Luxury retail is hitting a generational speed bump. Once buoyed by the spending power of older millennials and Gen X, high-end fashion and beauty brands are now facing a slowdown, with Gen Z opting out of traditional luxury splurges. 

Most recently, global markets from Paris to Shanghai have reported sluggish sales, prompting concerns across the industry. At the same time, the secondhand apparel market is booming. Thredup’s 2024 Resale Report projects it will reach $350 billion by 2028, growing three times faster than the overall global apparel market. The rise of resale isn’t just a trend; it’s a signal that younger consumers are actively reshaping what luxury means.

According to recent research, Millennials and Gen Z are projected to account for three-fourths of global luxury spending by the end of 2025 – a figure that makes this pivot in taste and behavior impossible for brands to ignore. Conspicuous consumption is losing appeal for a generation raised amid climate crises, economic instability, and digital transparency.

The Rise of Secondhand and Sustainable Shopping

For a generation raised on side hustles and climate consciousness, the resale rack holds more appeal than the luxury boutique. Platforms like Depop, Vestiaire Collective, and The RealReal have become go-to destinations for Gen Z shoppers, trading upcycled finds and limited-run vintage pieces with the same enthusiasm that previous generations reserved for fresh-off-the-runway collections.

Sustainability is part of the draw, but so is value – why spend $2,000 on a new designer bag when you can score a rare archival piece for half the price?

Luxury brands are paying attention. Some, like Gucci and Balenciaga, have partnered with resale platforms or launched in-house re-commerce programs to capture a slice of the growing circular economy. But for Gen Z, these moves only matter if they appear real, not reactionary.

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Designer Status Loses Its Shine

Flashy logos are no longer the badge of status they once were. For Gen Z, luxury is shifting away from overt branding and toward values like individuality, sustainability, and authenticity. Rather than chasing the latest drop from heritage houses, young shoppers lean into personal style, often expressed through vintage, upcycled, or indie-label finds.

Many industry reports show how Gen Z consumers consider sustainability a primary factor in their clothing choices, outranking brand prestige. This is reflected in their growing reliance on secondhand platforms and their preference for products that align with their ethics and identity.

A carefully curated thrift-store find or a niche designer piece carries more cultural capital than a mass-produced luxury item. For legacy brands, the challenge is clear: status isn’t just about labels anymore; it’s about meaning.

Economic Pressures Meet Conscious Consumption

Inflation, student debt, and rising housing costs are prompting Gen Z to reassess their spending habits. While their overall spending power is rising, many are adopting frugal lifestyles, not just out of necessity but as a reflection of their values. Movements like “no-buy” and “low-buy” challenges have gained traction on platforms like TikTok, encouraging participants to limit their purchases to essentials. Financial pressures and a growing awareness of environmental and mental health concerns influence this shift.

Discretionary spending in the US is slowing, with luxury fashion down 12% in 2023 and another 9% in 2024, according to the Bank of America Institute. The drop signals a shift toward more intentional, value-driven consumption.

Environmental concerns also play a significant role. Deloitte’s 2024 Gen Z and Millennial Survey ranks climate change as one of the top concerns for younger consumers, influencing their preference for sustainable and ethically produced goods.

This financial restraint isn’t just shrinking purchases; it’s redirecting loyalty toward brands that reflect cultural roots and values.

Local Labels and Cultural Loyalty

Global luxury brands are facing increasing competition from a surge of homegrown talent. Gen Z consumers gravitate toward local designers who blend traditional craftsmanship with modern aesthetics and sustainable practices in markets like Indonesia and Japan.

In Japan, brands like Kapital and Visvim have garnered attention for their artisanal approach and deep cultural roots. Kapital, founded in Kojima, Okayama, is celebrated for its unique designs that draw inspiration from vintage Americana and Japanese heritage. Visvim, established in 2001, is known for its meticulous craftsmanship and commitment to quality, attracting a loyal global following.

In Indonesia, labels such as Sejauh Mata Memandang lead with textile collections grounded in local heritage and environmental consciousness. The brand applies slow fashion principles, utilizing sustainable materials and traditional techniques to create pieces that resonate with environmentally conscious consumers.

These local labels often operate on smaller scales and with slower production cycles – an intentional contrast to the fast-paced churn of global fashion. For Gen Z, the appeal lies in purchasing pieces that feel personal and principled, rooted in their cultural identity and values.

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A Digital Pivot to Stay Relevant

As Gen Z’s digital engagement deepens, luxury brands increasingly explore virtual platforms to connect with this tech-savvy demographic. 

Gucci launched the “Gucci Garden” experience on Roblox in 2021, offering an interactive virtual exhibition celebrating the brand’s creative vision. Players could explore themed rooms inspired by Gucci’s campaigns, with their avatars absorbing elements of the exhibition and transforming into unique digital artworks.

These initiatives reflect a broader shift in the luxury industry, where digital interactions increasingly influence consumer behavior. According to Bain & Company, approximately 70% of luxury purchases are influenced by online engagement, even if the final sale happens in-store.

To further enhance personalization, brands like Louis Vuitton invest in AI-driven tools to tailor marketing campaigns and product recommendations based on consumer behavior. For Gen Z, it’s not just about the product; it’s about the experience.

Rethinking Luxury for a New Generation

Legacy brands are learning that Gen Z wants more than a product – they want a point of view. In response, some of fashion’s biggest names are beginning to reframe luxury not as excess but as intention.

Burberry and Stella McCartney have rolled out repair and resale services, tapping into the circular economy. In 2023, LVMH announced plans to expand its environmental initiatives through Life 360, a roadmap focused on sustainable design, regenerative agriculture, and product longevity. Smaller labels are going even further, with capsule collections made entirely from deadstock fabrics or upcycled materials.

But authenticity remains the dealbreaker. Gen Z is adept at detecting greenwashing and is quick to call it out. A flashy sustainability pledge means little without visible follow-through, and younger consumers are doing their homework.

The path forward for luxury brands will likely require more than a seasonal campaign. It will take real investment in ethical production, meaningful storytelling, and experiences that resonate across digital and physical worlds. For a generation redefining value on its own terms, prestige alone no longer sells.

The Bottom Line

Luxury’s future won’t be built on legacy alone. With Gen Z rewriting the rules of status, style, and spending, brands that once thrived on exclusivity now face a different challenge: staying relevant in a world where authenticity, transparency, and values matter just as much as design.

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Once dismissed as retail relics, physical storefronts are making a surprising comeback – this time, powered by digital-first brands. From pop-ups to permanent flagships, online-native companies are opening brick-and-mortar locations not out of necessity but by design.

Amazon Style offers shoppers curated fashion based on browsing history. Warby Parker’s clean, minimalist stores blend seamlessly into upscale neighborhoods, offering eye exams alongside Instagrammable interiors. In Bangkok, Pomelo Fashion invites customers to try on app-selected items in sleek fitting rooms before completing purchases from their phones.

It’s a reversal that reflects more than a retail pivot. While digital advertising remains cheaper in terms of pure reach, online CPMs average between $3 and $10, compared to $22 or more for traditional media, customer acquisition online is becoming less efficient. As competition intensifies and privacy changes limit ad targeting, many direct-to-consumer brands are seeing digital acquisition costs climb, sometimes exceeding average order values. In this landscape, storefronts are emerging as strategic complements: part showroom, part service center, part brand theater. For these brands, it’s not just about footfall. It’s about reducing digital dependency and building loyalty through real-world engagement.

Why Physical Retail Now

For years, e-commerce promised a frictionless future – one-click checkouts, fast shipping, and endless inventory. But as digital storefronts multiplied, so did the challenges: skyrocketing customer acquisition costs, rising return rates, and a sea of sameness. Today, even the most digitally fluent brands are discovering that a website alone can’t deliver emotional connection or tactile trust.

Physical stores are filling the gap. A well‑designed storefront gives customers something the digital shelf can’t: the ability to touch, try, and experience. According to the U.S. Census Bureau, e‑commerce accounted for 15.3 % of total U.S. retail sales in 2023—a share that continues to rise quarter by quarter. While physical stores still drive the bulk of retail activity, the steady growth of online shopping, especially during major events like Black Friday, signals a lasting shift in consumer behavior.

Still, not all categories follow the same trajectory. Furniture and home‑furnishing purchases increasingly migrate online; nearly 31 % of home furnishing sales occurred digitally in 2023. Consumer electronics remains split, with value and convenience driving online growth, but big‑ticket purchases often favor in‑store confidence. And goods like plants, outdoor supplies, garden products, and decorative home items, where touch, size, and immediacy matter, have stubbornly resisted complete digital takeover. Big‑box outlets continue to dominate these segments, with traditional furniture and outdoor‑living stores capturing the lion’s share of consumer spending.

In other words, the price tag and physicality of the item strongly influence where consumers choose to shop. You can order a lamp or phone online, but the comfort of a store still wins when it comes to the feel of a sofa, the freshness of a plant, or the scale of a patio set.

But these new retail spaces aren’t built for volume. They’re designed for impact. Brands are leaning into high-touch service, curated displays, and neighborhood-specific assortments. Instead of acting as isolated outposts, these stores function as real-world extensions of the brand – driving online traffic, deepening engagement, and turning one-time buyers into repeat customers.

The playbook is shifting: Stores aren’t just about sales – they’re about staying top of mind in a distracted, digital-first world.

Pomelo Fashion’s Omnichannel Evolution

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Founded in 2013 by David Jou and Casey Liang, Pomelo Fashion has emerged as a leading omnichannel fashion brand in Southeast Asia. Initially operating solely online, the company has expanded its presence with physical stores in Thailand, Singapore, Indonesia, and Malaysia.

Central to Pomelo’s strategy is its “Tap.Try.Buy” service, which allows customers to order items online, try them on at a designated store, and pay only for what they choose to keep. This approach enhances the shopping experience by integrating the convenience of online browsing with the assurance of in-store fitting. ​

In May 2025, LeadIQ reported that Pomelo Fashion achieved $750 million in annual revenue, marking a substantial leap from the $38 million recorded in 2022

Pomelo’s expansion efforts have included entering new markets, such as Cambodia, where it partnered with Zando Group to establish a retail presence. Additionally, the company has focused on enhancing supply chain efficiency by implementing unified inventory systems and streamlining return processes.

By seamlessly blending online and offline experiences, Pomelo Fashion continues to adapt to the evolving retail landscape, aiming to meet the diverse preferences of its customer base.

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Why online brands are opening stores

For digital-first companies, opening a physical store isn’t about replicating traditional retail – it’s about amplifying what already works. With online customer acquisition costs climbing and attention spans shrinking, many brands view stores as a channel for deeper engagement rather than just sales.

Stores offer what websites can’t: human connection, hands-on product trials, and immediate service. They create environments where discovery feels organic and tactile, and shoppers can linger, ask questions, and build trust. That trust often carries over into digital behavior. According to Warby Parker’s most recent earnings report, customers who engage with online and retail touchpoints tend to have higher lifetime value.

For brands like Pomelo, stores also provide critical feedback loops. Each in-person interaction offers insights into fit, preferences, and regional trends – data that helps refine everything from product design to inventory allocation. Physical locations are no longer separate from e-commerce platforms – they’re extensions of them, working in sync to personalize the experience and drive loyalty.

The result is a more resilient retail model, one that spans screens and sidewalks.

The evolving role of the website

While physical spaces gain momentum, the brand website remains the nerve center of the modern retail ecosystem. But its role is shifting – from being the sole point of sale to becoming a connective platform that bridges discovery, transaction, and service.

Today’s websites aren’t just digital catalogs. They power appointments for in-store try-ons, host loyalty programs, manage returns, and sync with physical inventory in real-time. At Pomelo, the app and website are critical to the “Tap.Try.Buy” model, allowing customers to browse, reserve, and purchase without friction. Warby Parker’s platform does the same, letting users schedule eye exams, browse local store stock, or complete an in-store purchase online.

For brands blending offline and online, the website is no longer the endpoint – it’s the interface. It carries the brand’s identity, handles the logistics, and learns from each customer interaction. As stores become more experiential, the website does the heavy lifting behind the scenes, ensuring a seamless handoff between channels.

The digital shelf might not be enough on its own anymore – but it’s more important than ever in making the entire system work.

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What shopping will look like in 2050

If you walk into a store in 2050, you might not walk out with a bag. Instead, your personalized selections – curated by AI, informed by biometric data, and filtered through your sustainability preferences – could arrive at your door within hours, if not minutes.

Retail futurists envision spaces that act less like inventory warehouses and more like interactive brand labs. Physical stores may shrink in size but grow in sophistication, equipped with augmented reality mirrors, smart shelves, and real-time language translation for global shoppers. If consumers opt-in, facial recognition could trigger dynamic pricing based on loyalty status or previous purchases.

Sustainability will likely shape store formats, too. Modular, low-waste layouts, carbon-neutral delivery options, and locally sourced assortments could become table stakes. Data from online and in-store behavior will sync seamlessly, creating a “phygital” loop where discovery, trial, and purchase span both worlds.

But some things won’t change. Shoppers will still crave connection, story, and the confidence that comes from seeing and touching a product before committing. The brands that win in 2050 may look futuristic – but at their core, they’ll understand something timeless: trust is built person-to-person, even when powered by pixels.

Retail’s Quiet Reinvention

What began as a tactical move to lower return rates or offer fitting rooms has turned into something more fundamental: a rethinking of what retail means. Digital-first brands aren’t just entering physical spaces; they’re redesigning them on their terms.

These aren’t legacy department stores or big-box chains. They’re focused, frictionless, and hyper-intentional. Every square foot has a purpose, whether to host an eye exam, facilitate same-day pickup, or serve as a live feedback loop for product development.

The quiet reinvention underway isn’t about going back – it’s about moving forward with the tools, data, and expectations of a new era. The lines between online and offline are no longer blurred. They’re gone entirely.

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It started, as most viral purchases do, with a swipe. A TikTok creator with flawless skin and fluorescent lighting demonstrated a compact beauty gadget that promises salon-grade results at home. The video was less than a minute long, filled with upbeat music, quick cuts, and glowing testimonials in comments. Within minutes, a viewer – perhaps a student in Manila, a young professional in Manchester, or a stay-at-home parent in Chicago – clicked through the in-app link and completed the purchase.

By the time the package arrived a few days later, the product had already lost its mystique. A single-use, maybe two, followed by quiet abandonment. The device now sits in a drawer, a fleeting artifact of a momentary high. It’s a pattern playing out on repeat across millions of screens and households.

Welcome to the world of #TikTokMadeMeBuyIt, a phenomenon that has exploded to over 80 billion views and counting. Entire product categories – skincare tools, cleaning gadgets, oddly shaped kitchenware – are being built and sold off the back of short-form content engineered to trigger impulse buys. For brands, the promise is irresistible: high engagement, lightning-fast conversions, and instant exposure to global audiences.

But with that promise comes a growing problem. Post-purchase regret is creeping in, and repeat purchase rates remain elusive. Products go viral, but not necessarily for the right reasons – or to the right audiences. Shoppers buy on a dopamine rush, not because of need or brand loyalty. When the dust settles, many never buy again.

This is the paradox of TikTok commerce: it’s brilliant at driving desire but shaky at sustaining satisfaction. As marketers lean into creator campaigns and trending formats, a harder question emerges: What happens after the impulse fades? How can brands transform a fleeting moment of virality into lasting consumer value?

The answer requires looking past the algorithm – and into the mindset of the modern, post-swipe shopper.

The Rise of Social-First Shopping

The act of shopping has always been tethered to some form of discovery – what’s new, what’s desirable, what solves a problem. Traditionally, that discovery began with intent. Consumers searched for what they needed – on Google, Amazon, or a brand’s own website – then navigated through specs, reviews, and comparisons to make a decision.

But today, especially among younger demographics, the discovery process is being rewritten – and TikTok is the new front door.

According to a 2023 survey by Adobe, over 40% of Gen Z users in the U.S. now use TikTok as a search engine, turning to short videos for everything from product reviews and tutorials to restaurant recommendations and tech hacks. A Google executive famously acknowledged that nearly half of Gen Z prefers TikTok or Instagram over Google for local search and ideas. And it’s not limited to the West – DataReportal’s 2024 global digital trends report shows similar patterns in Southeast Asia, where TikTok is already a leading platform for beauty and lifestyle discovery in markets like Indonesia, the Philippines, and Thailand.

This shift from intent-based to content-led shopping represents more than a change in channel. It marks a transformation in the psychology of the buyer journey. Consumers aren’t searching because they know what they want. They’re swiping through content, waiting to feel something. The algorithm does the rest – serving a stream of product demos, creator endorsements, and “must-have” items that feel personal, unscripted, and trustworthy.

The mechanism driving this new model is emotional storytelling – often through creators who speak directly to their audience as peers, not salespeople. There’s no hard pitch. Instead, there’s relatability, humor, vulnerability. A creator casually shares how a sleep spray changed their nighttime routine, or how a multi-use blender made morning smoothies easier. The product isn’t the focus – it’s part of a lifestyle narrative. And because the platform is optimized for short-form engagement and rapid feedback, the reward loop is instantaneous. Users like, share, comment, click – and often buy – without leaving the app.

This is particularly powerful in categories that lean into aesthetics, performance, or transformation. Beauty, fashion, wellness, gadgets, and kitchenware dominate the #TikTokMadeMeBuyIt trend because they demonstrate well on video and promise immediate change or convenience. A pore vacuum that clears blackheads in seconds. A wearable fan for summer commutes. A viral foundation that “melts” into your skin. These products are engineered for visual impact – and often experience a sales spike within hours of trending.

Brands are scrambling to meet this shift. In the U.S., retailers like e.l.f. Beauty and Glow Recipe have embraced TikTok not just as an advertising platform, but as a product incubator. Viral feedback is used to iterate faster, launch new SKUs, or create limited drops tailored to what’s trending. In the UK, Boots and ASOS have established creator partnerships and in-app shopping hubs designed specifically for TikTok users. Meanwhile, in Southeast Asia, TikTok Shop has integrated payment and delivery into the app itself, offering a seamless purchase experience – and challenging traditional ecommerce giants in the region like Shopee and Lazada.

Yet this rise of social-first shopping is not without friction. What works in a 60-second video doesn’t always translate to long-term product satisfaction. And while the buying journey may begin in a feed, it doesn’t always end in a positive review – or a second purchase. The next challenge for brands is not just to capture attention in the scroll, but to justify the decision after the impulse fades.

The dopamine of discovery is real. But for brands, it’s what happens next that determines whether a TikTok sale becomes a customer – or just a view that briefly converted.

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The Retention Cliff: From Click to Regret

For brands riding the wave of TikTok virality, the first 24 hours can feel like a triumph. Products sell out, follower counts spike, and warehouses scramble to restock. But beyond the euphoria of the initial surge lies a less glamorous truth: a vast number of these purchases don’t lead to loyalty. Many don’t even lead to usage.

Return rates for impulse-driven social commerce are difficult to pin down, but anecdotal reports from retailers and logistics firms suggest a growing pattern of disappointment, disuse, or buyer’s remorse. A 2023 survey by Coresight Research found that 35% of Gen Z consumers regretted at least one purchase they made via TikTok or Instagram – not because of price, but because the product didn’t live up to the hype, was rarely used, or was simply forgotten.

The psychology behind this regret is well-documented. Neurologically, impulse buying activates the brain’s reward system, delivering a short-lived hit of dopamine. The problem is that platforms like TikTok are engineered to optimize this very sensation – quick visuals, emotional narratives, and social proof in the form of comments and likes. Consumers experience the thrill of discovery and the convenience of one-click purchasing simultaneously. But once the package arrives, the context disappears. The content that made the item feel urgent is gone, and the user is left with a product that may not fit their life – or their expectations.

This dissonance is particularly acute in categories like beauty and wellness, where perceived effectiveness can vary dramatically by individual. A trending skincare serum might go viral for its packaging or influencer endorsements, but fail to deliver visible results. A portable blender could be lauded for design, but prove impractical in daily use. These mismatches feed into a broader trend of one-time TikTok purchases that rarely lead to second sales.

For businesses, this is more than a retention problem – it’s a strategic misalignment. The traditional ecommerce funnel assumes that satisfaction leads to loyalty. But in the TikTok ecosystem, the funnel is often truncated. Discovery and conversion happen in seconds, often without critical evaluation or consideration of product fit. Post-purchase, there’s often no follow-up, no onboarding, and no effort to transition the buyer from intrigued to invested.

Consider the case of “miracle” gadgets – a segment that consistently trends on TikTok. From LED face masks to handheld fabric shavers, these products generate excitement because they solve specific problems quickly, and they look satisfying on camera. But many of them fall into what analysts call “low utility, high novelty” territory. They may work, but they rarely become essential. Without repeat use, there’s no brand affinity. Without brand affinity, there’s no return visit.

Even the most experienced marketers are struggling with how to measure value in this environment. A viral video might generate millions in sales, but if the average customer doesn’t return, the cost of acquisition outweighs long-term gain. This is particularly risky for startups that build their entire go-to-market strategy around influencer momentum. When the virality fades, so does the revenue.

To navigate this cliff, brands must expand their thinking. The point of conversion is no longer the endpoint – it’s the beginning of a new challenge: how to turn a moment of entertainment into a meaningful, lasting consumer relationship. This requires more than a clever TikTok strategy. It requires rethinking product positioning, support systems, and post-purchase engagement.

Because if the first purchase ends in disappointment, it won’t just be the product that gets left in the drawer – it’ll be the brand.

What TikTok Teaches (and Misleads) About Product-Market Fit

In the traditional product development model, product-market fit is discovered through cycles of research, iteration, and real-world validation. Success is measured by sustained demand, positive feedback, and repeat purchases. But TikTok has disrupted that rhythm – catapulting products to viral fame before they’ve had a chance to prove long-term relevance.

TikTok doesn’t reward utility or staying power. It rewards novelty, visual appeal, and story potential. Products that go viral tend to be those that photograph well, demonstrate instantly, or slot neatly into an aesthetic. That doesn’t necessarily mean they solve real problems – or that they’re designed to endure.

Consider the wave of viral beauty tools: ice rollers that promise depuffing, LED masks that hint at spa-quality treatments, pore vacuums that visibly extract blackheads. These products generate enormous buzz because they produce quick visual results on camera. But behind the screen, many lack clinical efficacy, are inconvenient to use, or break easily. A purchase may follow a single swipe, but it’s not often followed by a second.

This isn’t to say TikTok can’t uncover genuine product-market fit. Some brands have used it as a real-time feedback engine. Stanley tumblers, for instance, didn’t go viral for being flashy – they went viral because users demonstrated their durability and insulation performance. Real utility was amplified by real stories. In another case, COSRX’s snail mucin skincare product surged globally because users documented consistent results, not just cute packaging or influencer endorsement.

Still, these examples are the exception. More often, TikTok leads brands to confuse buzz with validation. A video’s reach can feel like a green light, prompting restocks, ad spend, and even new product lines before customer satisfaction has caught up. The platform’s velocity compresses timelines and encourages decisions based on engagement metrics rather than behavioral insights.

This misalignment is particularly dangerous for early-stage brands. A viral product can mask foundational weaknesses – limited product testing, supply chain fragility, or unclear positioning. By the time returns spike or negative reviews roll in, it’s too late. The algorithm has already moved on.

Brands that rely too heavily on TikTok as a market validator risk losing touch with their core consumer. Metrics like view counts, shares, or comments provide signals, but not substance. They don’t replace the discipline of product testing, customer interviews, or retention analysis.

The real opportunity lies in combining TikTok’s reach with traditional rigor. Use viral attention as a signal to dig deeper: Who is buying? Why? Are they returning? Would they recommend the product without the hype?

Because TikTok can light the match – but product-market fit is still the fire that must burn long after the trend cools.

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Designing for the Second Purchase

The first purchase may be won by a scroll and a swipe. The second is earned – slowly, deliberately – through trust, value, and consistency. For brands seeking sustainable growth beyond the TikTok boom, retention is no longer a back-end metric – it’s a product design imperative.

The most successful consumer brands on TikTok are not those that simply sell well in a 15-second clip. They’re the ones that understand the post-viral customer journey and intentionally build for re-engagement. This starts with setting expectations early. In an environment where storytelling trumps specification, it’s tempting to lean into aspirational content or exaggerated claims. But overselling a product, even indirectly through creator enthusiasm, leads to a trust deficit if the product underdelivers.

That’s why transparency has become a powerful retention strategy. Beauty brand Function of Beauty – which customizes shampoo and skincare based on user profiles – leans into detailed user education across its platforms. TikTok may drive the click, but the website follows up with quizzes, how-to videos, and community reviews, helping buyers understand what they’re getting and why it matters. This reduces post-purchase doubt and creates more informed, loyal users.

Similarly, the unboxing and onboarding experience has become a crucial moment for loyalty. What happens in the first 10 minutes after the package arrives often determines whether the product will be used again. Packaging that educates, instructions that are intuitive, and apps or QR codes that reinforce usage habits all play a role. Brands like Glow Recipe include usage tips and layering instructions in their packaging inserts – offering a tactile bridge between online excitement and offline satisfaction.

Customer support is another pivotal lever. In the TikTok era, customer service is not a cost center – it’s content. A quick, empathetic response to a complaint shared publicly can diffuse tension and even boost brand favorability. A user who feels heard is far more likely to return, even after a misstep. Some brands proactively monitor TikTok mentions to identify potential issues before they escalate – a form of customer care that feels organic, not outsourced.

But perhaps the most overlooked retention strategy is narrative continuity. Too often, brands treat each TikTok moment as a one-off campaign. Instead, successful companies develop a story arc that encourages repeat engagement. Korean skincare brand COSRX, for example, has built TikTok content around long-term skincare routines rather than single products. This strategy not only keeps users coming back but also positions the brand as a partner in progress – not just a purveyor of trends.

Product ecosystems also matter. Brands that offer bundling, refills, or complementary products increase the likelihood of repeat purchases. A consumer who buys a viral water bottle may return for accessories, cleaning kits, or seasonal drops. A wellness brand that offers a subscription model – accompanied by timely reminders and rewards – can convert impulse buyers into habitual users.

Ultimately, designing for the second purchase requires a mindset shift: from campaigning to cultivating. It’s not enough to convert interest into sales. Brands must convert experience into trust, and trust into habit.

That means the real work begins after the trend peaks. When the influencers move on and the algorithm shifts, what remains is the quality of the product, the clarity of the experience, and the commitment to serving customers beyond the first impression.

Because in the long arc of brand building, it’s not the first click that matters most. It’s the one that comes after they’ve already tried you – and decide to come back.

Virality Is a Spark, but Trust Is the Flame

If TikTok has taught us anything, it’s that attention is no longer scarce – but intention is. In a world where discovery happens in seconds, brands can no longer afford to confuse visibility with viability. The speed and scale of social commerce have made it deceptively easy to move product. But moving product is not the same as moving people.

The brands that will endure are not the ones that win the algorithm today – they’re the ones that understand why the algorithm worked in the first place, and what happens when it doesn’t. That requires more than creative output. It demands input – specifically, research that maps impulse against behavior, and curiosity against conversion.

Strategy in this new era must be grounded in consumer foresight, not just content performance. Which products trigger regret? Which creators sustain trust? What conditions turn first-time buyers into lifelong customers? Without this insight, brands will remain reactive – chasing trends that spike but don’t stick, and mistaking engagement for endorsement.

Social commerce is not a trend. It’s a fundamental restructuring of how consumers find, evaluate, and commit to brands. But the platforms themselves are still evolving, and consumer expectations are outpacing the infrastructure that surrounds them. What’s needed now is a deeper layer: systems for listening, testing, validating, and optimizing – before, during, and after the trend hits.

This is where market research is no longer a support function – it becomes a strategic core. The ability to test message resonance, prototype digital experiences, and measure post-purchase satisfaction in real time is what will differentiate high-growth brands from high-churn ones. Those who invest in insight will adapt faster, course-correct smarter, and build the emotional capital that virality alone can’t deliver.

Because in the economy of attention, the spark may come easily. But it’s the slow, intentional burn – fed by relevance, reliability, and research – that keeps consumers coming back.

That’s not the algorithm’s job. It’s yours.

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Exchanging pre-owned goods has been a cornerstone of human commerce, from ancient bartering systems to modern marketplaces. The age-old practice has evolved into a booming global second-hand market, prompting brands to rethink their strategies as sustainability and value drive consumer choices. 

Understanding the Second-Hand Market

The second-hand market, also known as the resale or pre-owned market, involves the buying and selling previously owned goods. This market spans many products, including clothing, electronics, furniture, and vehicles, offering consumers access to items at prices typically lower than new equivalents. The rise of digital platforms has significantly expanded this market, making it more accessible and organized.

Types of Second-Hand Marketplaces

The proliferation of these diverse platforms has not only made second-hand shopping more accessible but has also contributed to its growing acceptance and popularity among a broad spectrum of consumers.

  • Thrift Stores and Charity Shops are physical retail locations where donated goods are sold to support charitable causes. These stores offer a variety of items, from clothing to household goods, at affordable prices.
  • Consignment Shops are retailers that sell items on behalf of owners, providing them with a percentage of the sale price once the item is sold. This model is common for higher-end goods, such as designer clothing and accessories.
  • Online Marketplaces: Digital platforms where individuals and businesses can list and purchase pre-owned items. Examples include eBay, Poshmark, and Depop, which have become increasingly popular due to their convenience and extensive reach.
  • Specialized Second-Hand Platforms: Niche marketplaces focusing on specific product categories, such as electronics or luxury goods. For instance, Back Market specializes in refurbished electronics, providing consumers with vetted, high-quality used devices.

Drivers of the Second-Hand Market Surge

Several key factors propel the rapid expansion of the second-hand market:

  • Economic Considerations: Amidst global economic uncertainties and rising living costs, consumers increasingly seek cost-effective alternatives to new products. In the United States, the second-hand apparel market was valued at $43 billion in 2023, reflecting a 10.3% increase from the previous year.
    This growth indicates a significant shift towards more affordable shopping options.
  • Sustainability and Environmental Impact: A heightened awareness of environmental issues has led consumers to adopt more sustainable consumption habits. Purchasing second-hand clothing reduces carbon emissions by an average of 25% compared to buying new items.
    This eco-conscious mindset is particularly prevalent among younger generations, with 42% of global consumers aged 18 to 37 willing to purchase second-hand apparel as of 2021.
  • Digital Integration and Convenience: The proliferation of online resale platforms has revolutionized the accessibility and convenience of second-hand shopping. In 2023, online resale accounted for 46.5% of the U.S. second-hand market, amounting to $20 billion in sales.

    Platforms such as ThredUp, Poshmark, and The RealReal have streamlined the process of buying and selling pre-owned items, attracting a diverse and tech-savvy consumer base.

These factors collectively contribute to the dynamic growth of the second-hand market, reshaping consumer behavior and retail strategies globally.

Strategic Implications for Brands

The surge in second-hand shopping presents both challenges and opportunities for brands. To navigate this evolving landscape, companies can consider the following strategies:

  • Integrate Resale into Business Models
    • Branded Resale Platforms: Establishing in-house resale channels allows brands to maintain control over the customer experience and product authenticity. For instance, Patagonia’s “Worn Wear” program encourages customers to trade in used items for credit, promoting product longevity and sustainability.
      Partnerships with Resale Platforms: Collaborating with established resale marketplaces can expand a brand’s reach. Alexander McQueen’s partnership with Vestiaire Collective enables customers to sell pre-owned items back to the brand in exchange for store credit, fostering a circular economy.
  • Redefine the Value Proposition of New Products
    • Emphasize Quality and Longevity: Highlighting the durability and timeless design of products can justify the investment in new items.
    • Sustainable Practices: Adopting eco-friendly materials and ethical production methods can appeal to environmentally conscious consumers.
  • Enhance Customer Engagement
    • Trade-In Incentives: Offering credits or discounts for returning used items can encourage repeat purchases and strengthen brand loyalty.
    • Educational Campaigns: Informing consumers about the environmental benefits of purchasing new, sustainably produced items can influence buying decisions.

Global Perspectives: Eastern vs. Western Second-hand Goods Markets

The second-hand market’s expansion manifests differently across regions, influenced by cultural, economic, and technological factors. Understanding these distinctions is crucial for brands aiming to navigate and capitalize on the global resale economy.

Western Markets

In Western countries, the surge in second-hand shopping is primarily driven by sustainability concerns and economic considerations. Consumers are increasingly eco-conscious, seeking to reduce waste and carbon footprints by purchasing pre-owned goods. The proliferation of digital platforms like ThredUp, Depop, and Vinted has democratized access to second-hand items, making it convenient for consumers to buy and sell used goods. This shift is also influenced by a growing desire for unique, vintage pieces that allow for personal expression.

Asian Markets

In contrast, Asian markets exhibit unique dynamics in the second-hand sector:

  • Japan: The Japanese second-hand market has seen significant growth, with the domestic market for used goods nearly doubling 2010 to 2022.
    This expansion is partly due to the popularity of flea market apps like Mercari, which have made buying and selling used items more accessible. Additionally, younger generations, referred to as “reuse natives,” are more inclined toward second-hand shopping, driven by economic factors and a cultural appreciation for high-quality, well-preserved goods. However, this trend has raised concerns about its impact on Japan’s GDP, as second-hand transactions do not contribute to producing new goods.
  • China and Korea: A comparative study of second-hand clothing consumption in China and Korea reveals that both countries have experienced growth in this sector, particularly among millennials and Gen Z. In China, platforms like “Xianyu” have become popular. Cultural factors, economic conditions, and technological advancements influence consumer behavior in these markets, with a notable shift from viewing second-hand shopping as a necessity for low-income households to a trendy, value-driven choice among younger consumers.

Implications for Brands

Brands must recognize and adapt to these regional nuances:

  • Tailored Strategies: Develop region-specific approaches considering local cultural attitudes toward second-hand goods. For instance, emphasizing product longevity and quality in Japan can resonate with consumers who value well-maintained items.
  • Platform Partnerships: Collaborate with popular local resale platforms to reach a broader audience. Understanding the preferred platforms in each region allows brands to effectively engage with consumers in those markets.
  • Cultural Sensitivity: Acknowledge and respect the cultural factors influencing second-hand shopping behaviors. Incorporating culturally relevant narratives can enhance brand authenticity and appeal.

By aligning strategies with regional characteristics, brands can effectively navigate the global second-hand market, fostering growth and consumer loyalty across diverse markets.

Generational Differences in Second-Hand Shopping

The surge in second-hand shopping is not uniform across all age groups. Understanding these variations is crucial for brands aiming to effectively engage diverse demographics.

Generation Z (Born 1997–2012)

Gen Z exhibits a strong inclination toward second-hand shopping, driven by both economic and environmental considerations:

  • Prevalence of Second-Hand Purchases: A significant 83% of Gen Z consumers have either purchased or are interested in purchasing second-hand apparel, surpassing the average for all age groups by 10.7%.
  • Economic Motivation: Approximately 64% of Gen Z individuals engage in second-hand shopping primarily to save money.
  • Sustainability Concerns: Environmental consciousness plays a pivotal role, with 36% of Gen Z consumers purchasing second-hand goods to reduce their ecological footprint.

Millennials (Born 1981–1996)

Millennials also demonstrate a robust engagement with the second-hand market, influenced by financial prudence and a desire for unique items:

  • Regular Participation: Approximately 29.7% of second-hand apparel shoppers in the U.S. are aged between 25 and 34, indicating active involvement in the resale market.
    Financial Considerations: Economic factors are a significant driver, with many Millennials seeking value for money through second-hand purchases.
  • Unique Finds: Millennials’ pursuit of distinctive and vintage items motivates them to explore second-hand options, aligning with their preference for personalized and authentic products.

Generation X (Born 1965–1980) and Baby Boomers (Born 1946–1964)

While engagement is comparatively lower among older generations, there is a growing interest in second-hand shopping:

  • Participation Rates: Consumers aged 35 to 44 constitute 23.8% of second-hand apparel shoppers, while those aged 45 to 54 and 55 to 64 represent 16.6% and 11.8%, respectively.
  • Barriers to Adoption: Older consumers may face challenges such as perceptions of lower quality or concerns about the condition of second-hand goods, which can deter participation.

Implications for Brands

Recognizing these generational nuances enables brands to tailor strategies effectively:

  • Targeted Marketing: Crafting messages that resonate with each generation’s motivations such as emphasizing sustainability for Gen Z and value for money for Millennials can enhance engagement.
  • Diverse Platform Utilization: Leveraging platforms favored by different age groups, including social media channels for younger consumers and more traditional outlets for older demographics, ensures a broader reach.
  • Product Assortment and Quality Assurance: Offering a curated selection of high-quality second-hand items can address concerns about product condition, particularly among older consumers, fostering trust and encouraging participation.

By aligning strategies with each generational cohort’s distinct preferences and concerns, brands can effectively navigate the expanding second-hand market and cultivate a loyal, diverse customer base.

Case Study: thredUP’s Strategic Expansion in the Online Second-Hand Apparel Market

Case-Study-thredUP’s-Expansion-in-the-Online Second-Hand-Apparel-Market


Image Credit: thredUP Newsroom

Founded in 2009, thredUP has emerged as a leading online consignment and thrift store specializing in women’s and children’s apparel. The company’s innovative approach has significantly influenced the second-hand clothing industry, promoting sustainable fashion consumption.

Business Model and Growth

thredUP offers a user-friendly platform where individuals can buy and sell pre-owned clothing. Sellers send in their items using a “Clean Out Kit,” and thredUP manages the entire process, including quality inspection, photography, pricing, and listing. This managed marketplace model ensures a seamless experience for sellers and buyers, contributing to the company’s rapid growth. By 2021, thredUP had processed over 100 million unique second-hand items, underscoring its substantial impact on promoting circular fashion.

Technological Advancements

To support its expanding operations, thredUP has invested in technological infrastructure. In 2017, the company transitioned to Kubernetes for container orchestration, enhancing scalability and deployment efficiency. This shift reduced hardware costs by 56% and decreased deployment times by approximately 50%, enabling faster innovation and improved customer service.

Strategic Partnerships and Market Expansion

Recognizing the potential of the resale market, thredUP launched its “Resale-as-a-Service” (RaaS) program, partnering with major retailers like Gap and Walmart. This initiative allows brands to offer second-hand options to their customers, integrating sustainability into their business models and expanding thredUP’s reach. The RaaS program has positioned thredUP as a pivotal player in the broader retail ecosystem, facilitating the adoption of circular fashion practices.

Financial Milestones

thredUP’s innovative strategies have attracted significant investment, with over $130 million in venture capital raised by 2016. This financial backing has supported the company’s technological upgrades, market expansion, and strategic partnerships, solidifying its position as an online second-hand apparel market leader.

thredUP’s success exemplifies how embracing technology, fostering strategic partnerships, and promoting sustainability can drive growth in the second-hand apparel industry. As the market continues to evolve, thredUP’s model offers valuable insights for brands seeking to navigate and capitalize on the burgeoning resale economy.

Final Thoughts

The meteoric rise of the second-hand market is redefining the global retail landscape, driven by consumers’ increasing emphasis on sustainability, affordability, and unique product offerings. This shift is not merely a transient trend but a fundamental change in consumption patterns, compelling brands to reassess and adapt their strategies.

Embracing the resale economy offers brands many benefits, including access to new customer segments, enhanced brand loyalty, and contributions to environmental sustainability. The growing influence of Gen Z consumers, who prioritize ethical consumption and digital engagement, underscores the necessity for brands to innovate continually and align with these evolving values.

Brands that proactively incorporate second-hand offerings into their business models, emphasize product durability, and engage authentically with consumers are poised to thrive. The second-hand market is not just an alternative; it is becoming a cornerstone of modern retail strategy, reflecting a broader societal move toward conscious and circular consumption.

As the lines between new and pre-owned continue to blur, the imperative for brands is clear: adapt to the changing tides of consumer behavior or risk being left behind in a rapidly evolving marketplace.

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On a humid Friday evening in Bangkok, a 29-year-old marketing executive taps through her banking app. She’s just paused her subscription to a second-tier streaming platform and declined an invite to a weekend brunch. But on her walk home, she stops at the Dior counter and buys a lipstick she’s been eyeing for weeks. It’s the one indulgence she’s allowed herself this month. “I cut back on everything else,” she tells a colleague. “This just makes me feel like me.”

Her behavior isn’t an anomaly – it’s a signal. Around the world, consumers are quietly renegotiating the terms of luxury. While macroeconomic forces push people to trim budgets, many are still carving out space for small, strategic indulgences. Austerity no longer looks like elimination; it looks like prioritization.

Call it frugal luxe, quiet indulgence, or strategic spending – this is not irrational behavior, but a recalibrated consumption model shaped by emotional utility and financial realism. Consumers are trading down in broad categories – opting for private-label groceries, reducing ride-hailing use, canceling entertainment bundles – yet they’re unwilling to let go of the symbols that anchor identity, aspiration, or routine.

The global backdrop is undeniable: inflation remains sticky in many economies, wages are lagging, and discretionary income is under strain. In the U.S., the consumer savings rate hovers below pre-pandemic norms. In Southeast Asia, rising living costs are altering middle-class consumption. In the U.K., nearly half of adults report having to cut back on non-essential purchases. And yet, prestige beauty sales are rising. High-end skincare, fragrance, and entry-point luxury fashion continue to perform.

This isn’t a contradiction. It’s a redefinition of value. And the brands that thrive in this moment won’t be those who offer the cheapest price – but those who understand the psychology of what consumers are still willing to pay for.

Because in an era of smarter spending, winning share of wallet means first earning a place in the consumer’s hierarchy of emotional needs.

The Rise of Frugal Luxe – A Global Snapshot

What began as anecdotal “lipstick effect” spending has evolved into a full-fledged global pattern: consumers are not abandoning consumption – they’re curating it. The frugal luxe mindset is not about depriving oneself, but about making deliberate, emotionally resonant choices under constraint.

Across geographies, data shows a clear shift. McKinsey’s 2024 Global Consumer Sentiment Survey found that 72% of consumers across developed and emerging markets report adjusting their spending behaviors, with the most common action being the substitution of high-cost items for lower-cost alternatives – except in categories they deemed “self-care” or “identity-reinforcing.” In Southeast Asia, a Bain & Company study noted that while middle-class households are spending less on dining out, they are spending more on skincare, small electronics, and niche fashion – categories where brand and aesthetic still hold value. In the U.S., prestige beauty grew 14% year-over-year in 2023, even as overall discretionary spending declined. In the U.K., Boots saw record sales in luxury fragrances priced under £50, many sold alongside budget groceries.

This is not a repeat of post-2008 frugality. Then, the consumer response was often to pull back across the board, saving as a virtue. Today’s frugality is more calculated than moralistic – and driven by a more sophisticated understanding of trade-offs. It’s not about saving for saving’s sake; it’s about cutting what doesn’t serve and keeping what does. That distinction is critical.

The economic pressures underlying this shift are real and persistent. Inflation has plateaued but remains elevated in key markets. Real wage growth is marginal. In many urban centers, rent and utility costs are consuming a larger share of monthly income than at any time in the past decade. But consumers are not reacting passively. They are actively reshaping their personal economies, determining where to trade down and where not to compromise.

Crucially, frugal luxe behavior is not confined to one cohort. Gen Z is driving it with curated shopping habits and value-hunting sophistication, but Millennials and even Gen X are adopting similar strategies. What’s shared is the intentionality. Consumers are no longer passively consuming – they are performing economic self-optimization, informed by a steady stream of content that frames “smart spending” as a lifestyle.

Platforms like TikTok and Instagram have normalized “dupe culture” – where users show off how they scored a product that looks like luxury but costs a fraction. Yet in the same feed, those same users will unbox a full-priced Diptyque candle or a single-item designer purchase. The message is not “buy less,” it’s “buy selectively.”

Globally, this has begun to reshape categories. In Japan, the longstanding culture of quality-over-quantity spending (known as shinayakana seikatsu) has found resonance with a younger generation of minimalists who still value premium skincare. In India, beauty brands are reporting a decline in full-sized product sales, but a rise in discovery kits and refillables. In Brazil, mid-market fashion is struggling while resale luxury and independent accessories brands thrive.

Across markets, the conclusion is the same: value is no longer binary. It’s not “luxury vs. bargain” – it’s “what justifies its place in my life?” Brands that misread this as simple downtrading risk irrelevance. Those who tune into this nuance will find opportunity – not just to sell more, but to sell smarter.

The Psychology Behind It – Why We Splurge While We Cut

At first glance, the frugal luxe mindset seems contradictory: a consumer balks at a $6 coffee subscription but buys a $75 serum without hesitation. Economically, it’s inconsistent. Psychologically, it’s perfectly rational.

This is where market dynamics intersect with behavioral economics. In times of uncertainty, people tend to seek out control, reward, and reinforcement – especially when broader financial agency feels compromised. These micro-luxuries become not just products, but emotional instruments: ways to reassert identity, regain a sense of choice, and anchor personal value.

Historically, this has played out before. The “lipstick effect” – a term coined during the early 2000s recession and later observed after 9/11 and in the 2008 financial crisis – described how consumers cut back broadly but still spent on small luxury items, particularly in the beauty category. Today’s version is more sophisticated. It’s not just about lipstick. It’s about emotional return on investment.

This is emotional ROI at work: the subconscious calculation consumers make when deciding whether something is “worth it” not just financially, but emotionally. That $75 serum isn’t just skincare – it’s a commitment to self-care. A branded candle isn’t just scent – it’s sanctuary in a chaotic world. These purchases are rarely made out of impulse alone. They’re rationalized, budgeted, even anticipated. In that sense, they offer the predictability that macroeconomic conditions lack.

Research from Deloitte confirms this. In a 2023 global consumer survey, 64% of respondents said they were more likely to buy products that made them feel emotionally secure, even if those products were non-essential. The strongest responses came from younger consumers, who reported using small purchases as a way to cope with financial stress and identity instability. This is less about indulgence, and more about calibration: consumers are rebalancing their mental and emotional portfolios as much as their financial ones.

Psychologists also point to the role of aspirational continuity. Consumers may be delaying larger goals – home ownership, international travel, luxury fashion – but they still want symbols of progress. A small luxury becomes a token of staying on track. This is particularly pronounced in status-driven categories like fragrance, skincare, and branded accessories, where even a single item can carry heavy semiotic weight.

There’s also a visibility factor. In the age of social media, consumer choices are publicly narrated. Selective spending allows people to maintain an aesthetic or aspirational identity while privately cutting costs elsewhere. In effect, frugal luxe is not just a financial strategy – it’s also a performance of resilience.

Understanding this nuance is critical for brand strategists. Consumers are not spending irrationally. They are optimizing emotional impact per dollar, seeking meaning, identity, and autonomy through purchases that feel earned – even if they seem extravagant on paper.

For brands, the opportunity lies not in asking, “Will they buy?” but “What role does this play in how they see themselves?”

Case Study: ASAI Hotels and the Art of Intentional Hospitality

Image credit: ASAI Hotels

In a market where consumers are trimming excess but still seeking meaning, ASAI Hotels offers a blueprint for how travel brands can deliver premium experience without premium pricing. Launched by Dusit International in 2020, ASAI was purpose-built for the frugal luxe traveler – those who want design, culture, and quality, but none of the gilded frills.

Instead of scaling luxury down, ASAI redefines it. Properties are lean by design – compact rooms, limited staff, no banquet halls or sprawling lobbies – but everything a modern traveler values is thoughtfully elevated. Beds are comfortable, showers rainfall, Wi-Fi fast. Public areas double as co-working spaces and social hubs. And in a strategic move that’s as cultural as it is commercial, each hotel is embedded in a local neighborhood, with a restaurant curated by local chefs and partnerships with nearby artisans, vendors, and guides.

This is not budget travel in disguise. It’s travel edited with intention. ASAI’s Bangkok Sathorn location opened with rates under USD $50 – a striking value in one of Asia’s most visited cities – but paired with Michelin-linked cuisine and locally inspired interiors. Guests don’t feel like they’re compromising. They feel like they’ve discovered something smarter.

What sets ASAI apart isn’t just the product – it’s the philosophy. From agile pricing packages to curated local experiences, the brand is engineered for the consumer who’s making trade-offs, but still wants to feel indulgent. Flexible cancellation policies, digital check-in, and concierge-style staff interactions cater to the desire for both control and care.

And it’s working. ASAI properties consistently receive high ratings for value, design, and service. The brand has expanded beyond Thailand into Japan and the Philippines, proving that its blend of affordability and authenticity has cross-border appeal.

In an era where travel is more intentional, ASAI has found the sweet spot: luxury reimagined as locality, quality, and thoughtful restraint. It’s a case study in what happens when hospitality listens closely – not just to how much travelers want to spend, but to what they want that spending to feel like.

Frugal Luxe in Practice – How It’s Changing Beauty, Fashion, and Travel

The frugal luxe mindset isn’t just influencing what people buy – it’s reshaping entire industries in how they develop, price, and market their offerings. Nowhere is this more visible than in beauty, fashion, and travel – sectors that sit at the intersection of identity, aspiration, and everyday ritual.

Beauty: Dupes and Devotion

Beauty is perhaps the clearest expression of frugal luxe in action. Consumers are cutting costs in functional skincare – opting for no-frills, dermatologist-backed drugstore brands – while still spending on hero products and signature scents. The rise of “dupe culture” – where TikTok influencers promote affordable versions of luxury products – hasn’t killed premium beauty. Instead, it has redefined what’s worth paying full price for.

Take Rare Beauty, which straddles affordability and prestige with minimalist packaging and emotionally resonant branding. In Southeast Asia, Korea’s Olive Young chain is thriving by offering shoppers both budget K-beauty staples and cult-favorite luxury imports. Meanwhile, direct-to-consumer platforms like Beauty Pie (UK) allow users to subscribe to access prestige formulas at wholesale prices – frugality without sacrifice.

Sales figures reflect this duality. While mass beauty volumes have remained flat, prestige beauty in the U.S. grew 14% in 2023 – driven not by breadth, but by a focus on high-performing or emotionally charged SKUs. The consumer isn’t buying more. They’re buying more intentionally.

Fashion: Capsule Thinking and Conscious Curating

In fashion, consumers are trading volume for selectivity. Capsule wardrobes – minimalist, mix-and-match collections anchored by a few standout pieces – are on the rise. Luxury resale platforms like Vestiaire Collective and The RealReal are growing in both inventory and credibility, as consumers seek quality without the markup. The resale market is projected to double by 2027, according to ThredUp’s 2024 report.

Brands are adapting. Zara has introduced higher-end “premium” capsules. COS and Arket are elevating materials and tailoring. In Asia, Taobao’s Luxury Pavilion is bridging mainstream ecommerce with designer credibility. The common thread is discretion over display. Quiet luxury, less logo-heavy but still recognizably refined, appeals to a frugal luxe buyer who wants lasting value, not viral novelty.

Fast fashion isn’t dead – but it’s being used differently. Consumers might wear high-street basics for casual or invisible moments, while saving higher-priced pieces for more visible or identity-expressive occasions. Spending is being segmented not by category, but by context.

Travel: Trade-Offs, Not Cutbacks

Even in the travel sector – often the first to be trimmed during downturns – frugal luxe is shifting patterns. Consumers are taking fewer trips, but spending more on personalization, experience, and wellness. Budget flights are paired with boutique hotels. Three-day getaways are traded up with Michelin-starred meals or spa packages. Travel is no longer about how far, but how meaningful.

Brands are adjusting accordingly. Luxury travel providers are offering shorter packages with high-touch service. Airlines are upselling “premium economy” tiers with lounge access and upgraded meals. The success of Airbnb Luxe and wellness retreats like Aman Essentials shows that even value-conscious travelers are willing to invest – if the experience feels transformative.

Even Google searches reflect the pivot. In 2024, searches for “affordable luxury travel” and “best value boutique hotels” outpaced traditional terms like “cheap flights” or “budget vacations.” The language of frugality is evolving, and so are the offerings designed to meet it.

How Brands Are Adapting – Strategy Shifts Across the Market

Brands that once relied on abundance, visibility, or exclusivity are now being challenged to respond to a consumer who shops with intent, scrutinizes value, and mixes luxury with restraint. Frugal luxe doesn’t mean less opportunity – it means a demand for sharper, more strategic brand behavior.

In beauty, fashion, and consumer goods, companies are rethinking not only pricing architecture, but positioning, messaging, and innovation pipelines. Tiered offerings – once used to ladder customers into prestige pricing – are now reversed. Entry-level luxury products are becoming lead sellers, not loss leaders. Dior’s Addict Lip Glow, Chanel’s Les Beiges Water Tint, and Le Labo’s travel-size scents are all examples of luxury distilled into a smaller, more accessible form – without losing cachet.

This has led to a rise in what analysts call “masstige”: prestige aesthetics at mass-market prices. But masstige has matured. It’s no longer about watered-down versions of designer goods. It’s about embedding value signals – ingredient quality, design, performance – into more approachable formats. Think of Glossier’s minimalist packaging, or Uniqlo U’s designer-led capsule collections. Even Apple has leaned into this zone, positioning older iPhone models as aspirational entry points for Gen Z.

Luxury groups are also evolving. LVMH and Kering have emphasized scarcity, small drops, and storytelling – leveraging limited availability over scale. On the other end, mass retailers are racing to elevate their image: Target’s partnership with designer brands, Boots stocking premium beauty, and H&M launching higher-end home collections. Everyone is meeting in the middle, because that’s where the frugal luxe consumer lives.

Pricing strategy is only part of the story. Messaging has also shifted from status to discernment. Ads no longer shout. They whisper – implying intelligence, curation, and insider knowledge. Brands are moving away from overt luxury cues and toward emotional narratives: empowerment, craftsmanship, quiet confidence. This reflects a deeper shift: luxury is no longer about proving wealth. It’s about affirming self-worth in an uncertain world.

Technology is helping brands track these nuances in real time. AI tools allow marketers to test price elasticity across segments, optimize product mix, and personalize offers based on behavioral signals. Subscription data, refill rates, and post-purchase engagement now drive product development cycles more than focus groups. This enables continuous recalibration of what the customer considers “worth it.”

Even loyalty programs are being reimagined. Cashback is no longer compelling. Instead, brands offer early access, customization, or social recognition. For a frugal luxe consumer, feeling valued is more motivating than saving money.

Some of the smartest adaptations are happening in emerging markets, where middle-class consumers are under greater financial pressure – but no less brand-attuned. In India, Nykaa uses data-driven bundling to pair affordable essentials with aspirational trial-size products. In Vietnam, localized DTC brands position themselves as “premium but practical.” In Mexico, curated marketplace models are growing – offering shoppers a mix of imported luxury and local craftsmanship at frictionless prices.

The core shift is this: consumers are no longer trading down because they’re disengaged from brands. They’re trading strategically because they’re more discerning. To win this audience, brands must think less about price points and more about permission – have you earned the right to be their one splurge?

That’s a higher bar – but a more loyal customer when cleared.

Research and Innovation in the Frugal Luxe Era

To adapt to the frugal luxe consumer, brands need more than instinct – they need precision. The same buyers who once followed broad loyalty patterns are now driven by a mix of psychology, price sensitivity, and emotional return. Understanding where they draw the line between indulgence and excess requires a new kind of consumer insight – one grounded in nuance, not averages.

That’s why the most future-focused brands are turning to agile, continuous research models. Traditional quarterly surveys and segmentation reports can’t keep pace with fast-changing consumer behavior. Instead, leading companies are investing in longitudinal panels, rapid user testing, and scenario-based modeling to predict what consumers will splurge on next – and what they’ll drop without hesitation.

In beauty, brands like Sephora and Charlotte Tilbury use shopper feedback loops tied to SKU-level sales data to refine product mix in real time. In fashion, resale platforms analyze upload frequency and price elasticity to anticipate consumer fatigue or desire. And in luxury travel, customer journey mapping isn’t just about destinations – it tracks sentiment shifts around personalization, sustainability, and perceived self-reward.

Beyond product, brands are rethinking innovation itself. Design-to-value models, once reserved for industrial engineering, are now being applied to consumer goods – ensuring that every feature, material, and format in a product serves either performance or emotional payoff. Packaging is lighter, messaging more focused, and hero SKUs are prioritized over bloated portfolios.

This moment also invites rethinking how value is communicated. Research shows that consumers are more likely to buy when they feel “in on the decision” – when the brand speaks to them as collaborators, not targets. That means transparent storytelling about sourcing, science, and savings – not just brand heritage or exclusivity.

In the frugal luxe economy, innovation isn’t about premiumization for its own sake. It’s about designing products and experiences that feel earned. And the brands that lead won’t be those who guess right – but those who listen smarter.

Frugality as a Lifestyle, Not a Phase

What began as a reactive shift in consumer behavior is fast becoming a structural one. Frugality is no longer seasonal or circumstantial – it is being integrated into the architecture of daily decision-making. The frugal luxe mindset isn’t a temporary belt-tightening – it’s a new blueprint for value.

In this emerging paradigm, traditional market signals are losing their predictive power. Income is no longer a reliable proxy for spending intent. Brand awareness doesn’t guarantee brand loyalty. Even sentiment data, unless layered with behavioral nuance, risks misdiagnosis. Consumers are more fluid than the models designed to capture them.

For strategists and researchers, this demands a reset. Legacy frameworks built around “value vs. premium” binaries or static personas can’t keep up with a consumer who is simultaneously trading down and trading up – sometimes in the same basket. The next generation of research will need to map micro-intentions: how consumers compartmentalize indulgence, what triggers rationalization, and which categories become immune to compromise.

Foresight leaders are already shifting from tracking what people buy to decoding why they justify it. That requires not just data, but empathetic intelligence – a blend of qualitative depth, contextual listening, and scenario-based modeling that captures the emotional calculus behind the cart.

The question for brands is no longer “how do we sell more?” It’s “how do we matter in a world where fewer things get bought, but those few are chosen with surgical precision?”

Because frugal luxe isn’t just a response to economic pressure – it’s a reflection of cultural evolution. Consumers aren’t retreating. They’re refining. And the brands that rise to meet them will be those that understand the mindset behind the money – not just the movement of it.

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Forever 21 is closing its doors – again. Once the crown jewel of American mall culture, the fast-fashion giant is filing for bankruptcy for the second time in under five years. As shuttered storefronts stretch across the US, its downfall has become more than a brand misstep – a sign that the old fast-fashion model is running out of time.

In its place, a new breed of fashion titans is rising. Shein and Temu, two digital-first platforms with Chinese roots, have turned the industry on its head. Their tools? Artificial intelligence, real-time trend scraping, lightning-fast production, and a hyper-personalized consumer journey. These aren’t just cheap alternatives; they’re smart machines designed for a generation that grew up with TikTok, interactive shopping, and constant trends.

Forever 21’s decline isn’t a singular event. It’s part of a deeper market shift – one where legacy playbooks are being rewritten by code, content, and community. As fashion retail becomes more focused on digital channels, brands that do not change may become outdated and irrelevant.

Forever 21’s Fall Signals a Broken Retail Model

Forever 21’s descent didn’t happen overnight. It was a slow unraveling, a brand once emblematic of youth culture now outpaced by the very consumers it once captivated. At its peak, Forever 21 thrived on trend turnover, sprawling mall spaces, and low prices. But the retail landscape changed, and the brand didn’t.

As digital shopping accelerated and consumer expectations shifted, Forever 21 remained tethered to an outdated model – long production cycles, centralized design decisions, and a heavy reliance on brick-and-mortar foot traffic. Its once-successful approach became a liability. While consumers moved toward immediacy and personalization, the company doubled down on bulk inventory, sluggish turnarounds, and static pricing. It failed to keep pace with the velocity of online trend formation – a pace now dictated not by runways or retail calendars but by social feeds refreshed by the second.

The gap widened as Gen Z entered the market. Raised in an era of choice overload, platform-native shoppers sought brands that moved with them – fluid, responsive, and in sync with their aesthetic sensibilities. Forever 21, by contrast, felt stuck. Its collections lagged behind trends. Its online presence was clunky. It couldn’t deliver the frictionless experience digital-native brands were engineering.

Even attempts at reinvention – rebrands, collaborations, and in-store tech integrations – were often too reactive or off-mark. Market research during this period revealed a steady erosion in brand affinity among younger demographics, who increasingly dismissed mall-based fast fashion as outdated, unoriginal, or environmentally negligent. The retail floors, once buzzing with teens became quieter, the racks fuller, and the margins thinner.

The retail model that once made Forever 21 a sensation has become outdated. And in an industry that now rewards adaptability over legacy, the brand’s decline underscores a critical truth: fashion doesn’t wait.

Shein and Temu Built a Smarter System

While legacy players like Forever 21 struggled to pivot, Shein and Temu were busy rewriting the rules of engagement. What distinguishes them isn’t just speed – it’s the system beneath the surface, a high-velocity engine built on data, automation, and platform-native behavior. These brands aren’t retailers in the traditional sense; they’re algorithmic marketplaces fueled by machine learning, social signals, and a relentless feedback loop between consumer demand and product creation.

Inside Shein's fast-fashion model

Shein, in particular, operates more like a tech company than a fashion label. Its infrastructure is designed to detect real-time micro-trends, testing new styles in limited batches and scaling only the best performers. Instead of seasonal collections, it drops thousands of SKUs daily – each one a calculated bet based on keyword spikes, user behavior, and social engagement. What used to take legacy brands months now takes Shein days, with entire production cycles compressed into near real-time manufacturing.

Image Credit: Boffin Coders

Temu is building dominance on a different front. Backed by the e-commerce powerhouse PDD Holdings, its model leans heavily on gamification and bottom-dollar pricing, turning shopping into a behavioral loop. Discounts are dynamic, product discovery is algorithmically engineered, and the platform’s addictive scroll mimics social media architecture. Rather than chasing trends, Temu floods the feed with hyper-targeted inventory based on browsing data, purchase history, and behavioral nudges. Brand storytelling becomes secondary to price, pace, and personalization in this context.

Image Credit: Tech Crunch 

Temu's growth in numbers

Both companies excel at bypassing traditional gatekeepers. Instead of relying on expensive ad campaigns or celebrity endorsements, they tap into the power of peer-to-peer virality. TikTok hauls, influencer codes, and affiliate campaigns do more than drive traffic – they create a cultural moment, making shopping a social performance. The result is a decentralized and infinitely scalable distribution model.

Where traditional fast fashion brands pushed products, Shein and Temu pull consumers into a constantly evolving loop of discovery, validation, and conversion. It’s a model built not on intuition but on information, a data-centric approach that doesn’t just respond to the market but often predicts it.

Speed and Price Now Come with a Cost

But the same mechanisms fueling this meteoric rise are now drawing intensified scrutiny. As Shein and Temu scale at breakneck speed, regulators, watchdogs, and increasingly vocal consumer groups are beginning to question the true cost of their success. Investigations into labor practices, environmental degradation, and product safety are no longer confined to fringe activism; they’re reaching mainstream legislative agendas in the U.S. and Europe.

To soften criticism, Shein recently launched a resale platform in the U.S., positioning it as a circular fashion solution. Branded as a way for consumers to buy and sell secondhand Shein items, the initiative appears, on the surface, to nod toward sustainability. But industry experts and environmental advocates have been quick to call it out. Critics argue that the move lacks substance, pointing out that reselling ultra-low-quality garments does little to counteract the brand’s core business model – one built on volume, disposability, and micro-trend churn. The resale program, some say, is more about optics than impact.

Image Credit: Glossy

This tension highlights a bigger issue in the industry. The European Union has suggested tougher rules for transparency in textile imports, and U.S. lawmakers want more oversight on very cheap goods coming in through de minimis loopholes. These regulatory flashpoints are less about fashion and more about accountability – demanding that platforms operating on mass micro-consumption clarify how and where products are made, under what conditions, and at what environmental cost.

At the same time, cultural sentiment is shifting. What was once dismissed as disposable fashion is becoming a reputational risk. High-visibility criticism from sustainability influencers, investigative journalists, and even former brand collaborators is reshaping the narrative around what it means to shop cheap. For a growing subset of consumers, convenience and cost are no longer blind spots; they’re trade-offs weighed against a rising ethical awareness.

Still, the backlash isn’t yet translating into behavioral change at scale. Most consumers prioritize value and speed, even as they express concerns about sustainability. But the growing friction between convenience and conscience is opening a critical window. For competitors, this is a signal: the future of fast fashion won’t just be about how quickly brands can produce – it will hinge on how transparently they can operate in a world that’s starting to ask harder questions.

Retailers Must Rethink the Entire Playbook

The road ahead demands a fundamental shift in how fashion brands think, operate, and communicate. Survival won’t come from marginal tweaks to legacy systems but from a reengineering of retail itself – beginning with the supply chain. 

Brands must move beyond cost efficiency and embrace operational intelligence. That means investing in technologies that enable demand sensing, real-time replenishment, and localized micro-manufacturing. Flexibility is no longer optional; it’s the foundation of relevance.

Equally critical is the evolution of pricing strategy. Competing with Shein and Temu on cost alone is a race few can afford to run. Instead, smart pricing – anchored in perceived value, quality assurance, and ethical sourcing – offers a more sustainable path. Consumers may be price-conscious, but they’re also becoming more aware of what pricing signals. Transparency around why a product costs what it does can strengthen trust and justify margins in a way race-to-the-bottom tactics cannot.

The marketing function must also be rebuilt for the algorithmic age. Traditional seasonal campaigns are losing ground to dynamic, always-on storytelling that responds to cultural shifts and consumer moods in real-time. This is where social commerce becomes critical, not as a trend but as infrastructure. Influencers are not just amplifiers; they’re now co-creators, collaborators, and curators of brand identity. Investing in decentralized content strategies, creator partnerships, and community-led design isn’t a nice to have – it’s how brands remain visible in a crowded, scroll-driven marketplace.

Finally, there’s the matter of trust. Authenticity becomes the ultimate differentiator in an ecosystem flooded with low-cost, high-frequency goods. Brands that can demonstrate their values through verifiable action – whether in ESG commitments, labor transparency, or community impact – will carve out a deeper connection with consumers navigating ethics. It’s not about appealing to everyone; it’s about being clear, consistent, and credible in what you stand for.

Guide to Gen Z

The Fast Fashion Reckoning Is Already Here

The fast fashion battleground is no longer about who can flood the market with the most products – it’s about who can navigate a volatile consumer landscape with speed, precision, and purpose. Shein and Temu have exposed the vulnerabilities of legacy brands not just by being faster or cheaper but by building systems attuned to cultural momentum, behavioral data, and the economics of digital attention. But their rise also highlights the limits of optimization when values, trust, and transparency are left out of the equation.

The future belongs to brands that can do both – move at the algorithm’s speed while operating with the discipline of long-term stewardship. Fashion is evolving from a product-based business to a platform-based experience, where relevance is won not once but constantly. For incumbents and challengers alike, this moment is not just a test of resilience. It’s a call to rethink what fashion means in a world where everything can be copied, but not everything can connect.

The rules have changed. What remains is the opportunity for those willing to radically rethink their systems as Shein and Temu have and to act before the next store closes.

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The fastest-growing consumer in the toy industry is not a kid. A new generation of adults is rewriting the rules of play, driving billions in annual sales and reshaping how toy brands approach product development and marketing. These buyers, known as kidults, are fueling growth as they seek nostalgia, collectibles, and high-end toys once marketed exclusively to children. Their spending habits have become a defining force in the industry, outpacing traditional toy buyers and reshaping market strategies.

According to NPD Group data, these consumers now account for one-fourth of all toy sales annually, generating around $9 billion in revenue. Their presence in the market is not new, but spending has accelerated since the pandemic, leading to year-over-year gains despite challenging economic conditions. At a time when overall toy sales volume has dipped, higher prices and strong demand from kidults have offset losses and kept the industry growing.

Brands that once targeted parents shopping for kids are now catering directly to an audience willing to spend more for limited-edition action figures, premium Lego sets, and collectibles tied to their beloved franchises. The shift is not a passing trend; it is a transformation in consumer behavior that companies can no longer ignore.

Who are Kidults and Why are they Buying Toys and Games?

Play is no longer just for children. Adulthood has been redefined by a generation that sees nostalgia as a lifestyle rather than a fleeting indulgence. Millennials and Gen Z, raised in an era of immersive entertainment and franchise-driven storytelling, embrace toys as symbols of identity and self-expression.

Kidults are particularly drawn to cartoons, superheroes, and collectibles that remind them of their childhood. They buy merchandise such as action figures, Lego sets, and dolls that might typically be meant for kids. In response, toy makers have created entire product lines tailored for these buyers, recognizing that demand for nostalgic and high-quality collectibles continues to surge.

Social media has amplified this shift, turning fandoms into global communities where collectibles are status symbols. Limited-edition releases, high-end figures, and retro-inspired toys are not just purchases – they are cultural markers. What was once considered a niche hobby has become mainstream, with brands tapping into a lucrative market that values authenticity, nostalgia, and exclusivity.

Beyond nostalgia, psychological factors like stress relief, escapism, and personal identity also drive this trend. Many adult toy buyers see these purchases as a way to disconnect from daily pressures, embrace childhood joy, and express individuality. 

For many kidults, these purchases provide a sense of relaxation and familiarity, helping them cope with daily stress and responsibilities. The ritual of collecting, displaying, and engaging with nostalgic brands creates a sense of stability in an unpredictable world.

Case Study: Funko’s Collector Market Success

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Image Credit: The Gamer

Funko, best known for its Pop! Vinyl figures, has built an empire catering to adult toy collectors. The brand strategically partnered with major franchises like Marvel, Star Wars, and Harry Potter, offering limited-edition releases and convention-exclusive drops that create demand through scarcity.

Focusing on pop culture nostalgia and tapping into fan-driven communities, Funko has positioned itself as a powerhouse in the collector market. The brand’s direct-to-consumer strategy and exclusive collaborations with major retailers have made it a staple for kidults looking to expand their curated collections.

Toy Companies Are Rewriting Their Playbook for Kidults

The world’s biggest brands are no longer designed solely for children. Lego, Mattel, and Hasbro have pivoted to meet the demands of adults in the toy market, launching premium product lines tied to pop culture, gaming, and blockbuster franchises. High-end collectibles, intricate building sets, and nostalgia-driven reboots now dominate shelves, targeting consumers willing to pay a premium for quality and exclusivity.

Lego’s detailed Star Wars and architecture sets, Mattel’s collector-edition Barbie dolls, and Hasbro’s Black Series action figures are just a few examples of how the industry has evolved. Limited-edition drops and direct-to-consumer sales have become critical strategies, leveraging scarcity and brand loyalty to drive demand.

At a time when traditional toy sales have slowed, kidults have emerged as the industry’s biggest growth driver. While board games, puzzles, and playsets saw a pandemic-fueled boom, the first nine months of 2022 recorded a 3% drop in sales volume. Higher prices helped offset this decline, boosting overall sales revenue by 3%. Kidults, who tend to spend more per purchase, have maintained industry momentum.

For toy companies, catering to adults is no longer an experiment; it is a core business strategy.

Kidults Around the World

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Case Study: Lego’s Strategic Pivot to Capturing the Kidult Market

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Image Credit: Lego

Lego, known for its interlocking brick sets, has skillfully targeted the growing kidult demographic. Recognizing the growing demand among adults for complex and nostalgic play experiences, Lego expanded its product line to include intricate sets that appeal to mature consumers.

In 2024, Lego reported a 6% increase in sales, largely attributed to the popularity of its Botanics flower sets, specifically designed for older consumers. These sets offer a blend of creativity and relaxation, resonating with adults seeking mindful activities. Lego’s collaborations with popular franchises have bolstered its appeal to the kidult market. Lego taps into the nostalgia and fandoms that drive adult toy purchasing decisions by producing detailed models tied to beloved series.

Lego’s success with the kidult segment shows the value of catering to adult consumers’ desires for nostalgic and hands-on experiences.

What Toys are Kidults Buying?

Kidults are not just a niche segment – they are the backbone of the toy industry’s growth. While they make up only a quarter of total toy buyers, they account for 60% of dollar growth, according to NPD’s Checkout data. Their willingness to pay for premium products has created a revenue stream that far outpaces spending by parents buying for children.

Unlike cost-conscious parents who seek budget-friendly options, kidults gravitate toward collectibles, high-quality models, and limited-edition releases with higher price points. Their spending is not dictated by seasonality in the same way as traditional toy buyers. While holiday shopping remains a peak sales period, this audience purchases year-round, making them a more predictable and stable consumer base.

This shift has allowed toy companies to move beyond the cyclical boom-and-bust nature of holiday-driven sales. Even as inventory challenges and inflation pressure retailers, demand from kidults has remained strong. As a result, brands are increasingly designing marketing campaigns and product launches with this audience in mind, ensuring their place as a long-term driver of industry revenue.

Marketing Strategies For Toy Brands Targeting Kidults

Toy brands no longer rely on traditional retail displays or children’s TV ads to drive sales. Instead, they target kids where they are most engaged – on social media, in collector communities, and through direct-to-consumer platforms. Digital-first campaigns, influencer collaborations, and nostalgia-driven storytelling have become essential tools for capturing this audience.

Limited-edition drops and exclusive collaborations create a sense of urgency and exclusivity that resonates with collectors. Brands like Lego and Mattel have successfully leveraged pre-orders and premium-tier product launches to tap into this demand. Hasbro’s Black Series and Mattel’s Hot Wheels Red Line Club offer high-end collectibles directly to fans, bypassing mass-market retail channels and reinforcing brand loyalty.

Community engagement is also key. Toy companies invest in fan-driven events, interactive content, and product tie-ins with entertainment franchises to keep their audiences invested. This approach has expanded beyond the toy aisle – adult-focused toy marketing now includes lifestyle branding, apparel collaborations, and interactive experiences designed to deepen brand attachment.

The brands that understand how to market to kidults are not just selling toys – they are selling identity, nostalgia, and belonging.

Case Study: Pop Mart’s Success with Labubu Collectibles

Case-Study-Pop Marts-Success-with-kidult-toys

Image Credit: Los Angeles Times

Pop Mart, a Chinese toy company, has achieved remarkable success by targeting the adult market with its Labubu collectible figures. Created by Hong Kong artist Kasing Lung, Labubu features distinctive rabbit-like ears and spiky teeth, appealing primarily to adults seeking nostalgic and comforting collectibles. Priced between $15 and $85, these figurines often sell out within minutes of restocking, leading fans to rely on group chats for updates and endure long lines. Celebrity endorsements, particularly from Lisa of Blackpink, have further boosted Labubu’s popularity. Collectors view these toys not just as playthings but as art pieces that add personality to their homes. Despite the prevalence of knockoffs, demand for Labubu continues to grow, with Pop Mart expanding its presence in the U.S. and reporting strong sales figures. This trend reflects a broader rise in kidult-targeted emotional comfort toys. 

The Future of the Toy Industry Belongs to Adults

Kidults are not just spending – they are shaping the industry’s future. The brands that continue to evolve embracing technology, sustainability, and personalization, will lead the next evolution of the toy market. Augmented reality experiences, app-connected toys, and AI-powered collectibles are emerging as the next “it” toys, blending nostalgia with modern tech. Eco-conscious buyers also influence brands to redesign packaging, adopt sustainable materials, and explore digital collectibles.

The next step for brands is clear: those who embrace innovation while preserving nostalgia will remain at the forefront of this booming market.

For your research needs, trust insights that drive real impact. Whether you’re exploring consumer trends, market opportunities, or brand strategies, our expertise ensures you stay ahead. Get in touch to unlock data-driven success for your brand.

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The second-hand goods market in Japan has seen extraordinary growth over the past decade, more than doubling in value since 2010. This surge reflects a shift in consumer behavior toward more sustainable and economical choices, driven by the rising popularity of second-hand goods platforms and a cultural focus on quality and reuse.

Our sister company, Cross Marketing Inc., recently conducted a study exploring the purchase behaviors, benefits, and concerns of Japanese consumers regarding second-hand goods. This research highlights key trends shaping the second-hand market and provides valuable insights for brands looking to tap into this growing sector.

Understanding Japan’s Second-Hand Ecosystem

The second-hand market in Japan has evolved into a dynamic and thriving sector driven by affordability, sustainability, and a cultural appreciation for quality. According to our latest study, books and manga are the top choices for second-hand purchases, with almost half of respondents identifying these as their top choices. Games, CDs, and DVDs follow closely at 38%, and cars, bikes, and bicycles at 27%. 

Top-Categories-for Second-Hand-or-Reused-Goods-Purchases

Japan’s focus on meticulous product preservation and high-quality standards plays a crucial role in the popularity of reused goods. Unlike in some Western markets, where thrift shopping often involves bargain hunting, Japanese consumers seek items that retain their original value, emphasizing condition and authenticity.

Generational differences further highlight the diverse appeal of second-hand goods. Younger consumers in their 20s favor clothing and accessories, reflecting a growing trend toward sustainable fashion. Meanwhile, respondents in their 30s preferred entertainment products like games and DVDs, often driven by nostalgia or affordability. 

Second-Hand-Goods-Purchase-Trends-by-Age-Group-in-Japan

These preferences underline a broader cultural shift toward sustainable consumption, with second-hand shopping becoming a practical and socially conscious choice. As Japan’s second-hand market grows, brands have a unique opportunity to align with these values while addressing consumer concerns about product authenticity and condition. 

Benefits-of-Buying-Second-Hand-or-Reused-Goods-Japan

Comparing Japan’s Second-Hand Market to the US and UK

While Japan’s second-hand market is rooted in quality and sustainability, its Western counterparts offer a contrasting yet complementary picture, particularly in the US and UK. In the US, thrift shopping has long been associated with affordability and individuality, with platforms like Goodwill and Poshmark. Meanwhile, the UK has seen a rise in sustainability-focused resale platforms such as Depop and Vinted, driven by a younger audience concerned about environmental impact.

Key Differences in Consumer Behavior

  • In Japan, second-hand goods are often valued for their pristine condition and longevity, reflecting a cultural emphasis on care and maintenance. By contrast, in the US, the “thrill of the hunt” for unique or vintage finds plays a larger role in consumer motivation.
  • Western markets, particularly in the UK, see a stronger emphasis on sustainability as a driver for second-hand purchases, aligning with broader environmental movements.

Retail Strategies Across Markets

  • In the US and UK, the second-hand ecosystem thrives on a mix of traditional thrift stores and digital marketplaces. The convenience of online platforms has expanded their reach significantly, mirroring Japan’s growing reliance on e-commerce for second-hand goods.
  • Japanese brands can integrate Western best practices, such as authenticity certifications and user-friendly online interfaces, to address domestic consumer concerns about quality and transparency.

Lessons for Global Brands

Understanding cultural nuances is key for brands operating across these regions. Western markets offer insights into leveraging sustainability and community-driven marketing, while Japan provides lessons in quality assurance and brand trust. Together, these approaches highlight the global potential of the second-hand market, which continues to grow as consumers increasingly prioritize affordability and environmental impact.

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Opportunities and Challenges for Brands in the Second-Hand Market

The second-hand market in Japan presents a unique opportunity for brands to tap into shifting consumer behaviors and the growing demand for sustainable solutions. However, with these opportunities come challenges that require strategic navigation.

Opportunities for Brands

  1. Incorporating Resale Initiatives:
    Brands can embrace resale programs to strengthen their sustainability credentials. Companies like Patagonia and Uniqlo have successfully introduced programs for reselling used items, building trust and fostering customer loyalty.
  2. Meeting Demand for Affordability and Quality:
    By offering second-hand options at competitive prices, brands can attract cost-conscious consumers while maintaining quality assurance, a key expectation in Japan.
  3. Leveraging Digital Platforms:
    As e-commerce dominates second-hand transactions, brands can partner with online platforms or build resale marketplaces, offering enhanced transparency, authenticity guarantees, and user-friendly experiences.
Japanese-attitudes-toward-second-hand-goods

Challenges for Brands

  1. Addressing Consumer Concerns:
    Trust remains a significant hurdle, with concerns about product condition, authenticity, and hygiene topping the list. To alleviate these fears, brands must invest in clear product descriptions, certifications, and return policies.
  2. Balancing Resale and New Product Sales:
    Expanding resale operations without cannibalizing new product sales requires careful pricing strategies and consumer education about the benefits of new and used offerings.
  3. Navigating Cultural Nuances:
    Focusing on pristine condition and authenticity in Japan is critical, whereas Western consumers may be more accepting of minor imperfections. Tailoring marketing strategies to these expectations is essential for success.

Case Study: Mercari – Transforming Japan’s Second-Hand Marketplace

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Image Credit: Forward2Me

Background

Established in 2013, Mercari has rapidly become Japan’s leading community-powered marketplace. It enables individuals to buy and sell various items directly from their smartphones. The platform boasts over 23 million monthly active users (MAUs) in Japan.

Approach

Mercari’s success can be attributed to several strategic initiatives:

  1. User-Friendly Platform
    Mercari’s intuitive interface simplifies buying and selling, making it accessible to a broad demographic. Users can list items by simply uploading photos and adding descriptions, while buyers can easily search and filter listings to find desired products.
  2. Trust and Safety Measures
    Mercari has implemented an escrow-based payment system to foster trust among users. This system ensures funds are securely held until the buyer confirms receipt of the item in satisfactory condition. This approach minimizes the risk of fraud and enhances user confidence in transactions.
  3. Promotion of the Circular Economy
    Mercari’s mission emphasizes creating value in a global marketplace where anyone can buy and sell, promoting the reuse of goods and contributing to environmental sustainability. Mercari supports the reduction of waste and efficiently uses resources.

Results

Mercari’s innovative approach has solidified its position as Japan’s largest C2C marketplace. The platform’s extensive user base and diverse listings have made it a go-to destination for consumers seeking common and unique items. Mercari’s efforts have also contributed to normalizing second-hand shopping in Japan, aligning with global trends toward sustainable consumption.

Takeaway for Brands

Mercari’s model demonstrates the potential of combining user-centric design with robust safety features to build a thriving online marketplace. Brands looking to enter or expand within the second-hand market can draw valuable insights from Mercari’s strategies, particularly in fostering trust, promoting sustainability, and leveraging technology to enhance user experience.

Patagonia’s Worn Wear program is another example of how brands can integrate sustainability and second-hand initiatives into their core operations, enhancing their environmental impact and consumer loyalty.

Strategic Insights: Leveraging the Second-Hand Trend for Brand Success

As the second-hand market expands in Japan, brands have a significant opportunity to align with shifting consumer values while addressing key challenges. Below are actionable strategies for brands to capitalize on this growing trend.

1. Build Trust Through Transparency

Consumer trust is paramount in the second-hand ecosystem, especially in Japan, where authenticity and quality are critical. Brands can:

  • Implement product certifications to verify authenticity.
  • Provide detailed product descriptions and high-resolution images for online listings.
  • Offer buyer protection programs, including inspection guarantees and hassle-free return policies.

2. Embrace Digital Innovation

E-commerce drives the second-hand revolution, and brands must prioritize digital platforms to stay competitive. Strategies include:

  • Creating dedicated second-hand sections on official websites.
  • Partnering with popular resale platforms like Mercari or Rakuma to reach existing audiences.
  • Leveraging AI and data analytics to personalize recommendations and identify resale demand trends.

3. Integrate Sustainability Into Marketing

Highlighting the environmental benefits of second-hand shopping can resonate with eco-conscious consumers. Brands should:

  • Promote circular economy initiatives, such as buy-back or trade-in programs.
  • Use storytelling to emphasize the sustainability impact of choosing reused goods over new items.
  • Collaborate with sustainability influencers to amplify their message.

4. Balance Resale with New Product Strategies

Second-hand sales should complement, not cannibalize, new product sales. Brands can achieve this by:

  • Pricing second-hand goods strategically to differentiate them from new products.
  • Using resale platforms to attract new customers who may transition to buying new items.
  • Introducing exclusive collections or limited-edition items for resale to maintain product desirability.

5. Draw Inspiration from Global Markets

Western markets like the US and UK offer valuable lessons on branding and consumer engagement in the second-hand space:

  • Adopt the community-driven marketing tactics popular on platforms like Depop.
  • Explore partnerships with thrift-focused organizations to enhance brand visibility and credibility.
genz-consumer-behavior-report

The Second-Hand Market as a Long-Term Strategy for Brands

The rise of Japan’s second-hand market signals more than just a shift in consumer preferences – it reflects a broader evolution in how value, sustainability, and quality are perceived. From books and clothing to cars and collectibles, Japanese consumers are embracing reused goods for their affordability, unique appeal, and contribution to a circular economy.

This presents a compelling opportunity for brands to innovate and connect with consumers on deeper levels. Companies can build trust by addressing key concerns like product authenticity, quality, and transparency while carving a niche in this growing sector. Initiatives like resale platforms, trade-in programs, and partnerships with second-hand marketplaces are no longer optional – they are critical strategies for staying relevant.

The success of platforms like Mercari demonstrates the immense potential of this market, while global examples from Western markets show the scalability of second-hand strategies. As the reuse economy grows, brands that adapt quickly and strategically will thrive and lead toward a more sustainable and consumer-centric future.

The second-hand market is here to stay. For brands ready to align with this transformative trend, the time to act is now.

Contact us today for in-depth insights and strategic recommendations tailored to your brand’s needs. Let’s explore how your business can tap into Japan’s second-hand market and drive sustainable growth.

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Alexa, which stores have the best deals right now? 

Once a futuristic notion, this question is now a reality for millions of consumers who rely on voice-activated devices for shopping lists, product recommendations, and more. As conversational AI becomes an integral part of daily life, voice-first commerce is reshaping brand engagement, challenging traditional marketing approaches, and unlocking new revenue opportunities.

But are brands truly ready for this shift? 

While some have embraced the potential of conversational AI, others are scrambling to catch up, struggling to redefine their strategies at a time when hands-free shopping and personalized voice interactions are the norm.

The question isn’t whether voice commerce will dominate – it’s how soon. Brands that adapt quickly and strategically will set themselves apart in this voice-first future, while the rest risk being left unheard.

The Rise of Voice-First Commerce

Voice commerce is rapidly becoming a mainstream consumer behavior. 

Consumer preferences are steering the surge in voice commerce, with hands-free convenience redefining how people shop, search, and interact. Smart speaker users now average 12.4 weekly tasks on their devices – nearly double the 7.5 recorded in 2017 – highlighting the growing integration of voice technology into everyday routines.

Brands must act now. This shift isn’t just about new tech; it’s about meeting customers where they are – on the go, multitasking, and expecting seamless experiences. For brands clinging to traditional e-commerce strategies, the window to pivot is closing.

How Conversational AI is Reshaping Brand Strategies

Conversational AI is transforming how brands interact with customers, pushing the boundaries of personalization and engagement. Unlike traditional e-commerce, where interactions are largely visual and transactional, voice-first commerce creates opportunities for real-time, human-like conversations that build deeper connections.

Personalization at Scale
AI-driven voice assistants use advanced natural language processing to deliver tailored recommendations. By analyzing past purchases, search history, and real-time preferences, these systems can create “segments of one,” offering highly personalized experiences. For example, a voice assistant can suggest a product refill based on a consumer’s purchase history or recommend a new service aligned with their preferences.

Improved Accessibility and Inclusivity
Voice technology breaks barriers, offering accessibility to older adults and individuals with visual impairments. For brands, this means tapping into previously underserved demographics and expanding their reach.

Enhanced Customer Service
Conversational AI is revolutionizing customer support, from resolving issues instantly to guiding users through complex buying decisions. Voice assistants can handle inquiries 24/7, minimizing wait times and enhancing satisfaction. Brands like Sephora and Domino’s have implemented conversational AI to simplify appointment bookings and food orders, creating frictionless customer journeys.

Challenges Brands Face with Conversational AI

The promise of conversational AI is immense, but its implementation comes with notable challenges that brands must overcome to fully leverage its potential.

Understanding Diverse Accents and Dialects
A significant barrier to effective conversational AI adoption is the ability to interpret diverse accents and dialects accurately. For instance, studies have shown that accents from regions like New York City, New Jersey, and Boston within the US market pose considerable difficulties for voice recognition systems. Distinct pronunciations and local slang in these areas often lead to misinterpretations, frustrating users and undermining trust in the technology. This highlights the need for brands to train AI models to handle linguistic nuances across regions and demographics.

Privacy and Data Security Concerns
Data privacy is another pressing issue. In a high-profile example, Italy’s data protection authority fined OpenAI 15 million euros for processing user data without adequate legal justification and transparency. The authority also cited inadequate age verification measures, exposing minors to potentially inappropriate content. These instances reflect broader consumer concerns about how personal data is collected, stored, and used in conversational AI systems.

Turning Challenges Into Opportunities
Brands that tackle these challenges head-on can gain a competitive advantage. Building AI systems that are linguistically inclusive and ensuring robust data privacy protocols will not only improve user experience but also foster trust among increasingly cautious consumers. Those proactively addressing these hurdles position themselves as leaders in the voice-first era, where reliability and consumer confidence are critical to success.

Brands Leading the Way with Conversational AI

As conversational AI becomes a cornerstone of voice-first commerce, some brands leverage its potential to drive engagement and boost sales. These early adopters offer valuable lessons for those looking to stay ahead of the curve.

Amazon’s Alexa: Setting the Standard for Voice Commerce
Amazon’s Alexa ecosystem has transformed how consumers shop, from reordering household essentials to discovering new products. With Alexa Skills tailored for brands, companies like Tide and Starbucks have seamlessly integrated into the consumer’s voice-enabled routine. Tide’s Alexa Skill, for instance, provides stain removal tips while subtly promoting its products, showcasing how conversational AI can blend utility with branding.

Sephora: Redefining Beauty Retail
Sephora has embraced conversational AI through virtual assistants that guide customers in selecting makeup and skincare products. By integrating its AI systems with Google Assistant, Sephora enables voice-driven appointment booking for beauty consultations, merging convenience with personalized recommendations. This approach not only enhances customer experience but also drives foot traffic to physical stores.

Case Study: Domino’s Frictionless Ordering Experience
Using Conversational AI

dom-ordering-system

Image Credit: Shorty Awards

Since its founding in 1960, Domino’s Pizza has expanded to over 20,000 locations across 90 countries. A key milestone in this journey was the adoption of conversational AI to streamline operations and enhance customer experiences.

The Challenge

As consumer behavior evolved, Domino’s recognized the need to offer more intuitive and convenient ordering methods. While effective, traditional online and phone orders lacked the seamless interaction modern consumers desired. The challenge was to develop a system capable of understanding and processing how customers express their orders, accommodating various accents, languages, and preferences.

The Solution

Dom-Conversational-AI-Ordering-System

Image Credit: Google Cloud 

In August 2016, Domino’s began exploring Natural Language Understanding Solutions (NLU) and ultimately selected Google’s Dialogflow for its scalability and robust NLU capabilities. This platform allowed Domino’s to handle the extensive range of customer intents and ordering options inherent in its menu. By leveraging over 60  years of customer service expertise, Domino’s developed “Dom,” an AI-powered chatbot integrated across multiple platforms, including Google Assistant-enabled devices. Customers could now place orders by simply saying, “Hey Google, talk to Domino’s,” initiating a conversational ordering experience.

Implementation

The implementation process involved training the AI to manage both simple and complex ordering scenarios, ensuring it could handle the diverse ways customers might place orders. The user-friendly interface facilitated rapid development and deployment, enabling Domino’s to efficiently meet or exceed project milestones. The AI system was designed to integrate seamlessly with existing operations, providing a consistent and reliable customer experience across various digital platforms.

Results

Image Credit: Google Cloud

The introduction of conversational AI surpassed Domino’s initial expectations. The AI-powered ordering system not only enhanced customer convenience but also improved operational efficiency. The system’s performance led to continuous refinement of the conversational experience, allowing Domino’s to stay ahead of customer expectations and adapt to new interaction patterns. This commitment to innovation reinforced Domino’s position as a leader in digital transformation within the food service industry.

Learning from the Leaders

These examples highlight the versatility of conversational AI across industries. By focusing on consumer needs – whether it’s saving time, offering expert guidance, or simplifying everyday tasks – brands can create meaningful voice interactions that drive loyalty and revenue.

For brands still on the fence, these success stories highlight an essential truth: conversational AI is not a passing trend but a transformative force that will define the future of customer engagement.

The Future of Conversational AI in Voice Commerce

The evolution of conversational AI is accelerating, with innovations poised to redefine how brands engage consumers in the coming years. This isn’t just an extension of existing technology; it’s a shift toward a more intuitive, predictive, and immersive future.

Natural Language Processing Reach New Heights
Advances in NLP enable voice assistants to understand context, sentiment, and even subtle nuances in conversation. This development allows brands to move beyond basic commands and create meaningful, two-way interactions that feel almost human. Imagine a virtual shopping assistant that remembers your preferences and anticipates your needs before you articulate them.

Integration with Immersive Technologies
Converging conversational AI with augmented and virtual reality promises a new dimension of voice-driven engagement. Consumers could soon “walk” through virtual stores guided by a voice assistant, combining the convenience of e-commerce with the immersive experience of physical shopping.

Predictive Voice Analytics for Proactive Engagement
Predictive analytics powered by AI will allow brands to forecast consumer behavior with unprecedented accuracy. Voice assistants will be able to recommend products based on upcoming events, seasonal trends, or personal milestones, creating hyper-relevant shopping experiences.

Generative AI Redefining Personalization
Generative AI will further enhance voice commerce by creating highly customized interactions. From crafting personalized product descriptions to generating dynamic recommendations during conversations, this technology ensures every interaction feels uniquely tailored to the consumer.

The Ethical and Privacy Imperative
As the future of conversational AI unfolds, ethical considerations will take center stage. Brands must be transparent about how they collect and use voice data, addressing consumer concerns about privacy and surveillance. Building trust will be just as crucial as building technology.

How Brands Can Prepare for the Voice-First Era

To thrive in the age of conversational AI, brands must adopt a proactive, voice-first strategy. Success will depend on blending innovative technology with a deep understanding of evolving consumer expectations.

Invest in Voice-Ready Infrastructure
Brands need robust systems that integrate with conversational AI platforms like Alexa, Google Assistant, or proprietary solutions. This includes optimizing product listings for voice search, ensuring seamless compatibility with voice-activated devices, and developing APIs for real-time interactions.

Prioritize Multilingual and Inclusive Design
Global markets demand voice solutions that cater to diverse languages, dialects, and accents. Brands must train AI systems to understand regional nuances, making their offerings accessible to a broader audience. Inclusivity should also extend to designing interfaces for users with disabilities, tapping into underserved markets.

Focus on Data Privacy and Ethical AI
Building trust is critical in a voice-driven world. Brands should establish clear policies on data collection and usage, ensuring transparency with consumers. Adopting ethical AI practices, such as eliminating bias in voice recognition, will enhance credibility and foster loyalty.

Collaborate with AI Ecosystem Leaders
Partnerships with technology giants and AI innovators can accelerate voice-first strategies. Whether leveraging Google’s advanced NLP or collaborating with Amazon on Alexa Skills, aligning with established platforms ensures smoother implementation and greater reach.

Measure and Adapt Through Key Performance Indicators
Voice commerce success must be quantifiable. Brands should track engagement rates, voice search conversions, customer retention, and satisfaction. They can continuously refine their voice strategies by analyzing these insights to better meet consumer needs.

Prepare for a Voice-Only Future
While omnichannel strategies remain vital today, brands should experiment with voice-only campaigns and interactions. Developing exclusive voice-driven experiences will help them prepare for a future where voice commerce dominates.

The transition to voice-first commerce requires foresight and innovation. Brands that invest now in building their conversational AI capabilities will not only capture today’s opportunities but also shape the future of customer engagement.

The rise of conversational AI and voice-first commerce represents a massive shift in how consumers interact with brands. From streamlining purchases to creating deeply personalized experiences, voice technology revolutionizes the customer journey. But this transformation comes with a challenge: brands must act swiftly and strategically to harness their potential.

As consumers prioritize convenience and personalization, the question for brands is no longer whether to adopt conversational AI but how to do it effectively. The future belongs to those willing to innovate, adapt, and amplify their voice.

For brands willing to invest, the rewards are clear: deeper customer relationships, enhanced loyalty, and a competitive edge in the voice-first marketplace. The future of voice commerce isn’t distant—it’s unfolding now. Is your brand ready to be heard?

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As online commerce in Japan grows and consumer expectations peak, the way e-commerce brands approach delivery services has never been more critical. By navigating a blend of convenience, environmental consciousness, and economic pressures, Japanese consumers are redefining what they want from delivery. 

Recently, our sister company, Cross Marketing Inc., conducted a comprehensive “Survey on Home Delivery” across all 47 prefectures of Japan. Targeting 2,500 men and women aged 20 to 69, the survey revealed detailed insights into the current landscape of delivery services, encompassing usage patterns, preferred receiving methods, redelivery prevention strategies, common complaints, and reasons for using these services. This data is invaluable for brands looking to optimize their delivery offerings to meet the shifting demands of Japanese consumers.

The survey findings provide direct data and broader market implications for brands, including the need for convenient, flexible, and environmentally responsible delivery solutions. 

Japan’s aging population, growing e-commerce sector, and evolving post-pandemic behaviors all play a critical role in shaping these expectations. 

Changing Delivery Preferences and the Impact of Broader Trends

The survey’s findings offer a window into the complex motivations and pain points Japanese consumers experience with delivery services. Here are the key findings and insights from the study.

  • Decline in Delivery Service Usage Post-Pandemic

According to the survey, only 38% of respondents reported using a delivery service within the last three months — a notable 10-point decline since 2022. The decline in delivery usage post-pandemic suggests that Japanese consumers are shifting back toward in-person shopping, a trend mirrored in other regions as restrictions ease and physical stores reopen. During the pandemic, delivery services were a necessity, and demand spiked due to safety concerns and convenience. However, with more freedom to shop in-store, consumers may now feel less need for delivery services. Cultural factors in Japan, where shopping in person is often associated with quality assurance and customer service, could further contribute to this shift. Shoppers may be seeking the experience of direct product interaction, which e-commerce and delivery lack.

Implication for Brands: To retain customers who may now have more choices between in-person and online shopping, brands should offer additional value through delivery, such as loyalty rewards, tailored options, or enhanced convenience.

  • Preference for Convenient and Secure Receiving Methods

While delivery preferences have diversified, hand-delivery to the home remains dominant, with 79% of respondents choosing this method despite a slight decrease from previous years. When it comes to delivery preferences, it’s clear that people value security and reliability. Approximately 50% of individuals opt for mailbox deliveries, while 28% drop off their packages at designated locations. This trend highlights a growing desire for peace of mind when receiving their items.

Implication for Brands: Brands should continue prioritizing home delivery while offering flexible options, such as secure drop-offs or mailbox deliveries. This aligns with a broader trend toward tailored service experiences that meet consumers’ specific lifestyles.

  • First-Attempt Delivery Success and the Aging Population

Interestingly, the survey unveiled that first-attempt deliveries achieved an impressive 65% success rate, marking a remarkable 7-point increase from 2022. Success rates were higher among older respondents, with those in their 60s experiencing an impressive 79% rate. Japan’s growing aging population likely influences this trend, as seniors spend more time at home.

Japan’s aging population comprises around one-third of its total demographic, as reported by Japan’s Ministry of Internal Affairs and Communications (MIC). With this demographic segment increasing, seniors often have specific delivery needs, such as scheduled delivery times and easy-to-access drop-off locations.

Implication for Brands: Catering to older consumers by providing time-specific deliveries or easy-access delivery options can strengthen customer loyalty among this growing demographic. Clear communication and reliable, first-time delivery can also help brands effectively meet the needs of these customers.

  • Preventing Redelivery through Advanced Notification Systems

The survey found consumers prefer preventive measures to avoid redelivery, with four in ten favoring advance notifications and 37% opting for designated drop-off points if unavailable. Younger respondents in their 20s also preferred “unavailable times” over specific delivery times, indicating a need for flexibility.

Implication for Brands: Incorporating technology to support real-time updates, predictive delivery times, and flexible scheduling could cater to these preferences and reduce the frequency of redelivery.

  • Cost-Sensitivity and Demand for Affordable Delivery Options

In terms of motivations, half the respondents cited online affordability as a key reason for choosing delivery services, with 41% prioritizing free or low-cost shipping. Economic pressures may drive this cost sensitivity as Japanese consumers become increasingly selective.

According to the Ministry of Economy, Trade and Industry (METI), Japan’s e-commerce sector has grown 6% over the past two years, leading to higher expectations for efficient and cost-effective delivery options. This trend reflects consumer demand for affordable, reliable online shopping.

Implication for Brands: Brands should consider offering free shipping thresholds, bundled shipping discounts, or subscription models to meet cost-conscious consumer expectations. Clear communication around shipping fees can also build trust and reduce the likelihood of abandoned carts.

  • Sustainability Concerns and Consumer Expectations for Eco-Friendly Practices

Complaints about excessive packaging show that sustainability is crucial for Japanese consumers. Many respondents expressed frustration with oversized packaging and issues related to waste and environmental impact.

Implication for Brands: Implementing eco-friendly packaging solutions and minimalistic designs that reduce waste can appeal to the environmentally-conscious Japanese consumer. Highlighting these efforts in marketing communications can strengthen brand reputation and increase appeal.

Case Study: Yamato Transport – Flexible Delivery and Redelivery Reduction

Image Source: Channel X

Approach

Yamato Transport, one of Japan’s largest logistics companies, introduced the “Kuroneko Members” service, enabling customers to customize delivery times, select drop-off locations, and access open lockers. This level of flexibility aligns closely with consumer preferences for convenience and transparency.

Sustainability Initiatives

Yamato has also committed to eco-friendly measures by reducing packaging materials and increasing reusable packaging options, directly addressing environmental concerns and consumer expectations.

Outcomes

The flexibility of the “Kuroneko Members” service has been well-received, reducing redelivery rates and increasing customer satisfaction. Yamato’s annual reports indicate that these innovations have also contributed to a more efficient operational model, reducing logistical strain and enhancing customer loyalty.

online-shopping-consumer-trends-report

Strategic Recommendations for Optimizing Delivery Services

Here are actionable strategies for brands seeking to align their delivery services with evolving consumer demands.

  • Embrace Flexibility and Real-Time Communication

Implementing flexible delivery options, such as selectable time slots and drop-off locations, can enhance convenience. Real-time tracking and notifications are essential for transparency and meeting consumer expectations.

Example: Brands can follow Yamato’s model of providing customizable delivery windows and tracking updates, allowing customers to manage deliveries easily.

  • Offer Affordable Delivery through Subscription Models

For cost-sensitive consumers, consider subscription models, bulk shipping discounts, or free shipping thresholds. These options not only increase affordability but also encourage larger purchases.

Example: ZOZO’s loyalty programs and cost-saving measures attract repeat customers, providing an affordable yet reliable delivery experience.

  • Adopt Sustainable Packaging and Logistics

Reduce waste and enhance brand perception by adopting minimal packaging and eco-friendly materials. Promoting these efforts to consumers can improve brand reputation.

Example: Using recyclable packaging, ZOZO aligns with sustainability values, resonating with consumers who prioritize eco-friendly practices.

  • Tailor Delivery Services for an Aging Population

As Japan’s population ages, delivery solutions that cater to older adults are crucial. Time-specific deliveries and secure drop-offs can improve accessibility and satisfaction for senior consumers.

Example: Sagawa Express’s focus on rural and senior-friendly deliveries provides a model for brands aiming to effectively serve Japan’s older demographic.

  • Leverage Feedback for Continuous Improvement

Implement post-delivery feedback mechanisms to capture consumer insights and refine delivery strategies. This approach allows for data-driven improvements.

Example: Brands can adopt feedback systems similar to Yamato’s, enabling adjustments based on real-time consumer needs.

Case Study: ZOZO – Eco-Friendly and Customized Delivery

Image Source: Janbox

Approach

ZOZO, Japan’s leading online fashion retailer, has integrated flexibility and sustainability into its logistics. ZOZO, Inc. operates online shopping sites. The Company sells apparel, garment accessories, bags, tableware, magazines, and other products. Customers can choose specific delivery times and receive pre-delivery notifications to fit their schedules, aligning with consumer preferences for convenience and transparency.

Sustainability Focus

ZOZO has prioritized eco-friendly practices by minimizing packaging waste and utilizing recyclable materials. This appeals to Japan’s environmentally conscious consumers and sets a standard for sustainable delivery practices in the industry.

Outcomes

This approach has enhanced customer loyalty and satisfaction, as reflected in positive consumer feedback. ZOZO’s sustainability reports highlight these efforts, demonstrating the brand’s commitment to customer experience and environmental responsibility.

Case Study: Sagawa Express – Rural Outreach and Last-Mile Solutions

Image Source: Sagawa

Approach:

Sagawa Express acts as the sender for the packages entrusted to it by customers. They deliver these packages to the post office, where they are dispatched to destinations in over 120 countries and regions worldwide through the EMS (Express Mail Service) delivery network.

Sagawa Express has focused on improving delivery services for rural and remote areas, where logistics can be challenging. Sagawa has enhanced last-mile delivery by investing in partnerships with local providers, making it more accessible for Japan’s rural residents, particularly the aging population.

Results

Sagawa’s efforts to support rural and senior-friendly delivery solutions have been met with positive feedback. By improving access to delivery in these areas, Sagawa has strengthened its customer satisfaction and reduced service complaints in less accessible regions, as documented in their annual reports.

Embracing Consumer-Centric Delivery for Long-Term Success

Our survey underscores the need for Japanese brands to adapt to evolving consumer expectations around flexibility, sustainability, and cost-efficiency. By aligning with these expectations, brands can enhance customer satisfaction, operational efficiency, and long-term market competitiveness. 

Interested in uncovering more consumer insights to refine your brand’s strategy? Contact us for customized market research to help your brand stay ahead of the curve, better understand consumer preferences, and create impactful solutions that resonate with your target audience.

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