Knowledge hub

Have you ever considered having a front-row seat at a major global music festival without leaving home? Thanks to live streaming, millions of viewers worldwide can have an immersive experience right from their living rooms.  These events signify a massive shift in how rapidly consumer habits are evolving. The rise of live streaming platforms such […]

Just a few decades ago, the evening news or the morning paper was most people’s primary information source. Today, in the age of smartphones and social media, how we consume news has radically transformed. According to a recent study, nearly 60% of US adults now get their news from social media, a stark contrast to […]

Chief Marketing Officers (CMOs) today face significant challenges. Marketing budgets have declined sharply, dropping from 11% of total company revenue before the pandemic to just 7.7% in 2024​​. This decrease is forcing CMOs to reassess their strategies and make difficult decisions about resource allocation. Simultaneously, the cost of digital marketing is rising. Platforms such as […]

Digital progress should not come at the expense of privacy and security. Privacy is not for sale; it is a valuable asset to protect. At a time when data breaches regularly make headlines and consumer privacy concerns are at an all-time high, data privacy has become even more complex.  According to a 2023 report from […]

India has crossed 800 million internet users, establishing itself as one of the largest online markets globally. This rapid digital growth can be primarily attributed to the Digital India initiative launched in 2015 by the Government of India. The initiative aims to propel India into a digitally empowered society and knowledge economy by enhancing online […]

The quest for meaningful customer data has become a high-stakes treasure hunt. Marketers find themselves at a crossroads as traditional data sources begin to dry up, thanks in part to growing consumer concerns over privacy and significant moves like Google’s phase-out of third-party cookies. Yet, amidst this shifting terrain lies a goldmine of data: the […]

How do you create customer delight? Our latest research sought to explore what matters to customers in 11 markets which match our international footprint: the UK, US, Singapore, Vietnam, Thailand, the Philippines, Japan, Indonesia, India and China and Hong Kong. As part of the research, we uncovered 5 must-have principles for any global customer experience […]

What does it take to delight today’s customers? Our latest research sought to explore the factors that create truly exceptional customer experiences across 11 markets which match Kadence International’s global footprint: the UK, US, Singapore, Vietnam, Thailand, the Philippines, Japan, Indonesia, India and China and Hong Kong. Take a look at the infographic below to […]

Many groundbreaking business ideas are said to have originated on the back of a napkin or during a moment of clarity in the shower. Think about how Airbnb started with two friends renting out air mattresses in their apartment or how a trip to Italy inspired Starbucks. These stories are intriguing, but the true challenge […]

Imagine walking into a store and being immediately drawn to a product because of its vibrant colours, the sound it makes, or even its unique texture. This is no accident; it results from meticulous sensory research, a process brands use to design products that meet and exceed consumer expectations on every sensory level. What is […]