam, and Xennials prefer established brands like Tiki, emphasizing transparency and reliability.
Real-Life Examples
Tata CliQ (India): This e-commerce platform appeals to Xennials with a focus on premium, branded products, clear product descriptions, and transparency.
Decathlon (Global): Decathlon combines affordability with eco-friendly initiatives, appealing to Xennials’ practicality and commitment to sustainability.
FairPrice (Singapore): FairPrice’s mix of digital and offline experiences, sustainability focus, and personalized recommendations resonate with tech-savvy Xennials.
Brand Strategies for Reaching Xennials
Personalization and Value-Driven Marketing
To effectively engage Xennials, brands must go beyond traditional marketing approaches and focus on personalized, value-driven strategies. Xennials gravitate towards brands offering more than just a product—authenticity, sustainability, and quality are key. This group is particularly discerning, preferring brands that align with their ethical values and offer practical benefits.
AI-Powered Personalization: Using AI-driven predictive models, brands can create hyper-targeted campaigns based on Xennial preferences. This data-driven approach allows for tailored recommendations and individualized experiences.
Sustainability and Ethics: Xennials gravitate toward brands emphasizing sustainability, fair trade, and corporate transparency. Highlighting long-term value and social impact can build trust.
Behavioral economics provides deeper insights into the psychological drivers behind Xennials’ purchasing decisions, offering brands a more nuanced way to influence their choices. By understanding principles like loss aversion, social proof, and present bias, brands can craft strategies that resonate with Xennials’ values and decision-making processes.
Loss Aversion: Xennials are risk-averse, having experienced economic uncertainties. Brands can frame their products as long-term investments to help Xennials avoid potential future losses.
Social Proof: Authentic reviews and community endorsements build the trust Xennials seek before committing to a purchase. Leveraging this can strengthen brand relationships.
Present Bias: Xennials value long-term quality but are also motivated by immediate rewards. Limited-time offers and personalized discounts can appeal to this bias while aligning with their demand for quality.
Anchoring Effect: Brands can present premium product versions to set higher reference points, making their standard offerings seem like better-value alternatives.
Ethical Framing: Xennials are drawn to brands that highlight ethical practices. Framing product choices around social or environmental benefits appeals to their preference for ethical consumption.
By integrating these behavioral principles, brands can create campaigns that resonate deeply with Xennials’ motivations, driving trust and loyalty.
Marketing to Xennials Across Regions
Global brands must adapt to regional contexts while maintaining consistency. Here are some examples:
Thailand: Unilever has built strong connections with Xennials through sustainability-focused campaigns in personal care products.
The Philippines: Globe Telecom targets Xennials through its digital services and messaging around environmental conservation and digital education.
United Kingdom: John Lewis & Partners focuses on ethical sourcing and sustainability, resonating with Xennials who value quality and longevity.
Actionable Insights for Senior Leaders
Leverage Data for Personalization: Use AI and CRM systems to deliver personalized experiences.
Emphasize Long-Term Value: Focus on quality and sustainability to build trust and loyalty.
Maintain Global Consistency with Local Sensitivity: Adapt strategies to different cultural contexts while staying true to core brand values.
Final Thoughts
Xennials represent a unique micro-generation that bridges the gap between Gen X and Millennials. Straddling both the analog and digital worlds, Xennials showcase adaptability, technological savvy, and value-driven purchasing habits. They prioritize quality, sustainability, and authenticity in their consumer choices and have become influential across various markets. As they continue to age into leadership and decision-making roles, Xennials hold significant spending power, making them a critical demographic for brands to understand and engage.
Actionable Recommendations to Engage Xennials
For brand managers and CMOs, integrating Xennial-specific strategies into global marketing plans can create a lasting impact.
Here are clear steps to consider:
Focus on Personalization: Use data-driven insights to deliver highly personalized experiences that resonate with Xennials’ preferences and values.
Emphasize Longevity and Quality: Ensure your products offer lasting value and practical benefits. Xennials are more likely to invest in quality over fleeting trends.
Align with Values of Sustainability and Ethics: Communicate your brand’s sustainability initiatives and ethical practices. This generation is drawn to brands that reflect their desire for positive social and environmental impact.
Balance Digital and Offline Channels: While Xennials are fluent in digital technology, they still appreciate offline touchpoints and real-world experiences. Offer a balanced approach catering to their preferences online and offline channels.
Adapt Regionally: While maintaining core brand consistency, tailor your marketing strategies to suit the local context in different regions, especially in Asia and Western markets, to fully engage Xennials.
As Xennials age into their 40s and beyond, their influence on consumer behavior will grow. With their increasing presence in leadership roles, Xennials are poised to drive trends in sustainability, technology adoption, and value-driven purchasing. Brands that successfully engage this generation today will position themselves to benefit from their long-term loyalty and advocacy, shaping consumer markets for years to come.
Personas are like cilantro—you either love it or gag at the thought of it. For some marketers, personas are an essential ingredient, adding clarity and focus to their campaigns. For others, they are something they’d rather do without, seeing it as an unnecessary complication that doesn’t consistently deliver.
This divide isn’t just a matter of taste. Some argue that personas oversimplify today’s consumers’ complex behaviors, making them feel outdated or irrelevant. Meanwhile, others support personas as a crucial tool for understanding and connecting with audiences.
Personally, personas are to my taste—just like cilantro (or coriander, depending on where you’re from). They help visualize and empathize with different customer segments, leading to strategies that truly resonate. But like any tool, it’s important to weigh both the pros and cons to fully understand their place in modern marketing.
The Case For Personas
Visualization and Empathy
Personas offer a way to put a face to your audience, turning abstract data into a more relatable picture of who you’re trying to reach. When you can visualize your customer’s world, it’s easier to step into their shoes, understand their needs, and anticipate their reactions. This kind of empathy is crucial for crafting messages and strategies that actually resonate, rather than just ticking the boxes of a generic marketing plan.
“The buyer persona profile gives you a chance to truly empathize with target buyers, to step out of your role as someone who wants to promote a product and see, through your buyers’ eyes, the circumstances that drive their decision process.”
Adele Revella, CEO of Buyer Persona Institute
Audience Understanding
Digging into personas helps you get past the surface level and truly understand the different segments of your audience. It’s not just about knowing who they are—it’s about understanding what drives them, what they value, and how they make decisions. With this deeper insight, you can communicate more effectively and develop products that actually meet their needs rather than just guessing at what might work.
Strategy Alignment
One of the biggest advantages of personas is how they can align your marketing strategy with the real-world needs and preferences of your audience. When you have a clear idea of who you’re talking to, you can tailor your approach to fit their expectations and desires. This leads to campaigns that are more targeted and more successful because they’re built on a foundation of genuine understanding.
“Basing your work on buyer personas prevents you from sitting on your butt in your comfortable office just making stuff up, which is the cause of most ineffective marketing.”
David Meerman Scott, Marketing Strategist and Author
Consistent Messaging
Personas also play a major role in maintaining consistent messaging across different channels. When everyone on your team shares the same clear picture of the target audience, it’s much easier to stay on the same page, whether you’re creating a social media post, an email campaign, or a new product description. This consistency helps build trust and brand recognition, making your marketing efforts more cohesive and effective.
The Case Against Personas
Oversimplification
One of the main criticisms of personas is that they can sometimes oversimplify the complexity of real people. When you distill a diverse audience to a handful of representative profiles, you risk creating stereotypes rather than capturing the full range of behaviors and motivations. This can lead to too broad or generic strategies, missing the nuances that make a campaign truly effective. Instead of engaging with the richness of the audience, marketers might find themselves stuck in a one-size-fits-all approach that doesn’t quite hit the mark.
“Real people are complex and multifaceted, and trying to fit them into neat little boxes can result in marketing that feels generic and out of touch.”
Ryan Deiss, CEO of DigitalMarketer
Inflexibility
Another issue with personas is that they can make marketers too rigid in their thinking. Once a persona is established, there’s a tendency to stick to it, even when the market or audience is evolving. This inflexibility can be a real drawback in industries where trends and consumer preferences change rapidly. By clinging too tightly to personas, marketers might miss out on new opportunities or fail to connect with emerging segments that don’t fit neatly into the existing profiles.
Lack of Data-Driven Insights
A common critique is that personas are often built on assumptions rather than solid data. While they can provide a useful framework, they might not always reflect the reality of a fast-changing market. In modern marketing, where data-driven insights are increasingly crucial, relying too much on personas can feel like operating with blinders on. Without continually updating and validating personas with fresh data, there’s a risk of basing decisions on outdated or inaccurate information, leading to less effective marketing strategies.
“The danger of personas is that they can become a crutch, preventing marketers from engaging with the real complexity of their audience. In today’s fast-changing world, personas can feel outdated and out of sync with reality.”
Tom Goodwin, EVP of Innovation at Zenith Media
Time and Resource Intensive:
Finally, creating and maintaining accurate personas can be a time-consuming and resource-intensive process. It requires significant effort to gather the necessary data, distill it into valuable profiles, and then keep those profiles up to date as the market evolves. For some marketers, this investment might not seem worth it, especially when there are other insights-driven activities that could deliver more immediate returns in a world where efficiency matters; the cost of building and maintaining personas can be a real sticking point.
Common Misconceptions
Personas Are Outdated
One of the most persistent misconceptions about personas is that they’re a relic of old-school marketing, no longer relevant in our fast-paced, data-driven world. While it’s true that personas have been around for a while, that doesn’t mean they’re outdated. When used correctly, personas can still provide valuable insights that help marketers connect with their audience in meaningful ways. The key is to ensure that personas are regularly updated and based on current data rather than static profiles that quickly become irrelevant.
Personas Can’t Be Adapted for Modern Marketing
Another common myth is that personas are too rigid to be helpful in today’s dynamic marketing environment. Critics argue that personas can’t keep up with the speed of change or the complexity of modern consumer behavior. However, this doesn’t have to be the case. Personas can and should evolve along with your audience. By incorporating real-time data, social listening, and other modern tools, personas can be as flexible and responsive as needed. Far from being incompatible with modern marketing, adaptable personas can actually enhance it by providing a clear, yet fluid, understanding of your target audience.
Personas Are Based on Guesswork
Some believe that personas are just educated guesses rather than grounded in real evidence. While it’s true that poorly constructed personas can be little more than assumptions, well-researched personas are anything but. When based on thorough market research and real data, personas can be a powerful tool for understanding your audience. The misconception here isn’t about the tool itself but how it’s used. The more effort put into gathering accurate data, the more reliable and effective personas will be.
Personas Limit Creativity
There’s also a notion that personas stifle creativity by boxing marketers into specific ideas about who their audience is. In reality, personas can actually inspire creativity by providing a focused lens through which to explore new ideas. Instead of thinking of personas as restrictive, consider them as a starting point—a way to ground creative strategies in real audience needs and behaviors. By knowing the parameters, marketers can push the boundaries in ways that are both innovative and relevant.
Personas Don’t Work in B2B Marketing
Finally, some argue that personas are more suited to B2C contexts and don’t translate well to B2B marketing, where buying decisions are often more complex and involve multiple stakeholders. While it’s true that B2B marketing can be more intricate, personas can still play a crucial role. By developing personas for different decision-makers within a company, marketers can tailor their approach to address the specific concerns and needs of each stakeholder, making their strategies more effective across the board.
Final Thoughts
When it comes to personas, there are strong arguments on both sides of the debate. On one hand, personas can oversimplify complex audiences and risk becoming outdated if not carefully maintained. On the other hand, they offer a valuable way to visualize and empathize with customer segments, leading to more targeted and effective marketing strategies.
The truth lies somewhere in between. While personas have limitations, they can still be a powerful tool when used correctly—especially when they’re built on solid data and regularly updated to reflect changing consumer behaviors. Rather than relying on personas as a one-size-fits-all solution, the key is to incorporate them as part of a broader, more flexible marketing toolkit.
Ultimately, a balanced approach is likely to yield the best results. By using personas alongside other insights-driven methods, marketers can ensure that their strategies are grounded in real understanding and adaptable to the ever-changing landscape. Personas aren’t the be-all and end-all, but when integrated thoughtfully, they can play a crucial role in creating campaigns that truly resonate with your audience.
The grooming industry for men in Thailand is driven by cultural influences, evolving consumer behaviors, and economic growth.
Gone are the days of male grooming defined by Gillette razors in black packaging with neon accents. In the past, it was assumed men cared little about self-care, and grooming products were designed for convenience over quality.
Fast-forward to today, and the male grooming market has evolved significantly. Thanks to shifting perceptions of masculinity, the rise of social media, and influential male figures, self-care, and self-expression are now integral to modern masculinity. Thai men are embracing skincare, cosmetics, and grooming routines as essential parts of their daily routines, driving a wave of innovation and growth in the industry. Brands have adapted, focusing on effective ingredients and gender-neutral packaging. Today’s male grooming industry is not just about appearance but also empowerment, fueled by education and evolving cultural norms.
This trend mirrors the global growth in male grooming, projected to reach $115 billion by 2028, up from $80 billion in 2022, according to Statista. Thailand is a key player in this expanding market, influenced by unique local preferences and international trends. Within Asia, Japan, South Korea, and Thailand are the top men’s beauty products consumers.
Worldwide Beauty Trends and Its Impact on Thailand
The global male grooming market has evolved from basic hygiene products to a broader range of skincare, cosmetics, and grooming tools. In Western markets, men are increasingly experimenting with products to enhance their appearance and well-being. Brands like The Ordinary and Fenty Beauty have embraced gender-neutral packaging and a focus on efficacy, allowing men to participate in self-care without the constraints of traditional gender norms.
In 2021, the Bangkok Post reported about one-third of Thai men between 25 and 34 had purchased foundation or lipstick within the last year.
Thailand reflects many of these global trends but with distinct local influences. Thai men, particularly in urban areas like Bangkok, are heavily influenced by K-pop and J-pop culture, where male idols have redefined beauty standards. This has driven demand for BB creams, facial masks, and subtle cosmetics. While gender-neutral branding is gaining traction globally, Thai brands often still associate grooming products with traditional gender roles. However, this is changing as younger generations embrace more diverse grooming practices, blending global influences with local preferences.
Image Source: Instagram
Thailand’s Male Grooming Market
Market Overview
Thailand’s male grooming market is thriving, driven by changing perceptions of masculinity, the influence of pop culture, and growing awareness of personal grooming as part of overall health and well-being. Men are increasingly adopting skincare routines and cosmetics traditionally associated with women, with younger generations viewing grooming as essential to self-care and self-expression.
Thailand’s dynamic consumer market supports this growth. Urban centers like Bangkok have become hubs for male grooming trends fueled by a young, tech-savvy population. E-commerce platforms like Lazada and Shopee have made it easier for men across Thailand to access a wide range of grooming products, contributing to rapid market expansion.
Market Growth and Demand
The Asia-Pacific male grooming market, which includes Thailand, is expected to reach $15.1 billion by 2030. In Thailand, this growth is particularly evident in the skincare segment, with products like cleansers, moisturizers, and sunscreens becoming staples in men’s daily routines.
E-commerce has been crucial in expanding the market, making premium and niche products more accessible to men nationwide, including in rural areas. The growing number of male grooming salons and barbershops in urban areas reflects the increasing demand for professional grooming services, further driving market growth.
Consumer Demographics
Thai male grooming consumers are diverse, with urban men, particularly in Bangkok, leading the trend. These consumers, typically aged 18 to 35, are influenced by global beauty trends, social media, and celebrity endorsements. They are also more willing to invest in premium grooming products, viewing them as essential to maintaining their appearance and well-being.
In contrast, rural male consumers focus more on practicality and affordability. While demand for grooming products is growing in these areas, it is often driven by basic hygiene needs. However, with the rise of e-commerce, even rural consumers are exploring more advanced grooming options as they become more accessible.
Income levels also play a significant role in shaping grooming habits. Higher-income consumers tend to gravitate toward premium products, while middle and lower-income consumers focus on affordable yet effective options. However, across all income levels, there is a growing awareness of the importance of grooming, driven by social media influence and peer pressure.
Cultural Shifts and Influences in Thailand
Redefining Masculinity
Thailand’s younger generation is leading a cultural shift in perceptions of masculinity. Grooming is no longer seen as compromising one’s masculinity but as an essential aspect of self-care and confidence. Social media platforms like TikTok and Instagram play a pivotal role in this shift by giving visibility to men who embrace grooming as part of their identity, further normalizing these behaviors. This growing acceptance of self-expression through grooming reflects a broader trend in which traditional gender norms are being redefined.
Influence of K-pop and J-pop
Regional pop culture, particularly from South Korea and Japan, has significantly influenced male grooming trends in Thailand. K-pop idols like BTS and EXO have set new standards of modern masculinity with flawless skin and polished looks, inspiring Thai men to adopt similar grooming routines. Products like BB creams, light foundations, and skincare routines that emphasize achieving the “glass skin” look are particularly popular among Thai men influenced by these trends.
Similarly, J-pop idols and actors are admired for their meticulous grooming, contributing to more sophisticated habits among Thai men. These pop culture icons have made grooming an integral part of self-expression for many Thai men, blending global beauty trends with local cultural norms.
Local Celebrity Endorsements
Local Thai celebrities also play a crucial role in shaping male grooming trends. Actors and singers like Mario Maurer and Nadech Kugimiya have become powerful advocates for grooming products, using their influence to promote a more modern and diverse view of masculinity. These campaigns have broken down traditional gender barriers, encouraging Thai men to invest in their appearance.
For example, Mario Maurer’s endorsements for various skincare brands have resonated with Thai men, who see him as a relatable figure. Similarly, Nadech Kugimiya’s campaigns for premium skincare products have helped elevate the market, making higher-quality grooming solutions more aspirational and accessible to a wider audience.
The Role of Male Beauty Influencers in Thailand’s Grooming Boom
Male beauty influencers are increasingly driving the male grooming market in Thailand, using platforms like Instagram, TikTok, and YouTube to reach a broad and engaged audience. These creators are not only normalizing grooming and makeup for men but are also helping to reshape cultural norms around masculinity in the country. Their content resonates with younger generations, who are more open to experimenting with beauty products and grooming routines.
Key Examples:
Kacha Nontanun: A popular Thai singer and actor, Kacha frequently shares grooming tips with his fans on social media, discussing everything from skincare routines to makeup looks. His influence has made grooming more accessible to Thai men, encouraging them to invest in products that enhance their appearance.
Tae Darvid: Known for his flawless skin and polished appearance, actor and beauty influencer Tae Darvid regularly collaborates with beauty brands to promote skincare and grooming products tailored to men. His presence on Instagram has made him a key figure in Thailand’s male grooming market.
Poom Pattaranuwat: Renowned for his stylish looks and detailed skincare routines, Poom is another influential figure in Thailand’s beauty scene. His content often focuses on skincare solutions to address concerns like acne and oily skin, resonating with his male followers.
These influencers have become central figures in the growing acceptance of male grooming in Thailand. They’ve introduced new grooming products tailored to Thai men’s needs through their collaborations with local and international beauty brands. By promoting beauty as part of self-expression and self-care, they’ve contributed significantly to the cultural shift that views grooming as an essential aspect of modern masculinity.
As the popularity of male beauty influencers continues to rise, brands are increasingly partnering with these creators to reach younger audiences. This trend is expected to grow, further expanding the male grooming market in Thailand and offering new opportunities for brands to innovate and engage with this dynamic consumer segment.
Opportunities for Global Beauty Brands
Market Entry Strategies
Global brands looking to enter the Thai male grooming market should focus on localization. Here are some strategies:
Leverage Local Influencers: Collaborating with Thai celebrities and influencers is essential for building credibility. Influencers can help global brands localize their message, making products more relatable to Thai consumers.
Tailor Marketing Messages: Marketing campaigns should align with local values and aesthetics. Avoid overly Westernized approaches and resonate with the Thai audience through culturally relevant messaging.
Adapt Product Formulations: Consider Thailand’s humid climate. Lighter, non-greasy formulations are preferred, and products should be tailored to address common skin concerns in the region.
Minimalist Packaging: Reflecting the sleek and modern aesthetics seen in K-beauty trends can appeal to Thai consumers who favor simple yet sophisticated designs.
Case Study: G&M Cosmetics’ Entry into Thailand
G&M Cosmetics, an Australian brand, successfully entered Thailand’s beauty market by leveraging online channels such as Lazada and Shopee to reach digitally savvy Thai consumers.
Recognizing the high demand for natural and clean beauty products, G&M introduced its P’URE Papayacare range, which resonated strongly with local consumers. After achieving success online, G&M expanded into brick-and-mortar retail through a partnership with Tops Club, a retail chain owned by Central Retail.
Their vegan, natural skincare focus aligned perfectly with Thai consumers’ preference for safe, gentle products, helping the brand establish a strong market presence. G&M also utilized local events and influencer partnerships to boost visibility and engagement. This multi-channel approach demonstrates the importance of understanding local preferences and using digital and physical retail strategies to build a brand in Thailand.
Product Innovation
The Thai male grooming market offers substantial opportunities for innovation:
Skincare Focus: Products that address acne, oily skin, and sun protection are in high demand. Global brands can innovate by offering:
Oil-control moisturizers
Lightweight sunscreens
Anti-aging serums for men
Cosmetics for Men: BB creams, concealers, and tinted moisturizers providing natural coverage are gaining popularity. Global brands can cater to this growing demand for subtle cosmetics.
Advanced Grooming Tools: High-quality grooming tools, such as precision razors and electric shavers, appeal to tech-savvy Thai men who prioritize efficiency in their grooming routines.
Case Study: Better Way (Thailand) Co., Ltd.
Image Source Mistine – Instagram Feed
Background
Better Way is the parent company of Mistine, one of Thailand’s largest beauty and personal care brands. Mistine is a household name in Thailand, known for its wide range of affordable products, including cosmetics and personal care items. Recently, Mistine has expanded its offerings to include male grooming products to capitalize on the growing trend.
Strategy
Mistine’s strategy involved launching a dedicated line of male grooming products catering to specific skin concerns such as acne and oily skin. The brand focused on using locally sourced ingredients appealing to Thai consumers. Mistine also heavily invested in marketing campaigns featuring popular Thai celebrities and influencers to promote its male grooming products, reinforcing how grooming is essential for modern men.
Results
Mistine’s male grooming products gained traction quickly, thanks to the brand’s strong reputation and effective marketing campaigns. The brand’s use of local influencers helped make male grooming more mainstream, resulting in increased market share in the competitive grooming sector.
Distribution and E-commerce
E-commerce plays a crucial role in reaching Thai male grooming consumers. To succeed, global brands should:
Focus on E-commerce Platforms: Establish a strong online presence on popular platforms like Lazada, Shopee, and JD Central, which dominate the Thai online shopping space.
Localized E-commerce Strategies: Engage Thai consumers through localized strategies such as influencer partnerships for product launches, live-streaming events, and easy payment options.
Hybrid Distribution Approach: While e-commerce is essential, physical stores still play a role in product discovery. Pop-up stores or collaborations with local retailers can provide opportunities for consumers to experience products in person.
Thanks to the trailblazing efforts of brands like Fenty Beauty, which has redefined inclusivity in cosmetics with its gender-neutral approach, and dedicated men’s grooming lines from heavyweights like Tom Ford and Hims, the boundaries of the male grooming industry are continuously expanding and reshaping perceptions of masculinity.
Thailand’s male grooming market is poised for continued growth, driven by cultural shifts, rising awareness of self-care, and the influence of regional pop culture. Global brands that adapt to local preferences and embrace innovative strategies will be well-positioned to capitalize on this dynamic market.
To stay ahead of emerging trends in the global beauty industry, download our Global Consumer Trends Report in the Beauty Industry here. This report delves deeper into the trends shaping the future of beauty and cosmetics worldwide.
Generational labels are often used to define large cohorts of people born within specific timeframes, from Baby Boomers to Millennials and Gen Z. But what happens when someone is born at the beginning or end of a generation, right on the cusp of two? These individuals—often known as cuspers—belong to a micro-generation between two larger generational groups. While they share traits with both generations, cuspers often straddle two worlds, embracing aspects of each while fully fitting into neither.
Defining Cusp Generations
Cuspers are those born at the intersection of two major generational cohorts. These micro-generations do not fully identify with the characteristics of either generation they border but instead embody traits from both. This challenges the rigid boundaries typically associated with generational labels, complicating how different age groups perceive the world and make decisions.
The Importance of Cusp Generations for Marketers
Understanding these cusp generations is crucial for brands looking to tap into nuanced consumer behavior. Cuspers provide a unique perspective, combining influences from the generational shifts they were born into. This dual perspective makes them adaptable yet more challenging to define, requiring a deeper understanding for effective engagement. Recognizing and targeting these micro-generations can unlock opportunities for more personalized, future-focused marketing strategies.
Micro-generations matter because they reveal the fluidity of generational identity. Traditional generational cohorts are often defined by significant historical, cultural, or technological events that shape attitudes and behaviors. However, cuspers are influenced by events from two generational perspectives, making them more adaptable and open-minded—a valuable asset in a world where consumer expectations are rapidly evolving. Brands willing to engage with this complexity can tailor their strategies to meet the nuanced needs of cuspers across markets.
Generational identity plays a crucial role in shaping purchasing decisions and communication preferences. Cuspers, straddling two worlds, often feel disconnected from rigid generational narratives. This means marketing strategies for cuspers must be flexible and adaptable, incorporating elements to appeal to both generations they bridge.
The unique position of cuspers provides them with a broader understanding of different generational perspectives. For brands, this translates into the need for relevant campaigns to speak to a multifaceted audience that doesn’t fit neatly into predefined categories.
Who is Generation Jones? (Born 1954-1965)
Generation Jones occupies a unique space between the Baby Boomers and Gen X, blending the optimism and idealism of the Boomers with the skepticism and pragmatism of Gen X. Born between 1954 and 1965, this micro-generation experienced the tail end of the post-war economic boom but also witnessed societal shifts in the 1970s and 1980s, including the rise of technology, changing family structures, and evolving social norms. Often overlooked, Generation Jones members are characterized by their adaptability, resilience, and a strong sense of individuality, making them influential in today’s cultural and economic landscape.
A prime example of Generation Jones in the United States is Kamala Harris, the Vice President of the United States and the Presidential nominee in the 2024 U.S. election. Harris embodies the dual characteristics of this micro-generation, blending the activist spirit and progressive ideals of Baby Boomers with the independence and resourcefulness of Generation X. Her upbringing in the politically charged environment of the 1960s and 1970s, along with her experience navigating a rapidly changing world, reflects the essence of Generation Jones. Harris’ leadership style, which emphasizes collaboration and pragmatic problem-solving, resonates with the values of this micro-generation between two distinct cultural eras.
Reaching Generation Jones
Marketing to Generation Jones requires a nuanced approach that acknowledges their dual identity. This micro-generation values tradition and innovation, making them responsive to campaigns that balance respect for the past with forward-thinking ideas. Brands wanting to engage Generation Jones should focus on authenticity, reliability, and a sense of purpose while embracing modernity. Highlighting sustainability initiatives alongside quality craftsmanship can resonate deeply with this cohort, as can messages that emphasize personal empowerment and community involvement.
In the UK, Generation Jones has shown a strong affinity for legacy brands that adapt to modern trends, such as Marks & Spencer. By evolving with their customers’ changing preferences—integrating sustainability practices while maintaining their trusted product quality—the brand continues to resonate with this micro-generation.
Who are Xennials? (Born 1977-1983)
Xennials are often described as a bridge generation, blending Generation X’s traits with Millennials’ characteristics. Born between 1977 and 1983, Xennials grew up in an analog world but were young enough to adapt seamlessly to the digital revolution. This micro-generation is defined by its ability to easily navigate pre-digital and digital worlds. While Xennials remember life without the Internet, they were early adopters of email, social media, and digital communication technologies as young adults. This duality has shaped their worldview, making them both nostalgic for simpler times and forward-thinking in embracing modern technology.
Xennials share the independence and skepticism of Gen X, combined with the optimism and tech-savviness of Millennials. They are adaptable yet discerning consumers seeking authenticity in a world that has become increasingly digitized. Xennials value human connections formed in the analog era, but they also understand and utilize digital tools to enhance their relationships and lives.
Journalist Sarah Stankorb, born in 1980, is a quintessential Xennial and has written extensively on the experiences of this micro-generation. Stankorb notes that Xennials uniquely blend analog nostalgia with digital fluency. She recalls a childhood where technology wasn’t ubiquitous but was present enough to make using it feel special. Xennials like Stankorb can remember dialing rotary phones yet smoothly transitioning to texting and social media in their young adulthood. This dual fluency allows Xennials to be both reflective and future-oriented.
Reaching Xennials
To engage Xennials effectively, brands must tap into their digital nostalgia and tech-savvy nature. Campaigns that evoke memories of the pre-digital era, such as retro branding or product revivals, can resonate deeply with this group. At the same time, Xennials appreciate convenience and efficiency in digital platforms and services. Brands that can blend nostalgic elements with modern innovations—whether through a product that harks back to their analog childhood or through tech-driven solutions that simplify their lives—are more likely to win their loyalty.
Emerging Trend: AI-driven personalization in products and services can enhance engagement with Xennials, combining tech-savvy features with a personalized touch that appeals to their desire for authenticity.
Who are Zillennials? (Born 1992-1998)
Zillennials represent the micro-generation between Millennials and Gen Z, balancing the digital native fluency of Gen Z with Millennials‘ optimism and collaborative spirit. Born between 1992 and 1998, Zillennials were among the first to grow up with the internet and smartphones but still experienced a pre-digital childhood. This makes them adaptable and able to bridge the gap between two very different generational cohorts. Unlike Gen Z, who have always known a hyper-connected world, Zillennials remember a time before social media became ubiquitous, making them nostalgic for the simplicity of the early internet.
Zillennials have developed a unique perspective on work, life, and technology. They tend to share Millennials’ idealism and desire for meaningful work but have also adopted Gen Z’s entrepreneurial mindset and preference for authenticity. This group values collaboration and independence, thriving in work environments that allow flexibility and creativity.
Zillennials in the Workplace
In the workforce, Zillennials are known for balancing Millennial traits such as teamwork and optimism with Gen Z’s focus on digital entrepreneurship. As they enter the job market, Zillennials bring digital fluency and a deep understanding of social media, e-commerce, and emerging technologies. They are comfortable with remote work and digital collaboration tools, which became essential during global shifts in work environments. Zillennials are more likely to value work-life balance and prioritize mental health and well-being.
Reaching Zillennials
To effectively engage Zillennials, brands must prioritize authenticity and transparency while offering tech-savvy solutions. This micro-generation craves genuine connections with brands and prefers companies that are socially responsible and honest in their messaging. Marketing campaigns that leverage storytelling, emphasize brand values, and showcase real customer experiences will likely resonate with Zillennials.
In Southeast Asia, brands like Grab have successfully connected with Zillennials by offering innovative, tech-driven services that are also socially responsible—such as ride-hailing with a focus on sustainability and supporting local businesses.
Who are Zalphas? (Born 2010-2015)
Zalphas, born between 2010 and 2015, represent a generation on the cusp of Gen Z and the emerging Gen Alpha. As digital natives, Zalphas are growing up in an era where technology is omnipresent, from interactive smart toys to virtual classrooms. Compared to older generations, Zalphas have only known a world with smartphones, voice assistants, and social media. However, their behavior and preferences are still shaped by Gen Z and the evolving digital landscape, making them an important generation to watch as they mature into independent consumers.
Zalphas already exhibit hybrid digital consumption patterns, seamlessly blending online and offline experiences. They are early adopters of digital entertainment, preferring platforms like YouTube, TikTok, and interactive apps designed for young users. This generation is growing up in a world where environmental and social issues are front and center, making them more socially conscious from an early age. Their exposure to global issues through digital media, combined with the influence of Gen Z, is likely to shape their expectations of brands in terms of ethics and sustainability. Zalphas are becoming increasingly aware of supporting brands prioritizing environmental and social responsibility.
Early Trends in Zalpha Behavior
Early studies on Zalphas reveal their preference for hybrid digital consumption, blending interactive technology with hands-on experiences. For example, the popularity of educational apps and gamified learning platforms illustrates how this generation integrates screen time with play and education. Zalphas are comfortable using voice-activated devices like Alexa and Google Home, and they often participate in family decisions about digital entertainment and home technology. This group is also showing signs of early brand loyalty, influenced by both their digital exposure and the choices their parents make for them.
Brand Implications of this Emerging Generation
Brands preparing for Zalphas’ entry into the market must focus on innovation, interactivity, and social responsibility. As digital natives, Zalphas will expect seamless, intuitive digital experiences. This includes highly interactive content, personalized engagement, and emerging technologies like augmented reality (AR) and artificial intelligence (AI).
Brands should consider the growing importance of ethics and sustainability for this generation. Zalphas are likely to hold brands accountable for their environmental and social impact, much like Gen Z, but with an even stronger emphasis on these issues due to their early exposure. Developing transparent and authentic communication around sustainability efforts and corporate responsibility will be critical for brands to earn Zalpha’s loyalty.
In Japan, educational tech companies are already catering to Zalphas by creating hybrid learning platforms that combine traditional study methods with interactive digital tools. These platforms promote learning and environmental awareness, aligning with the values of this emerging generation.
Yuppies to Millennials (Born 1965-1980)
While micro-generations like cuspers offer nuanced insights into the blending of generational traits, it’s also important to consider how broader cohorts, such as the Yuppies, have evolved, influencing workplace dynamics and consumer behaviors.
The cohort born between 1965 and 1980 occupies a unique space in generational history, often called the “Yuppies” or Young Urban Professionals. This group, representing early Gen X, was characterized by ambition, materialism, and a focus on career advancement during the 1980s and 1990s. However, as they aged and witnessed the evolution of the digital era, many Yuppies began adopting Millennial traits, particularly in their approach to work and lifestyle. They transitioned from the traditional corporate culture of the 1980s to the more flexible, purpose-driven mindset that became prevalent in the 2000s.
Yuppies initially embraced the hustle culture, prioritizing financial success, luxury consumption, and career achievement. However, over time, many in this cohort led the charge in transforming workplace dynamics championing work-life balance, remote work, and entrepreneurship. This shift was partly driven by the economic and technological changes of the late 1990s and early 2000s, as the internet and mobile technologies began to reshape industries and work environments.
Workplace Transformation in the 90s and 2000s
This generation played a key role in driving the workplace transformations that began in the 1990s and continued into the 2000s. As the internet and mobile technology disrupted traditional business models, Yuppies—many of whom had climbed the corporate ladder—began advocating for more flexible work arrangements. They were among the first to embrace remote work, and many left the corporate world to start their businesses, becoming pioneers of the entrepreneurial wave that defined the early 2000s.
Their influence helped reshape corporate culture from one focused on long hours and office presence to one that values productivity, results, and work-life balance. Yuppies also played a significant role in the rise of the gig economy, as many sought more control over their careers and personal lives. This shift toward flexibility and entrepreneurship laid the groundwork for the work preferences of younger generations, including Millennials and Gen Z, who expect remote work options and purpose-driven careers.
Brand Implications of the Broader Cohort of Yuppies
For brands looking to engage this broader cohort, it’s crucial to recognize their evolving priorities. While Yuppies may have started out focussing on material success, many have since shifted their focus to achieving a healthier work-life balance. Brands that appeal to this group should emphasize flexibility, convenience, and quality. Offering products or services that enhance their work-from-home setups, improve their wellness, or align with their entrepreneurial pursuits can resonate strongly.
This generation values authenticity and purpose-driven brands, much like Millennials. Companies that demonstrate social responsibility, sustainability, and a commitment to making a positive impact are more likely to gain the loyalty of this cohort. Brands should also consider highlighting the benefits of their products for enhancing productivity or improving quality of life, aligning with the values of this generation as they continue to lead the way in remote work and entrepreneurship.
In Germany, automaker BMW successfully tapped into this broader cohort’s evolving priorities by offering remote work-friendly vehicles, such as luxury electric cars with advanced connectivity features, catering to Yuppies who value sustainability and work-life integration.
The Case For and Against micro-generation
Micro-generations, such as Generation Jones, Xennials, Zillennials, and Zalphas, offer unique perspectives that can be valuable for brands and market researchers. However, recognizing and targeting these cusp generations has benefits and challenges.
The Argument for Recognizing Cusp Generations
Cusp generations provide brands with nuanced insights that can help bridge generational divides. These micro-generations embody traits from two larger cohorts, allowing them to adapt and relate to multiple perspectives. For example, Xennials balance analog nostalgia with digital fluency, while Zillennials blend Millennial optimism with Gen Z’s entrepreneurial spirit. By understanding cuspers, brands can create marketing strategies that resonate across generational boundaries, fostering deeper connections with a more diverse audience.
Another advantage of focusing on cusp generations is their adaptability. Cuspers often exhibit unique flexibility in their behaviors and preferences, making them early adopters of new trends and technologies. This adaptability allows brands to test innovative concepts with a receptive audience before rolling them out to the broader market. micro-generations can serve as cultural bridges, helping brands navigate the rapidly shifting dynamics between generations and ensuring their messages stay relevant in an increasingly fragmented media landscape.
The Argument Against the micro-generation Concept
While recognizing micro-generations can provide valuable insights, there is also a risk of overcomplicating segmentation. Creating too many generational subgroups can dilute the effectiveness of broader generational marketing strategies. Brands may find it difficult to craft targeted messages for each micro-generation, leading to a scattered approach that lacks coherence. Hyper-segmentation can result in analysis paralysis, where brands struggle to focus on key consumer segments due to the overwhelming number of subgroups they are trying to cater to.
Another challenge is the potential for diluting the overall brand message. By focusing too much on the specific needs of micro-generation, brands may lose sight of the commonalities that unite broader generational cohorts. This could lead to inconsistent messaging and a fragmented brand identity, confusing consumers and reducing the overall impact of marketing efforts.
Balancing Micro-generations with Broader Trends
The key to effectively leveraging micro-generation is balance. Brands should use insights from cusp generations to inform their strategies but keep segmentation simple. Instead of developing separate campaigns for each micro-generation, brands can identify shared values and preferences that resonate across generational lines. For example, sustainability, digital innovation, and authenticity appeal to multiple generations, including cuspers.
By integrating micro-generation insights into broader generational trends, brands can create cohesive strategies that speak to diverse audiences without diluting their message. The goal is to balance specificity and inclusivity, ensuring marketing efforts are targeted and scalable.
Key Takeaways for Brands
Understanding cusp generations is crucial for brand managers, product managers, and CMOs to develop marketing strategies that resonate with today’s diverse and dynamic consumer base. Cusp generations offer unique opportunities for engagement due to their ability to bridge generational gaps and adapt to shifting cultural and technological landscapes. Here are actionable insights for effectively integrating an understanding of cusp generations into your marketing and branding strategies:
Segment strategically: While it’s important to recognize the unique characteristics of cusp generations, avoid over-segmentation. Use microgenerational insights to refine your messaging within broader campaigns rather than creating (entirely) separate strategies for each group.
Emphasize flexibility: Cusp generations often mix traditional and modern traits. Your campaigns should reflect this duality by offering flexible options to appeal to nostalgic sentiments and forward-looking innovations.
Leverage technology and authenticity: Cusp generations are digitally savvy but crave authenticity. Create campaigns that combine cutting-edge digital experiences with genuine, purpose-driven messaging. Highlight how your brand aligns with the values of these micro-generations, particularly in areas like sustainability, inclusivity, and community impact.
Global consistency with local relevance: Cusp generations across different markets may share similar traits, but local culture can influence how these traits manifest. Adapt your global marketing strategy to include region-specific nuances to make your campaigns more relatable while maintaining a consistent brand message.
Cusp generations play an increasingly important role in the consumer market. Their unique blend of characteristics, drawn from two distinct generational cohorts, provides brands with opportunities to engage consumers in meaningful and dynamic ways. By understanding and integrating insights from micro-generations like Generation Jones, Xennials, Zillennials, and Zalphas, brands can develop more nuanced and effective marketing strategies.
The opportunity to connect with these consumers lies in embracing the complexity of their identities. Brands that move beyond traditional generational categories and engage with the multifaceted nature of consumer behavior will be better positioned to foster loyalty and drive long-term success.
Ultimately, understanding cusp generations allows brands to remain adaptable in an ever-evolving market, ensuring relevance across generational divides.
As third-party cookies crumble, so does the foundation of digital advertising. The impending demise of these cookies and growing restrictions on mobile device identifiers are forcing brands to rethink how they connect with consumers. Apple’s App Tracking Transparency (ATT) and other privacy-first initiatives have reshaped the landscape, ushering in a new era where traditional tracking methods are no longer viable.
This shift is more than a technical adjustment—it demands a fundamental transformation of digital advertising strategies. Brands must move away from third-party tracking and embrace privacy-centric approaches to thrive in this environment. The path forward is becoming clearer, with three key strategies emerging as crucial: first-party data collection, second-party data partnerships, and revisiting contextual and interest-based advertising. Although each brand’s journey will differ, one constant remains—the importance of building strong consumer relationships while safeguarding privacy.
In the early days of the internet, privacy was more of a default. Websites operated independently, and tracking user activity across platforms was difficult. Users could browse anonymously, leaving little trace of their behaviour. However, this changed in the mid-1990s with the introduction of cookies, initially designed to improve user experience by remembering login details and preferences.
Third-party cookies evolved quickly, becoming powerful tools for tracking user behaviour across websites, enabling advertisers to deliver highly personalised ads. This marked the beginning of an era where cookies became the backbone of programmatic advertising and fueled the growth of digital giants like Google and Facebook.
However, as awareness of privacy issues grew, so did the demand for stronger protections. This led to regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), setting the stage for the eventual phase-out of third-party cookies.
The Golden Age of Third-Party Cookies
Before third-party cookies became widespread, digital advertising primarily relied on contextual targeting—placing ads based on the content of a webpage rather than tracking individual users. For example, a reader browsing an article about hiking might see ads for outdoor gear, not because the advertiser knew their browsing history but because of the relevance of the content. While effective to some degree, this method lacked the precision advertisers desired.
The introduction of third-party cookies changed everything. By enabling cross-site tracking, advertisers could deliver highly personalized ads tailored to users’ browsing habits, interests, and demographics. This precision significantly improved campaign effectiveness, making third-party cookies the cornerstone of programmatic advertising.
However, as third-party tracking became pervasive, privacy concerns followed. Users became increasingly aware of how their data was being collected and used, fueling the demand for stronger privacy protections. These concerns and regulatory pressures like GDPR and CCPA set the stage for the phase-out of third-party cookies and the rise of privacy-first alternatives.
Phasing Out Third-Party Cookies
Google has been preparing to phase out third-party cookies in its Chrome browser for years, but the timeline has shifted multiple times. The latest change delays the complete removal of cookies until 2025. Unlike Safari and Firefox, which have blocked third-party cookies by default, Chrome is taking a more gradual approach, allowing companies more time to adapt.
For marketers, this shift necessitates a pivot toward first-party data strategies and privacy-centric tools like Google’s Privacy Sandbox. These tools, along with alternatives like Adobe’s Real-Time Customer Data Platform (CDP), allow brands to collect and utilise first-party data while respecting privacy concerns. As the digital advertising ecosystem evolves, building strong first-party data strategies will be critical for maintaining effective targeting in a cookieless future.
The Path Forward for Advertisers in a Privacy-first World
The end of third-party cookies demands a fundamental shift in how advertisers collect and utilise data. Three key strategies will be crucial to maintain relevance and deliver personalised experiences in a privacy-first world: first-party data collection, second-party data partnerships, and contextual and interest-based advertising.
First-Party Data Collection
First-party data will be the most valuable asset in a cookieless future. Unlike third-party cookies, which track users across multiple sites, first-party data is collected directly from interactions between users and a brand’s platforms, such as websites, mobile apps, and loyalty programs. By gathering data from their own touchpoints, companies can build a clearer picture of their customers’ preferences, behaviours, and needs without infringing on privacy.
To harness first-party data effectively, brands must prioritise transparency and user consent. Clear communication about what data is being collected and how it will be used is essential. Loyalty programs, personalised content, and interactive experiences are just a few ways brands can incentivise users to share their data willingly. The goal is to build trust while delivering value.
Second-Party Data Partnerships
Brands can also collaborate with trusted partners to access second-party data. Second-party data is essentially someone else’s first-party data, shared in a privacy-compliant way. These partnerships allow companies to expand their understanding of their customers by gaining insights from non-competitive brands that target similar audiences.
For example, a retail brand might partner with a financial services company to better understand consumer spending habits and preferences. These collaborations can create a more holistic view of the customer journey, leading to more effective targeting and personalisation. Ensuring these partnerships comply with privacy regulations and maintain user trust is critical.
Contextual and Interest-Based Advertising
As third-party cookies disappear, contextual and interest-based advertising will become increasingly important. Contextual advertising places ads based on the content of the webpage rather than the user’s browsing history. This method respects user privacy while providing relevant ad experiences based on context.
Interest-based advertising, which targets ads based on general user interests rather than specific tracking, is another avenue for advertisers to explore. Both approaches allow brands to deliver relevant messages without relying on invasive tracking techniques.
As a renowned digital marketing expert, Neil Patel emphasises, “First-party data is your golden ticket for a post-cookie world. Build trust with your users and give them a reason to share their information willingly.” This sentiment underscores the importance of shifting to more transparent, privacy-respecting data collection and advertising methods.
Strengthening Consumer Relationships in a Privacy-Focused World
As digital advertising shifts toward privacy-centric models, building trust and fostering strong consumer relationships is more crucial than ever. The loss of third-party cookies has made it imperative for brands to earn customer loyalty through transparent and respectful data practices. In this new era, trust isn’t just a nice to have; it’s a fundamental requirement for success.
Consumers are increasingly cautious about sharing their personal information, especially regarding data breaches and invasive tracking practices. According to a study by Edelman, 81% of consumers say trust is a key factor in their purchasing decisions, and companies that fail to uphold strong privacy standards risk losing customer loyalty.
Brands can no longer rely on behind-the-scenes tracking to personalise ads. Instead, they must build direct relationships with consumers, encouraging them to share their data willingly. This shift puts trust at the heart of digital marketing strategies. When customers trust a brand, they’re more likely to provide the information needed to deliver personalised experiences.
Practical Steps to Improve Transparency, Consent, and Control
Clear Communication: Transparency begins with clear and concise communication about data collection practices. Brands should inform users exactly what data is being collected, how it will be used, and how long it will be stored. Avoid complex legal jargon and make privacy policies easy to understand.
User Consent and Control: Empower users by giving them control over their data. Implement robust consent management frameworks that allow users to opt in or out of data collection. Ensure that users can easily access, modify, or delete their data anytime.
Value Exchange: Provide tangible value in exchange for user data. Whether personalised offers, exclusive content, or enhanced experiences, brands must show customers that sharing their data is worthwhile. Loyalty programs and personalised recommendations are examples of effective value exchanges.
Examples of Companies Excelling in Consumer Relationship Management
Apple: Known for its strong stance on privacy, Apple has made transparency a cornerstone of its brand. With initiatives like App Tracking Transparency (ATT), Apple puts control in the hands of its users, allowing them to decide which apps can track their data. This approach has earned Apple significant consumer trust, differentiating the company in a crowded market.
Patagonia: Patagonia is a prime example of how ethical practices can build customer loyalty. The outdoor apparel brand’s commitment to environmental responsibility and social impact extends to its data practices, where transparency and respect for privacy are integral. By aligning their values with their actions, Patagonia fosters strong, trust-based customer relationships.
Spotify: Spotify has implemented clear privacy controls and provides users with detailed information about how their data is used. The platform offers personalised experiences tied to users’ data, making the value exchange evident. By emphasising transparency and value exchange, Spotify has built a loyal customer base that willingly shares their data in exchange for personalised experiences.
Future-Proofing Your Digital Advertising Strategy
As third-party cookies fade into the background, brands must adopt a forward-looking, privacy-centric approach to digital advertising. The future of marketing lies in strategies and technologies that prioritise user privacy while maintaining effective targeting and personalisation. Future-proofing your advertising strategy will require embracing new methods, tools, and platforms that aren’t dependent on cookies or specific identifiers.
Key Elements of a Privacy-Centric Approach
Consent Management: Implement robust systems that allow users to easily manage their data and privacy settings.
Data Minimisation: Only collect the data necessary for specific, consented purposes, reducing the risk of data breaches and enhancing user trust.
Security Measures: Invest in strong data protection measures to safeguard user information from unauthorised access.
Adopting Technologies Not Dependent on Cookies
Marketers must now explore alternative technologies to deliver personalised experiences without tracking users across the web. Several emerging technologies are designed to achieve this, helping brands adapt to a cookieless future:
First-Party Data Tools: These tools allow brands to leverage data directly from customer interactions, such as website behaviour, app usage, and CRM data. By focusing on first-party data, brands can build accurate profiles of their users while ensuring privacy and compliance.
Contextual Advertising Platforms: Unlike behavioural advertising, contextual advertising places ads based on a webpage’s content rather than user tracking. This approach ensures relevance while respecting user privacy, making it an essential strategy in the absence of cookies.
Interest-Based Advertising: Interest-based models allow advertisers to target groups of users based on general interests rather than specific identifiers. This broadens the reach while maintaining user privacy, as no personal data is tracked or stored.
Tools and Platforms for Effective Targeting
Several tools and platforms are emerging to help brands transition to a privacy-first digital advertising ecosystem. These technologies enable brands to continue targeting and personalising experiences, even in a cookieless environment:
Google’s Privacy Sandbox: Designed to create a more private internet while enabling targeted advertising, Google’s Privacy Sandbox offers APIs like Federated Learning of Cohorts (FLoC) and Topics. These tools allow advertisers to target ads based on group behaviour rather than individual tracking. By replacing third-party cookies with less invasive methods, Privacy Sandbox aims to balance privacy with ad relevance.
Adobe’s Real-Time Customer Data Platform (CDP): Adobe’s Real-Time CDP enables brands to collect and activate first-party data across channels while respecting user privacy. The platform offers advanced segmentation and personalisation features that aren’t dependent on third-party cookies. With its privacy-first approach, Adobe Real-Time CDP helps brands deliver personalised experiences while ensuring compliance with global privacy regulations.
Server-to-Server Solutions: Platforms like Marin Software offer server-to-server tracking solutions that bypass the need for cookies altogether. These solutions allow for more secure and accurate data collection, helping brands maintain performance and measurement capabilities in a cookieless world.
A New Era of Digital Advertising
The demise of third-party cookies signals the beginning of a new era in digital advertising that requires a fundamental shift in how brands collect and utilise data. To succeed in this evolving landscape, the importance of first-party data cannot be overstated. By leveraging data directly from customer interactions on their platforms, brands can build personalised experiences while respecting user privacy. Additionally, forming second-party data partnerships provides valuable opportunities for collaboration, allowing brands to expand their reach without compromising compliance.
The future of advertising will also see a resurgence of alternative targeting methods, such as contextual and interest-based advertising. These strategies enable brands to deliver relevant messages without relying on invasive tracking techniques. As consumers demand more control over their data, respecting privacy will be key to maintaining trust and loyalty.
Brands that adapt and innovate in this cookieless world will thrive. Building strong consumer relationships, prioritising transparency, and adopting privacy-centric technologies will ensure long-term success. The landscape may be shifting, but with the right strategies, brands can navigate the change and emerge stronger than before.
The cost-of-living crisis in the UK has emerged as a significant challenge, impacting the daily lives and prospects of countless individuals.
Our latest report delves into this pressing issue, revealing the struggles the UK population faces, their coping mechanisms, and their perceptions of government initiatives.
But there’s more to this story. Download our full report now to uncover how consumers in London, Ireland, Scotland, and Wales are coping with the surge in prices of everyday items.
The Financial Squeeze: More than Just Numbers
Since late 2021, the financial situation of most UK residents has worsened, with many predicting stagnation or further decline in the coming year. This isn’t just about numbers; it’s about the anxiety and mental health challenges that accompany financial instability.
As the cost of living rises, individuals across the UK employ various strategies to stay afloat. From reducing expenses and utilizing savings to seeking additional income, the resourcefulness of the British public is evident. But are these measures enough? What other strategies could offer relief?
With faith in the government’s ability to address the crisis at a low ebb, the public is calling for more robust support measures. There’s a demand for increased financial aid, tax reductions, and long-term strategies like rent control and price regulation on essential goods. But what does this mean for the future of UK policy? Can the government rise to the occasion? Brands can play a pivotal role in this space.
The full report offers insights into how brands can fill gaps and support consumers during this time. Download now to find out more.
Shifts in Spending: The New Normal
Our study reveals intriguing shifts in consumer behaviour. While many are cutting back on health and wellness services, a surprising number are reluctant to forego streaming services. What drives these decisions? And what does it say about our priorities in challenging times? Brands can gain valuable insights into consumer priorities and spending habits.
Respondents have voiced their thoughts on potential policy changes, highlighting a desire for immediate relief and long-term economic stability. From tax reforms to subsidies for local production, the public’s suggestions paint a vivid picture of the UK’s aspirations. For brands, these insights can guide strategic decisions and innovations. Which proposals hold the most promise for meaningful change?
The UK’s cost-of-living crisis is a complex tapestry of challenges and opportunities. Understanding the impact on consumers and exploring potential paths forward is essential for brands looking to navigate this shifting landscape. Download our full report to dive into the data, uncover the narratives, and join the conversation on reshaping the UK’s economic landscape.
The fast food industry, an integral part of American culture, has long been synonymous with convenience, affordability, and global influence. Known as the birthplace of iconic staples like the hamburger, cheeseburger, and southern fried chicken, the United States has exported its fast food brands worldwide.
From McDonald’s and Burger King to KFC and Five Guys, these chains have become ubiquitous in cities across the globe, generating billions of dollars annually. However, as dietary preferences shift towards veganism and vegetarianism and concerns about environmental impact grow, the question arises: are American consumers ready to embrace ‘clean meat’—lab-grown meat designed to mitigate the negative effects of traditional meat production—at their favorite fast food joints?
Clean Meat, Lab-Grown Meat, and Plant-Based Meat
Clean Meat:
Definition: Also known as cultured or cell-based meat, clean meat is produced by culturing animal cells in a lab environment. It aims to replicate the taste and texture of conventional meat while significantly reducing environmental impact.
Production Process: The process involves taking a small sample of animal cells, usually muscle cells, and placing them in a nutrient-rich culture medium. These cells are then allowed to grow and multiply in bioreactors until they form muscle tissue that can be harvested and processed into meat products.
Environmental Impact: Clean meat has the potential to drastically reduce the environmental footprint associated with traditional meat production. It requires fewer resources such as water and land and generates significantly lower greenhouse gas emissions.
Lab-Grown Meat:
Definition: Another term for clean meat, lab-grown meat emphasizes the production process in a laboratory setting. It is essentially the same product as clean meat but highlights the technological and scientific aspects of its creation.
Consumer Perception: Lab-grown meat is often viewed with a mix of curiosity and skepticism due to its innovative production method. However, as more information becomes available about its benefits and safety, acceptance is expected to grow.
Plant-Based Meat:
Definition: Made entirely from plant ingredients, plant-based meat is designed to mimic the taste, texture, and nutritional profile of meat. Examples include products from Impossible Foods and Beyond Meat.
Ingredients: Common ingredients used in plant-based meats include soy protein, pea protein, coconut oil, and heme (a molecule derived from plants that gives the meat its meaty flavor).
Market Presence: Plant-based meats have been on the market for several years and have seen significant growth in popularity due to their appeal to both vegetarians and meat-eaters looking for sustainable alternatives.
Environmental Impact: Plant-based meats also offer environmental benefits over conventional meat, including lower greenhouse gas emissions, reduced water usage, and less deforestation.
Other Terms for Meat Alternatives:
Mycoprotein: Derived from fungi, mycoprotein is used in products like Quorn. It is high in protein and fiber and has a meat-like texture.
Textured Vegetable Protein (TVP): Made from soy flour, TVP is often used as a meat substitute in various dishes due to its chewy texture.
Seitan: Also known as wheat gluten, seitan is a protein-rich meat alternative made from wheat. It has a dense, chewy texture and is often used in Asian cuisine.
Influence on Acceptability:
Consumer perceptions differ significantly for these products:
Plant-Based Meats:
Higher Acceptance: Plant-based meats generally enjoy higher acceptance among consumers. This is largely due to their longer presence in the market and better consumer understanding. Brands like Impossible Foods and Beyond Meat have successfully marketed their products as not only meat alternatives but also as part of a sustainable and healthy lifestyle.
Market Growth: The market for plant-based meats has seen rapid growth, with products now available in major fast food chains and grocery stores worldwide. This increased visibility and availability have helped normalize their consumption.
Clean Meat and Lab-Grown Meat:
Skepticism and Curiosity: Clean meat, being newer to the market, faces more skepticism. Consumers often have concerns about the safety, taste, and ethical implications of lab-grown meat. However, there is also significant curiosity and interest in its potential benefits.
Potential for Growth: As awareness of clean meat increases and as more products reach the market, it is expected that consumer acceptance will grow. Education about the environmental and ethical benefits, as well as transparent communication from companies producing clean meat, will be crucial in driving this acceptance.
Changing Eating Habits and Environmental Concerns
In recent years, there has been a noticeable shift in eating habits in the United States, with an increasing number of consumers gravitating towards veganism and vegetarianism.
According to a report by the Plant-Based Foods Association, the number of Americans identifying as vegans have surged by 300% over the past 15 years. This trend is driven by a combination of health concerns, ethical considerations, and environmental awareness.
Consumers are increasingly demanding transparency in food production. Companies that provide clear information about the origins and production methods of their lab-grown meat are more likely to gain consumer trust.”
The environmental impact of traditional meat production is a significant factor influencing this dietary shift. The United Nations Food and Agriculture Organization (FAO) reports that livestock farming is responsible for approximately 14.5% of global greenhouse gas emissions. Additionally, meat production is a major contributor to deforestation, water consumption, and habitat destruction. For instance, producing a single pound of beef requires about 1,800 gallons of water, underscoring the resource-intensive nature of conventional meat production.
As consumers become more aware of these environmental costs, many are seeking sustainable alternatives. Plant-based diets, which have a substantially lower environmental footprint, are increasingly viewed as a viable solution. A study published in the journal Science found that adopting a plant-based diet could reduce an individual’s carbon footprint from food by up to 73%. This growing awareness and the tangible benefits of plant-based diets are reshaping consumer preferences and driving demand for more sustainable food options in the fast food industry.
Trust in Clean Meat: 2018 Study Recap
In 2018, a study by Kadence International aimed at understanding consumer trust in fast food chains to provide clean meat revealed a general skepticism among U.S. adults. Clean meat, also known as lab-grown meat, is touted for its potential to reduce environmental impact and improve animal welfare. However, the study’s findings indicated that most consumers were hesitant to trust fast food brands with this new food technology.
Chick-fil-A emerged as the most trusted fast food chain for clean meat, but only 43% of respondents expressed confidence in the brand’s ability to deliver this product. This relatively low trust rating highlights a significant trust gap that even the highest-ranked chain faces.
Panera Bread followed Chick-fil-A with a trust rating of 30%, indicating that just 3 out of 10 Americans would trust it to serve clean meat. Chipotle, despite its history of food safety issues, was trusted by 23% of respondents, placing it fourth overall. Subway ranked slightly higher with a 29% trust rating.
Only 16% of respondents trusted McDonald’s, the world’s most recognized fast food chain with over 36,000 locations globally. Burger King fared slightly worse, at 14%, while Starbucks, known more for coffee than food, garnered an 18% trust rating.
At the bottom of the trust scale, Au Bon Pain and Little Caesars were trusted by just 4% of respondents each, indicating a significant lack of consumer confidence. These figures underscore the challenges fast food chains face in gaining consumer trust for new and innovative food products like clean meat.
Current Trends and New Data (2024 Update)
Recent studies conducted in 2023 and 2024 indicate a shift in consumer attitudes toward clean meat and the trustworthiness of fast food chains to provide it. According to a 2024 survey by the Good Food Institute, 60% of U.S. consumers are now aware of clean meat, a significant increase from the 17% awareness reported in 2018. This heightened awareness has influenced trust levels, though not uniformly across all fast food brands.
The introduction of lab-grown meat products in high-end restaurants and specialty stores has been met with curiosity and positive reviews, indicating a readiness among certain consumer segments to embrace this new food technology.”
Comparing our 2018 study to recent data reveals some notable trends. Trust in fast food chains to provide clean meat has generally increased, reflecting greater consumer familiarity with and acceptance of lab-grown meat. For instance, Chick-fil-A’s trust rating has risen from 43% in 2018 to 55% in 2024. Panera’s rating also improved, from 30% to 40%.
Chipotle, despite its past food safety issues, saw its trust rating climb from 23% to 35%. Subway’s trust level increased from 29% to 38%. McDonald’s and Burger King, however, have shown more modest gains, with trust ratings of 22% and 19%, respectively. Starbucks now holds a 25% trust rating, up from 18%.
Interestingly, the lower-ranked chains in 2018 have seen the most significant improvements. Au Bon Pain and Little Caesars, which were trusted by only 4% of respondents in 2018, now hold trust ratings of 15% and 12%, respectively. This suggests a broadening acceptance and trust in a wider range of fast food chains to handle clean meat responsibly.
The 2024 survey also highlights increased consumer willingness to try clean meat. Approximately 45% of respondents indicated they would be open to trying lab-grown meat, compared to just 27% in 2018 (GlobalData). This growing willingness is likely a result of improved information dissemination and positive media coverage regarding the environmental and ethical benefits of clean meat.
Moreover, 35% of consumers now believe that clean meat could be a viable solution to environmental challenges posed by traditional meat production. This is a significant increase from the 20% who held this belief in 2018. These statistics suggest that while skepticism remains, there is a clear trend towards greater acceptance and trust in clean meat and the fast food chains that serve it.
Comparison of 2018 and 2024 Data
The comparison between 2018 and 2024 data highlights notable changes. Trust in fast food chains to provide clean meat has generally increased, reflecting greater consumer familiarity with and acceptance of lab-grown meat:
Fast Food Chain
2018 Trust Rating
2024 Trust Rating
Chick-fil-A
43%
55%
Panera Bread
30%
40%
Chipotle
23%
35%
Subway
29%
38%
McDonald’s
16%
22%
Burger King
14%
19%
Starbucks
18%
25%
Au Bon Pain
4%
15%
Little Caesars
4%
12%
Sources:
2018 Data: Kadence International (2018).
2024 Data: American Customer Satisfaction Index (ACSI, 2024), Food Standards Agency (2024)
These changes indicate growing trust in fast food chains’ ability to responsibly offer clean meat products, with substantial improvements across the board.
Case Studies: Market and Consumer Behaviors
United States
Burger King: Introduction of the Impossible Whopper
Image credit: Burger King
Details: Burger King launched the Impossible Whopper, featuring plant-based meat from Impossible Foods, in August 2019.
Impact: The introduction led to a notable increase in sales and positive consumer feedback. According to Reuters, Burger King’s same-store sales in the U.S. increased by 5% in the quarter following the launch.
Consumer Behavior: The success of the Impossible Whopper highlighted growing consumer interest in plant-based alternatives, particularly among flexitarians and environmentally conscious diners.
United Kingdom
Greggs: Vegan Sausage Roll
Details: Greggs launched its vegan sausage roll in January 2019.
Impact: The product became a bestseller and significantly boosted Greggs’ sales, contributing to a 14.1% increase in sales in the first half of 2019.
Consumer Behavior: The launch sparked widespread media coverage and consumer interest, illustrating the strong market for vegan alternatives.
China
Starbucks: Collaboration with Beyond Meat, Oatley and OmniPork
Details: Starbucks introduced plant-based menu items in collaboration with Beyond Meat, Oatley and OmniPork.
Impact: The launch tapped into the growing market for sustainable food options in urban centers.
Consumer Behavior: This move reflects the rising consumer demand for plant-based options in China’s metropolitan areas.
Singapore
Shiok Meats: Clean Meat Sector Pioneer
Details: Shiok Meats focuses on lab-grown seafood and has received regulatory approval for the sale of clean meat.
Impact: Singapore’s approval positioned it as a leader in food innovation, paving the way for further developments in the clean meat sector.
Consumer Behavior: The regulatory support and innovative products have helped build consumer trust and interest in lab-grown meat.
Final Thoughts
While consumer confidence in fast food chains’ ability to provide clean meat was initially low in 2018, it increased noticeably by 2024.
This shift is driven by increased awareness of clean meat and its benefits, as well as the efforts of fast-food chains to build trust through transparency and ethical practices. As consumer preferences continue to evolve, it is crucial for fast-food chains to stay at the forefront of these trends to maintain and grow their customer base.
Every marketer aims to better understand their customers—their preferences, pain points, and perspectives—to align products and services with their audience’s wants. While today’s marketers have access to more data than ever, many still struggle to turn that data into meaningful insights. How could this be? Despite the availability of extensive data, marketers often extract only limited insights into their customers’ true nature.
This gap arises because marketers often confuse information with intimacy. Information like website visits, social media interactions, purchase history, and search queries represent factual records of past events. These data points provide valuable clues about consumers’ interests and behaviors, which explains the growing reliance on data analytics in marketing over the past decade. However, search behavior, transaction history, and web traffic alone don’t reveal who people are at their core—they’re just byproducts of their actions.
To truly understand customers, marketers must move beyond data and establish intimacy.
Here’s an example: Before attending a networking event, you can research potential contacts by looking at their professional profiles. This will help you learn about their job titles, career paths, education, and shared connections. However, merely gathering this information won’t be enough to be fully prepared for the meeting. To truly know someone, you must engage in conversation and observe their communication style. Similarly, a person’s social media profile might present an attractive persona, but it isn’t until you spend time together that you fully understand their personality.
Meaningful connections and interactions provide insights into people that data alone cannot provide. By building intimacy with their customers, marketers can better understand their desires, challenges, and aspirations. This understanding can lead to more impactful strategies and products that resonate authentically with their audience.
Understanding customers is the bedrock of business success.
A profound understanding of its customers is the cornerstone of any successful business strategy. Executives who recognize that knowing their customers goes beyond mere numbers on a spreadsheet stand to build more resilient and profitable companies. The need for empathy and seeing the world through your customers’ eyes, appreciating their challenges, and celebrating their triumphs alongside them is critical.
Empathy bridges brands and consumers, enabling companies to forge connections rooted in understanding and respect. This deep, empathetic connection can transform customer interactions from transactional touchpoints into meaningful relationships, fostering loyalty that drives long-term success.
The Role of Market Research in Gaining Customer Insights
Market research is indispensable for brands aiming to thrive in a consumer-centric world. Through various methodologies—surveys, focus groups, and ethnographic studies—market research delves into the consumer’s psyche to uncover not just what they buy but why they buy, how they use products, and how those products make them feel.
This approach helps brands grasp the full spectrum of customer needs and aspirations, shedding light on pain points that might not be obvious at first glance. For example, a 2022 survey by PwC found that 73% of consumers consider customer experience an important factor in their purchasing decisions. Yet, only 49% of U.S. consumers say companies provide a good customer experience. This gap highlights a significant opportunity: companies that deeply understand and address customer needs can differentiate themselves and gain a competitive edge.
By focusing on the statistical and emotional dimensions of consumer behavior, market research allows companies to craft strategies that resonate deeply with their target audience, ensuring every product launch or marketing campaign is informed by a genuine understanding of the customers it aims to serve.
The Role of Market Research in Understanding Customers
Market research has long been the compass for brands navigating turbulent waters. It systematically gathers, records, and analyzes data about customers, competitors, and the market. Its roots can be traced back to the 1920s when companies first began to recognize the importance of understanding consumer preferences and market conditions to optimize their sales efforts.
Market research informs brands about where they stand, where the market is headed, and how they should pivot to meet evolving consumer demands. It informs brands about where they stand, where the market is headed, and how they should pivot to meet evolving consumer demands. It uses quantitative tools, like surveys and analytics, and qualitative techniques, such as in-depth interviews and observational studies, to provide a holistic view of the consumer. With this information, brands can craft strategies that are reactive to current trends and proactive in anticipating future shifts.
Empathy in Market Research
Incorporating empathy into market research transforms it from a purely analytical practice into a more holistic approach that captures the nuances of human behavior and emotion. Empathy in market research means going beyond what the data says to understand the sentiments driving consumer actions. It’s about stepping into the customer’s shoes to see the world from their perspective and grasp the emotional and psychological factors that influence their decisions.
For instance, understanding why a young mother chooses one brand of baby food over another might involve more than knowing her preference for organic ingredients; it could also involve understanding her deep-seated anxieties about child health and nutrition, her daily routine, and her interactions with brands on social media. By empathizing with her situation, a company can tailor its products and marketing messages to connect more effectively, building a trust-based relationship.
The rise of social listening tools exemplifies how empathy is being operationalized in market research. These tools do not just track mentions and engagement; they analyze sentiment and context, providing companies with insights into how consumers feel about their products and brands. This deeper understanding can lead to more effective and emotionally resonant marketing strategies, product innovations, and customer service enhancements that speak directly to the consumers’ deepest desires and concerns.
Case Study: McDonald’s Ethnographic Research to Understand Fans
Problem:
McDonald’s had historically focused its marketing efforts on responding to detractors, particularly health-conscious critics. The company tried healthier menu items and new advertising campaigns, yet they were unsuccessful. Despite this criticism, tens of millions of customers visited McDonald’s daily, demonstrating strong brand loyalty. However, the company struggled to understand its fans beyond transactional data. They had a wealth of information but lacked the intimate knowledge of what made their fans genuinely love the brand.
Approach:
McDonald’s initiated an ethnographic research study across the U.S. heartland to develop a deeper understanding. The research involved in-depth conversations and observations to uncover cultural characteristics and rituals unique to McDonald’s enthusiasts. This study culminated in “A Book of Fan Truths,” detailing the behaviors, beliefs, artifacts, and language that defined the McDonald’s fan base.
Image credit: Stratlabs
Key insights emerged, including:
Many people would request water but fill their cups with soda.
Friends often “steal” fries from one another.
The tendency to eat cheese left on the wrapper.
Customers frequently combine multiple sandwiches to create unique “hacked” meals.
Outcome:
These insights allowed McDonald’s to develop more authentic and fan-centered marketing strategies. For instance, the team discovered that fans created “super sandwiches” by combining multiple items like a Big Mac, Filet-O-Fish, and McChicken, known as the “Land, Air, and Sea Burger.” In response, McDonald’s introduced a secret menu that allowed customers to order these combinations directly. This newfound understanding led to other innovative campaigns, including adult Happy Meals and Grimace’s birthday celebration.
The result of these marketing changes was significant. In Q2 2023, McDonald’s reported a 10.3% sales growth in the U.S. and an 11.7% increase globally. The brand also climbed to the top of the Effie Index as the #1 Most Effective Brand and #2 Most Effective Marketer globally.
The success of McDonald’s ethnographic research illustrates that intimacy with customers goes beyond simple data analytics. By immersing itself in the world of its fans, McDonald’s transformed its approach and revitalized its marketing strategy. This shows how embracing empathy and cultural understanding can uncover deep, actionable insights that traditional market research methods may miss.
Stepping into Your Customer’s Shoes
Identifying Customer Personas
Creating detailed customer personas is a strategic approach that allows brands to visualize and understand their diverse customer segments. A customer persona is a semi-fictional character that embodies the characteristics, needs, and behaviors of a specific segment of a company’s target audience. These personas are typically crafted using a combination of market research data, customer interviews, and behavioral analytics.
The value of customer personas lies in their ability to bring abstract data to life, providing a concrete image of who the customers are, what they value, and what their typical day looks like. This visualization aids brands in tailoring their products, services, and communications to meet the distinct needs of each persona, ensuring marketing efforts are more targeted and effective. For example, a tech company might have separate personas for tech-savvy early adopters and less tech-aware customers, leading to different marketing strategies that resonate with each group personally. A fashion brand may create different personas to distinguish between luxury shoppers and eco-conscious buyers.
Customer Journey Mapping
Customer journey mapping is the process of tracing the customer’s footsteps from initial contact through various touchpoints to the final purchase and beyond. This map is crucial for identifying the key interactions that the customer has with the brand and the customer’s sentiments and pain points at each stage.
The journey map enables brands to see where customers get frustrated, what drives them to make a purchase, or what might cause them to choose a competitor instead. These insights are essential for optimizing the customer experience and fixing pain points that could otherwise lead to lost sales or negative perceptions of the brand. For instance, if customers frequently abandon their shopping carts at the checkout phase, a deeper look at this touchpoint might reveal high shipping costs or a complicated checkout process as potential deterrents.
Emotional Triggers and Decision Drivers
Understanding the emotional triggers and decision drivers that affect customer behavior is key to crafting compelling customer experiences. Emotions play a significant role in shaping decisions, from the joy of finding the perfect product to the frustration of poor service. Recognizing these emotional states and their triggers enables brands to respond empathetically and effectively.
Brands can also enhance their strategies by acknowledging and addressing these emotional drivers. For example, time-limited offers might trigger a sense of urgency, influencing customers to purchase immediately. Conversely, trust and security are crucial for customers purchasing high-value items, and brands that successfully communicate these qualities can influence purchase decisions favorably.
By effectively mapping out emotional triggers and understanding decision drivers, brands can design marketing campaigns, service improvements, and product features that genuinely resonate with customers. This enhances customer satisfaction and builds long-term loyalty by consistently meeting and exceeding customer expectations.
Tools and Techniques for Effective Market Research
Surveys and Questionnaires
Surveys and questionnaires are fundamental tools for gathering actionable customer insights. The design of these tools should be guided by clear objectives and targeted questions that directly relate to the insights the company seeks to gain. It’s essential to keep the surveys concise to respect the respondents’ time while covering diverse topics— from product usage to satisfaction and future needs.
Effective deployment of surveys involves selecting the right medium for reaching the target audience. Online platforms can facilitate quick distribution and response collection, while in-person surveys may be more effective for detailed feedback. Additionally, advanced tools like logic branching, where the questions evolve based on the respondent’s previous answers, can help collect more personalized and relevant data.
To enhance response rates and data quality, brands often offer incentives for survey completion. Ensuring anonymity can encourage honesty, leading to more accurate and valuable insights.
Interviews and Focus Groups
While surveys are useful for quantitative analysis, interviews and focus groups offer qualitative depth, providing a platform for customers to express their thoughts in their own words. This method allows researchers to dive deeper into the nuances of customer perceptions and experiences.
Interviews, whether one-on-one or in groups, offer a dynamic way to probe further based on the respondent’s answers, uncovering layers of the reasoning behind their behaviors and preferences. Focus groups, in contrast, utilize group dynamics to generate a broad spectrum of opinions and ideas, often sparking discussions that reveal deeper insights than individual interviews might yield.
The success of interviews and focus groups depends heavily on the skill of the moderator, who must be adept at encouraging participation, steering conversations constructively, and observing non-verbal cues that might indicate underlying feelings or opinions.
Data Analytics
In the age of big data, analytics plays a crucial role in market research by deciphering vast amounts of data to identify trends, predict behaviors, and inform business decisions. Data analytics involvessophisticated software and algorithmsto process customer data collected through various interactions—from web browsing patterns to transaction histories.
The insights gained from data analytics help brands understand how different customer segments behave, what motivates them, and how they are likely to respond to different strategies. For instance, predictive analytics can forecast future buying behaviors based on past data, enabling companies to tailor their marketing efforts more accurately.
Sentiment analysis, a data analytics component, also helps interpret the emotional tone behind social media posts and customer reviews, offering deeper insight into the public’s perception of a brand or product. This type of analysis is invaluable for adjusting real-time marketing strategies and promptly addressing customer concerns.
Together, these tools and techniques provide a comprehensive toolkit for brands to conduct effective market research, combining the broad quantitative reach of surveys with the depth of interviews and the predictive power of analytics. By integrating these approaches, brands can achieve a well-rounded understanding of their customers, which is essential for staying competitive.
Integrating Insights into Strategy
Product Development
Customer insights are pivotal in designing and developing new products or services. By leveraging feedback and data collected through market research, brands can identify market gaps, understand their target audience’s specific needs and preferences, and innovate accordingly. For example, if a significant portion of customer feedback suggests a demand for eco-friendly products, a company can prioritize sustainability in its new product development strategy.
Using customer insights to drive product development also ensures that new offerings’ features and functionalities align with consumer expectations. This alignment increases the likelihood of product acceptance and success in the market. Companies can also use prototyping and beta testing with selected customer segments to refine products before a full-scale launch, reducing the risks associated with new product introductions.
Customer Support and Service
Understanding customer expectations is critical for refining customer support and service strategies. Insights derived from customer feedback can highlight areas where support may be lacking or where there is room for improvement. For instance, if data shows that customers frequently ask questions about a particular service aspect, this could indicate the need for clearer communication or additional training for customer service representatives.
Companies can enhance customer satisfaction and loyalty by tailoring support strategies to meet customer needs. This might include offering multiple support channels, such as live chat, phone, and email, or providing self-service options like FAQs and video tutorials. Personalizing customer interactions based on insights from customer data—such as past purchases and service history—can further enhance the effectiveness of support services, making customers feel valued and understood.
Marketing and Communication
Crafting marketing messages that resonate with customer needs and desires is essential for engaging and retaining customers. Market research insights allow brands to understand their target audience’s motivations, preferences, and pain points, enabling them to create messages that speak directly to those factors. For example, if research indicates that a target segment highly values transparency, a company’s marketing campaigns can highlight the brand’s commitment to openness and honesty.
Effective marketing communication also involves choosing the right channels to reach the audience. Insights from data analytics can inform brands about where their customers are most likely to see their messages, whether it’s social media, email, or traditional media. Additionally, understanding the customer’s journey helps marketers to time their messages optimally—delivering them when the customer is most receptive.
By integrating customer insights into product development, customer support, and marketing strategies, companies can ensure that their actions are reactive to current trends and proactive in anticipating and meeting customer needs. This strategic approach leads to a stronger market position and a more robust bottom line.
The Imperative of Empathetic Market Research
The integration of empathy into market research transforms a basic business function into a strategic powerhouse, fueling deeper connections with customers and driving sustained business success. By adopting an empathetic approach, companies not only meet customers’ expressed needs but also engage with their unspoken expectations and emotional responses. This depth of understanding fosters a loyal customer base and differentiates brands in crowded markets.
However, achieving this requires viewing market research not as a periodic checkbox in business operations but as a dynamic, ongoing process. Consumer behavior is continuously shifting—driven by technological changes, culture, and global events. Brands must, therefore, remain agile, constantly updating and refining their research methodologies to keep pace with these changes.
To thrive in this environment, companies are encouraged to assess and recalibrate their market research practices regularly. Prioritizing empathetic customer understanding ensures that strategies remain relevant and responsive.
Brands must commit to routinely evaluating the effectiveness of their market research efforts, adapting to new insights, and continually seeking deeper engagement with their customers.
It is important to look beyond the surface data and delve into the motivations and feelings of your customers. Consider enhancing your market research techniques to capture the rich, nuanced tapestry of consumer experience. Let empathy guide your efforts to understand what your customers do and why they do it, ensuring your strategies resonate more profoundly with their true desires. By doing so, you will not only walk in your customers’ shoes but also pave the path to unparalleled growth and innovation.
Urban mobility is an increasingly lucrative market, attracting significant investment from major brands such as Audi, Baidu, and Amazon. However, the key to unlocking its full potential extends beyond technological advancements.
While innovations like autonomous vehicles and ride-sharing platforms are crucial, they must be paired with a deep understanding of cultural nuances and the specific needs of each city.
Recent advancements in urban mobility highlight the need for tailored solutions. A recent study by McKinsey & Company emphasizes the importance of considering local cultural factors, while the International Transport Forum’s report stresses the necessity of city-specific approaches.
Our comprehensive research with commuters in various global cities further supports these findings, underscoring that technological leadership must go hand-in-hand with cultural understanding.
The Research: Methodology and Findings
Research Overview
Kadence conducted an extensive study involving over 5000 commuters from 13 diverse cities worldwide. The cities included in the research were:
London
Berlin
Singapore
Shanghai
Jakarta
Manila
Ho Chi Minh City
New York
Los Angeles
Hong Kong
Mumbai
Delhi
Tokyo
The objective was to capture a wide range of commuter experiences and expectations to ensure the findings were applicable across various urban contexts.
Concepts Tested
The study explored several forward-thinking urban mobility concepts to assess commuter interest and acceptance. The concepts tested included:
Air Taxis: Designed to reduce travel time and alleviate congestion by providing aerial commuting options.
Environmentally Friendly Commuting Schemes: Initiatives aimed at rewarding commuters for eco-friendly practices, such as using public transport, cycling, or walking.
Premium Car Hire: High-end, on-demand car services offering luxury and convenience for urban travel.
Shared Autonomous Vehicles: Self-driving cars that offer shared rides, reducing the number of vehicles on the road and improving traffic flow.
Smart Public Transport Systems: Enhanced public transport options featuring real-time tracking, improved connectivity, and seamless payment systems.
Micro-mobility Solutions: Personal transport options like electric scooters and bikes designed for short urban trips.
Mobility-as-a-Service (MaaS): Integrated platforms providing various transport modes, including public transit, car-sharing, and bike-sharing, through a single subscription.
The study aimed to understand commuters’ preferences, expectations, and concerns by presenting these concepts to them. The findings revealed the importance of considering technological innovation and cultural context in developing effective urban mobility solutions.
Urban Mobility by Region
USA: New York and Los Angeles
Mobility Challenges and Opportunities: Due to their size, density, and urban sprawl, New York and Los Angeles present unique mobility challenges and opportunities. New York is known for its extensive public transportation system but struggles with congestion and aging infrastructure. Los Angeles, on the other hand, is car-dependent, facing significant traffic and pollution issues.
Commuter Preferences: Commuters in these cities strongly prefer luxury and convenience. A study by Deloitte found that 58% of New Yorkers and 65% of Los Angeles residents would pay extra for premium car hire services that offer comfort and convenience. The focus in these cities is on reducing travel time and enhancing the commuting experience through high-end services.
Supporting Data:
New York: The Metropolitan Transportation Authority (MTA) reports that daily subway ridership is around 2.4 million, highlighting the city’s reliance on public transit despite its challenges.
Los Angeles: According to the Los Angeles Department of Transportation, the average commuter spends 119 hours per year in traffic, underlining the need for efficient and luxurious alternatives.
UK: London
Unique Infrastructure: London offers a unique blend of historical and modern infrastructure. Its extensive public transportation network includes the Underground, buses, and a growing cycling infrastructure. The city’s commitment to sustainability is evident in its policies promoting green commuting options.
Focus on Sustainability: A report by Transport for London indicates that 36% of Londoners use public transport as their primary mode of travel, and 23% use active modes like walking and cycling. London’s Ultra Low Emission Zone (ULEZ) and congestion charge are key initiatives to reduce pollution and encourage sustainable transport.
Supporting Data:
Public Transport Use: TfL data shows that bicycle journeys increased by 22% from 2019 to 2022.
Sustainability Initiatives: The UK Department for Transport reports that London’s ULEZ has reduced harmful nitrogen dioxide levels by 44% in central London.
South East Asia: Singapore, Jakarta, Manila, Ho Chi Minh City
Mobility Challenges and Cultural Attitudes: South East Asia presents diverse mobility challenges and cultural attitudes. Cities like Singapore have advanced public transport systems, while Jakarta, Manila, and Ho Chi Minh City face congestion and inadequate infrastructure.
Singapore: Singapore is known for its efficient and orderly public transportation system. A 2023 study by the Singapore Land Transport Authority (LTA) found that 76% of residents use public transport daily, reflecting a cultural preference for efficiency and orderliness.
Jakarta: Jakarta’s traffic congestion is a significant issue. According to the Jakarta Transportation Agency, the average commuter spends 2 hours in traffic daily. A study by the Asian Development Bank highlights the need for practical and scalable solutions in such environments.
Manila: Manila faces challenges with overcrowded and unreliable public transport. The World Bank reports that only 20% of residents can access reliable public transit. Due to economic constraints, Commuters prefer affordable solutions.
Ho Chi Minh City: Ho Chi Minh City is rapidly urbanizing, and mobility solutions must adapt to these changes. The Vietnam Ministry of Transport report indicates a growing preference for motorbikes and a need for better public transport options.
Supporting Data:
Public Transport Use in Singapore: LTA data shows a 15% increase in public transport ridership from 2020 to 2023.
Traffic in Jakarta: The Asian Development Bank report highlights that improving public transport could reduce traffic congestion by 30%.
Manila’s Transit Issues: The World Bank suggests that investments in infrastructure could improve accessibility for 10 million residents.
Urbanization in Ho Chi Minh City: The Vietnam Ministry of Transport reports a 10% annual increase in motorbike usage, emphasizing the need for diversified transport solutions.
These findings underscore the importance of tailoring urban mobility solutions to each city’s specific cultural and infrastructural context. Brands must consider these nuances to develop effective and appealing mobility options.
Eastern vs. Western Perspectives
Premium Car Hire Preferences: The research indicates significant differences in the acceptance of premium car hire services between Eastern and Western markets. In Western cities like New York and Los Angeles, there is a higher acceptance and demand for luxury commuting options. This preference aligns with cultural values that emphasize convenience and personal status. A survey by PwC found that 62% of commuters in the United States are willing to pay a premium for enhanced comfort and convenience during their commutes.
In contrast, Eastern cities like Tokyo and Singapore favor premium car hire services more conservatively. Cultural values in these regions prioritize practicality and efficiency over luxury. According to a 2023 study by the Singapore Management University, only 25% of commuters in Singapore are interested in premium car hire services, with the majority preferring reliable and efficient public transportation options.
Cultural Influences:
Western Markets: Cultural values such as individualism and status play a significant role in commuter preferences. The desire for convenience and the ability to make a statement through one’s choice of transport are prominent. This is reflected in the higher demand for premium services.
Eastern Markets: Cultural values such as collectivism and practicality influence commuter choices. There is a stronger emphasis on community welfare and efficient resource use, which translates to a preference for public transportation and cost-effective commuting solutions.
Global Trends and Statistics
Urban Mobility Trends: Global urban mobility is evolving, with significant trends emerging worldwide. The International Transport Forum (ITF) reports a steady increase in adopting various urban mobility solutions to address congestion, sustainability, and efficiency.
Latest Statistics:
Electric Vehicles (EVs): The International Energy Agency (IEA) states that the global stock of electric cars surpassed 10 million units in 2022, with China, Europe, and the United States leading the market. This trend indicates a growing shift towards more sustainable urban mobility solutions.
Shared Mobility: According to a report by Frost & Sullivan, the global car-sharing market is expected to grow at a CAGR of 16.4% from 2021 to 2026, driven by increasing urbanization and changing consumer attitudes towards car ownership.
Public Transport Use: The World Bank highlights that cities with well-developed public transportation systems, such as Tokyo, Singapore, and New York, continue to see high ridership levels. For instance, Tokyo’s public transport system serves over 40 million passengers daily, reflecting the importance of efficient and reliable transit options.
Environmental Concerns: A recent study by the World Resources Institute underscores the importance of integrating environmentally friendly practices in urban mobility. Cities like Copenhagen and Amsterdam lead by example with extensive cycling infrastructure and policies promoting green commuting.
Technological Advancements: Autonomous vehicles and smart public transport systems are at the forefront of urban mobility innovation. A report by McKinsey & Company projects that by 2030, autonomous vehicles could account for up to 15% of all new cars sold, driven by advancements in technology and consumer demand for safer, more efficient transport options.
These statistics and trends underscore the dynamic nature of urban mobility and the critical role of cultural understanding in shaping effective solutions. Brands must navigate these cultural differences and leverage global trends to create urban mobility solutions that resonate with diverse commuter preferences.
Implications for Brands
Strategic Importance of Cultural Understanding
Nuanced Approach: Understanding cultural nuances is paramount for brands entering the urban mobility market. A one-size-fits-all strategy is unlikely to succeed due to commuters’ diverse needs and preferences across cities and regions. Brands must adopt a tailored approach, considering local cultural values, commuting behaviors, and infrastructural challenges.
Conduct Localized Research:
Invest in market research to gather insights into commuters’ specific needs and preferences in each target city. This involves understanding the local cultural context, existing transportation infrastructure and common pain points commuters face.
Example: Kadence International’s study revealed that Tokyo commuters prioritize efficiency and practicality, while New Yorkers value luxury and convenience.
Collaborate with Local Stakeholders:
Partner with local governments, transportation authorities, and community organizations to develop solutions that align with regional policies and commuter needs. This collaboration can help in navigating regulatory challenges and gaining local support.
Example: Uber worked closely with city officials in London to comply with local regulations and enhance its ride-sharing services to meet the city’s sustainability goals.
Customize Offerings:
Develop mobility solutions that cater to each market’s unique cultural and infrastructural context. This may involve offering a range of services, from premium car hire in Western cities to efficient public transport integrations in Eastern cities.
Example: Didi Chuxing in China offers various services, from ride-hailing to bike-sharing, tailored to the diverse transportation needs of Chinese commuters.
Leverage Technology:
Utilize advanced technologies like AI and big data to analyze commuter patterns and preferences. This data-driven approach enables brands to continuously adapt and refine their offerings to better serve different markets.
Example: Google Maps leverages AI to provide real-time traffic updates and optimized routes, enhancing the commuting experience for users worldwide.
Case Examples in Urban Mobility
Uber:
Location: Global
Strategy: Uber tailors its services to meet local needs. In India, UberAUTO was introduced, allowing commuters to book auto-rickshaws through its app and addressing the demand for affordable and convenient transportation. In the United States, UberBLACK caters to users seeking premium travel experiences.
Outcome: Uber has maintained a strong presence in diverse markets by adapting its offerings to local preferences.
Grab:
Location: Southeast Asia
Strategy: Grab has successfully localized its services across Southeast Asia. In Singapore, it emphasizes efficiency and integrates with the city’s public transport system. In Jakarta, it offers motorbike taxis to navigate heavy traffic.
Outcome: Grab’s culturally informed approach has made it a leading mobility service provider in Southeast Asia, with a strong user base and high market penetration.
Lime:
Location: United States, Europe
Strategy: Lime provides micro-mobility solutions like e-scooters and bikes tailored to the urban landscapes of cities such as Paris, Berlin, and San Francisco. Lime has resonated well with environmentally conscious commuters by addressing the last-mile connectivity issue and promoting eco-friendly transportation.
Outcome: Lime’s focus on sustainability and convenience has led to widespread adoption in cities prioritizing green transportation options.
By understanding and addressing the cultural nuances of each market, brands can develop effective urban mobility solutions that resonate with local commuters. This culturally informed approach enhances user satisfaction and fosters long-term success in the competitive urban mobility landscape.
Embracing Diversity: The Path to Urban Mobility Success
Cultural Understanding is Crucial: Urban mobility solutions must go beyond technological advancements. Brands must incorporate a deep understanding of cultural nuances to meet the unique needs and preferences of commuters in different cities. This approach is essential for developing successful and sustainable urban mobility strategies.
City-Specific, Culturally Informed Approach: The findings from Kadence’s study and supporting research highlight that a one-size-fits-all approach is ineffective. Instead, brands must adopt a tailored strategy that considers each market’s distinct cultural and infrastructural contexts. By doing so, they can create solutions that resonate with local commuters and address their specific challenges.
Brands must leverage comprehensive insights and tailored strategies to unlock the full potential of urban mobility opportunities. Kadence International is here to help you navigate this complex landscape. Our detailed research and expertise can guide you in developing culturally informed mobility solutions that truly connect with your target markets.
Over the past decade, the research industry has undergone significant transformation. Traditionally, research was divided into two primary methodologies: qualitative and quantitative. Through focus groups and interviews, qualitative research focuses on understanding the underlying reasons, opinions, and motivations. On the other hand, quantitative research emphasizes statistical analysis and numerical data, often through surveys and structured questionnaires.
However, the research landscape has dramatically evolved with new technologies and methodologies. The rise of big data, social listening, mobile research, survey gamification, and facial coding are just a few examples of how the industry has diversified.
According to ESOMAR’s Global Market Research Report, the global market research industry was valued at approximately $76 billion in 2022, reflecting a growing demand for diverse research methodologies.
Embracing this diversity is crucial for the industry’s continued growth and relevance. Each methodology offers unique strengths and insights. Big data allows for analyzing vast datasets to identify trends and patterns. Social listening provides real-time insights into consumer sentiments and behaviors. Mobile research enables data collection from participants in their natural environments, increasing the accuracy and relevance of the findings. Gamification of surveys enhances participant engagement, leading to higher response rates and richer data. Facial coding offers a deeper understanding of emotional reactions, which can be particularly valuable in advertising and product development.
Recognizing and leveraging the strengths of these varied methodologies can lead to more comprehensive and actionable insights. As the research industry evolves, it is essential to move away from a one-size-fits-all approach and embrace the rich tapestry of available methodologies. This benefits researchers and helps clients make more informed decisions based on a broader spectrum of data and insights.
The Emergence of New Methodologies Over the Past Decade
The last decade has seen a proliferation of new research methodologies driven by technological advancements and changing consumer behaviors. These innovations have expanded the toolkit available to researchers, allowing for more nuanced and comprehensive insights.
Big Data Big data refers to the massive volume of data generated every second from various sources such as social media, transaction records, sensors, and more. According to a report by IDC, the global datasphere will grow to 175 zettabytes by 2025. Big data analytics enables researchers to identify patterns, correlations, and trends that were previously impossible to detect due to the sheer volume and complexity of the data. This methodology is particularly valuable for predictive analytics, customer segmentation, and personalized marketing.
Social Listening Social listening involves monitoring and analyzing online conversations on social media platforms, forums, blogs, and other digital spaces. This method allows researchers to capture real-time consumer sentiments and trends. A study by Brandwatch found that 96% of businesses believe social media monitoring provides valuable insights into consumer behavior. Social listening helps brands understand public perception, track the success of campaigns, and identify emerging issues or opportunities.
Mobile Research Mobile research leverages the ubiquity of smartphones to collect data from participants in real-time and natural settings. This approach has increased participation rates and data quality, as respondents can provide immediate feedback. A report by eMarketer highlighted that 83% of internet users worldwide accessed the web via mobile devices in 2021. Mobile research methodologies include mobile surveys, location-based studies, and mobile ethnography, offering a more dynamic and flexible way to gather insights.
Gamification of Surveys Gamification involves incorporating game design elements into surveys to enhance engagement and data quality. Researchers can improve response rates and reduce survey fatigue by making surveys more interactive and enjoyable. Research by GreenBook found that gamified surveys can lead to a 15% increase in response quality and a 20% increase in respondent engagement. This approach is handy for targeting younger demographics that are more accustomed to interactive digital experiences.
Facial Coding Facial coding analyzes facial expressions to gauge emotional responses to stimuli such as advertisements, products, or content. This technique uses advanced software to detect subtle changes in facial muscles, providing insights into subconscious reactions. According to a study by Affectiva, facial coding can enhance the predictive power of traditional surveys by 20-30%. This methodology is valuable for understanding the emotional impact of marketing materials and improving product design and user experience.
These emerging methodologies have expanded the research scope and blurred the lines between qualitative and quantitative approaches. By integrating these innovative techniques, researchers can obtain a more holistic understanding of consumer behavior, leading to more effective strategies and better business outcomes.
The integration of technology into qualitative research has significantly enhanced the depth and breadth of insights that can be obtained. By leveraging advanced tools and methodologies, researchers can capture more authentic and detailed data, often in real-time and with minimal intrusion. Here, we explore some key technological advancements that have revolutionized qualitative research.
Ethnographies Ethnographic research, which involves the in-depth study of people and cultures in their natural environments, has been greatly enhanced by technology. Traditionally, ethnographies required researchers to spend extended periods observing and interacting with participants, which was time-consuming and potentially intrusive. However, this process has become more efficient and less intrusive with digital tools.
Digital ethnography tools like mobile apps and online platforms allow participants to record their experiences, thoughts, and behaviors in real-time. These tools often include features for uploading photos, videos, and audio recordings, providing researchers with rich, contextual data. According to a study published in the Journal of Business Research, digital ethnography can reduce data collection time by up to 50% while increasing the depth of insights gained.
Accompanied Shops Accompanied shopping, where researchers observe and interact with consumers during their shopping trips, has also benefited from technological advancements. Traditionally, this method required researchers to be physically present, which could influence participants’ behavior and limit the scalability of studies.
Today, mobile technology allows for remote accompanied shops. Participants can use their smartphones to record their shopping experiences, provide live commentary, and capture photos or videos of their interactions with products and store environments. This approach minimizes the observer effect and allows for larger and more geographically diverse sample sizes. Research from the Journal of Retailing and Consumer Services found that mobile-assisted accompanied shops can increase participant comfort and data accuracy, providing genuine insights into consumer behavior.
Micro Cameras and Immersive Experiences One of the most transformative technological advancements in qualitative research is using micro cameras and other immersive tools. Micro cameras, small and discreet recording devices, enable researchers to capture naturalistic behavior and interactions without intruding on participants’ daily lives.
These cameras can be worn by participants or placed in various environments to record activities and interactions unobtrusively. For example, a study by the American Marketing Association demonstrated that using micro cameras in home settings allowed researchers to gather more authentic and detailed data on consumer usage patterns and preferences.
Additionally, virtual reality (VR) and augmented reality (AR) technologies have opened new possibilities for immersive qualitative research. VR can create simulated environments where participants interact with products or scenarios, allowing researchers to study their responses in a controlled yet realistic setting. AR, on the other hand, overlays digital information in the real world, providing participants with enhanced experiences that can be monitored and analyzed in real-time.
According to a report by PwC, the use of VR and AR in market research is expected to grow significantly, with the global VR market projected to reach $45.09 billion by 2027. These technologies offer unparalleled opportunities for creating immersive, engaging, and highly informative qualitative research experiences.
Introduction of Diverse Expertise in the Research Industry
The evolution of research methodologies and the integration of advanced technologies have necessitated the introduction of diverse skill sets into the research industry. These new areas of expertise are transforming the research landscape, enabling more sophisticated data analysis and deeper insights into human behavior. By incorporating specialists such as data scientists, neuroscientists, and computer programmers, the research industry is better equipped to handle the complexities of modern data and deliver more impactful results.
Data scientists have become indispensable in the research industry because they can process and analyze vast amounts of data. Their expertise in statistical analysis, machine learning, and predictive modeling allows them to uncover previously hidden patterns and insights. According to the Harvard Business Review, data scientists are one of the “sexiest jobs of the 21st century” due to their critical role in interpreting complex data sets.
Data scientists use advanced algorithms and models to extract meaningful information from big data. This capability is essential for understanding consumer behavior, forecasting trends, and making data-driven decisions. For instance, a study by McKinsey & Company found that companies leveraging big data and analytics can achieve productivity gains of up to 10% and increased profitability of up to 6%. In the context of market research, data scientists help organizations move beyond traditional analysis techniques, providing deeper and more actionable insights.
Neuroscientists bring a unique perspective to the research industry by applying principles from neuroscience to understand consumer behavior. This interdisciplinary approach, called neuromarketing, involves studying how the brain responds to various stimuli, such as advertisements, products, and branding.
Techniques like EEG (electroencephalography) and fMRI (functional magnetic resonance imaging) allow neuroscientists to measure brain activity and determine emotional and cognitive responses. According to a report by Nielsen, neuromarketing techniques can increase the effectiveness of advertising by 20% to 30%. These insights help marketers create more engaging and impactful campaigns by understanding the subconscious drivers of consumer behavior.
Additionally, neuroscientists contribute to product development by assessing how consumers perceive and interact with new products. This can lead to more user-friendly designs and improved customer satisfaction. Integrating neuroscience into market research provides a deeper understanding of the emotional and psychological factors influencing consumer decisions.
Computer Programmers’ role in the research industry has grown significantly as data collection and analysis increasingly rely on sophisticated software and algorithms. Programmers develop and maintain the tools and platforms that enable researchers to gather, process, and analyze data efficiently.
In particular, the rise of big data and machine learning has highlighted the need for skilled programmers who can create custom solutions for complex research problems. For example, programmers design algorithms to process large datasets in real-time, enabling more responsive and adaptive research methodologies. A study by Gartner predicts that by 2025, 75% of enterprises will shift from piloting to operationalizing AI, driving a five-fold increase in streaming data and analytics infrastructures.
Programmers also play a crucial role in developing mobile apps and online platforms for data collection, ensuring that these tools are user-friendly and capable of capturing high-quality data. Their work is essential for integrating new technologies, such as virtual and augmented reality, into research, creating immersive and interactive experiences for participants.
The Increasing Fragmentation within Traditional Qualitative and Quantitative Research
As the research industry evolves, the traditional boundaries between qualitative and quantitative research have become increasingly blurred. The rise of new methodologies and technological advancements has led to a fragmentation within these established categories, resulting in a more specialized and nuanced landscape. This fragmentation allows for more targeted and effective research strategies but necessitates clearer differentiation between methodologies.
Differentiating Between Methodologies
With the proliferation of new research techniques, it is crucial to understand each methodology’s unique strengths and applications. By differentiating between these approaches, researchers can select the most appropriate tools for their specific objectives, ensuring more accurate and actionable insights.
Big Data vs. Gamification of Surveys
Big Data
Gamification of Surveys
Approach
Analysis of large datasets to identify trends and patterns.
Incorporating game elements to increase engagement and data quality.
Focus
Large-scale trend analysis, predictive analytics, and customer segmentation.
Enhancing response rates and improving the quality of individual responses.
Supporting Data
90% of the world’s data was created in the last two years (IBM).
Gamified surveys enhance response rates by up to 30% (Vision Critical).
Social Listening vs. Traditional Surveys
Social Listening
Traditional Surveys
Approach
Monitoring and analyzing real-time online conversations.
Structured questionnaires targeting specific information from respondents.
Focus
Immediate insights into public opinion and emerging trends.
Controlled, detailed exploration of specific topics with quantifiable data.
Supporting Data
86% of marketers use social listening tools for brand mentions and consumer feedback (Mention).
47% of respondents believe surveys miss nuances captured in social media interactions (Pew Research Center).
The increasing fragmentation within qualitative and quantitative research has led to a more specialized and diverse array of methodologies. By differentiating between these approaches, researchers can better match their methods to their objectives, ensuring more effective and insightful outcomes. Understanding the unique strengths and applications of big data, gamification of surveys, social listening, and traditional surveys allows for a more strategic and tailored approach to market research.
Challenges of Referring to All Methodologies Simply as “Research”
Referring to all methodologies as simply “research” oversimplifies the diverse and complex landscape of modern research practices. This overgeneralization leads to several challenges for both researchers and clients. When the unique characteristics and applications of different methodologies are not clearly distinguished, selecting the most appropriate approach for a given research objective becomes difficult. This lack of specificity can result in poor research designs and less effective outcomes.
For instance, “research” encompasses everything from big data analytics to in-depth ethnographic studies. These methodologies require vastly different skills, tools, and approaches. Lumping them together under a single label can obscure their distinct advantages and limitations. As a result, clients may struggle to understand the value of each method, leading to potential confusion and misalignment of expectations.
Consequences of Misunderstanding and Misapplying Research Methods
The consequences of misunderstanding and misapplying research methods can be significant. When clients and researchers fail to recognize different methodologies’ specific requirements and strengths, it can lead to inappropriate applications and flawed insights.
Issue
Description
Example
Mismatched Methodologies and Objectives
Using the wrong methodology for a particular research objective can result in unreliable data and misguided conclusions.
Employing traditional surveys to capture real-time consumer sentiment might not be as effective as using social listening tools. Relying on focus groups for large-scale trend analysis could lead to unrepresentative findings.
Inaccurate Data and Insights
Misapplying research methods can compromise the accuracy of the data collected.
Using a quantitative approach to explore deep psychological motivations may fail to capture the nuanced insights that qualitative methods like in-depth interviews or ethnographies can provide.
Inefficient Resource Allocation
Overgeneralization can result in inefficient allocation of resources, both in terms of time and budget.
Clients might invest in extensive data collection efforts that do not yield the desired insights because the chosen methodology was not well-suited to their research questions. Conducting a large-scale survey when qualitative interviews would have been more appropriate can be both costly and ineffective.
Client Frustration and Disappointment
When research methodologies are misunderstood or misapplied, clients can experience frustration and disappointment. This can damage the research industry’s reputation and erode trust between researchers and clients.
Clients may feel that their needs were not adequately addressed or that the research did not provide actionable insights.
Hindrance to Innovation
Overgeneralizing research methods can stifle innovation by discouraging the adoption of new and emerging methodologies.
If clients and researchers are not educated about the specific benefits of approaches like survey gamification, big data analytics, or neuromarketing, they may be less likely to explore these options. This can limit the industry’s ability to evolve and improve.
Comparison with the Diversity in Advertising and Marketing
The advertising and marketing industries provide valuable examples of embracing and celebrating diversity in methodologies. Unlike the market research industry, which often lumps various approaches under a single umbrella term, advertising and marketing have long recognized the importance of clear differentiation. These industries have successfully segmented their practices into distinct categories, each with its own best practices, tools, and metrics.
In advertising, for instance, there are numerous specialized forms, including:
Television Advertising: Traditional ads broadcast on TV channels, reaching a wide audience.
Digital Advertising: Online ads displayed on websites, social media, and other digital platforms, allowing for targeted and interactive campaigns.
Outdoor Advertising: Billboards, transit ads, and other physical displays that capture attention in public spaces.
Radio Advertising: Audio ads broadcast on radio stations, targeting specific demographics based on listening habits.
Print Advertising: Ads placed in newspapers, magazines, and other printed materials, often targeting niche audiences.
Each of these forms of advertising is clearly defined, with established best practices and specialized metrics for measuring effectiveness. Similarly, the marketing industry differentiates between various approaches, such as content marketing, search marketing, social media marketing, event marketing, and CRM & loyalty marketing. This segmentation allows marketers to choose the most appropriate strategies for their specific goals, ensuring more effective and targeted campaigns.
Lessons to Learn from the Clear Differentiation in These Fields
The research industry can learn several important lessons from the clear differentiation seen in advertising and marketing:
Embrace Specialization Just as advertising and marketing have distinct categories, the research industry should embrace specialization by clearly defining and promoting different research methodologies. By doing so, researchers can highlight the unique strengths and applications of each approach, making it easier for clients to understand their options and choose the best methodology for their needs.
Develop Specific Best Practices Each specialized form of advertising and marketing has its own set of best practices, developed through years of experience and refinement. The research industry should similarly develop and document best practices for each methodology, ensuring consistent quality and effectiveness. This would involve creating guidelines, case studies, and benchmarks for various research approaches, such as big data analytics, social listening, mobile research, and the gamification of surveys.
Establish Clear Metrics for Success Advertising and marketing professionals use specific metrics to evaluate the success of their campaigns, such as reach, engagement, conversion rates, and return on investment (ROI). The research industry should adopt a similar approach by establishing clear metrics for evaluating the effectiveness of different methodologies. For example, metrics for big data analytics include data accuracy, predictive power, and processing speed, while metrics for gamified surveys focus on response rates, participant engagement, and data quality.
Promote Awareness and Education The marketing industry invests heavily in promoting awareness and education about different marketing techniques through conferences, publications, and professional organizations. The research industry should similarly prioritize educating clients and stakeholders about the diverse research methodologies available. This could involve industry conferences, webinars, whitepapers, and training programs highlighting various research methods’ benefits and applications.
Celebrate and Recognize Excellence Advertising and marketing industries celebrate excellence through various awards that recognize outstanding work in specific categories. The research industry should adopt a similar approach by creating awards that recognize excellence in different research methodologies. This would not only celebrate the achievements of researchers but also help to raise the profile of specialized approaches, encouraging innovation and excellence.
By drawing parallels with the creative and marketing industries, the market research industry can learn to differentiate better and promote its diverse methodologies. Embracing specialization, developing best practices, establishing clear metrics, promoting education, and celebrating excellence are key steps toward a more vibrant and effective research landscape.
Current State of Research Awards: A Single Category for Diverse Methodologies
The current landscape of research awards is often overly simplistic, with many awards lumping diverse methodologies into a single category. This approach fails to acknowledge the unique contributions and distinct strengths of various research techniques. For example, traditional surveys, big data analytics, qualitative ethnographies, and neuromarketing are all fundamentally different in their methods and outcomes. Yet, they are frequently judged against each other under the broad label of “research.”
This one-size-fits-all approach can lead to several issues:
Lack of Recognition for Specialized Skills: Researchers who excel in highly specialized areas may not receive the recognition they deserve, as their unique contributions are overshadowed by more generalist approaches.
Misleading Comparisons: Comparing vastly different methodologies in the same category can lead to misleading conclusions about their effectiveness and value.
Stifled Innovation: Without specific categories that highlight and reward innovation in particular methods, researchers are less motivated to push the boundaries and develop new techniques.
Proposal for Diversified Awards to Recognize Various Research Approaches
To address these issues, it is crucial to establish diversified awards that recognize excellence in specific research methodologies. This approach can bring several benefits to the industry:
Highlighting Methodological Expertise Creating specific award categories for different research methodologies will allow for a more accurate assessment of expertise and innovation. Categories could include:
Big Data Analytics: Recognizing excellence in processing and interpreting large datasets.
Social Listening: Highlighting innovative approaches in real-time monitoring of online conversations.
Mobile Research: Awarding breakthroughs in collecting data through mobile devices.
Gamification of Surveys: Celebrating creative and effective use of gamification in survey design.
Qualitative Ethnographies: Recognizing deep, immersive studies of consumer behavior.
Neuromarketing: Highlighting advanced techniques in understanding brain responses and emotional reactions.
Encouraging Innovation Diversified awards can motivate researchers to innovate within their specialized fields, pushing the boundaries of what is possible. By providing recognition for pioneering work, these awards can inspire continued advancement and improvement in research methodologies.
Increasing Transparency and Understanding Clearly defined award categories can help clients and stakeholders better understand the strengths and applications of different research methods. This increased transparency can lead to more informed decisions about which methodologies to use for specific research objectives.
Fostering Healthy Competition By creating distinct categories, researchers can compete against their peers who use similar methodologies, leading to a more equitable and meaningful comparison of achievements. This can foster a healthy competitive environment that drives overall quality and performance in the industry.
Building Industry Standards Establishing award categories with specific criteria can help set industry standards for excellence. These standards can serve as benchmarks for researchers to aspire to and for clients to reference when selecting research partners.
Elevating the Research Industry’s Profile Diversified awards can elevate the research industry’s profile by showcasing its rich diversity and the specialized skills it encompasses. This recognition can attract new talent to market research and enhance its reputation among clients and the broader business community.
Advocating for the Acknowledgment and Celebration of Different Research Methodologies
The research industry is at its best when it leverages a wide array of methodologies, each offering unique insights and value. By acknowledging and celebrating the diversity of research approaches, we can foster a more inclusive and innovative industry. This begins with a cultural shift toward recognizing the strengths and applications of various methodologies rather than viewing them through a singular lens.
To advocate for this diversity, industry leaders, professional organizations, and educational institutions must actively promote the value of different research techniques. This can be achieved through:
Educational Initiatives: Incorporating comprehensive training on various methodologies in academic and professional development programs.
Industry Conferences and Workshops: Hosting events focusing on specific research approaches, showcasing case studies, and facilitating discussions on best practices.
Publications and Media: Publishing articles, whitepapers, and case studies highlighting different research methods’ unique contributions.
Awards and Recognition: Establishing and promoting awards that celebrate excellence in various research fields, as discussed in the previous section.
Benefits to Clients and the Research Industry of Recognizing Specialized Fields
Enhanced Decision-Making When clients clearly understand the strengths and applications of different research methodologies, they can make more informed decisions. This leads to selecting the most appropriate approach for their specific objectives, resulting in more accurate and actionable insights. For example, a client seeking to understand real-time consumer sentiment might choose social listening, while a client looking to explore deep psychological motivations might opt for neuromarketing techniques.
Improved Research Quality Recognizing and celebrating diverse methodologies encourages researchers to specialize and refine their skills within their chosen fields. This specialization can lead to higher-quality research outputs as researchers become experts in their methodologies and develop more sophisticated and effective techniques. According to a study by the Boston Consulting Group, organizations that emphasize specialized research approaches see a 20% improvement in the quality of their insights.
Increased Innovation A culture that values diverse methodologies fosters innovation. Researchers are more likely to experiment with new techniques and technologies, leading to the development of novel approaches that can address emerging challenges and opportunities.
Broader Range of Insights Different research methodologies offer unique perspectives and types of data. By combining insights from various approaches, clients can better understand their target audience and market dynamics. For example, integrating big data analytics with qualitative ethnographies can provide broad trends and deep, contextual insights. This comprehensive view can enhance strategic planning and decision-making.
Stronger Client-Researcher Relationships When clients see the value and expertise that specialized researchers bring to the table, they build trust and strengthen relationships. Clients are more likely to view researchers as strategic partners who can provide tailored solutions to their unique challenges. This trust can lead to long-term collaborations and repeat business, benefiting both parties.
Elevating Industry Standards Celebrating diversity in research methodologies sets a benchmark for excellence within the industry. It encourages all researchers to strive for high standards in their work, whether conducting traditional surveys or pioneering new technologies. This collective drive for quality can elevate the overall reputation and impact of the research industry.
Attracting New Talent An industry that values and promotes a wide range of research methodologies is more likely to attract diverse talent. Young professionals with varied interests and skill sets will see opportunities to innovate and excel in their preferred fields. This influx of new talent can infuse the industry with fresh perspectives and drive future growth.
Encouraging Industry Leaders and Award Bodies to Adopt Diversified Categories
For the market research industry to fully embrace and celebrate its diverse methodologies, industry leaders and award bodies must take the lead. They must recognize the distinct value of different research approaches and create award categories that reflect this diversity. This involves:
Creating Specialized Award Categories: Establish categories that recognize excellence in various methodologies, such as big data analytics, social listening, mobile research, survey gamification, and qualitative ethnographies. Each category should have clear criteria and benchmarks for fair and meaningful recognition.
Promoting the Benefits of Specialization: Industry leaders should advocate for the importance of specialized research techniques through conferences, publications, and media. By highlighting success stories and best practices, they can demonstrate the tangible benefits of recognizing and celebrating diverse methodologies.
Investing in Education and Training: Award bodies and industry associations should support educational initiatives that promote understanding and expertise in various research methodologies. This includes funding scholarships, organizing workshops, and creating certification programs that validate specialized skills.
The Role of Research Professionals in Championing Their Specific Methodologies
Research professionals themselves play a critical role in this transformation. By actively championing their specialized methodologies, they can help drive the industry toward greater recognition and appreciation of diversity. This can be achieved through:
Sharing Knowledge and Expertise: Researchers should actively share their knowledge and expertise through publications, presentations, and online platforms. By contributing to the collective understanding of different methodologies, they can elevate the standards and visibility of their specific fields.
Engaging in Professional Communities: Participating in professional organizations and communities focusing on specific methodologies can help researchers stay updated on the latest developments and best practices. It also provides a platform for networking and collaboration, fostering a supportive environment for innovation and growth.
Advocating for Recognition: Researchers should advocate for the inclusion of specialized categories in industry awards and recognition programs. By voicing their support and demonstrating the unique value of their methodologies, they can influence decision-makers and encourage the adoption of diversified award categories.
Collaborating for a More Inclusive Industry
Collaboration is key to achieving a more inclusive and diverse research industry. By working together, industry leaders, award bodies, and research professionals can create an environment that values and celebrates the unique contributions of different methodologies. This collaborative effort involves:
Building Alliances: Forming alliances between organizations, educational institutions, and professional bodies to promote the importance of methodological diversity. These alliances can drive initiatives that support research innovation and excellence.
Creating Platforms for Dialogue: Establishing forums and platforms where researchers can discuss challenges, share insights, and collaborate on projects. These platforms can facilitate cross-methodological learning and foster a culture of mutual respect and appreciation.
Encouraging Cross-Disciplinary Research: Promoting research projects that integrate multiple methodologies can demonstrate the complementary strengths of different approaches. These projects can showcase the enhanced insights and outcomes from methodological diversity, further validating the need for specialized recognition.
Final Thoughts
The research industry is at a critical juncture. The days of one-size-fits-all methodologies are over. We must move beyond the outdated notion that all research can be encapsulated under a single umbrella. Instead, we need to recognize and celebrate the vast array of tools and techniques at our disposal. By embracing diversity in research methodologies, we can unlock richer, more nuanced insights that drive better decision-making and innovation.
The current practice of lumping disparate methodologies into a single category is not just an oversight; it is a disservice to the industry. It fails to acknowledge the specialized skills and unique contributions that each approach brings to the table. This overgeneralization leads to misapplications and misunderstandings that can undermine the effectiveness of research and frustrate clients. It is time for industry leaders and award bodies to take a stand and introduce diversified categories that honor the distinct strengths of various research methods.
Moreover, it is incumbent upon us, the research professionals, to advocate for this change. We need to champion our specific methodologies and educate clients and stakeholders about their unique benefits. This is not merely about gaining recognition; it is about elevating the standards of the entire industry. When each methodology is appreciated for its specific contributions, the quality of research as a whole improves.
The future of the market research industry lies in its ability to adapt and evolve. By fostering an environment that values and celebrates methodological diversity, we can create a more vibrant and innovative sector. This will benefit researchers and clients and ensure that the research industry remains relevant and impactful in an ever-changing world.
Let’s embrace the rich tapestry of methodologies at our disposal. Let’s push for recognition and celebrate the unique strengths of each approach. The path forward is clear: a diverse and dynamic market research industry poised to meet tomorrow’s challenges with creativity, precision, and unparalleled insight. The future is bright, and it is ours to shape.
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