Online communities.
Delve deeper to truly understand consumers and their relationship to your brand.
To remain relevant, brands need to have a rich understanding of consumers’ lives and the role that they play within them. And online communities are the window to their lives.
Online communities allow you to really get under the skin of your customer base. As a way to engage consumers over a longer time period, they allow you to explore complex issues and uncover deep insights into attitudes and values to inform your decision-making.
Through in-built video and photo tasks, you can see how consumers really live, allowing you to explore their behaviors and decision-making processes, not just in relation to your brand, but competitor products too. This rich insight, brought to life in a way that lands with stakeholders, will help you in establishing clear competitive advantage.
At Kadence International, we offer comprehensive services that leverage the power of online communities to help you gain a deep understanding of your customer base. Online communities provide a unique opportunity to engage with consumers over an extended period, allowing you to delve into complex issues and uncover valuable insights into their attitudes, values, and behaviors. By immersing yourself in these communities, you can make informed decisions that drive your company forward.
One of the key advantages of online communities is the ability to witness firsthand how consumers truly live. You can gain a window into their daily lives and experiences through interactive features such as in-built video and photo tasks. This goes beyond their interactions with your brand and extends to their interactions with competitor products. By holistically exploring their behaviors and decision-making processes, you can identify key patterns, motivations, and pain points that inform your strategic initiatives. This rich and nuanced insight, brought to life through multimedia content, resonates with stakeholders and provides a foundation for establishing a clear competitive advantage.
The insights from online communities offer a deeper understanding that can inform various aspects of your business. By exploring consumers’ perceptions, preferences, and experiences, you can fine-tune your product development strategies, refine your marketing campaigns, and enhance customer experiences. Uncovering these insights in real time allows for agile decision-making and the opportunity to stay ahead of evolving market trends. With our expertise in facilitating and analyzing online communities, we ensure that you harness the full potential of this research approach to gain a comprehensive understanding of your target audience and gain a competitive edge in your industry.
The impact online communities can have on your business:
Enhance the customer experience
Through video and photo tasks, we can identify the pain pains you need to address to design a world-class customer experience.
Develop compelling campaigns
The iterative nature of online communities means you can rapidly test, adapt and re-test creative concepts and messages to develop campaigns that hit home.
Launch standout products and optimize your existing service offering
The ability to build broad customer understanding, whilst testing concepts iteratively, makes communities the perfect tool for developing and refining winning products.
Our customers
View all case studies
Harnessing augmented reality to power innovation in pack testing for Asahi
We ran an industry-leading pilot to test the role of augmented reality in research and its applications to pack testing.
Creating an education and career exploration tool to wow teens with American Student Assistance
Kadence partnered with American Student Assistance (ASA) to create a research program to inform the development of their exploration tool, Futurescape.
Understanding the elements of value driving recommendations for Panasonic
Interviews with consumers have helped Panasonic determine NPS scores and benchmark themselves against the competition.
Establishing a pan-Asian Financial Health Index for GoBear
A collaborative and consultative qualitative & quantitative approach helped GoBear establish a Financial Health Index in key markets, thereby expanding its brand value beyond the current positioning.
Demonstrating the positive impact of CSR programmes on brand perceptions across Asia for Samsung
A comprehensive piece of research to validate Samsung’s CSR efforts in 9 markets, thereby confirming the importance of such initiatives and their positive impact on brand perceptions.
The global boutique for data and insight
Our global footprint makes us the go-to partner for international market research. We offer all qualitative and quantitative methodologies across our office network and beyond.
Harnessing online research methodologies
What methodologies are available? What are the use cases for each? What are the best ways of using each tool? Our best practice guide is filled with helpful suggestions and pointers from our extensive experience using these tools on a range of client projects, covering online communities, digital depths and digital ethnography.
Download the guide now
From the Ethnographer’s Desk: Unprecedented Uncertainty
In this unprecedented time of COVID-19, the world around us is changing daily, hourly, even by the minute, as news is near-instantly disseminated online and circulated via social media. In America, as in many other countries, the coronavirus has upended our economy, healthcare systems, jobs, and our daily lives. Our behaviors, feelings, needs, perceptions, attitudes, […]
Communities deliver on consumer craving for connection
Kadence Boston, in partnership with 2020 Research, has been running an online community to understand the impact COVID-19 is having on US consumers. Before we launched this community one month ago, we thought long and hard about whether this was the right thing to do. We didn’t want this research to be perceived as taking advantage […]
Sectors we serve
With over 25 years in the business of market research, we have extensive experience and a depth of knowledge across a range of sectors.
We bring this to bear to design the very best approach to meet your objectives.
We’ve been working with Kadence on a couple of strategic projects, which influenced our product roadmap roll-out within the region. Their work has been exceptional in providing me the insights that I need.
Senior Marketing Executive
Arla Foods
Kadence’s reports give us the insight, conclusion and recommended execution needed to give us a different perspective, which provided us with an opportunity to relook at our go to market strategy in a different direction which we are now reaping the benefits from.
Sales & Marketing
Bridgestone
Sales & MarketingI have been working with Kadence for more than 4 years and they have always delivered consistently good outputs. Their ability to understand business goals and translate them to research objectives as well as a high degree of flexibility by collaborating with clients and providing recommendations that are otherwise overlooked differentiate them from other research agencies in the market.
Head of Insights
Discovery
Head of InsightsThe team go the extra mile to make sure all the details are covered and to ensure the successful completion of our projects. Kadence always put the client’s priorities and perspectives ahead of anything else and create an experience that reflects our marketing needs / goals.
Corporate Communications / Public Relations
Brand Management Department
Panasonic – Singapore
Corporate Communications / Public RelationsKadence has produced an exceptional body of work which plays a crucial part in planning marketing strategies and understanding the opportunities for our business as we continue to grow. We couldn’t ask for a better partner; they provided true expertise, valuable insights and commitment to quality across each project.
Performance Marketing & Analytics Director
Treatwell
Performance Marketing & Analytics Director
Vital Strategies
Customer Intelligence Director