Online communities.
Delve deeper to truly understand consumers and their relationship to your brand.
To remain relevant, brands need to have a rich understanding of consumers’ lives and the role that they play within them.
Online communities allow you to really get under the skin of your customer base. As a way to engage consumers over a longer time period, they allow you to explore complex issues and uncover deep insights into attitudes and values to inform your decision-making.
In today’s digital age, where conversations and interactions increasingly take place online, it’s crucial for brands to harness the potential of online communities as a touchpoint with their consumers. These communities offer a dynamic space for real-time engagement, and they evolve as consumers’ tastes, needs, and aspirations shift. By maintaining a consistent presence in such spaces, brands have a unique opportunity to become an integral part of the consumer narrative, adapting and innovating with their changing needs.
Moreover, online communities can serve as a hub for brand advocacy. Satisfied customers often become the most vocal proponents of your products or services, and within a community, their endorsement can wield immense influence over peers. Equipped with user-generated content, spontaneous testimonials, and organic feedback, these communities become not just a research tool but a strategic asset in cultivating brand loyalty and trust.
Additionally, the agility of online communities means that brands can quickly pilot new concepts, gather feedback on potential initiatives, or even co-create solutions with their customer base. Such iterative interactions foster a sense of ownership and inclusion among community members, ensuring that your offerings are market-driven and consumer-endorsed, bridging the gap between businesses and their audiences in meaningful and impactful ways.
Through in-built video and photo tasks, you can see how consumers live, allowing you to explore their behaviours and decision-making processes, not just in relation to your brand but competitor products too. This rich insight, brought to life in a way that lands with stakeholders, will help you establish a clear competitive advantage.
The impact online communities can have on your business:
Enhance the customer experience
Through video and photo tasks, we can identify the pain pains you need to address to design a world-class customer experience.
Develop compelling campaigns
The iterative nature of online communities means you can rapidly test, adapt and re-test creative concepts and messages to develop campaigns that hit home.
Launch standout products and optimise your existing service offering
The ability to build broad customer understanding, whilst testing concepts iteratively, makes communities the perfect tool for developing and refining winning products.
Our customers
View all case studies
Understanding the elements of value driving recommendations for Panasonic
Interviews with consumers have helped Panasonic determine NPS scores and benchmark themselves against the competition.
Establishing a pan-Asian Financial Health Index for GoBear
A collaborative and consultative qualitative & quantitative approach helped GoBear establish a Financial Health Index in key markets, thereby expanding its brand value beyond the current positioning.
Demonstrating the positive impact of CSR programmes on brand perceptions across Asia for Samsung
A comprehensive piece of research to validate Samsung’s CSR efforts in 9 markets, thereby confirming the importance of such initiatives and their positive impact on brand perceptions.
The global boutique for data and insight
Our global footprint makes us the go-to partner for international market research. We offer all qualitative and quantitative methodologies across our office network and beyond.
Harnessing online research methodologies
What methodologies are available? What are the use cases for each? What are the best ways of using each tool? Our best practice guide is filled with helpful suggestions and pointers from our extensive experience using these tools on a range of client projects, covering online communities, digital depths and digital ethnography.
Download the guide now
Harnessing online methodologies
In the present circumstances, many of our clients are asking us questions about online research, both in the short and the long-term, in addition to more traditional techniques. Across our offices we’re experienced in a range of methodologies including online communities, video depth interviews and digital ethnographies. In this short video our Global Head of […]
Communities deliver on consumer craving for connection
Kadence Boston, in partnership with 2020 Research, has been running an online community to understand the impact COVID-19 is having on US consumers. Before we launched this community one month ago, we thought long and hard about whether this was the right thing to do. We didn’t want this research to be perceived as taking advantage […]
Sectors we serve
With over 30 years in the business of market research, we have extensive experience and a depth of knowledge across a range of sectors.
We bring this to bear to design the very best approach to meet your objectives.
The team go the extra mile to make sure all the details are covered and to ensure the successful completion of our projects. Kadence always put the client’s priorities and perspectives ahead of anything else and create an experience that reflects our marketing needs / goals.
Corporate Communications / Public Relations
Brand Management Department
Panasonic – Singapore
Corporate Communications / Public RelationsI have been working with Kadence for more than 4 years and they have always delivered consistently good outputs. Their ability to understand business goals and translate them to research objectives as well as a high degree of flexibility by collaborating with clients and providing recommendations that are otherwise overlooked differentiate them from other research agencies in the market.
Head of Insights
Discovery
Head of InsightsKadence’s reports give us the insight, conclusion and recommended execution needed to give us a different perspective, which provided us with an opportunity to relook at our go to market strategy in a different direction which we are now reaping the benefits from.
Sales & Marketing
Bridgestone
Sales & MarketingKadence has produced an exceptional body of work which plays a crucial part in planning marketing strategies and understanding the opportunities for our business as we continue to grow. We couldn’t ask for a better partner; they provided true expertise, valuable insights and commitment to quality across each project.
Performance Marketing & Analytics Director
Treatwell
Performance Marketing & Analytics DirectorWe’ve been working with Kadence on a couple of strategic projects, which influenced our product roadmap roll-out within the region. Their work has been exceptional in providing me the insights that I need.
Senior Marketing Executive
Arla Foods
Vital Strategies
Customer Intelligence Director