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Customer Journey Mapping
Blog

Customer Journey Mapping in Market Research.

Just like we need a GPS to take us from point A to Point B, businesses need to intuitively map their customer’s journey to ensure they are moving through the process. But instead of plotting it physically on a map, brands need to use technology to visualize each touchpoint the customers interact with when they […]

Hide Hamano
Blog

People in Research Spotlight

At Kadence International, market researchers are at the heart of our team. In this series, we honor some of our colleagues, asking them about their experience working within the market research industry and what the future holds for the industry. Name: Hide Hamano Position: MD/Regional Account Director (Japan) Kadence Office: Thailand When did you join Kadence? I […]

Text Analytics
Blog

The Use of Text Analytics in Experience Management and Market Research.

The significant strides in Artificial Intelligence (AI) are reinventing the market research industry by addressing cost and time issues. As for the process and application, AI makes market research less laborious, faster, and more accurate. Machine Learning reduces the time to complete projects from weeks and months to hours and days. Algorithms make the job […]

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gen-z
Free report

The Definitive Guide to Gen-Z

Generation Z or Zoomers is now the largest generation with more than 2.5 billion. These individuals, born between 1997 and 2009, represent about 30% of the total global population—and it's predicted that by 2025, Gen Z will make up about 27% of the workforce. Quickly entering the consuming class, Gen Z have a unique set of wants and needs from brands. The 50+ page guide looks at how Gen Z is different from previous generations.

Blog

An Introduction to Data Collection within Marketing Research.

Data plays a central role in all types of research, especially in marketing research where it forms the foundation for every strategic decision. High-quality market research data acts as the eyes and ears of your brand, revealing what customers think, feel, and need. The way you collect this data — and its accuracy — can […]

Blog

Ethics in Market Research Data Collection: The Essential Guide

Data collection comes with a host of unique challenges, and one of the most significant considerations for researchers is the topic of ethics in market research. It is essential to think about the ethical implications of your market research — are you collecting data in the right way without infringing on other people’s right to […]