The challenge

Samsung as a global tech entity has been offering cutting-edge consumer electronic products for years. At the same time, Samsung has been proactive in terms of its efforts at various community engagement activities, making sure that the company gives back to communities in different markets. Samsung wanted to know what kind of impact its CSR programme has on the brand.

What we did

We worked with Samsung to carry out a quantitative study across 9 markets (Australia, Indonesia, Malaysia, Philippines, New Zealand, Thailand, Taiwan, Singapore, Vietnam) with 2,000 respondents in total. We also worked with Samsung to translate the study’s findings into marketing messages and PR angles to help the company demonstrate the value of the work it does.

The impact of the research

The study resulted in external press coverage which communicated the brand positively, as well as internal validation of such initiatives within the organization. Overall, it re-affirmed Samsung’s belief that ‘doing good’ can be a win-win, both for communities as well as the brand.

The challenge

GoBear as a business entity was focused on providing consumers with comparative information on financial products (e.g. travel insurance), but it wants to expand its scope outside of that and establish stronger financial credibility for its brand. Part of that strategy involves coming up with a Financial Health Index, which attempts to track how financially ‘healthy’ consumers are in various parts of Asia. It is believed that effectively creating the Financial Health Index and tracking it year-on-year is an effective branding strategy to achieve stronger credibility.

What we did

We worked with GoBear to carry out a multiphase study across 4 key markets (Indonesia, Hong Kong, Singapore and Thailand). On top of carrying out a detailed online survey with 1,000 respondents in each of the markets, we also interviewed financial experts to thoroughly understand the individual pillars that make up the Financial Health Index -literacy, security, inclusion – what each factor means, and how they influence each other. After collecting the data, we also worked with the individual markets to help them understand the findings, such that they may craft market-relevant PR angles, so the content of the releases has greater resonance.

The impact of the research

The study resulted in GoBear owning the topic of financial health in the region, especially within the markets surveyed, thus achieving the intended goal of pivoting the brand and building awareness for it. The insights also generated more press coverage than the sum of all their competitors combined.

We knew from the start that the inaugural GoBear Financial Health Index was going to need the right research partner to realise our vision. This team needed a curious mind, sharp analysis, as well as the willingness to roll up their sleeves and get hands on with us. Kadence International has proven to be that partner and the study’s success has exceeded my expectations. I am excited to see future iterations of the study with them by our side.

Vice President – Marketing
GoBear