The challenge

Asahi Europe and International is a global beer manufacturer. As custodians of some of the most admired beer brands in the world, being at the forefront of innovation is key – and this extends to the way Asahi approaches research.

Asahi partnered with Kadence International on a pilot designed to explore the applications of augmented reality to pack testing. The pilot was focused on one of Asahi’s flagship brands: Fuller’s London Pride. London Pride is already the capital’s number one ale, but as part of a strategic drive to bring the brand to more ale lovers nationally, Asahi wanted to test a new concept for the pack against the existing bottle design.

Asahi was particularly interested in using augmented reality for this purpose given the premium nature of the product. Augmented reality showed real promise as a way of testing premium elements of the pack at this early stage by allowing consumers to interact with life-like concepts in an in-home setting. This was particularly important given that the research took place during the Covid-19 pandemic.

What we did

We invited ale lovers from across the UK into an online community. From a commercial perspective our goal was to explore consumer reactions to both bottle designs to support the launch. From a research perspective, we wanted to evaluate the role of augmented reality in the pack testing process to understand any value it could bring. So how did we do this?

Respondents were split into two separate streams so we could compare the nature of the feedback from the different groups. Both groups saw both the existing bottle design and the new concept, but the crucial difference was in how these concepts were delivered. Whilst one stream saw static, 2D images, the other was given augmented reality models, built by the Kadence design team, that they could interact with using their mobile phones. We asked respondents in this stream to place the AR bottles in the space where they usually drink at home and record their screen as they talked through their feedback towards both bottles.

London Pride AR bottle

The impact of the research

We found that respondents in the AR stream were more likely to agree that they could really picture what the bottles looked like and this was evidenced in the feedback we gathered. Respondents in the AR stream were more likely to spontaneously comment on many of the critical details that make the bottle feel premium (e.g. the embossing of the glass), demonstrating the benefit of this approach for gaining organic feedback on key design choices. The AR approach also allowed respondents to view the bottles alongside competitor brands they had at home, resulting in useful live comparisons. 

From a commercial perspective, the project enabled Asahi to gather rich feedback on both bottle designs and communicate this to customers, feeding into the launch of the new bottle as part of a brand identity refresh for London Pride.

London Pride Amber Ale - can and bottle

From a research perspective, the study points to real potential for augmented reality as a tool for pack and concept testing, not just qualitatively but on a quantitative scale too, which we look forward to exploring in future.

Compared with those who evaluated the 2D static bottle images, the respondents who reviewed the AR concepts were much more likely to comment on some of those critical details that make the bottle feel premium … We found that they were spontaneously noticing these [details] and telling us what they liked about them … so it was more organic and allowed the elements that they noticed and cared about to rise to the surface naturally … As well as the benefits of gathering more detailed feedback generally, it also allowed us to get some really great quotes and video content for presenting to customers.

Global Insight Manager, Asahi Europe and International
Asahi Europe and International

Watch the video to hear Kadence and Asahi discuss this case study and using AR in market research in more detail

The challenge

Kadence International and Unilever Food Solutions have worked together for a number of years, united by a passion for uncovering rich insights. We wanted to understand how blockchain, one of the hottest developments in the tech world, could be applied to research.

What we did

To do this, we partnered with Measure Protocol, a tech start-up that has developed a blockchain-powered marketplace for person-based data. We took part in a first of its kind pilot to test the technology and assess what it could bring to market research.

The impact of the research

One of the key findings was that the emphasis on privacy resulted in a willingness to share passively collected data such as Amazon purchase history, location data or Apple Health data. We’re excited about the opportunity this provides to triangulate claimed survey data with behavioural data, allowing us to uncover the full picture.

The challenge

Wall Street Journal is one of the most respected newspaper brands globally. But like many other sectors, media is undergoing rapid digital transformation. The Wall Street Journal wanted to understand how its digital experience was perceived and how it could be optimised going forwards.

What we did

We embarked on the Wall Street Journal’s biggest ever piece of consumer research at the time, engaging over 5,000 respondents, spanning current, lapsed and prospective customers. To understand perceptions of and attitudes towards the Wall Street Journal and its digital products, we used a range of methodologies, including surveys, focus groups and in-depth interviews. By combining this with passive tracking, and UX testing, we were able to go beyond what consumers say, and understand how they really interact with Wall Street Journal’s digital portfolio.

The impact of the research

As a result of the research, Wall Street Journal has been able to better understand the role and interplay of its products and identify opportunities for further development to drive retention and acquisition. This has been translated into a new digital product strategy, that has shaped decisions on everything from the products and formats the Wall Street Journal produces, right through to the user experience.

Kadence were an excellent partner on this project; they took time to really understand our business challenges, and developed a research approach that would tackle the exam question from all directions.  The impact of the work is still being felt now, several years later.

Customer Intelligence Director
Wall Street Journal

The challenge

With over 2,700 journalists and analysts across 120 countries, Bloomberg is one of the world’s largest news organisations, providing global business leaders with the information and analysis required to win in today’s complex marketplace. As a media owner, Bloomberg doesn’t just generate its own news stories, it executes and runs media campaigns for clients too. We wanted to understand the impact of advertising through Bloomberg to demonstrate its role as a leading advertising platform.

What we did

Bloomberg is a subscription-based premium publisher that provides high quality business journalism. Our hypothesis was that that this status would rub off on the brands that advertise on the platform, specifically, on the key brand metrics for Bloomberg advertisers. To explore this, we ran a comprehensive neuro study with international news consumers in Hong Kong and Singapore, measuring in-the-moment neuro-responses to adverts embedded across range of platforms – including Bloomberg and different social media sites. This was followed by a survey focussed on the brands they had just been exposed to capture immediate brand recall and the overall impact of the platform on call-to-action metrics.

The impact of the research

Our study busted the myth that all impressions leave the same impression. We were able to establish that when the exact same advert is shown on Bloomberg versus social media sites – there is a significant increase in the memory coding and call to action metrics. This means that viewers will remember the advert and the message much longer if they see it on a Bloomberg site. These findings have been invaluable for Bloomberg, enabling it to demonstrate the value of the media campaigns it runs on its site and positioning it as the advertising platform of choice.

Kadence were an excellent partner on this project; they took time to really understand our business challenges, and developed a research approach that would tackle the exam question from all directions.  The impact of the work is still being felt now, several years later.

Customer Intelligence Director
Wall Street Journal