Knowledge hub.

The economic impact of the COVID-19 pandemic in various markets has been undeniable. Some sectors like travel and hospitality have been hard-hit, while physical retail has suffered badly too due to social distancing and lockdown measures. Workers in these industries are affected as well, with their livelihoods threatened by uncertainty and instability. Within this context, […]

I’ve been a market researcher for more than 15 years, during which I’ve done countless projects conducted through online and offline methodologies, both in Singapore, and across Asia. It’s a common research cliché to say that ‘one size fits all’ does not apply in Asia, and that the only unifying factor across all Asian markets […]

For tens of years, market research in Indonesia has been conducted face-to-face, using pen and paper. Even up until now, face-to-face interviews are still the dominant methodology used for market research in Indonesia. There are many reasons for this – mainly a historical preference for face-to-face and its value in reaching people across the country, […]

In Vietnam, face-to-face is the dominant form of market research. This is surprising given that almost everyone in Vietnam – from those in their teens to those in their forties – owns a smartphone, and this is the case regardless of where they live. Vietnamese consumers spend hours of their time online – on Facebook, […]

As part of my job, I work with people across our global boutique. This is fascinating, as from our offices all over the world, our experiences are very diverse. But for the first time, we have found ourselves experiencing the very same thing at the same time, as we all adjust to life under lockdown. […]

This week marks a change in the focus on many news outlets and governments. From protection, to productivity – as leaders grapple with the challenge of getting economies moving again. There is more confidence around some countries approach and communication (New Zealand) than others (UK, US – looking at you!). However, in all situations there […]

According the Bellwether report, market research has taken the biggest hit of all marketing disciplines, as companies look to cut budgets in the face of COVID-19. But arguably market research is precisely the area in which companies need to be investing right now, as they grapple with a radically different business landscape and changing consumer […]

A few weeks ago, something extraordinary happened. We ran out of eggs. There were, quite literally, no eggs to be found anywhere in our little corner of South West London. I was devastated. It wasn’t until I couldn’t get my hands on any that I really appreciated how fundamental eggs were to my daily diet. […]

In times gone by (which, despite feeling like years ago, I only mean the start of 2020!) if you were in the UK, and making small talk, you would reference the weather. In Singapore, you would ask “have you taken breakfast?” But there is now a new form of small talk. At the start of […]

Widespread remote working is creating obstacles in multiple forms for today’s teams, from productivity to technology to social connections.  The common thread running through this is maximising online communication. Visual storytelling through video is one of the most effective forms of online communication. Our brain processes information 60,000 faster when it is shared in video […]