Picture this: a 12-year-old toggling between a Roblox game, editing a TikTok video, and browsing the latest skincare trends. She asks her mother for Robux money, a limited-edition Stanley Cup she saw trending, a skincare fridge, and a trip to Korea to experience K-pop culture firsthand. This child represents the emerging Zalphas—those born between the mid-2000s and early 2010s, straddling the line between Generation Z and Generation Alpha.
Zalphas blend Gen Z’s social media-driven activism with Alpha’s digital immersion. Understanding this hybrid generation is critical for brands and market researchers as their consumer behaviour is already shaping the future of commerce.

Who Are Zalphas?

Zalphas, born in the mid-2000s to early 2010s, are the bridge generation between Gen Z and Alpha. They have never known a world without smartphones or social media, making them true digital natives. Their constant connectivity gives them traits that merge Gen Z’s tech-savviness and Alpha’s hyper-digital dependency.

Zalpha Generation

Key Traits:
Digital Natives: Zalphas have grown up with constant internet access and digital tools.
Tech-Savvy: They seamlessly adapt to new platforms, often multitasking across devices.
Short Attention Spans: Exposure to fast, bite-sized content from TikTok and Instagram has conditioned them to prefer quick, digestible media.
Value-Driven: They are drawn to brands with strong social and environmental values, prioritising authenticity and ethics.

Comparison to Earlier Generations

While Zalphas share certain similarities with Generation Z, they differ in their level of tech immersion. Generation Z saw the rise of smartphones.

GenerationTech ExposureDigital BehaviorValues
Generation ZIntroduced to smartphones and social media during their early teens or adolescence.Early adopters of social media, gradually integrated tech into daily life.Activism-driven, values transparency, authenticity, and social responsibility in brands.
ZalphasBorn into a tech-centric world with heavy Gen Z influence on ethics and activism.Digital fluency from birth; comfortable navigating multiple platforms and technologies.Blend of digital fluency with Gen Z’s strong focus on ethics, transparency, and activism.
Generation AlphaFully immersed in technology from birth, with constant access to apps, screens, and smart devices.Hyper-connected, completely reliant on tech for entertainment, learning, and social interaction.Still developing, but expected to prioritise tech efficiency over activism as they grow.

Zalphas, as this table shows, are a unique bridge between Generation Z’s activist mindset and Generation Alpha’s digital dependency. They navigate digital spaces with fluency while holding brands accountable for transparency and ethics. This combination makes Zalphas an essential generation for brands to understand as they straddle two distinct, influential generational trends.

Zalpha Consumer Behavior

Zalphas’ Buying Habits:
Zalphas’ consumer behaviours are largely shaped by social media platforms like TikTok, YouTube, and Instagram. Influencer marketing and peer recommendations heavily influence buying decisions, especially in fashion, tech, and gaming. Unlike previous generations, they demand ethical transparency from brands and are quick to disengage if brands fall short of these expectations.

AI and Gamification:
A defining characteristic of Zalpha consumer behaviour is their preference for gamified experiences and AI-driven personalisation. Whether through loyalty programs, in-app purchases, or virtual goods on platforms like Roblox, Zalphas expect shopping to be interactive and engaging. Similarly, brands that use AI to provide tailored shopping experiences—from curated ads to dynamic content—resonate deeply with Zalphas’ desire for real-time, personalised interaction.

Key Influencers on Zalpha Buying HabitsExamples
Influencers & Social Media TrendsPopular YouTubers, TikTok creators, and Instagram influencers.
Peer RecommendationsDriven by what’s popular within their friend groups or school communities.
Parental InfluenceStill strongly influenced by their parents’ decisions, especially for larger purchases.
Gamified PurchasesEnthusiastic about in-app purchases, virtual currencies like Robux, and online games with purchasing systems.

Brand Loyalty: Zalphas are influenced by Gen Z’s focus on values but take it one step further. They expect brands to be authentic, ethical, and transparent, demanding accountability on issues such as environmental sustainability, diversity, and social responsibility. However, their loyalty can be fleeting, especially if they perceive a brand as failing to live up to its promises.

Brand Values Important to ZalphasExamples
Ethical TransparencyClear, transparent communication about sourcing and production methods.
SustainabilityBrands that actively promote eco-friendly products and practices.
Diversity and InclusionExpect brands to support diverse voices and reflect inclusivity in marketing.

Preferences: Zalphas, like their Gen Z predecessors, gravitate toward digital-first experiences. They prefer personalised interactions with brands through targeted ads, curated shopping experiences, or gamified engagement. In particular, Zalphas are drawn to platforms that offer interactive experiences—such as Roblox and Minecraft—where their creativity can merge with consumption.

Key Consumer PreferencesDescription
PersonalizationExpect curated ads, custom shopping experiences, and recommendations tailored to their tastes.
GamificationStrong interest in gamified consumer experiences, loyalty programs, and in-game purchases.
Instant AccessPreference for streaming services and apps that deliver instant, on-demand access to content.

Zalphas are poised to become a powerful consumer force, blending the digital habits of Generation Alpha with the ethical and activist mindset of Generation Z. Brands must evolve rapidly, not just in terms of product offerings, but also in their values and how they communicate them.

The Global Influence of Zalphas

Regional Insights: Zalphas are emerging as a generation with global impact, but their behaviours and preferences vary across different regions. While they share common characteristics like digital fluency and demand for ethical transparency, the cultural contexts of each region shape their consumer habits differently. For example, in the US and UK, Zalphas are highly influenced by digital content and social media trends, especially through platforms like TikTok and YouTube. Meanwhile, in Asia, regions like Japan, Korea, and China see Zalphas heavily engaged in the gaming industry, with a growing interest in virtual influencers and AI-powered entertainment.

RegionKey Influence on Zalpha BehaviorNotable Trend
United StatesHeavy social media usage, influenced by influencers and peer-driven trends.High demand for ethical and eco-conscious products.
United KingdomSimilar to the US, but with a stronger focus on fashion trends driven by influencers.Growing interest in sustainable fashion and brands.
ChinaHighly engaged in e-commerce and live shopping platforms.Major interest in gamified shopping experiences and virtual influencers.
JapanTech-driven consumer culture, especially in gaming and entertainment.Increasing demand for digital products and virtual reality experiences.
KoreaStrong influence of K-pop culture on purchasing habits.K-pop and Korean beauty products dominate.
IndiaZalphas rely heavily on mobile technology for content consumption and gaming.Rising engagement in online education platforms and digital media.
IndonesiaSocial commerce and influencer marketing are driving consumer trends.Focus on mobile-first experiences and live shopping.
VietnamSimilar to Indonesia, with a strong interest in digital media and mobile gaming.Increasing demand for online-first retail experiences.
PhilippinesHeavy social media usage combined with a mobile-first approach to shopping.Strong demand for quick delivery and on-demand access to products.
ThailandZalphas are highly influenced by international trends, especially in gaming.Growing demand for tech-based, personalised experiences.

Cultural Impact: Zalphas are already influencing local and global cultures, particularly through their engagement with digital content. Brands that recognise this early and align their strategies with local nuances are seeing success. For example, in Korea, brands that partner with K-pop stars or integrate Korean beauty trends are thriving. In contrast, in the US, brands that champion environmental sustainability and social causes are gaining traction with Zalpha consumers.

Case Study: Allbirds – Sustainable Footwear for the Eco-Conscious Zalpha

Source: Allbirds website

Background:
Allbirds, a relatively young brand in the US market, has successfully tapped into the Zalpha generation’s desire for sustainability and transparency. Known for its eco-friendly shoes made from natural materials like merino wool and sugarcane, Allbirds has built its brand identity around ethical production and environmental responsibility.

Challenge:
With Zalphas emerging as a new consumer force, Allbirds faced the challenge of capturing their attention in a market where fast fashion and instant gratification dominate. This generation values sustainability but also expects seamless, engaging digital experiences, making it necessary for Allbirds to communicate their message in a way that resonates with Zalpha values while keeping them engaged online.

Solution:
Allbirds responded by emphasising its commitment to sustainability through storytelling, particularly on social media platforms like Instagram and TikTok, where Zalphas are highly active. The brand’s messaging focused on the transparency of its materials and the impact of its environmental initiatives, aligning with Zalpha’s preference for brands that take a clear ethical stance.

The brand showcases its commitments for 2025 and how they will result in a 50% reduction in emissions. 

Source: Allbirds website

To further engage this generation, Allbirds introduced interactive quizzes and gamified elements on its website, allowing consumers to explore product recommendations tailored to their preferences. By blending sustainability with a digitally engaging experience, Allbirds created a strong connection with Zalpha consumers who value both ethics and interactivity.

Results:
Allbirds has seen steady growth among younger consumers, with increased engagement on social media platforms and higher conversion rates from interactive features on its website. Their campaigns emphasising transparency, gamification, and digital interaction have strengthened Zalpha loyalty, helping Allbirds stand out in the crowded footwear market.

Case Study: Perfect Diary transforms the beauty industry with live streaming and affordable pricing attracting young teens.

Image Source: Reuters

Background:
Perfect Diary, a beauty brand founded in 2017, has rapidly become one of China’s top cosmetics companies by embracing digital-first strategies. The brand is primarily e-commerce-driven and uses social media platforms like WeChat, Xiaohongshu (Little Red Book), and Douyin (China’s TikTok) to connect with younger consumers, including Zalphas.

Challenge:
The competitive beauty market in China is saturated with local and international brands, making it difficult to stand out. Perfect Diary faced the challenge of appealing to Zalpha’s desire for personalised experiences, interactive content, and real-time engagement, while also competing against larger, more established beauty brands.

Solution:
Perfect Diary adopted a highly personalised approach to engage Zalphas. The brand partnered with micro-influencers and Key Opinion Leaders (KOLs) to promote their products through live-streaming events, a favourite medium for this digitally-savvy generation. By integrating live shopping with personalized product recommendations, Perfect Diary was able to offer a unique, interactive experience that resonated with Zalpha consumers.

In addition, the brand gamified its online shopping experience, offering rewards, discounts, and exclusive product drops for users who engaged with their content or made repeat purchases. This gamification strategy tapped directly into Zalpha’s love for digital interaction and incentives, driving engagement and loyalty.

Results:
Perfect Diary’s digital-first strategy has led to exponential growth, particularly among younger consumers. By focusing on influencer-led campaigns and gamified shopping, Perfect Diary was able to establish itself as a leader in China’s beauty market, with a strong appeal to Zalphas, who favoured personalised and interactive experiences.

Zalphas and the Future of Market Research

Predictive Trends
Market research will increasingly rely on AI-driven models and scenario analysis to forecast Zalphas’ preferences. By analyzing their online behaviours—such as social media activity and in-app purchases—brands can create hyper-personalised experiences that resonate with this digitally fluent generation.

For example, social listening tools can help brands track Zalpha conversations online, analyzing patterns in real-time to anticipate trending products or causes. In addition, AI-powered predictive analytics can assist brands in personalising content based on user behaviour, offering product recommendations that appeal to Zalphas’ unique preferences.

Data Insights
Zalphas, as part of Generation Alpha, are projected to have a global spending power of $1.7 trillion by 2029, with influence over 93% of household purchases. Their preferences, driven by digital fluency and ethical values, will redefine market dynamics in key sectors like tech, fashion, and entertainment​.

Key Data PointsInsight
$1.7 trillion spending power by 2029Zalphas are poised to drive future consumer markets, influencing key sectors.
93% influence on household purchasesTheir influence extends to decisions around tech, entertainment, and fashion.
Digital Fluency & EthicsZalphas demand personalised, ethical brand experiences.

Brand Strategies
To stay ahead of Zalphas, brands must:

  1. Leverage AI & Personalisation: Use AI to deliver tailored experiences, from shopping recommendations to dynamic content.
  2. Emphasise Ethics & Transparency: Brands that champion ethical business practices will gain Zalpha loyalty.
  3. Gamify the Consumer Experience: Interactive shopping experiences and rewards programs will engage Zalphas.
  4. Influencer-Driven Marketing: Micro-influencers with authentic voices will resonate more than traditional advertising.
  5. Adopt a Global-Local Strategy: Brands must localise offerings while maintaining a cohesive global message.

Zalphas are set to redefine the consumer landscape. As they grow into their economic power, brands must adapt to their expectations for digital fluency, transparency, and ethical behavior. Market research will play a crucial role in anticipating Zalpha trends, enabling brands to stay competitive in a rapidly changing market.

By embracing AI-driven personalisation, ethical practices, and interactive experiences, brands will not only capture Zalphas’ loyalty but thrive in a future shaped by this pivotal generation.

Brands face more pressure than ever to align with the movements shaping society. Whether it’s the climate-driven #SaveOurOceans or the cultural shift highlighted by #WorkplaceWellness, trending hashtags have become a gateway for companies to join global conversations.

Brands like Patagonia and Lush have effectively tapped into these conversations, bolstering their reputations by showing real commitment to the causes they support. However, many others find themselves misstepping, as jumping into a trending movement without a clear alignment to brand values can lead to accusations of “woke-washing” or performative activism.

Simply posting a hashtag is no longer enough. Consumers today expect brands to back up their words with meaningful action.

The Rise of Hashtag Activism in Consumer Behavior

Hashtag movements have evolved from simple social media trends into powerful forces that shape consumer behaviour and expectations globally. What started as a way for individuals to voice their concerns has become a tool for driving change across industries. Consumers today are watching how brands respond to these movements and expecting them to take meaningful action. In recent times, this expectation has only intensified, with consumers looking for authentic engagement rather than performative gestures.

Take the #KuToo movement in Japan, which called for an end to mandatory high heels in the workplace. It sparked national conversations on gender equality and workplace rights, with brands forced to reconsider their own policies around dress codes.

Image credit: Deviantart

In Latin America, the #NiUnaMenos movement against gender-based violence has influenced corporate behaviour, pressuring brands to address issues of safety and equality in their messaging and operations.

Globally, the #HeForShe campaign gained traction quickly, pushing for gender equality initiatives that include male allyship and encouraging companies to reevaluate their diversity and inclusion strategies.

These movements, and others like them, have changed the business landscape. Consumers now expect brands to be aligned with the social causes that matter most to them, not just in their home countries but on a global level. The result? There is a growing demand for brands to be transparent, proactive, and genuinely committed to the values they claim to uphold. Simply put, hashtag activism is no longer a trend—it’s a key driver of consumer behaviour that brands must take seriously.

HashtagAmplification RegionImpact
#MeToo19 million tweets in the first year (global)GlobalSparked a global conversation about sexual harassment and assault, leading to legal reforms and changes in workplace culture.
#BlackLivesMatter47.8 million tweets in 2020 alone (US and global)US/GlobalCatalysed a global movement for racial equality, influencing corporate diversity initiatives and marketing strategies.
#ThisGirlCanOver 11 million women engaged via media platforms (UK)UKEncouraged women’s participation in sports, promoting positive body image and inclusivity in fitness marketing.
#HeForShe3 billion social media impressions worldwideGlobalPushed for gender equality, with some companies adopting diversity initiatives and male allyship programs.
#BalanceTonPorcMillions of tweets in FranceFrancePrompted corporate and legal reforms addressing workplace harassment in industries like entertainment and fashion.
#KuTooOver 150,000 signatures on change.org and thousands of tweets (Japan)JapanHighlighted the demand for workplace equality in Japan, particularly regarding restrictive dress codes.
#NiUnaMenos20 million social media postsLatin AmericaRaised awareness of femicide and violence against women, influencing political discourse and marketing strategies around women’s safety.
#BringBackOurGirlsOver 4 million tweets in the first three weeks (global)Nigeria/GlobalFocused on the safety and education of kidnapped Nigerian schoolgirls, driving support from global brands and activists.
#WhyLoiterTens of thousands of social media postsIndiaSparked conversations about women’s rights to public spaces, pushing brands to address urban design and safety for women.
#StopAsianHate7.5 million engagements on Instagram aloneUS/GlobalRaised awareness of violence against Asian communities, prompting brands to emphasise diversity and anti-racism efforts.
#SaveOurOceansOver 5 million engagements in 2023 aloneGlobalMobilised environmental advocacy, with brands in the fashion and beauty industries adopting sustainable practices and reducing plastic use.
#ClimateStrike10 million engagements during global strike eventsGlobalPressured companies and governments to take action on climate change, influencing industries from energy to apparel.
#WorkplaceWellness3 million social media posts and growingGlobalEncouraged conversations about mental health and employee well-being, leading brands to revisit workplace policies and benefits.

When Brands Should Engage with Hashtag Activism

Brands should engage with hashtag activism when their core values align with the movement or when they have a history of supporting similar causes. Authenticity is critical—consumers can quickly identify whether a brand’s participation is genuine or opportunistic. A strong, values-driven connection to a cause allows a brand to engage in a way that resonates with its audience, strengthens its reputation, and builds trust over time.

Image credit: Nike

Nike provides a powerful example of how to engage meaningfully with hashtag activism. Its support for the #BlackLivesMatter movement, most notably through its campaign featuring Colin Kaepernick, was seen as authentic because it aligned with Nike’s long-standing commitment to social justice and equality. This wasn’t a one-time gesture—Nike had previously supported various diversity initiatives and remained vocal on issues of race and justice. Their involvement in #BLM was a natural extension of their brand identity, and it resonated deeply with consumers who valued their bold stance.

Image credit: Ben & Jerry’s

Similarly, Ben & Jerry’s has established itself as a brand that consistently speaks out on social issues. The company has a long history of activism, particularly around issues like climate change, LGBTQ+ rights, and racial justice. When Ben & Jerry’s engaged in the #BlackLivesMatter movement, it was viewed as authentic because of its ongoing commitment to social justice. Their involvement went beyond social media posts—they released a detailed plan outlining how they would support racial equity, showing that their activism was rooted in real, long-term action.

In both cases, these brands successfully engaged with hashtag activism because they acted according to their established values. They weren’t jumping on a trend for visibility; they were contributing to causes that had long been part of their brand identity. For other brands, the lesson is clear: engage when you genuinely connect to the cause, and make sure your actions back up your words.

When Brands Should Avoid Hashtag Activism

While engaging in hashtag activism can elevate a brand’s reputation, there are instances where companies should remain silent. If a brand lacks a history of supporting the cause or appears performative, jumping into a trending conversation can backfire. In these cases, consumers are quick to call out inauthenticity, which can lead to reputational damage and public backlash.

Image credit: Pepsi

One of the most infamous examples is Pepsi’s 2017 ad featuring Kendall Jenner. The ad attempted to tap into the global conversation around protests and social justice, but it was widely criticized for trivialising the serious nature of these movements. By portraying protests as something that could be “solved” with a can of soda, Pepsi came across as tone-deaf and opportunistic. The company had no previous track record of supporting the causes it was trying to reference, making the ad feel disingenuous and disconnected from the real issues at hand.

Similarly, some brands that engaged with the #BlackLivesMatter or #MeToo movements were called out for hypocrisy. Despite releasing statements of support, many of these companies were criticized for lacking diversity within their leadership teams or failing to take meaningful action. Consumers were quick to point out that issuing statements or posting on social media without internal reforms or real commitment to the cause is performative activism. In these cases, brands appeared to capitalise on a trending issue without aligning their actions with their messaging.

For brands, the takeaway is clear: if you don’t have a genuine connection to the cause or a history of supporting it, it’s better to stay silent. Engaging in hashtag activism purely for visibility, without backing it up with real action, risks alienating your audience and doing more harm than good.

Global Examples: What Worked and What Didn’t

Hashtag activism doesn’t operate in isolation—it plays out differently across cultures and regions. While some brands have successfully engaged in these global movements, others have faltered, often because their actions didn’t align with the values they publicly supported. Here are examples of what worked and what didn’t on the global stage.

Success Stories:

Image credit: CampaignLive

  • #ThisGirlCan (UK): This movement, spearheaded by Sport England, encouraged women to embrace physical activity without the fear of judgment. Brands that aligned with this campaign, like Nike and Reebok, promoted body positivity and inclusivity in fitness. By championing this cause, these brands successfully resonated with their audiences, aligning their messages with a growing movement of women seeking empowerment through sports. The success was rooted in the authenticity of the campaign’s message, backed by long-term initiatives to support women’s health and fitness.

Image credit: New York Post

  • #BringBackOurGirls (Nigeria): The global outcry over the abduction of schoolgirls in Nigeria led to the #BringBackOurGirls movement, which received international attention. Brands in education and tech—like Microsoft—contributed meaningfully by providing resources and advocacy around girls’ education and safety. Their involvement went beyond social media posts, offering real solutions that addressed the underlying issue, showing how brands can support causes through meaningful engagement rather than just rhetoric.

Failures:

  • #KuToo (Japan): This movement highlighted the unfair expectation for women to wear high heels in the workplace, was a significant conversation in Japan around gender equality. However, some brands that attempted to engage with the movement faced backlash when their workplace policies didn’t align with the movement’s call for change. For example, companies that continued enforcing strict dress codes were criticized for hypocrisy. This illustrates the dangers of engaging with hashtag activism when internal practices don’t reflect the values being promoted.
  • #HeForShe (Global): While this global movement for gender equality, spearheaded by the United Nations, gained widespread attention, not all brands that joined the conversation contributed meaningfully. Several companies publicly supporting the movement were criticized for failing to invest in real change, such as implementing policies promoting male allyship or truly fostering workplace equality. Their participation felt more like an empty gesture than a genuine commitment to advancing gender equality, ultimately damaging their credibility.

These examples show that successful engagement in hashtag activism requires more than just participation—it requires a deep understanding of the cause, long-term commitment, and alignment between a brand’s public messaging and internal actions.

Roadmap for Brands: Engaging in Hashtag Activism Responsibly

Successfully navigating hashtag activism requires a clear strategy rooted in authenticity and long-term commitment. Here’s a step-by-step roadmap for brands to engage responsibly:

Step 1: Align with Your Values

Before jumping into a trending movement, assess whether the cause truly aligns with your brand’s core values. Hashtag activism isn’t about chasing visibility or capitalising on a moment—it’s about showing up for causes that reflect what your brand stands for. If the movement doesn’t match your values or purpose, it’s better to stay silent than risk appearing disingenuous.

Step 2: Take Internal Action First

Consumers are quick to call out brands that “talk the talk” but fail to “walk the walk.” Before participating in a movement, ensure that your internal practices align with the cause you’re supporting. For instance, if your brand is joining the conversation around gender equality, but your leadership team lacks diversity, or you don’t have clear policies around equal pay, your external messaging will fall flat. Brands must ensure their internal operations—whether in hiring, workplace culture, or sustainability efforts—reflect the change they advocate for publicly.

Step 3: Commit for the Long Term

Hashtag activism is not a one-time effort. Consumers expect brands to be in it for the long haul, not just during moments of heightened visibility. Show your audience what your brand is doing over time to support the cause—whether through ongoing campaigns, corporate responsibility initiatives, or meaningful partnerships. Sharing real actions and outcomes beyond social media fosters long-term trust and credibility.

Step 4: Be Global, But Stay Culturally Relevant

Hashtag movements can take on different meanings and significance depending on the region. Brands must understand the local context before engaging globally. A one-size-fits-all approach can backfire, as issues that resonate in one country might not carry the same weight elsewhere. Tailoring your messaging and actions to regional dynamics ensures your engagement is culturally sensitive and meaningful rather than out of touch.

Step 5: Collaborate with Relevant Voices

Partnering with respected activists, influencers, or organisations involved in the movement lends credibility to your brand’s participation. These partnerships amplify your impact and help ensure your involvement is well-informed and aligned with the movement’s goals. Collaborating with voices that have a deep understanding of the cause shows that your brand is genuinely committed to making a difference.

How Market Research Can Help Brands Engage in Hashtag Activism

Market research plays a critical role in helping brands navigate the complexities of hashtag activism, ensuring that their engagement is authentic and effective. One of the most powerful tools in a brand’s arsenal is social listening, which allows companies to monitor and analyse online conversations in real-time. Social listening goes beyond simply tracking hashtags—it provides insights into consumer sentiment, key trends, and the broader cultural context surrounding a movement.

Here’s how market research, particularly through social listening, can guide brands in engaging responsibly:

Understanding Consumer Sentiment

Social listening tools allow brands to assess public sentiment around a specific hashtag or movement. By analyzing the tone and content of conversations, brands can determine how their audience feels about the issue. Is there widespread support or controversy? Are consumers calling for brand action? This data is crucial for determining whether it’s the right time to engage or whether silence might be the more prudent choice. For instance, a company can avoid Pepsi’s misstep by using social listening to gauge whether their involvement could come across as tone-deaf.

Identifying Key Influencers and Voices

Social listening helps brands identify the activists, influencers, and thought leaders driving a movement. By understanding who shapes the conversation, brands can collaborate with the right voices to amplify their message. This approach adds credibility to a brand’s engagement and ensures it resonates with the movement’s core audience. For example, a brand interested in joining a campaign like #HeForShe could use social listening to connect with male advocates who are actively pushing for gender equality.

Monitoring Trends Across Regions

Global movements often manifest differently in various regions. Social listening allows brands to track how a hashtag or issue is being discussed in different countries and cultural contexts. This helps companies tailor their messaging to be regionally relevant rather than applying a blanket approach that might miss the mark. For instance, while #BlackLivesMatter resonates strongly in the US, similar movements around racial justice, such as #SayHerName, may hold more significance in other regions. Understanding these nuances helps brands avoid cultural missteps.

Spotting Opportunities for Long-Term Engagement

Hashtag activism isn’t just about reacting to a single moment—it’s about building a long-term relationship with the cause and the community supporting it. Social listening enables brands to track ongoing conversations, identify emerging trends, and adapt their strategies over time. For example, a brand engaged with #ClimateStrike could use social listening to stay updated on future climate movements, ensuring they maintain an active and authentic presence in the environmental space.

Measuring the Impact of Engagement

Market research doesn’t stop once a brand engages with a movement. Social listening tools can measure the impact of that engagement—whether it’s increased positive sentiment, a rise in mentions, or a shift in consumer perception. Brands can assess whether their involvement was viewed as authentic and whether it has led to stronger brand loyalty or improved reputation. By continuously monitoring the conversation, brands can refine their strategies and ensure their actions lead to real, positive outcomes.

Hashtag Activism as a Long-Term Brand Strategy

Hashtag activism is far more than a fleeting social media trend—it reflects the issues that matter most to consumers today. For brands, engaging in these conversations presents a unique opportunity to build long-term trust and foster deeper connections with their audience. However, success in this space requires authenticity, responsibility, and a commitment to meaningful action. Brands must ensure that their values align with the movements they support, that internal practices back up their external messaging, and that their engagement extends beyond short-term visibility.

When done right, hashtag activism can elevate a brand’s reputation, positioning it as a leader on important social issues. But brands should remember this is a long-term strategy, not a momentary tactic. By staying committed to the causes they engage with, maintaining a dialogue with their audience, and continuously evolving their efforts, brands can foster loyalty and trust far beyond the lifespan of any hashtag. Ultimately, consumers want brands that stand for something—and those who can prove they are authentically invested in positive change will be the ones who earn lasting respect and support.

Starting October 2025, the UK government will impose a watershed ban on junk food advertising before 9 pm, a move that will significantly alter how food and beverage brands market to consumers. The ban, covering both TV and paid online ads, targets high-fat, salt, and sugar (HFSS) products to address rising childhood obesity.

According to government statistics, more than one in five children in England are classified as overweight or obese by the time they start primary school—a figure that climbs to more than one in three by the time they leave. These numbers highlight a growing public health crisis that is increasingly linked to the pervasive influence of advertising.

UK’s public health minister, Andrew Gwynne, emphasised that these restrictions protect children from ads that “influence their dietary preferences from a young age.” Evidence supports this concern; research shows that children exposed to high volumes of junk food advertising are likely to make unhealthy food choices, contributing to poor eating habits early in life. Brands have long relied on marketing to drive consumerism, but the upcoming ban marks a decisive shift in the relationship between advertising and consumer health. As the government moves to regulate how food is promoted, brands must rethink their strategies and explore new ways to engage with audiences in a more health-conscious marketplace.

This isn’t the first time the UK government has introduced measures to reduce junk food consumption. The sugar tax of 2016 successfully prompted a reformulation of many sugary beverages, cutting 45,000 tonnes of sugar from drinks sold in Britain by 2019. With stricter advertising rules on the horizon, we’re likely to see further changes in how products are marketed—and even manufactured—as companies adjust to a regulatory landscape that places public health at the forefront. The question is no longer whether brands will adapt but how they will do so in a world where consumer behaviour and advertising standards are evolving rapidly.

Obesity in the UK

The issue of childhood obesity in the UK is complex and urgent. It is driven by various factors that extend beyond individual choices. Dietary habits are shaped by societal influences, with advertising playing a major role in promoting unhealthy food.

Children are frequently exposed to persuasive advertising that glamorises junk food, complicating efforts by parents and schools to promote healthier alternatives. Addressing childhood obesity requires not only personal responsibility but also systemic change, starting with reducing the exposure of young people to harmful food marketing practices.

The link between advertising and childhood eating habits is well-documented. Studies have shown that children exposed to high volumes of junk food advertisements are more likely to develop unhealthy eating preferences. Research published by Public Health England highlights that advertising significantly shapes children’s food choices, often leading them to favour products high in fat, salt, and sugar. This direct correlation between ad exposure and dietary behaviour supports the UK government’s decision to introduce more stringent regulations on how unhealthy foods are marketed to young audiences.

Consumerism has long been driven by targeted advertising, and the food and beverage industry has historically capitalised on this. In the UK, junk food ads are a powerful tool in influencing consumer behaviour, especially among younger audiences. Fast food, sugary drinks, and processed snacks are often portrayed as convenient, fun, and affordable, making them appealing to children and their parents. The repetitive nature of these ads reinforces unhealthy food choices, contributing to the nation’s growing obesity crisis. By limiting children’s exposure to junk food advertising, the new regulations aim to disrupt this cycle of consumerism that has favoured quick, unhealthy options over balanced, nutritious meals.

Government Interventions: Global Case Studies

Government interventions in advertising have a track record of significantly altering consumer behaviour and reshaping industries. In the UK and globally, regulations on tobacco, sugar, and alcohol advertising have shown the power of targeted policies to reduce harmful consumption. These examples offer important lessons for the upcoming UK junk food advertising ban.

Tobacco Advertising Ban (UK, 2003)

The UK’s ban on tobacco advertising in 2003 was a pivotal moment in public health policy. Before the ban, tobacco ads were pervasive across multiple media platforms, promoting smoking as a lifestyle choice. Once the ban took effect, smoking rates began to decline, especially among younger demographics. 

According to data from Cancer Research UK, smoking rates among adults dropped from 27% in 2003 to 16% by 2018, and by 2022, this figure had further decreased to 12.9%, showing a continued decline in smoking prevalence. The restrictions pushed tobacco companies to focus on non-traditional strategies like brand sponsorships and retail displays until further regulations closed these loopholes. The industry’s adaptation underscored the resilience of brands under strict marketing limits, although their direct influence on consumer habits was notably reduced.

Sugar Tax (UK, 2016)

In 2016, the UK introduced a sugar tax to reduce the sugar content in soft drinks. The levy prompted major beverage companies to reformulate their products to lower sugar levels to avoid the tax. By 2019, Public Health England reported that the sugar content in affected drinks had dropped by 28.8%, removing roughly 45,000 tonnes of sugar from the UK’s beverage supply. This regulatory intervention successfully shifted consumer preferences towards healthier, lower-sugar drinks as brands introduced new product lines and marketed reformulated versions of existing drinks. The sugar tax demonstrated that fiscal policies and public health campaigns could directly influence industry practices and consumer behaviour.

Alcohol Advertising Restrictions (Norway)

Norway has long imposed strict regulations on alcohol advertising, including a near-total ban on television ads for alcoholic beverages. These restrictions, implemented to curb alcohol consumption, have been credited with contributing to a gradual decline in drinking rates, particularly among younger populations. A study from the Norwegian Institute of Public Health noted a marked decrease in alcohol consumption among youth over the past two decades, with the market shifting toward low-alcohol and alcohol-free alternatives. The success of Norway’s restrictions highlights how limiting advertising can directly affect consumption habits, pushing brands to innovate within the bounds of the law.

Portugal’s Junk Food Restrictions

In 2019, Portugal introduced restrictions on unhealthy food advertising aimed at children under 16, banning ads for sugary snacks, fast food, and soft drinks during specific TV programs. The regulations resulted in 94% compliance in TV advertising, according to the Directorate-General for Health (DGS). However, online advertising remains challenging, with infractions still being detected, especially on digital platforms. Although these restrictions have contributed to a decrease in children’s exposure to unhealthy food ads, violations in digital advertising have highlighted the need for stricter enforcement online. Furthermore, some brands have responded by reformulating products like yoghurts and cereals to comply with the new health standards. The early results suggest that targeted advertising restrictions can influence consumer behaviour, steering younger audiences toward healthier food choices.

European Union

In 2023, the European Union published a report recommending that member states adopt similar restrictions on junk food advertising aimed at children across all media platforms. The EU’s push aligns with growing global recognition of the role that advertising plays in childhood obesity. Although the policy has yet to be formally adopted by the European Parliament, if implemented, it would likely follow the trend seen in countries like the UK and Portugal. The EU’s recommendations suggest that reducing exposure to junk food ads could play a key role in shaping healthier food environments for children across Europe, with ripple effects likely to be felt in consumerism and brand strategy.

Defining Junk Food Under the UK Ban

The UK government’s upcoming ban on junk food advertising hinges on a clear classification system to determine which products fall under its restrictions. The focus is on products considered high in fat, salt, and sugar (HFSS), with a two-part classification system to identify which items are deemed “junk food” under the ban.

Criteria for HFSS Products

Products categorised as HFSS are based on a scoring system developed by the UK government, which evaluates their nutritional content. The classification process involves:

  1. Nutritional Content Analysis: Each product is scored on its levels of fat, salt, sugar, and protein. Higher scores indicate a product is “less healthy” and thus subject to advertising restrictions.
  2. Categorical Classification: Products are then grouped into specific categories commonly associated with unhealthy diets. These categories primarily target foods and beverages that contribute to childhood obesity.

List of Affected Categories

The ban will affect products across 13 categories widely consumed and marketed to children. These include:

CategoryExamplesExemptions
Soft DrinksCola, Lemonade, Fruit Juice, Smoothies
Savory SnacksCrisps, Crackers, Rice CakesFlavored nuts, dried fruit, jerky
Cakes and CupcakesDoughnuts, Éclairs
Ready MealsSandwiches, Burgers
Baby Food & FormulaExempt for child nutrition purposes

This classification system ensures that the ban targets the foods most linked to unhealthy diets while exempting products that serve essential health and nutritional purposes. For brands, understanding these criteria is crucial for navigating the new regulations, as reformulating products to fall outside the HFSS threshold may allow them to continue advertising even after the ban is implemented.

Impact on the Food and Beverage Industry

The upcoming UK ban on junk food advertising is set to impact the food and beverage industry both immediately and long-term. For brands that rely heavily on advertising high-fat, high-sugar, and high-salt (HFSS) products, this regulatory shift will force a significant rethink of their marketing strategies while also spurring innovation in product reformulation.

Short-Term Effects

The ban will fundamentally reshape how brands approach their advertising efforts in the short term. With TV and paid online ads restricted before 9 pm, companies must pivot to non-traditional marketing channels. This includes:

  • Social Media and Influencer Marketing: Brands are likely to invest more heavily in organic and influencer-driven campaigns on social media platforms, where paid ad restrictions are less stringent, provided they don’t promote HFSS products directly to children.
  • Experiential and Content Marketing: Companies will increasingly turn to experiential marketing events and content-driven campaigns, focusing on engaging consumers through brand experiences emphasising health, wellness, and lifestyle rather than direct product promotion.
  • Targeting Adult Consumers: Another strategy will be shifting the focus of advertising campaigns to target adult audiences during post-watershed hours, allowing brands to maintain visibility without violating the ban.

However, brands that fail to adapt quickly may face reduced market visibility as they lose the ability to target younger audiences directly through traditional channels.

Long-Term Effects

Over time, the ban will push brands toward product reformulation and innovation. Reformulating existing products to meet healthier nutritional standards allows companies to avoid being classified as HFSS and continue advertising across all platforms. As consumer demand increasingly trends toward healthier options, brands that innovate in this space stand to benefit from the shift.

  • Healthier Alternatives: Companies will explore creating new product lines or improving the nutritional content of their core offerings by reducing sugar, fat, and salt. This may lead to a wave of healthier snack options, ready meals, and beverages that meet government standards while appealing to health-conscious consumers.
  • Building Brand Loyalty: Brands that successfully reformulate products and introduce healthier alternatives can build long-term loyalty among consumers, particularly parents seeking more nutritious options for their children.

Case Study on Product Reformulation

A prime example of how brands have responded to regulatory pressure is the UK’s sugar tax, implemented in 2016. This levy, aimed at reducing the sugar content in soft drinks, led to widespread product reformulation. Major beverage companies like Coca-Cola and PepsiCo adjusted their recipes to lower sugar levels to avoid the tax, resulting in a reduction of 28.8% in the sugar content of affected drinks by 2019, according to Public Health England.

The consumer response to reformulated products has mainly been positive. Studies found that consumers gradually adapted to lower-sugar drinks, with many preferring them over time. Furthermore, sales of sugar-free and low-sugar alternatives surged in the years following the implementation of the tax, illustrating that brands can retain consumer loyalty and even grow market share by embracing product reformulation.

Similar outcomes have been observed in other countries where advertising restrictions or nutritional policies have prompted reformulation. In Norway, for example, alcohol companies responded to advertising bans by introducing low-alcohol and alcohol-free products, which have seen a steady rise in popularity. This demonstrates that reformulation, when done thoughtfully, can drive greater consumer acceptance and long-term brand success, even in the face of regulatory challenges.

The UK junk food ad ban is likely to accelerate these trends, driving innovation across the food and beverage industry as brands work to align their offerings with both regulatory standards and evolving consumer expectations.

Impact on Advertising and Expected Financial Loss

As HFSS brands lose access to traditional marketing channels, particularly during prime-time TV, the revenue loss for broadcasters and digital platforms is expected to be substantial. At the same time, these brands will need to reallocate their marketing budgets, shifting focus to alternative channels that are less restricted by the new regulations.

Financial Impact on the Advertising Industry

The financial fallout from the ban is expected to be considerable. According to estimates from industry analysts, junk food advertising in the UK currently accounts for a significant portion of total advertising revenue on television and digital platforms. Data from the Advertising Association suggests that the junk food sector spends around £200 million annually on TV ads alone. The upcoming restrictions could reduce TV advertising revenue by as much as 50% for HFSS brands, as they lose access to key time slots before 9 pm.

A study by Enders Analysis predicts that total advertising revenue across television and online platforms could drop by approximately £150 million annually once the ban is fully implemented. This decline is expected to hit commercial broadcasters the hardest, as prime-time ad slots will no longer be available to HFSS brands, and they will need to fill those spots with lower-revenue advertisers.

In addition to television, digital platforms that rely on paid-for advertising from HFSS brands are also expected to see a decline in revenue. As paid online ads are prohibited, brands will have fewer opportunities to promote products directly to consumers, leading to a drop in advertising spending on these platforms.

Advertising Strategy Shifts

With traditional channels restricted, HFSS brands are already exploring new avenues to maintain visibility and reach their target audiences. Shifts toward alternative marketing strategies are underway, with brands increasingly turning to channels unaffected by the ban.

  • Social Media and Influencer Partnerships: One of the primary areas of focus for HFSS brands has increasingly been social media marketing. Platforms like Instagram, YouTube, and TikTok allow brands to engage with audiences through organic content and influencer partnerships. Collaborating with influencers allows brands to create more personal content, bypassing traditional advertising restrictions. The global influencer marketing industry has seen significant growth, with a valuation of approximately $21.1 billion in 2023, and it’s projected to grow to $24 billion by the end of 2024. Food and beverage brands remain top spenders in this space, leveraging the power of influencers to maintain visibility, especially as the UK’s junk food advertising ban looms. This form of marketing is poised to keep growing as brands pivot to influencer-led strategies to connect with target audiences.
  • Experiential Marketing: HFSS brands also invest in experiential marketing, which focuses on creating memorable, in-person (or virtual) experiences that consumers can engage with. These strategies range from pop-up events and branded experiences to immersive digital interactions that connect with consumers on a deeper level. Brands shifting toward experiential marketing are finding it a valuable way to build loyalty and maintain relevance, even as traditional advertising opportunities shrink.

Case Studies: Transitioning from Traditional Advertising

Countries like Norway and Portugal, which have imposed similar restrictions on advertising for unhealthy products, offer insight into how brands can successfully pivot.

  • Norway: When Norway banned alcohol advertising, brands quickly moved to capitalise on social media and influencer-driven content. Beverage companies introduced low-alcohol and alcohol-free versions of their products, promoting these new offerings through influencers and engaging online communities. By targeting consumers through platforms that were not restricted, brands could mitigate the advertising ban’s financial impact and maintain strong consumer engagement.
  • Portugal: In Portugal, where junk food ads targeting children during key TV hours have been restricted since 2019, brands shifted their focus toward social media and digital content. Instead of relying solely on TV ads, food and beverage companies began creating online campaigns that featured health-conscious messaging and brand values. This transition allowed brands to continue marketing their products without violating the new regulations while aligning with a growing consumer preference for healthier options.

The ability of HFSS brands in these countries to adapt to stricter regulations demonstrates that alternative marketing channels can effectively maintain consumer engagement and market presence. As the UK prepares for its own restrictions, brands that successfully leverage social media, influencers, and experiential marketing will likely fare better in a post-ban advertising landscape.

Long-Term Consumer Behavior and Health Impacts

The long-term effects of the UK’s junk food advertising ban are expected to ripple through consumer behaviours, particularly among younger generations. By limiting their exposure to HFSS advertising, the government hopes to foster a shift in food preferences that could lead to healthier diets. Research from other countries that have implemented similar restrictions suggests that reducing junk food advertising can significantly alter both short-term consumption habits and long-term dietary choices.

Predicted Consumer Shifts

One of the primary objectives of the UK’s ban is to reduce the influence of junk food advertising on children and adolescents. Studies consistently show that advertising plays a significant role in shaping young consumers’ food preferences. By curbing their exposure to ads for high-fat, high-sugar products, the hope is that children will be less inclined to favor these items, leading to healthier food choices as they grow older.

International case studies provide compelling evidence for this outcome. In Norway, where advertising for unhealthy foods targeting children has been restricted for years, there has been a notable decrease in junk food consumption among young people. A Norwegian Institute of Public Health study found that children exposed to fewer food ads developed a stronger preference for fruits, vegetables, and other healthier options. This shift in dietary behaviour improved health outcomes and contributed to the decline in childhood obesity rates in the country.

Similarly, Portugal’s restrictions on junk food advertising during children’s programming have shown early success. Initial data from the Portuguese Association for Consumer Protection indicated that children’s requests for sugary snacks and fast food have declined since the restrictions were implemented. Over time, these trends suggest that reducing ad exposure can lead to a generational shift in consumer preferences as healthier food options become more normalised.

In the UK, younger generations with less exposure to junk food advertising may experience similar shifts. As brands are forced to re-evaluate their marketing strategies, there will likely be a greater emphasis on promoting healthier alternatives. These changes could help shape healthier eating habits in children, which could carry forward into adulthood.

Consumer Demand for Healthier Products

Beyond advertising restrictions, there is already a broader trend of increasing health consciousness among consumers, particularly in the food and beverage sector. Even without regulatory pressure, brands are feeling the push to offer healthier alternatives as consumer demand shifts toward products perceived as better for overall well-being.

According to research, 55% of UK consumers say they are actively looking for products that help them live a healthier lifestyle. This growing demand has pushed brands to respond by developing and promoting lower-calorie, lower-sugar, and more nutritionally balanced offerings. 

The 2016 sugar tax offered an early look at how brands can successfully navigate such shifts. Many beverage companies reformulated their products to reduce sugar content and introduced entirely new lines of low-sugar and sugar-free drinks. This increased sales for healthier alternatives, demonstrating that consumer demand for wellness-oriented products is strong and continues to grow.

The UK junk food ad ban is likely to accelerate this trend. As HFSS brands lose access to traditional advertising channels, they will be incentivised to create healthier products that meet evolving consumer expectations. Brands that fail to innovate risk losing market share to competitors who are better aligned with health-conscious consumers. Additionally, younger generations, who are growing up in an era of increased awareness about the impact of diet on health, are more likely to prioritise nutritious food options, further pushing the market toward healthier alternatives.

In the long term, the combination of regulatory action and shifting consumer values could lead to a significant transformation in the food and beverage industry. As brands embrace reformulation and new product development, consumers will have access to a broader range of healthier choices, reshaping individual diets and the overall landscape of food consumption in the UK. This shift, driven by consumer demand and government intervention, could be a pivotal moment in the fight against obesity and diet-related health issues.

What Can Brands Do to Adapt?

As the UK prepares to implement the junk food advertising ban in 2025, food and beverage brands face a pivotal moment. Rather than viewing these new regulations as an obstacle, forward-thinking companies can see them as an opportunity to innovate, reformulate, and engage in meaningful corporate social responsibility (CSR) initiatives. Those that adapt effectively stand to maintain consumer loyalty, align with evolving market trends, and even gain a competitive edge.

Reformulation and Innovation

One of the most immediate and impactful strategies for brands is product reformulation. By reducing the levels of fat, salt, and sugar in their products, companies can avoid having their offerings classified as HFSS. This would allow them to continue advertising before the 9 pm watershed and through paid online ads. Reformulation also helps brands meet growing consumer demand for healthier alternatives, particularly as health-consciousness continues to rise across the UK.

Beyond simply reducing unhealthy ingredients, brands also have the opportunity to innovate by developing entirely new product lines that cater to healthier lifestyles. This could involve creating snacks focusing on whole grains, natural ingredients, and low-calorie alternatives. Brands that proactively develop these products could see a boost in market share, particularly as consumer preferences shift toward health and wellness.

Corporate Social Responsibility (CSR) and Health Initiatives

Brands can also adapt by aligning themselves with public health campaigns and engaging in CSR efforts that promote healthier lifestyles. Taking a proactive approach to corporate responsibility helps mitigate the potential negative impact of the advertising ban, enhances brand reputation, and builds trust with consumers.

For example, fast-food chains and snack companies could sponsor initiatives focused on reducing childhood obesity or increasing access to nutritious foods in schools and underserved communities. By engaging in CSR efforts and demonstrating a commitment to public health, brands can position themselves as part of the solution rather than the problem.

CSR initiatives also allow brands to continue marketing their products without violating advertising restrictions. Public health campaigns, NGO partnerships, or educational programs emphasising nutrition and wellness can provide valuable visibility while aligning the brand with positive social outcomes.

The Role of Market Research in Helping Brands Adapt

As the UK’s junk food advertising ban approaches, market research will be pivotal in helping brands navigate these new regulations. From reformulating products to understanding consumer attitudes and optimising packaging, market research provides the data-driven insights that brands need to remain competitive. Here’s how it can help brands successfully adapt.

Identifying Reformulation Opportunities

Reformulating products to reduce fat, sugar, and salt while maintaining taste and appeal is a significant challenge for brands. Market research can help identify which ingredients consumers are most concerned about and how they respond to different reformulation efforts. Through surveys and focus groups, brands can assess which attributes (such as sweetness, texture, or flavour) matter most to their target audience, allowing for more strategic reformulation efforts.

Additionally, competitive analysis through market research enables brands to benchmark their reformulated products against competitors. By evaluating how competitors have succeeded with healthier product versions, brands can better position their offerings and make more informed decisions about taste and nutritional changes, ensuring they meet market expectations without compromising quality.

Testing New Product Ideas

Before introducing reformulated products or launching new, healthier alternatives, brands must validate these changes through product testing. Market research methods such as focus groups, taste tests, and online surveys allow brands to collect valuable feedback on new formulations, ensuring they resonate with consumer preferences.

This process of prototyping and iteration is essential, particularly when making significant changes to flavour profiles or nutritional content. Product testing allows brands to fine-tune recipes, ensuring that the new version not only complies with HFSS guidelines but also meets the expectations of both existing customers and new health-conscious consumers.

Reevaluating Packaging Design

As reformulated products hit the market, packaging becomes critical to communicating new health benefits and aligning with consumer values. Market research can guide brands in reevaluating their packaging to ensure it reflects the healthier direction of their products. This could involve:

  • Packaging Testing: Research techniques such as A/B testing or eye-tracking studies can measure consumer responses to different packaging designs, colours, and messaging, helping brands identify which packaging is most likely to attract health-conscious shoppers.
  • Health Claims and Messaging: Market research can help brands determine how to best communicate changes in product ingredients. Packaging that highlights “low sugar” or “reduced salt” needs to resonate with consumers, and testing these claims ensures they are effective without overwhelming the customer.

In a market that increasingly values transparency, packaging must catch the consumer’s eye and communicate the product’s health benefits in a way that feels authentic and informative.

Understanding Consumer Attitudes Toward Health and Wellness

As health and wellness become central to consumer behaviour, market research can provide valuable insights into these shifting attitudes. Surveys and interviews help brands understand what factors drive consumer choices—whether it’s a preference for low-calorie options, clean ingredients, or eco-friendly packaging.

Behavioural studies can track how consumer demand for healthier products is evolving, revealing new opportunities for brands to align their offerings with these trends. For example, research might show that consumers are more likely to purchase products labelled as “natural” or “free from artificial ingredients,” giving brands clear direction on how to position reformulated products.

Evaluating Marketing Effectiveness

Once products are reformulated and packaging is redesigned, market research can help brands evaluate the effectiveness of their marketing strategies. This includes:

  • Ad Testing and Messaging: Testing which health-focused messages resonate best with target audiences helps brands fine-tune their advertising, ensuring consumers understand the benefits of reformulated products, even when traditional junk food advertising channels are no longer available.
  • Social Listening: Tools that monitor consumer sentiment on social media can provide real-time insights into how well new products are received. This allows brands to adjust their messaging or strategies based on consumer feedback.

Through targeted research, brands can not only adapt to regulatory changes but also seize opportunities for innovation, ensuring that reformulated products, new packaging, and marketing strategies meet consumer expectations and thrive in the evolving marketplace.

global-dining-trends

Seizing the Opportunity: The Future of Food and Beverage in a Health-Conscious World

The UK’s ban on junk food advertising before 9 pm, set to take effect in October 2025, is a clear signal that the industry must evolve. For brands, this isn’t merely a compliance issue—it’s an opportunity to align with the growing consumer demand for healthier, more transparent products. Those who can adapt quickly, innovate thoughtfully, and embrace this health-conscious shift will find themselves well-positioned for long-term success.

Key Takeaways for Brands

To thrive in this new regulatory landscape, brands must focus on proactive reformulation, effective communication, and strategic marketing. Reformulating products to meet government health standards isn’t just about avoiding restrictions; it’s about tapping into a rapidly growing market for wellness-oriented foods and beverages. Packaging and messaging must be reimagined to emphasise transparency and health benefits in a way that resonates with modern consumers.

The rise in health consciousness allows brands to lead, not follow. Consumers actively seek products that contribute to their well-being, and brands that take the initiative to create healthier options while maintaining taste and quality will likely gain an edge over competitors.

The Future of the Food and Beverage Industry

The food and beverage industry is poised for a transformation. As regulatory pressures mount—not just in the UK but globally—brands will be forced to rethink how they produce, package, and market their products. We can expect to see a surge in product innovation as companies experiment with lower-fat, lower-sugar, and cleaner-label alternatives. Additionally, the demand for transparency in labelling and packaging will only grow stronger, with consumers prioritising brands that align with their personal health goals.

Beyond product changes, the way brands communicate with consumers will also evolve. Traditional advertising avenues may shrink, but digital platforms, influencer marketing, and experiential campaigns will take centre stage, offering brands new ways to build relationships and foster loyalty in an increasingly health-driven marketplace.

With the ban on HFSS product advertising looming, the time for brands to act is now. The window to begin reformulating, testing, and repositioning products is closing rapidly. Waiting until the last minute to comply could mean losing valuable market share to competitors who have already embraced the shift toward health-conscious consumerism.

The brands that will succeed in this new environment are those that don’t just react to regulation but anticipate and shape the future of the industry. Now is the moment for innovation, adaptation, and leadership—those that seize this opportunity will find themselves leading the charge in a market defined by wellness and responsibility.

The grooming industry for men in Thailand is driven by cultural influences, evolving consumer behaviours, and economic growth.

Gone are the days of male grooming defined by Gillette razors in black packaging with neon accents. In the past, it was assumed men cared little about self-care, and grooming products were designed for convenience over quality. 

Fast-forward to today, and the male grooming market has evolved significantly. Thanks to shifting perceptions of masculinity, the rise of social media, and influential male figures, self-care and self-expression are now integral to modern masculinity. Thai men are embracing skincare, cosmetics, and grooming routines as essential parts of their daily routines, driving a wave of innovation and growth in the industry. Brands have adapted, focusing on effective ingredients and gender-neutral packaging. Today’s male grooming industry is not just about appearance but also empowerment, fueled by education and evolving cultural norms.

This trend mirrors the global growth in male grooming, projected to reach $115 billion by 2028, up from $80 billion in 2022, according to Statista. Thailand is a key player in this expanding market, influenced by unique local preferences and international trends. Within Asia, Japan, South Korea, and Thailand are the top men’s beauty products consumers. 

Worldwide Beauty Trends and Its Impact on Thailand

The global male grooming market has evolved from basic hygiene products to a broader range of skincare, cosmetics, and grooming tools. In Western markets, men are increasingly experimenting with products to enhance their appearance and well-being. Brands like The Ordinary and Fenty Beauty have embraced gender-neutral packaging and a focus on efficacy, allowing men to participate in self-care without the constraints of traditional gender norms.

Thailand reflects many of these global trends but with distinct local influences. Thai men, particularly in urban areas like Bangkok, are heavily influenced by K-pop and J-pop culture, where male idols have redefined beauty standards. This has driven demand for BB creams, facial masks, and subtle cosmetics. While gender-neutral branding is gaining traction globally, Thai brands often still associate grooming products with traditional gender roles. However, this is changing as younger generations embrace more diverse grooming practices, blending global influences with local preferences.

Image Source: Instagram

Thailand’s Male Grooming Market

Market Overview

Thailand’s male grooming market is thriving, driven by changing perceptions of masculinity, the influence of pop culture, and growing awareness of personal grooming as part of overall health and well-being. Men are increasingly adopting skincare routines and cosmetics traditionally associated with women, with younger generations viewing grooming as essential to self-care and self-expression.

Thailand’s dynamic consumer market supports this growth. Urban centres like Bangkok have become hubs for male grooming trends fueled by a young, tech-savvy population. E-commerce platforms like Lazada and Shopee have made it easier for men across Thailand to access a wide range of grooming products, contributing to rapid market expansion.

Market Growth and Demand

Thailand’s male grooming market is projected to grow significantly. The Asia-Pacific male grooming market, which includes Thailand, is expected to reach $15.1 billion by 2030. In Thailand, this growth is particularly evident in the skincare segment, with products like cleansers, moisturisers, and sunscreens becoming staples in men’s daily routines.

E-commerce has been crucial in expanding the market, making premium and niche products more accessible to men nationwide, including in rural areas. The growing number of male grooming salons and barbershops in urban areas reflects the increasing demand for professional grooming services, further driving market growth.

Consumer Demographics

Thai male grooming consumers are diverse, with urban men, particularly in Bangkok, leading the trend. These consumers, typically aged 18 to 35, are influenced by global beauty trends, social media, and celebrity endorsements. They are also more willing to invest in premium grooming products, viewing them as essential to maintaining their appearance and well-being.

In contrast, rural male consumers focus more on practicality and affordability. While demand for grooming products is growing in these areas, it is often driven by basic hygiene needs. However, with the rise of e-commerce, even rural consumers are exploring more advanced grooming options as they become more accessible.

Income levels also play a significant role in shaping grooming habits. Higher-income consumers tend to gravitate toward premium products, while middle and lower-income consumers focus on affordable yet effective options. However, across all income levels, there is a growing awareness of the importance of grooming, driven by social media influence and peer pressure.

Research-brief

Cultural Shifts and Influences in Thailand

Redefining Masculinity

Thailand’s younger generation is leading a cultural shift in perceptions of masculinity. Grooming is no longer seen as compromising one’s masculinity but as an essential aspect of self-care and confidence. Social media platforms like TikTok and Instagram play a pivotal role in this shift by giving visibility to men who embrace grooming as part of their identity, further normalising these behaviours. This growing acceptance of self-expression through grooming reflects a broader trend in which traditional gender norms are being redefined.

Influence of K-pop and J-pop

Regional pop culture, particularly from South Korea and Japan, has significantly influenced male grooming trends in Thailand. K-pop idols like BTS and EXO have set new standards of modern masculinity with flawless skin and polished looks, inspiring Thai men to adopt similar grooming routines. Products like BB creams, light foundations, and skincare routines that emphasise achieving the “glass skin” look are particularly popular among Thai men influenced by these trends.

Similarly, J-pop idols and actors are admired for their meticulous grooming, contributing to more sophisticated habits among Thai men. These pop culture icons have made grooming an integral part of self-expression for many Thai men, blending global beauty trends with local cultural norms.

Local Celebrity Endorsements

Local Thai celebrities also play a crucial role in shaping male grooming trends. Actors and singers like Mario Maurer and Nadech Kugimiya have become powerful advocates for grooming products, using their influence to promote a more modern and diverse view of masculinity. These campaigns have broken down traditional gender barriers, encouraging Thai men to invest in their appearance.

For example, Mario Maurer’s endorsements for various skincare brands have resonated with Thai men, who see him as a relatable figure. Similarly, Nadech Kugimiya’s campaigns for premium skincare products have helped elevate the market, making higher-quality grooming solutions more aspirational and accessible to a wider audience.

The Role of Male Beauty Influencers in Thailand’s Grooming Boom

Male beauty influencers are increasingly driving the male grooming market in Thailand, using platforms like Instagram, TikTok, and YouTube to reach a broad and engaged audience. These creators are not only normalising grooming and makeup for men but are also helping to reshape cultural norms around masculinity in the country. Their content resonates with younger generations, who are more open to experimenting with beauty products and grooming routines.

Key Examples:

  • Kacha Nontanun: A popular Thai singer and actor, Kacha frequently shares grooming tips with his fans on social media, discussing everything from skincare routines to makeup looks. His influence has made grooming more accessible to Thai men, encouraging them to invest in products that enhance their appearance.
  • Tae Darvid: Known for his flawless skin and polished appearance, actor and beauty influencer Tae Darvid regularly collaborates with beauty brands to promote skincare and grooming products tailored to men. His presence on Instagram has made him a key figure in Thailand’s male grooming market.
  • Poom Pattaranuwat: Renowned for his stylish looks and detailed skincare routines, Poom is another influential figure in Thailand’s beauty scene. His content often focuses on skincare solutions to address concerns like acne and oily skin, resonating with his male followers.

These influencers have become central figures in the growing acceptance of male grooming in Thailand. They’ve introduced new grooming products tailored to Thai men’s needs through their collaborations with local and international beauty brands. By promoting beauty as part of self-expression and self-care, they’ve contributed significantly to the cultural shift that views grooming as an essential aspect of modern masculinity.

As the popularity of male beauty influencers continues to rise, brands are increasingly partnering with these creators to reach younger audiences. This trend is expected to grow, further expanding the male grooming market in Thailand and offering new opportunities for brands to innovate and engage with this dynamic consumer segment.

Opportunities for Global Beauty Brands

Market Entry Strategies

Global brands looking to enter the Thai male grooming market should focus on localisation. Here are some strategies:

  • Leverage Local Influencers: Collaborating with Thai celebrities and influencers is essential for building credibility. Influencers can help global brands localise their message, making products more relatable to Thai consumers.
  • Tailor Marketing Messages: Marketing campaigns should align with local values and aesthetics. Avoid overly Westernised approaches and resonate with the Thai audience through culturally relevant messaging.
  • Adapt Product Formulations: Consider Thailand’s humid climate. Lighter, non-greasy formulations are preferred, and products should be tailored to address common skin concerns in the region.
  • Minimalist Packaging: Reflecting the sleek and modern aesthetics seen in K-beauty trends can appeal to Thai consumers who favour simple yet sophisticated designs.

Case Study: G&M Cosmetics’ Entry into Thailand

G&M Cosmetics, an Australian brand, successfully entered Thailand’s beauty market by leveraging online channels such as Lazada and Shopee to reach digitally savvy Thai consumers. 

Recognising the high demand for natural and clean beauty products, G&M introduced its P’URE Papayacare range, which resonated strongly with local consumers. After achieving success online, G&M expanded into brick-and-mortar retail through a partnership with Tops Club, a retail chain owned by Central Retail.

Their vegan, natural skincare focus aligned perfectly with Thai consumers’ preference for safe, gentle products, helping the brand establish a strong market presence. G&M also utilised local events and influencer partnerships to boost visibility and engagement. This multi-channel approach demonstrates the importance of understanding local preferences and using digital and physical retail strategies to build a brand in Thailand.

Product Innovation

The Thai male grooming market offers substantial opportunities for innovation:

  • Skincare Focus: Products that address acne, oily skin, and sun protection are in high demand. Global brands can innovate by offering:
    • Oil-control moisturizers
    • Lightweight sunscreens
    • Anti-ageing serums for men
  • Cosmetics for Men: BB creams, concealers, and tinted moisturizers providing natural coverage are gaining popularity. Global brands can cater to this growing demand for subtle cosmetics.
  • Advanced Grooming Tools: High-quality grooming tools, such as precision razors and electric shavers, appeal to tech-savvy Thai men who prioritise efficiency in their grooming routines.

Case Study: Better Way (Thailand) Co., Ltd.

Image Source Mistine – Instagram Feed

Background 

Better Way is the parent company of Mistine, one of Thailand’s largest beauty and personal care brands. Mistine is a household name in Thailand, known for its wide range of affordable products, including cosmetics and personal care items. Recently, Mistine has expanded its offerings to include male grooming products to capitalise on the growing trend.

Strategy

Mistine’s strategy involved launching a dedicated line of male grooming products catering to specific skin concerns such as acne and oily skin. The brand focused on using locally sourced ingredients appealing to Thai consumers. Mistine also heavily invested in marketing campaigns featuring popular Thai celebrities and influencers to promote its male grooming products, reinforcing how grooming is essential for modern men.

Results

Mistine’s male grooming products gained traction quickly, thanks to the brand’s strong reputation and effective marketing campaigns. The brand’s use of local influencers helped make male grooming more mainstream, resulting in increased market share in the competitive grooming sector.

Distribution and E-commerce

E-commerce plays a crucial role in reaching Thai male grooming consumers. To succeed, global brands should:

  • Focus on E-commerce Platforms: Establish a strong online presence on popular platforms like Lazada, Shopee, and JD Central, which dominate the Thai online shopping space.
  • Localised E-commerce Strategies: Engage Thai consumers through localised strategies such as influencer partnerships for product launches, live-streaming events, and easy payment options.
  • Hybrid Distribution Approach: While e-commerce is essential, physical stores still play a role in product discovery. Pop-up stores or collaborations with local retailers can provide opportunities for consumers to experience products in person.

Thanks to the trailblazing efforts of brands like Fenty Beauty, which has redefined inclusivity in cosmetics with its gender-neutral approach, and dedicated men’s grooming lines from heavyweights like Tom Ford and Hims, the boundaries of the male grooming industry are continuously expanding and reshaping perceptions of masculinity.

Thailand’s male grooming market is poised for continued growth, driven by cultural shifts, rising awareness of self-care, and the influence of regional pop culture. Global brands that adapt to local preferences and embrace innovative strategies will be well-positioned to capitalise on this dynamic market.

To stay ahead of emerging trends in the global beauty industry, download our Global Consumer Trends Report in the Beauty Industry here. This report delves deeper into the trends shaping the future of beauty and cosmetics worldwide.

As third-party cookies crumble, so does the foundation of digital advertising. The impending demise of these cookies and growing restrictions on mobile device identifiers are forcing brands to rethink how they connect with consumers. Apple’s App Tracking Transparency (ATT) and other privacy-first initiatives have reshaped the landscape, ushering in a new era where traditional tracking methods are no longer viable.

This shift is more than a technical adjustment—it demands a fundamental transformation of digital advertising strategies. Brands must move away from third-party tracking and embrace privacy-centric approaches to thrive in this environment. The path forward is becoming clearer, with three key strategies emerging as crucial: first-party data collection, second-party data partnerships, and revisiting contextual and interest-based advertising. Although each brand’s journey will differ, one constant remains—the importance of building strong consumer relationships while safeguarding privacy.

Also, read The Rise of Zero-Party Data: Enhancing Customer Trust and Personalisation.

The Internet Before Cookies

In the early days of the internet, privacy was more of a default. Websites operated independently, and tracking user activity across platforms was difficult. Users could browse anonymously, leaving little trace of their behaviour. However, this changed in the mid-1990s with the introduction of cookies, initially designed to improve user experience by remembering login details and preferences.

Third-party cookies evolved quickly, becoming powerful tools for tracking user behaviour across websites, enabling advertisers to deliver highly personalised ads. This marked the beginning of an era where cookies became the backbone of programmatic advertising and fueled the growth of digital giants like Google and Facebook.

However, as awareness of privacy issues grew, so did the demand for stronger protections. This led to regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), setting the stage for the eventual phase-out of third-party cookies.

The Golden Age of Third-Party Cookies

Before third-party cookies became widespread, digital advertising primarily relied on contextual targeting—placing ads based on the content of a webpage rather than tracking individual users. For example, a reader browsing an article about hiking might see ads for outdoor gear, not because the advertiser knew their browsing history but because of the relevance of the content. While effective to some degree, this method lacked the precision advertisers desired.

The introduction of third-party cookies changed everything. By enabling cross-site tracking, advertisers could deliver highly personalised ads tailored to users’ browsing habits, interests, and demographics. This precision significantly improved campaign effectiveness, making third-party cookies the cornerstone of programmatic advertising.

However, as third-party tracking became pervasive, privacy concerns followed. Users became increasingly aware of how their data was being collected and used, fueling the demand for stronger privacy protections. These concerns and regulatory pressures like GDPR and CCPA set the stage for the phase-out of third-party cookies and the rise of privacy-first alternatives.

Phasing Out Third-Party Cookies

Google has been preparing to phase out third-party cookies in its Chrome browser for years, but the timeline has shifted multiple times. The latest change delays the complete removal of cookies until 2025. Unlike Safari and Firefox, which have blocked third-party cookies by default, Chrome is taking a more gradual approach, allowing companies more time to adapt.

For marketers, this shift necessitates a pivot toward first-party data strategies and privacy-centric tools like Google’s Privacy Sandbox. These tools, along with alternatives like Adobe’s Real-Time Customer Data Platform (CDP), allow brands to collect and utilise first-party data while respecting privacy concerns. As the digital advertising ecosystem evolves, building strong first-party data strategies will be critical for maintaining effective targeting in a cookieless future.

The Path Forward for Advertisers in a Privacy-first World

The end of third-party cookies demands a fundamental shift in how advertisers collect and utilise data. Three key strategies will be crucial to maintain relevance and deliver personalised experiences in a privacy-first world: first-party data collection, second-party data partnerships, and contextual and interest-based advertising.

  • First-Party Data Collection

First-party data will be the most valuable asset in a cookieless future. Unlike third-party cookies, which track users across multiple sites, first-party data is collected directly from interactions between users and a brand’s platforms, such as websites, mobile apps, and loyalty programs. By gathering data from their own touchpoints, companies can build a clearer picture of their customers’ preferences, behaviours, and needs without infringing on privacy.

To harness first-party data effectively, brands must prioritise transparency and user consent. Clear communication about what data is being collected and how it will be used is essential. Loyalty programs, personalised content, and interactive experiences are just a few ways brands can incentivise users to share their data willingly. The goal is to build trust while delivering value.

  • Second-Party Data Partnerships

Brands can also collaborate with trusted partners to access second-party data. Second-party data is essentially someone else’s first-party data, shared in a privacy-compliant way. These partnerships allow companies to expand their understanding of their customers by gaining insights from non-competitive brands that target similar audiences.

For example, a retail brand might partner with a financial services company to better understand consumer spending habits and preferences. These collaborations can create a more holistic view of the customer journey, leading to more effective targeting and personalisation. Ensuring these partnerships comply with privacy regulations and maintain user trust is critical.

  • Contextual and Interest-Based Advertising

As third-party cookies disappear, contextual and interest-based advertising will become increasingly important. Contextual advertising places ads based on the content of the webpage rather than the user’s browsing history. This method respects user privacy while providing relevant ad experiences based on context.

Interest-based advertising, which targets ads based on general user interests rather than specific tracking, is another avenue for advertisers to explore. Both approaches allow brands to deliver relevant messages without relying on invasive tracking techniques.

As a renowned digital marketing expert, Neil Patel emphasises, “First-party data is your golden ticket for a post-cookie world. Build trust with your users and give them a reason to share their information willingly.” This sentiment underscores the importance of shifting to more transparent, privacy-respecting data collection and advertising methods.

Strengthening Consumer Relationships in a Privacy-Focused World

As digital advertising shifts toward privacy-centric models, building trust and fostering strong consumer relationships is more crucial than ever. The loss of third-party cookies has made it imperative for brands to earn customer loyalty through transparent and respectful data practices. In this new era, trust isn’t just a nice to have; it’s a fundamental requirement for success.

Consumers are increasingly cautious about sharing their personal information, especially regarding data breaches and invasive tracking practices. According to a study by Edelman, 81% of consumers say trust is a key factor in their purchasing decisions, and companies that fail to uphold strong privacy standards risk losing customer loyalty.

Brands can no longer rely on behind-the-scenes tracking to personalise ads. Instead, they must build direct relationships with consumers, encouraging them to share their data willingly. This shift puts trust at the heart of digital marketing strategies. When customers trust a brand, they’re more likely to provide the information needed to deliver personalised experiences.

Practical Steps to Improve Transparency, Consent, and Control

Clear Communication: Transparency begins with clear and concise communication about data collection practices. Brands should inform users exactly what data is being collected, how it will be used, and how long it will be stored. Avoid complex legal jargon and make privacy policies easy to understand.

User Consent and Control: Empower users by giving them control over their data. Implement robust consent management frameworks that allow users to opt in or out of data collection. Ensure that users can easily access, modify, or delete their data anytime.

Value Exchange: Provide tangible value in exchange for user data. Whether personalised offers, exclusive content, or enhanced experiences, brands must show customers that sharing their data is worthwhile. Loyalty programs and personalised recommendations are examples of effective value exchanges.

Examples of Companies Excelling in Consumer Relationship Management

Apple: Known for its strong stance on privacy, Apple has made transparency a cornerstone of its brand. With initiatives like App Tracking Transparency (ATT), Apple puts control in the hands of its users, allowing them to decide which apps can track their data. This approach has earned Apple significant consumer trust, differentiating the company in a crowded market.

Patagonia: Patagonia is a prime example of how ethical practices can build customer loyalty. The outdoor apparel brand’s commitment to environmental responsibility and social impact extends to its data practices, where transparency and respect for privacy are integral. By aligning their values with their actions, Patagonia fosters strong, trust-based customer relationships.

Spotify: Spotify has implemented clear privacy controls and provides users with detailed information about how their data is used. The platform offers personalised experiences tied to users’ data, making the value exchange evident. By emphasising transparency and value exchange, Spotify has built a loyal customer base that willingly shares their data in exchange for personalised experiences.

Future-Proofing Your Digital Advertising Strategy

As third-party cookies fade into the background, brands must adopt a forward-looking, privacy-centric approach to digital advertising. The future of marketing lies in strategies and technologies that prioritise user privacy while maintaining effective targeting and personalisation. Future-proofing your advertising strategy will require embracing new methods, tools, and platforms that aren’t dependent on cookies or specific identifiers.

Key Elements of a Privacy-Centric Approach

  • Consent Management: Implement robust systems that allow users to easily manage their data and privacy settings.
  • Data Minimisation: Only collect the data necessary for specific, consented purposes, reducing the risk of data breaches and enhancing user trust.
  • Security Measures: Invest in strong data protection measures to safeguard user information from unauthorised access.
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Adopting Technologies Not Dependent on Cookies

Marketers must now explore alternative technologies to deliver personalised experiences without tracking users across the web. Several emerging technologies are designed to achieve this, helping brands adapt to a cookieless future:

First-Party Data Tools: These tools allow brands to leverage data directly from customer interactions, such as website behaviour, app usage, and CRM data. By focusing on first-party data, brands can build accurate profiles of their users while ensuring privacy and compliance.

Contextual Advertising Platforms: Unlike behavioural advertising, contextual advertising places ads based on a webpage’s content rather than user tracking. This approach ensures relevance while respecting user privacy, making it an essential strategy in the absence of cookies.

Interest-Based Advertising: Interest-based models allow advertisers to target groups of users based on general interests rather than specific identifiers. This broadens the reach while maintaining user privacy, as no personal data is tracked or stored.

Tools and Platforms for Effective Targeting

Several tools and platforms are emerging to help brands transition to a privacy-first digital advertising ecosystem. These technologies enable brands to continue targeting and personalising experiences, even in a cookieless environment:

Google’s Privacy Sandbox: Designed to create a more private internet while enabling targeted advertising, Google’s Privacy Sandbox offers APIs like Federated Learning of Cohorts (FLoC) and Topics. These tools allow advertisers to target ads based on group behaviour rather than individual tracking. By replacing third-party cookies with less invasive methods, Privacy Sandbox aims to balance privacy with ad relevance.

Adobe’s Real-Time Customer Data Platform (CDP): Adobe’s Real-Time CDP enables brands to collect and activate first-party data across channels while respecting user privacy. The platform offers advanced segmentation and personalisation features that aren’t dependent on third-party cookies. With its privacy-first approach, Adobe Real-Time CDP helps brands deliver personalised experiences while ensuring compliance with global privacy regulations.

Server-to-Server Solutions: Platforms like Marin Software offer server-to-server tracking solutions that bypass the need for cookies altogether. These solutions allow for more secure and accurate data collection, helping brands maintain performance and measurement capabilities in a cookieless world.

A New Era of Digital Advertising

The demise of third-party cookies signals the beginning of a new era in digital advertising that requires a fundamental shift in how brands collect and utilise data. To succeed in this evolving landscape, the importance of first-party data cannot be overstated. By leveraging data directly from customer interactions on their platforms, brands can build personalised experiences while respecting user privacy. Additionally, forming second-party data partnerships provides valuable opportunities for collaboration, allowing brands to expand their reach without compromising compliance.

The future of advertising will also see a resurgence of alternative targeting methods, such as contextual and interest-based advertising. These strategies enable brands to deliver relevant messages without relying on invasive tracking techniques. As consumers demand more control over their data, respecting privacy will be key to maintaining trust and loyalty.

Brands that adapt and innovate in this cookieless world will thrive. Building strong consumer relationships, prioritising transparency, and adopting privacy-centric technologies will ensure long-term success. The landscape may be shifting, but with the right strategies, brands can navigate the change and emerge stronger than before.

In the not-so-distant past, department stores were the crown jewels of retail, sprawling multi-story spaces that offered everything from fashion to home goods under one roof. They were more than just places to shop; they were social hubs where families spent weekends and holiday traditions were built. In cities like New York, London, Tokyo, and Mumbai, iconic department stores stood as symbols of prosperity and consumerism.

However, the retail landscape has undergone a seismic shift. Once considered indomitable, department stores are now facing an existential crisis. According to a report by Coresight Research, 2019 saw over 9,300 store closures in the United States alone, with department stores accounting for a significant share of these. This trend is not confined to the U.S. In the UK, household names like Debenhams have shuttered their doors after centuries of operation. Meanwhile, in Asia, traditional department stores were losing ground to both e-commerce giants like Alibaba and localised speciality retailers that better cater to modern consumer preferences.

The challenges are multifaceted. The rise of e-commerce has redefined convenience, offering consumers the ability to shop anytime, anywhere. Statista projects that global e-commerce sales will exceed $6.3 trillion by 2024, a clear indicator of where consumer dollars are heading. Additionally, shoppers today are more value-conscious and experience-driven, favouring specialised retail stores or direct-to-consumer (DTC) brands that offer unique products and personalised service over the one-size-fits-all approach of traditional department stores.

Globally, the fallout is clear: department stores that were once anchors of shopping malls are now vacant spaces, struggling to find relevance in a rapidly changing market. To survive, these retail giants must adapt to new consumer behaviours, rethink their business models, and leverage market research to understand the nuances of each region they operate in. The question is, can they evolve quickly enough to meet the demands of the modern shopper?

The Rise and Fall of Department Stores Globally

Historical Importance

Department stores have long been cornerstones of the retail world, shaping shopping habits and consumer culture across continents. In the United Kingdom, stores like Harrods and Selfridges didn’t just sell products; they sold experiences. They were destinations in their own right, drawing tourists and locals alike with their grandeur and extensive product ranges. These institutions became emblematic of British retail, often tied to the country’s broader cultural identity.

Across Europe, luxury department stores like Galeries Lafayette in Paris and KaDeWe in Berlin set the standard for high-end shopping. These establishments weren’t just retail spaces; they were symbols of elegance and affluence, where the latest fashion trends were showcased and where consumers were treated to a level of service that justified premium prices. In Asia, large retail chains such as Isetan in Japan and Lane Crawford in Hong Kong mirrored this success, becoming household names by offering a mix of local and international products tailored to the tastes of their diverse clientele.

For much of the 20th century, department stores thrived as the primary shopping destinations. They were pioneers of retail innovation, introducing concepts like fixed pricing and catalog shopping. Their influence extended beyond commerce, often driving urban development and becoming central to the social fabric of their communities.

The Decline

But the story of department stores is not just one of past glory—it is also one of recent decline. The very factors that once made department stores successful are now contributing to their downfall. The rise of e-commerce has fundamentally changed consumer behaviour, offering an unprecedented level of convenience and choice. According to Statista, global e-commerce sales reached a staggering $5.8 trillion in 2023, up by almost $1 trillion from the previous year. This growth came at the expense of physical stores, particularly large department stores, which struggled to compete with the ease and efficiency of online shopping.

In the UK, the closure of Debenhams and the downsizing of House of Fraser reflect a broader trend of declining foot traffic in traditional retail spaces. Similar patterns are observed in the United States, where once-dominant players like Sears and J.C. Penney have either closed down or drastically reduced their presence. Even in Asia, where department stores like Sogo and Takashimaya once reigned supreme, the landscape is changing rapidly. Younger consumers, especially in countries like China and South Korea, are gravitating towards digital platforms like Tmall and Coupang, which offer a wide array of products with just a few clicks.

The decline isn’t just about e-commerce. There’s a broader shift in consumer preferences. Today’s shoppers are more informed and selective, often seeking out niche products that reflect their personal values and tastes. This has fueled the growth of specialised retailers and direct-to-consumer brands that can offer a more curated shopping experience. Additionally, the rise of discount retailers, which provide value-oriented consumers with cheaper alternatives, has further eroded the market share of traditional department stores.

Globally, department stores are being squeezed from all sides. To remain relevant, they must not only adapt to the digital age but also redefine their role in a world where consumer expectations are higher than ever before. The challenge lies in balancing tradition with innovation—a task that few have managed to achieve successfully. The coming years will reveal whether these retail giants can pivot fast enough to survive or if they will become relics of a bygone era.

Changing Consumer Preferences Around the World

Shift Toward E-commerce

The rapid growth of e-commerce has been a game-changer for the retail industry, reshaping how and where consumers shop. However, the impact of this shift has not been uniform across regions. In the United States, e-commerce has become the dominant force in retail, with online sales accounting for nearly 15% of total retail sales as of 2023, according to the U.S. Census Bureau. This surge has been driven by a combination of convenience, competitive pricing, and a wide range of product options available at the click of a button. For department stores, this has meant a significant reduction in foot traffic and, by extension, sales.

Europe is witnessing a similar trend, though with regional nuances. Countries like the UK and Germany are leading the charge, with e-commerce penetration rates of 30% and 20%, respectively, as reported by Statista. Here, consumers have embraced online shopping, particularly during and after the pandemic, causing traditional department stores to rethink their strategies. In contrast, Southern European countries like Italy and Spain have been slower to adopt e-commerce, though the trend is gaining momentum.

The e-commerce landscape in Asia is even more dynamic. China, the world’s largest e-commerce market, saw online sales contribute to nearly 50% of total retail sales in 2023, according to China Internet Watch. Platforms like Alibaba’s Tmall and JD.com have become the go-to shopping destinations, especially among younger consumers who value speed, variety, and the convenience of mobile shopping. Japan and South Korea are also key players in the e-commerce boom, with well-established digital infrastructures supporting a seamless online shopping experience.

Emerging markets like India present a different picture. While e-commerce is growing rapidly, driven by increasing internet penetration and smartphone usage, it still accounts for a smaller percentage of total retail sales compared to more developed markets. However, the trend is accelerating, with platforms like Flipkart and Amazon India expanding their reach, offering a significant challenge to traditional retail formats, including department stores.

Rise of Discount and Specialised Retailers

As e-commerce reshapes the retail landscape, the rise of discount retailers and specialised stores has further eroded the market share of traditional department stores. In Europe, discount chains like Lidl and Aldi have seen significant growth, appealing to consumers who are increasingly price-sensitive due to economic uncertainties. These stores offer a streamlined selection of products at lower prices, often undercutting the offerings of department stores. The success of these value-oriented retailers reflects a broader shift in consumer priorities, where cost savings and convenience often trump brand loyalty.

In Asia, the story is somewhat different. While discount retailers are gaining ground, the region has also seen a boom in specialised stores that cater to niche markets. In Japan, for instance, stores like Muji and Don Quijote have carved out a strong presence by offering unique, curated product selections that resonate with local tastes. In South Korea, beauty and skincare retailers like Innisfree and Olive Young have capitalised on the K-beauty trend, drawing consumers away from the one-size-fits-all approach of traditional department stores.

The Appeal of Direct-to-Consumer (DTC) Brands

Adding to the competitive pressures on department stores is the growing appeal of direct-to-consumer (DTC) brands. These brands have disrupted the traditional retail model by cutting out the middleman and selling directly to consumers, often through their own online platforms. This approach not only allows them to offer lower prices but also to build a more personal connection with their customers.

In the United States, DTC brands like Warby Parker and Glossier have set the standard for this model, offering high-quality, design-driven products that attract a loyal customer base. Their success has led many to open physical stores, not to replace their online presence but to complement it, creating a seamless omnichannel experience. Europe has seen a similar trend, with brands like Allbirds and Veja establishing their own stores, often in prime locations previously dominated by department stores.

In Asia, DTC brands are also making waves, though the approach is slightly different. Brands like Xiaomi have successfully integrated their online and offline strategies, using physical stores not just as sales points but as experiential hubs where consumers can interact with products before purchasing online. This strategy has proven effective in markets like China and India, where the combination of digital convenience and physical touchpoints resonates with consumers.

Across the globe, the rise of DTC brands highlights a key shift in consumer preferences: today’s shoppers value personalised experiences, transparency, and direct engagement with the brands they buy from. For department stores, this means that simply offering a wide range of products is no longer enough. To compete, they must rethink their business models, focusing on creating unique, tailored experiences that meet the evolving expectations of the modern consumer.

The Impact on Shopping Malls Globally

Vacant Spaces in Different Markets

The decline of department stores has left a visible mark on shopping malls across the globe, with vacant anchor spaces becoming increasingly common. In the United States, the situation is particularly stark. Once a staple of American retail, department stores like Sears, Macy’s, and J.C. Penney have either closed a significant number of their locations or drastically scaled back their presence. According to a report by Green Street Advisors, as of 2023, there are over 500 vacant department store spaces in the U.S., with more closures expected in the coming years. These vacancies are not just isolated incidents but part of a broader trend reflecting the struggles of brick-and-mortar retail in the face of e-commerce and changing consumer preferences.

Image credit: The Telegraph

In Europe, the scenario is somewhat similar, though with regional variations. The UK, for instance, has seen a significant number of department stores, including Debenhams and House of Fraser, close their doors, leaving behind large, empty retail spaces in malls and high streets. In Germany and France, the situation is less severe, but the pressure is mounting as consumers increasingly shift to online shopping. The impact is less pronounced in Southern Europe, where traditional shopping habits have been slower to change, but even here, the cracks are beginning to show.

Asia presents a more complex picture. In countries like Japan and South Korea, department stores have long been fixtures in urban centres, often occupying prime real estate. However, even in these markets, the rise of e-commerce and specialised retail is taking its toll. While the scale of vacancies is not as dramatic as in the West, the trend is unmistakable. In China, where rapid urbanisation and a booming middle class once fueled the growth of large department stores, the shift to online shopping has led to a surplus of retail space in some areas. Malls that once thrived on the presence of major department store anchors are now grappling with how to fill these voids.

Creative Reuse of Spaces

Faced with the growing problem of vacant department store spaces, mall owners around the world are getting creative. In the United States, some of the most innovative solutions have involved turning these large, empty spaces into mixed-use developments. For example, the transformation of a former Macy’s in Seattle into a tech office for Amazon showcases how these spaces can be repurposed to meet the needs of a changing economy. Other malls have opted to convert vacant department stores into fitness centres, grocery stores, or even medical facilities, catering to the evolving demands of local communities.

In Europe, the approach has often been to integrate vacant spaces into broader mixed-use developments. Malls in cities like Berlin and Paris have started incorporating residential units, offices, and co-working spaces into their layouts, creating vibrant, multi-functional environments that attract a diverse range of visitors. This trend is particularly evident in the UK, where the repurposing of former retail spaces into entertainment venues, including cinemas and bowling alleys, is becoming increasingly common. The success of such initiatives reflects a broader recognition that malls must evolve beyond pure retail to remain relevant in today’s economy.

Asia, too, has seen a wave of creative reuse of vacant department store spaces, though the strategies vary by region. In Japan, for instance, some malls have transformed these areas into experiential zones, offering everything from virtual reality gaming centres to themed cafes that draw younger crowds. In South Korea, the emphasis has been on blending retail with entertainment and cultural experiences. A notable example is the transformation of a former department store space in Seoul into a large-scale bookstore and cultural complex, offering a mix of shopping, dining, and events that appeal to a broad audience.

In China, where the scale of vacant retail space is significant, the response has often involved turning these areas into community hubs. Some malls have introduced indoor playgrounds, art galleries, and even public libraries in place of traditional retail spaces, creating destinations that serve broader social functions. This trend is not just about filling space but about reimagining the role of malls in urban life, positioning them as centres of community and culture rather than just places to shop.

Globally, the challenge of vacant department store spaces has spurred a wave of innovation, with mall owners experimenting with new concepts and business models to attract visitors. The success of these initiatives will depend on their ability to meet the needs of modern consumers, who are increasingly looking for experiences that go beyond traditional retail. As malls evolve, the repurposing of these once-iconic spaces will play a crucial role in shaping the future of retail and urban development.

The Future of Brick-and-Mortar Retail Worldwide

Adapting to Regional Realities

As the retail landscape continues to evolve, brick-and-mortar stores are not standing still. Retailers around the world are adapting to the new realities of consumer behaviour, though the strategies vary significantly by region. In North America, the focus has been on creating hybrid retail models that blend online and offline experiences. For example, retailers like Walmart and Target have invested heavily in omnichannel strategies, integrating their physical stores with robust e-commerce platforms. These efforts include curbside pickup, same-day delivery, and in-store pickup for online orders, all designed to meet the expectations of convenience-driven consumers.

In Europe, the adaptation has often taken the form of enhancing the in-store experience to offer something that online shopping cannot. High-end retailers in cities like Paris and Milan are doubling down on luxury experiences, offering personalised services, exclusive events, and curated product selections that attract affluent shoppers looking for more than just a transaction. Meanwhile, in markets like Germany and the Netherlands, there’s been a push towards sustainability, with retailers emphasising eco-friendly products and practices to appeal to increasingly environmentally conscious consumers.

Asia presents a different set of adaptations. In Japan and South Korea, where technology is deeply integrated into daily life, retailers are leveraging digital innovations to enhance the shopping experience. Smart mirrors, augmented reality (AR) fitting rooms, and mobile payment systems are becoming standard features in stores, creating a seamless, tech-driven shopping environment that appeals to digitally savvy consumers. In China, retailers are experimenting with “new retail” concepts, where the lines between online and offline shopping are blurred. Alibaba’s Hema supermarkets are a prime example, offering a fully integrated experience where consumers can shop in-store, order online for home delivery, or even dine within the store, all while earning loyalty points that can be used across Alibaba’s ecosystem.

The Role of Market Research Globally

In this rapidly changing environment, market research has become an indispensable tool for retailers looking to stay ahead of the curve. Understanding evolving consumer needs and preferences is crucial, and this requires a nuanced approach that takes into account regional differences. Market research provides retailers with the data and insights needed to develop strategies that resonate with their target audiences, whether it’s through consumer surveys, focus groups, or advanced analytics.

Globally, market research is helping retailers identify emerging trends and opportunities. In North America, research has highlighted the growing importance of convenience and speed in consumer decision-making, leading to the expansion of services like same-day delivery and buy online, pick up in-store (BOPIS). In Europe, studies have shown a rising demand for sustainable products, prompting retailers to source eco-friendly materials and reduce their carbon footprints. In Asia, market research has revealed the increasing influence of social media on purchasing decisions, driving retailers to invest in influencer marketing and social commerce platforms.

By leveraging these insights, retailers can tailor their offerings to meet the specific needs of different markets, whether that means expanding their online presence, enhancing in-store experiences, or developing new product lines. Market research not only helps retailers understand what consumers want today but also anticipates future trends, allowing them to stay competitive in a constantly evolving landscape.

International Case Studies

Around the world, department stores are experimenting with various strategies to modernise and revive their brands. In the United States, one of the most talked-about efforts is the partnership between Amazon and Saks Fifth Avenue’s parent company, Hudson’s Bay Company, to acquire Neiman Marcus. This deal aims to leverage Amazon’s digital expertise to revitalise the luxury department store, integrating online and offline channels to create a seamless shopping experience. By combining Amazon’s vast data capabilities with Saks’ high-end brand image, the partnership seeks to attract a new generation of luxury consumers.

In Europe, the transformation of Selfridges in London offers another example of how department stores are adapting to the future. Selfridges has invested heavily in creating a destination experience, blending retail with entertainment, art, and dining. The store regularly hosts exclusive events, pop-up shops, and art installations, all designed to attract visitors beyond just shopping. This approach has helped Selfridges maintain its status as a must-visit location in London, even as other department stores struggle.

Image credit: Selfridges

Asia is also seeing innovative approaches to department store revitalisation. In Japan, Isetan Mitsukoshi has introduced a series of digital innovations to its stores, including AI-powered personal shopping assistants and mobile apps that enhance the in-store experience. These efforts are part of a broader strategy to attract younger, tech-savvy consumers who are accustomed to the convenience of online shopping but still value the tactile experience of browsing in a physical store. Similarly, in China, Intime Department Store, owned by Alibaba, has embraced the “new retail” model, integrating online and offline channels to create a holistic shopping experience that appeals to the country’s digitally driven consumers.

These case studies highlight the different paths that department stores are taking to remain relevant in a rapidly changing retail environment. While the challenges are significant, these examples demonstrate that with the right strategies and a deep understanding of consumer behaviour, brick-and-mortar retail will still be relevant in the future of global commerce.

Strategies for Survival Across Regions

Embracing Omnichannel Retail:

In the face of mounting challenges, the adoption of omnichannel strategies has become a lifeline for department stores worldwide. Omnichannel retailing is not just about having both a physical and an online presence; it’s about seamlessly integrating these channels to create a unified customer experience. This approach is crucial in a world where consumers expect flexibility—whether they want to shop online, pick up in-store, or have their purchases delivered the same day.

Image credit: Nordstrom

In North America, retailers like Nordstrom have been pioneers in implementing omnichannel strategies. Nordstrom’s “buy online, pick up in store” (BOPIS) service is a prime example of how traditional department stores can leverage their physical locations to complement their digital offerings. The company’s investments in mobile apps and in-store technology have also paid off, allowing them to offer services like curbside pickup and personal shopping experiences that are coordinated through digital platforms. These efforts have helped Nordstrom maintain a competitive edge in a market increasingly dominated by e-commerce giants.

Europe has also seen successful implementations of omnichannel strategies. In Germany, Otto Group, one of the continent’s largest e-commerce players, has effectively integrated its online and offline operations. By leveraging its extensive logistics network, Otto offers consumers a variety of fulfilment options, including home delivery and in-store pickup. The company has also focused on building a strong digital infrastructure, allowing it to respond quickly to changing consumer demands and market conditions. This flexibility has been key to its survival and growth in a highly competitive retail environment.

Image Credit: South China Morning Post

In Asia, where mobile technology is deeply embedded in everyday life, the integration of online and offline channels has taken on unique forms. In China, for instance, Alibaba’s Hema supermarkets are at the forefront of the “new retail” movement, blending the convenience of e-commerce with the immediacy of physical shopping. Customers can shop in-store, scan products with their smartphones for additional information, and even have their groceries delivered to their homes within 30 minutes. This model has proven highly successful in meeting the expectations of China’s tech-savvy consumers, and it offers a glimpse into the future of retail globally.

Focusing on Customer Experience:

While omnichannel strategies are essential, they are only part of the equation. To truly thrive, department stores must also focus on enhancing the in-store experience. In a world where consumers can buy almost anything online, the physical store needs to offer something more—whether it’s personalised service, unique product offerings, or an environment that encourages exploration and discovery.

In the UK, department stores like John Lewis have taken this approach to heart. Known for its exceptional customer service, John Lewis has doubled down on creating a welcoming and supportive shopping environment. The store offers personalised shopping services, where customers can book appointments with expert advisors who help them find exactly what they need. Additionally, John Lewis has invested in experiential retail, offering in-store workshops, events, and interactive displays that make the shopping experience more engaging and enjoyable.

Image credit: Shoppers Stop

In India, where retail is deeply intertwined with cultural and social practices, enhancing the in-store experience means understanding and catering to local preferences. Department stores like Shoppers Stop have successfully adapted by offering a mix of traditional and modern products, along with services that resonate with Indian consumers, such as personalised tailoring and home delivery of goods purchased in-store. By blending local sensibilities with global retail practices, Shoppers Stop has managed to maintain its relevance in a rapidly changing market.

Japan presents another interesting case study on the importance of customer experience. Department stores like Isetan and Takashimaya are renowned for their meticulous attention to detail and customer service. In a country where the consumer is king, these stores go to great lengths to provide a superior shopping experience. From offering impeccably wrapped purchases to having knowledgeable staff who can guide customers through their product selections, Japanese department stores have turned shopping into an art form. Additionally, they have incorporated cultural elements into their offerings, such as seasonal events and displays that celebrate traditional Japanese festivals, making the in-store experience not just about shopping but about cultural engagement as well.

Globally, the focus on customer experience is becoming increasingly important as consumers seek out more than just products—they are looking for connections, community, and a sense of belonging. Department stores that can tap into these needs while also offering the convenience and flexibility of omnichannel shopping are the ones that will survive and thrive in the years to come. The key is to understand the unique cultural and regional dynamics at play and to tailor the shopping experience accordingly, ensuring that every visit to the store is memorable and meaningful.

Final Thoughts

The decline of department stores is not just a retail issue—it’s a reflection of deeper shifts in consumer behaviour and societal values. As we’ve explored, the rise of e-commerce, the growing appeal of discount and specialised retailers, and the increasing importance of omnichannel strategies have fundamentally altered the retail landscape. Consumers today are more empowered, more informed, and more demanding than ever before. They seek convenience, value, and personalised experiences, and they are not afraid to abandon brands that fail to meet these expectations.

The future of retail, and indeed the future of malls, hinges on the ability of retailers to adapt to these changes. The days of the traditional department store, with its sprawling floor plans and one-size-fits-all approach, are numbered. In their place, we will likely see a new breed of retail spaces—ones that are smaller, more specialised, and more attuned to the needs and desires of modern consumers. These stores will not just be places to shop but places to experience, to connect, and to engage with brands in meaningful ways.

The path forward for department stores that wish to remain relevant is clear but challenging. They must embrace innovation, leveraging technology to create seamless omnichannel experiences that cater to the digital consumer. They must also double down on the in-store experience, offering something that online shopping simply cannot—whether it’s personalised service, unique products, or an environment that fosters exploration and discovery.

But perhaps most importantly, retailers must listen to their customers. This is where market research plays a crucial role. Understanding the evolving preferences, behaviours, and expectations of consumers is not just an advantage—it’s a necessity. Retailers who invest in deep, ongoing market research will be better equipped to anticipate trends, adapt their strategies, and ultimately survive in a market that is more competitive than ever.

In the end, the future of malls and department stores will be shaped by those who are willing to innovate, to take risks, and to put the customer at the center of everything they do. The retail world is changing, and those who fail to change with it will find themselves left behind. But for those who rise to the challenge, the opportunities are endless. The question is: who will step up and redefine the future of retail?

The electric vehicle revolution is not just a global phenomenon—it’s driving full speed into the Philippines. According to the Electric Vehicle Association of the Philippines (EVAP), the number of electric vehicles in the country is set to soar to 6.6 million by 2030, with a staggering 3.6 million electric motorcycles and 300,000 private electric cars leading the charge. This projected growth positions the Philippines as a key player in the shift toward sustainable transportation, reflecting a collective commitment to cleaner, greener alternatives. As Filipino roads prepare to welcome this new wave of eco-friendly vehicles, the question is no longer if but when we will fully embrace this electric future.

Understanding the nuances of this shift, particularly in emerging markets like the Philippines, is crucial for auto industry leaders. The Philippine EV market presents unique opportunities and challenges, making it a focal point for brands aiming to lead the future of mobility.

Overview of the Current State of EVs in the Philippines

The Philippines is on the global warming frontline, with its archipelagic structure contributing to heightened susceptibility to rising sea levels, changing weather patterns, and exacerbated extreme events, including typhoons and deadly heat and humidity, all of which aggravate the risk to its large energy infrastructure.

The Philippines is also one of the fastest-growing developing countries. Poverty is in decline, access to energy is rising, and, with that, demand for energy services. However, fossil fuels still dominate the energy system, accounting for 78% of power generation in 2022. 

The electric vehicle market in the Philippines is gaining momentum, reflecting the country’s commitment to sustainable and innovative transportation solutions. Although still in its early stages compared to more mature markets, the adoption of electric vehicles is showing significant promise. The government has been actively promoting EV adoption through various policies and incentives, aiming to reduce the nation’s carbon footprint and dependence on fossil fuels. The establishment of the Electric Vehicle Industry Development Act (EVIDA) has provided a strong regulatory framework supporting the growth of the EV market.

Key Players and Popular EV Types in the Philippine Market

Several key players are shaping the Philippine EV landscape. International brands such as Nissan and Hyundai are leading with their electric car models. At the same time, local manufacturers like the Electric Vehicle Association of the Philippines (EVAP) and startups focus on producing electric tricycles and motorcycles. These local innovations cater to the affordability and practicality needed in the Philippine market.

The types of EVs gaining popularity in the Philippines reflect its consumers’ diverse needs and preferences. Electric motorcycles and scooters are increasingly favoured for their affordability, efficiency, and suitability for navigating congested urban areas. Brands like NIU and Yamaha have introduced models that are well-received for their performance and reliability. Electric tricycles (e-trikes) are particularly popular in urban and rural areas, offering an eco-friendly and cost-effective alternative to traditional tricycles. Although the adoption rate for electric cars is slower, there is growing interest among affluent consumers and businesses committed to sustainability, with models like the Nissan Leaf and Hyundai Kona Electric gradually making their presence felt in the market.

Hyundai has made significant progress with electric models like the award-winning Hyundai Ioniq 5. The sleek design and impressive range of up to 451 km make it popular for consumers seeking sustainable yet high-performing vehicles.

Rising Demand for Electric Vehicles in the Philippines

The demand for electric vehicles in the Philippines is on a robust upward trajectory, driven by favourable market conditions, consumer preferences, and government initiatives. Recent data indicates that the Philippines is witnessing a significant surge in EV adoption. In 2023, EV registrations increased by 50% compared to 2022, reflecting a growing awareness and acceptance among Filipino consumers. This growth is particularly evident in the two- and three-wheeler segments, which saw a combined 60% increase in sales over the past year. 

Several factors are driving this consumer demand:

  • Environmental Concerns: Increasing awareness about environmental issues and the negative impact of fossil fuels pushes consumers towards greener alternatives. The public’s growing concern for air quality and climate change is a significant motivator for adopting EVs.
  • Government Policies and Incentives: The Philippine government has proactively promoted EV adoption through the Electric Vehicle Industry Development Act, which offers tax incentives, import duty exemptions and other benefits. These measures have made EVs more financially accessible to the average consumer.
  • Rising Fuel Costs: The fluctuating and often high gasoline prices encourage consumers to consider more cost-effective and stable alternatives like EVs. EVs’ lower operating and maintenance costs than traditional vehicles add to their appeal.
  • Urbanisation and Traffic Congestion: The dense urban areas and chronic traffic congestion in cities like Manila make two and three-wheeler EVs a practical solution. These vehicles are more manoeuvrable and suitable for short-distance travel, addressing the daily commuting needs of many Filipinos.

Consumer behaviour in the Philippines reflects a growing inclination toward sustainable and cost-efficient mobility solutions. Consumers increasingly recognise EVs’ long-term cost benefits, while the expansion of charging infrastructure, particularly in urban areas, has alleviated some of the range anxiety that previously deterred potential buyers. Advancements in battery technology, vehicle performance, and the appeal of a modern and environmentally conscious lifestyle are further driving EV adoption.

  • Edmund A. Araga, president of EVAP via Business World Online

Regulations and Incentives for EV Adoption

The Philippines government has been instrumental in fostering the growth of the electric vehicle market through a series of supportive regulations and policies. These measures promote sustainable transportation, reduce carbon emissions, and make EVs more accessible and appealing to the general public. The cornerstone of the Philippines’ regulatory framework for EVs is the Electric Vehicle Industry Development Act, which provides a comprehensive set of policies, including tax incentives, establishing a nationwide network of EV charging stations, fleet conversion mandates, and local government initiatives.

Owning an EV in the Philippines comes with several tangible benefits, thanks to these supportive policies:

  • Cost Savings: EV owners benefit from reduced operational costs. The lower cost of electricity compared to gasoline translates to significant savings in fuel expenses. Additionally, EVs require less maintenance due to fewer moving parts.
  • Tax Breaks and Financial Incentives: The exemption from excise taxes and import duties makes the initial purchase of EVs more affordable. Furthermore, EV owners can avail of discounts on vehicle registration fees and exemptions from certain traffic management schemes.
  • Environmental Impact: EVs contribute to reducing air pollution and greenhouse gas emissions, aligning with the values of environmentally conscious consumers and contributing to a healthier environment.

Successful Government Initiatives and Their Impact

  • E-Trike Project in Mandaluyong City: The Asian Development Bank (ADB) and the Philippine government partnered to launch the e-trike project in Mandaluyong City—the initiative aimed to replace gasoline-powered tricycles with electric ones. As a result, 100,000 e-trikes were deployed, significantly reducing emissions and fuel costs for drivers. The project demonstrated the practicality and benefits of e-trikes, paving the way for broader adoption across the country.
  • EV Charging Stations in SM Malls: SM Supermalls, one of the largest mall chains in the Philippines, has proactively supported EV adoption by installing free EV charging stations across their locations. This initiative not only provides convenience to EV owners but also encourages more consumers to consider purchasing EVs. The availability of charging stations in popular shopping destinations helps alleviate range anxiety and promotes the practical use of EVs in daily life.
  • Quezon City’s Green Fleet Initiative: Quezon City has launched a program to convert its public transport fleet to electric vehicles. The initiative includes deploying electric buses and jeepneys, supported by charging infrastructure development. This project aims to reduce the city’s carbon footprint and improve air quality, serving as a model for other cities in the Philippines.

Two and Three-Wheelers: The Leading Segment in EV Adoption

Two- and three-wheelers play a critical role in the transportation landscape in the Philippines. These vehicles are essential for daily commuting and represent the country’s largest electric vehicle market segment. The adoption of electric two and three-wheelers is driven by their affordability, practicality, and suitability for the country’s urban and rural environments.

Two and three-wheelers are integral to the Philippine transportation system, especially in densely populated urban areas and rural communities. These vehicles are favoured for their manoeuvrability, lower operating costs, and ability to navigate traffic congestion. Motorcycles, scooters, and tricycles are commonly used for personal, delivery, and public transportation.

  • Affordability: The lower purchase price and maintenance costs of two and three-wheelers make them accessible to a larger population segment. This affordability is a significant factor in their widespread adoption.
  • Fuel Efficiency: Traditional two and three-wheelers are already more fuel-efficient than cars, but electric variants offer even greater savings by reducing fuel costs to a fraction.
  • Urban Mobility: In crowded cities like Manila, the ability to weave through traffic and find parking easily makes two and three-wheelers the preferred choice for many commuters.
  • Environmental Impact: Electric two and three-wheelers contribute to reducing air pollution, a pressing issue in many Philippine cities. Their adoption aligns with national goals for sustainability and reduced carbon emissions.

Success Stories of 2 and 3-Wheeler EV Adoption

BEMAC Electric Tricycles in Manila: 

BEMAC, a leading manufacturer of electric tricycles (e-trikes) in the Philippines, has successfully deployed thousands of e-trikes in Metro Manila. These e-trikes have replaced traditional gasoline-powered tricycles, significantly reducing emissions and operating costs for drivers. The initiative has been supported by local government units and private sector investments, showcasing a successful public-private partnership model in promoting sustainable transport.

Gogoro Electric Scooters in Makati: Gogoro, a Taiwanese electric scooter company, has made significant inroads into the Philippine market, particularly in urban centres like Makati. Gogoro’s battery-swapping stations provide a convenient and efficient solution for scooter riders, allowing them to replace depleted batteries with fully charged ones quickly. This innovative approach has been well-received, increasing city dwellers’ adoption rates for efficient and eco-friendly transportation options.

Market Analysis and Future Projections for 2 and 3-Wheelers in the Philippines 

The market for electric two and three-wheelers in the Philippines is poised for substantial growth. 

Several factors drive this growth:

  • Government Support: Ongoing government incentives and policies favouring EV adoption will continue to boost the market. Subsidies, tax breaks, and the development of charging infrastructure are key drivers.
  • Consumer Awareness: Increasing awareness of EVs’ environmental and economic benefits is influencing consumer preferences. Educational campaigns and demonstrations of EV capabilities are further enhancing market penetration.
  • Technological Advancements: Improvements in battery technology, vehicle performance, and charging infrastructure are making electric two and three-wheelers more appealing. Longer battery life, shorter charging times, and enhanced safety features are attracting more consumers.
  • Corporate and Fleet Adoption: Businesses are increasingly adopting electric two and three-wheelers for delivery and logistics purposes. This trend is particularly notable in the e-commerce and food delivery sectors, where operational efficiency and cost savings are paramount.

Encouragement from Retail and Commercial Sectors

The retail and commercial sectors in the Philippines are crucial in promoting the adoption of EVs. By offering incentives and supporting infrastructure, these establishments are making it easier and more attractive for consumers to switch to electric mobility. Malls, in particular, are at the forefront of this movement, leveraging their reach and influence to drive EV adoption.

Role of Malls and Commercial Establishments in Promoting EVs

Malls and commercial establishments have become key players in promoting EVs in the Philippines. They are convenient hubs for daily activities, making them ideal locations for introducing EV-friendly amenities and services. By integrating EV charging stations and offering incentives, these establishments support the government’s sustainability goals and enhance the shopping experience for environmentally conscious consumers.

  • Accessibility: By providing EV charging stations, malls allow EV owners to charge their vehicles while they shop, dine, or watch a movie. This convenience reduces range anxiety and encourages more consumers to consider EVs.
  • Visibility: Charging stations in prominent locations within malls increase the visibility of EVs, normalising their presence and educating the public about their benefits.
  • Incentives: Malls often offer additional incentives, such as free or discounted parking for EVs, further incentivising the switch to electric vehicles.

Malls Offering Free Charging Stations and Other Incentives

  • SM Supermalls: SM Supermalls, one of the largest mall chains in the Philippines, has been a pioneer in supporting EV adoption. They have installed free EV charging stations across several locations, including SM Megamall, SM Aura, and SM Mall of Asia. These charging stations are strategically placed in accessible areas, allowing EV owners to conveniently charge their vehicles while shopping. Additionally, SM Supermalls offer incentives such as free parking for EVs, making the switch to electric vehicles more appealing to consumers.
  • Ayala Malls: Ayala Malls has also embraced the green initiative by installing EV charging stations in its properties, such as Greenbelt and Glorietta. Ayala Malls provides free charging services and has partnered with electric vehicle manufacturers to host awareness campaigns and test-drive events. These initiatives help educate the public about the benefits of EVs and provide firsthand experience, encouraging more people to consider switching to electric mobility.
car-buyer-personas

Impact of Such Initiatives on EV Adoption Rates

The initiatives by malls and commercial establishments have significantly impacted EV adoption rates in the Philippines. By providing convenient and accessible charging infrastructure, these establishments reduce one of the major barriers to EV ownership — range anxiety. The presence of charging stations in popular locations reassures potential buyers that they will have reliable access to power, a crucial factor in their decision-making process.

  • Increased Consumer Confidence: The availability of charging stations in malls boosts consumer confidence in owning an EV. Knowing they can easily charge their vehicles while going about daily activities makes owning an EV more attractive.
  • Enhanced Public Awareness: The visibility of charging stations and the associated promotional campaigns help raise public awareness about EVs. Educational events and test drive opportunities provided by malls and their partners inform consumers about the benefits of EVs, contributing to a more informed and receptive market.
  • Higher EV Adoption Rates: The combination of convenient charging options and incentives has led to higher EV adoption rates. As more consumers experience the benefits of EV ownership, word-of-mouth and positive reviews further drive demand.

Recommendations for Accelerating EV Adoption

To further accelerate the adoption of electric vehicles (EVs) in the Philippines, it is essential to implement strategies that address existing barriers and promote the benefits of EV ownership. Insights from market research provide a valuable foundation for developing these strategies, highlighting the critical role of government subsidies and incentives, as well as the need for auto brands to leverage these insights to reach prospective clients effectively.

Insights from Market Research on Effective Strategies for Promoting EVs

Market research reveals several effective strategies for promoting EV adoption in the Philippines:

  • Public Awareness Campaigns: Educational initiatives informing consumers about EVs’ environmental and economic benefits are crucial. These campaigns should highlight the long-term cost savings, reduced carbon footprint, and enhanced driving experience associated with EVs.
  • Infrastructure Development: Expanding the charging station network is essential, particularly in urban areas and along major highways. Collaboration between the government, private sector, and auto manufacturers can accelerate the development of this infrastructure.
  • Incentives and Benefits: Providing tangible incentives, such as tax breaks, rebates, and discounts on vehicle registration, can make EVs more financially attractive. Additional perks like free parking and access to carpool lanes can also enhance the appeal of EVs.
  • Partnerships and Collaborations: Developing partnerships between auto manufacturers, energy companies, and technology providers can lead to innovative solutions and services supporting EV adoption. For example, offering bundled packages that include the vehicle, home charging equipment, and installation services can simplify the purchasing process for consumers.

Importance of Government Subsidies and Additional Incentives

Government subsidies and incentives are pivotal in making EVs more accessible and appealing to consumers. These measures can significantly reduce the upfront cost of EVs, which is often a major barrier to adoption. 

Key incentives that can drive EV adoption include:

  • Tax Incentives: Waiving or reducing taxes on EV purchases can lower the initial cost, making them more competitive with traditional internal combustion engine (ICE) vehicles.
  • Import Duty Exemptions: Exempting EVs from import duties can further reduce costs, encouraging manufacturers to import EVs and consumers to purchase them.
  • Subsidies and Rebates: Providing direct financial incentives, such as subsidies and rebates, can make EVs more affordable for a wider range of consumers. These incentives can target specific segments, such as low-income households or small businesses, to ensure broader adoption.
  • Infrastructure Grants: Offering grants and funding for the development of charging infrastructure can accelerate the establishment of a comprehensive network of charging stations, addressing range anxiety and making EV ownership more convenient.

How Auto Brands Can Leverage These Insights to Reach Prospective Clients

Auto brands can leverage the insights from market research and government incentives to reach and engage prospective clients effectively:

  • Tailored Marketing Campaigns: Develop marketing campaigns highlighting EVs’ financial and environmental benefits. These campaigns should address common concerns, such as range anxiety and charging infrastructure, providing clear and reassuring information.
  • Partnerships with Retail and Commercial Sectors: Collaborate with malls, commercial establishments, and other high-traffic locations to provide charging stations and promote EVs. These partnerships can enhance visibility and accessibility, encouraging consumers to consider EVs.
  • Customer Education Programs: Offer educational programs and workshops that provide potential buyers with hands-on experience and information about EVs. Test drive events, informational sessions, and online resources can help demystify EV technology’s benefits.
  • Incentive Programs: Create incentive programs that align with government subsidies and additional incentives. Offer financial incentives, trade-in programs, and flexible financing options to make EVs more affordable and attractive.
  • Collaborative Initiatives: Engage with government bodies, energy companies, and technology providers to develop integrated solutions supporting EV adoption. For example, bundled packages, including the vehicle, charging equipment, and installation services, can simplify purchasing.
  • Community Engagement: Engage with local communities to promote the benefits of EVs and support local initiatives. Sponsorship of community events, participation in green fairs, and collaboration with local governments can build trust and awareness among potential buyers.

Final Thoughts

The future of electric vehicles in the Philippines is bright, with significant growth potential driven by supportive government policies, increasing consumer awareness, and proactive efforts by the retail and commercial sectors. The country’s unique market dynamics, particularly the prominence of two and three-wheelers, present a distinct opportunity for auto industry leaders to innovate and capture this burgeoning market.

For auto industry leaders, now is the time to engage with the evolving EV landscape. By partnering with market research firms, you can gain deeper insights into consumer behaviour, market trends, and the effectiveness of various promotional strategies. These insights are invaluable for developing targeted marketing campaigns, optimising product offerings, and making informed business decisions that align with the needs and preferences of Filipino consumers.

As a global market research agency with offices in 10 countries, including the Philippines, we have a strong foothold in the Asian market and extensive experience analysing market trends and consumer behaviour. Our expertise can help you navigate the complexities of the Philippine EV market and identify growth opportunities. Contact us for comprehensive market analysis, strategic recommendations, and actionable insights to empower your brand to lead the electric vehicle revolution in the Philippines. Together, we can drive sustainable transportation and create a greener future.

Hawaii, a prime example of overtourism, has taken significant measures, including removing a World War II landmark. In April 2024, the Honolulu City Government announced that the island’s famous Haiku Stairs, often referred to as the Stairway to Heaven, would be removed. This drastic measure highlights a pressing issue that many 2024 travel trend reports overlooked: the severe impact of overtourism.

Many other countries have also recently dominated headlines for their struggles with overtourism, highlighting a critical point: the travel trend reports 2024 missed the severe consequences of overtourism on local communities. 

Travel brands must reassess their roles in promoting sustainable and responsible travel.

The Predicament of Overtourism

Overtourism occurs when visitor numbers exceed a destination’s sustainable capacity, leading to overcrowding, environmental degradation, and strained resources. This phenomenon is often driven by the popularity of destinations amplified by social media, marketing campaigns, and budget travel options.

Many global examples of locals bear the brunt of overtourism in their cities and towns. 

In Spain, Barcelona’s Gothic Quarter and La Rambla Street have become so crowded with tourists that the local quality of life has significantly diminished. Residents frequently complain about noise pollution, increased living costs, and losing community spaces to tourist-centric businesses. 

Similarly, in Japan, the influx of tourists to locations such as Kyoto and Tokyo has led to overcrowded public transport and the disruption of daily life. The iconic Mount Fuji, a symbol of natural beauty and cultural heritage, now faces environmental threats due to the sheer volume of visitors. These cases highlight the urgent need for a balanced approach to tourism that considers the well-being of local communities and the preservation of natural and cultural assets.

Sustainable Travel Efforts

Sustainable travel initiatives aim to minimise tourism’s negative impact on the environment and local communities while promoting economic benefits and cultural exchange. These initiatives encourage responsible tourism practices, such as reducing waste, conserving natural resources, and respecting local customs and traditions.

Thailand’s Phi Phi Island, a popular tourist destination, faced severe environmental degradation, prompting the government to close Maya Bay in 2018 for ecological recovery. After nearly four years, the area reopened with strict regulations to preserve its natural beauty. These measures included limiting the number of daily visitors, banning single-use plastics, and enforcing guidelines for responsible snorkelling and diving practices. The successful rejuvenation of Phi Phi Island demonstrates that with proper management and a commitment to sustainability, popular destinations can recover from the adverse effects of overtourism and continue to thrive.

Impact on Local Communities

The adverse effects of overtourism on local populations are profound and multifaceted. They disrupt the very fabric of the communities that attract visitors, extending beyond environmental degradation and strain on infrastructure to deeply impact residents’ social and economic well-being.

Overcrowding leads to increased traffic congestion, longer wait times for public services, and a general sense of chaos in daily life. Noise pollution from throngs of tourists can disrupt the peace residents cherish. The influx of visitors often commodifies local culture, where traditions and customs are commercialised to cater to tourists, diluting their authenticity and significance.

Economic pressures mount as overtourism drives up the cost of living. Housing prices and rents can skyrocket, making it difficult for locals to afford to live in their communities. This phenomenon, known as “tourist gentrification,” often forces residents to move to less desirable areas, leading to a loss of community cohesion. 

Small, local businesses that once served residents’ needs may be replaced by tourist-oriented shops and restaurants, further alienating the local population.

Examples of local pushback against overtourism are becoming increasingly common. In Barcelona, residents express frustration through protests and actions such as using water guns to spray tourists. Locals complain their city has been transformed into a “theme park” for tourists, with everyday amenities overshadowed by tourist attractions. The strain on public services and infrastructure and the commercialisation of cultural landmarks have sparked a growing movement among residents to reclaim their city.

Similarly, the sheer volume of tourists has led to significant disruptions in Tokyo. The local government has had to take measures to protect community spaces and maintain order. For example, barriers were erected at a popular convenience store to prevent tourists from taking photographs of Mount Fuji, as it had become a major inconvenience for store patrons. This action reflects a broader sentiment among Tokyo residents that their needs and daily routines are being compromised for the sake of tourism.

The situation in Mallorca, part of Spain’s Balearic Islands, exemplifies the severe impact of overtourism on local communities. Tourism generates 45% of the Balearic Islands’ GDP, underlining its economic significance. However, the influx of visitors, which reached a record 17.8 million last year, has stretched public services to breaking point and severely impacted residents’ quality of life. Protests have become a common sight in Palma de Mallorca, where thousands recently took to the streets under banners reading “Enough saturation, the city for those who live in it” and “This isn’t tourismophobia, it’s numbers: 1,232,014 residents, 18 million tourists.”

Image Credit: Al Jazeera

The protestors, organised by around 80 groups, have called for measures such as imposing a tourist tax and regulating tourist rental flats. They argue such regulations would generate resources to manage tourism better and support local populations. Suggestions include limiting the number of tourist accommodations and ensuring residents have a say in managing tourism. 

These examples underscore the urgent need for a more balanced approach to tourism management. Local communities must be actively involved in planning and implementing tourism policies to safeguard their interests. Travel brands, too, are responsible for promoting respectful and sustainable tourism practices. By fostering a deeper understanding of the local culture and environment among travellers and by supporting initiatives benefitting visitors and residents, the negative impacts of overtourism can be mitigated.

Innovative Solutions for Mitigating the Effects of Overtourism

Addressing the challenges posed by overtourism requires innovative solutions to balance the needs of tourists with those of local communities. Several cities and travel brands have pioneered effective measures to manage visitor numbers and mitigate the adverse effects of overtourism, creating models that can be replicated globally.

Examples of Positive Measures: Copenhagen, Denmark

Copenhagen exemplifies forward-thinking tourism management. The city has implemented initiatives to reduce the negative impact of high visitor numbers while enhancing the experience for tourists and residents.

  • Green Kayak Initiative: Copenhagen encourages tourists to help clean the city’s waterways by offering free kayak rentals in exchange for collecting trash during their paddle. This program keeps the canals clean and raises awareness about environmental conservation among visitors.
  • Localhood Campaign: This campaign aims to disperse tourists from the overcrowded city centre by promoting lesser-known neighbourhoods and attractions. By highlighting these areas, Copenhagen alleviates pressure on popular sites and distributes tourism’s economic benefits evenly across the city.
  • Litter Collection Rewards: Tourists who pick up litter can receive free public transport rides and entry to local attractions. This incentivises responsible behaviour and fosters a sense of stewardship among visitors, contributing to a cleaner and more pleasant environment.

The Role of Travel Brands in Mitigating Overtourism

Travel brands are pivotal in addressing overtourism through sustainable practices. 

Here are strategies and real-life examples:

Strategies for Airlines

  • Promoting Lesser-Known Destinations:

Airlines can help disperse tourist traffic by highlighting and offering direct flights to lesser-known destinations. By creating appealing travel packages and providing information about off-the-beaten-path locations, airlines can encourage travellers to explore beyond the usual tourist hotspots.

Example: In 2019, Ryanair launched a campaign to promote lesser-known European cities such as Kaunas in Lithuania and Brno in the Czech Republic, encouraging travellers to explore these hidden gems instead of the traditional hotspots.

  • Encouraging Off-Peak Travel:

Airlines can offer incentives such as discounted fares for travel during off-peak seasons. This can help balance visitor numbers throughout the year, reducing the strain on popular destinations during high season and providing a steadier flow of income for local economies.


Example: JetBlue offers its “Blue Pass,” which allows unlimited travel during specific off-peak periods. This helps to balance the tourist influx by spreading travel across different times of the year.

  • Supporting Sustainable Aviation Practices:

Implementing more fuel-efficient technologies, investing in sustainable aviation fuel, and optimising flight paths can reduce air travel’s environmental impact. Airlines can also educate passengers on the benefits of carbon offset programs and encourage participation.

Example: In 2019, KLM Royal Dutch Airlines launched the “Fly Responsibly” campaign, encouraging passengers to offset their carbon emissions and promoting sustainable aviation fuel use.

Strategies for Hotels

  • Implementing Eco-Friendly Practices:

Hotels can adopt various sustainable practices, such as reducing water and energy consumption, minimising waste, and sourcing local and sustainable products. Green certifications can attract environmentally conscious travellers and set a benchmark for industry standards.


Example: Marriott International’s “Serve 360” sustainability and social impact platform aims to reduce waste, conserve water, and support sustainable practices across its global properties. By 2025, Marriott plans to reduce landfill waste by 45%.

  • Supporting Local Communities:

By employing local staff, sourcing products from local suppliers, and collaborating with local artisans, hotels can ensure that tourism revenue benefits the local economy. This supports community well-being and provides guests with an authentic cultural experience.


Example: Six Senses Hotels Resorts Spas emphasises local hiring and sourcing. Their properties often feature locally made products and hire local staff, ensuring that tourism benefits the surrounding community.

  • Managing Guest Behaviour:

Hotels can educate their guests on responsible tourism practices, such as respecting local customs, minimising waste, and engaging in sustainable activities. Information on less-visited attractions and eco-friendly tours can also help distribute tourist numbers more evenly.


Example: The Ritz-Carlton has implemented the “Community Footprints” initiative, which includes educating guests about local customs and sustainable practices. They provide information on eco-friendly activities and encourage guests to engage in community-based tourism.

Strategies for Tour Operators

  • Designing Sustainable Itineraries:

Tour operators can develop travel itineraries emphasising sustainability, including visits to eco-friendly attractions, community-based tourism projects, and conservation initiatives. This approach reduces the environmental impact of tours, supports local economies, and educates travellers on sustainable practices.

Example: Intrepid Travel offers small group tours that focus on responsible travel. They include community-based tourism experiences, promote local businesses, and ensure their tours have a minimal environmental footprint.

  • Limiting Group Sizes:

Smaller tour groups can lessen the environmental and social impact on destinations. Tour operators can create more intimate and personalised experiences less disruptive to local communities and environments.


Example: G Adventures limits the size of its travel groups to 12-16 people. This approach reduces the destinations’ environmental and social impact while providing a more intimate and personalised travel experience.

  • Promoting Responsible Travel:

Tour operators can educate their clients on the principles of responsible travel. This includes respecting local cultures and traditions, supporting local businesses, and participating in conservation efforts. By fostering a sense of stewardship among travellers, tour operators can help ensure tourism has a positive impact.


Example: Responsible Travel, a UK-based tour operator, focuses exclusively on sustainable tourism. It offers trips that support conservation efforts and benefit local communities and educates its customers on the principles of responsible travel.

Importance of Balancing Tourist Satisfaction and Local Well-Being

Balancing the needs and desires of tourists with the well-being of local communities is crucial for sustainable tourism. 

Ensuring that tourism benefits both visitors and residents involves several key considerations:

  • Preserving Cultural Heritage:

Tourism should enhance rather than erode the cultural heritage of destinations. This means promoting and respecting local traditions, ensuring that tourism revenue supports cultural preservation, and preventing the commodification of cultural practices.


Example: Bruges, Belgium, has implemented visitor caps and restricted tourist accommodations to preserve its cultural heritage and prevent overcrowding. These measures help maintain the city’s charm and residents’ quality of life.

  • Maintaining Environmental Integrity:

Protecting natural environments is essential for the long-term sustainability of tourism. Travel brands should promote eco-friendly practices, support conservation efforts, and minimise their environmental footprint to preserve the beauty and biodiversity of destinations.


Example: The Galápagos Islands have strict regulations on the number of visitors and the activities allowed. These measures protect the islands’ unique ecosystems while providing a high-quality experience for eco-conscious travellers.

  • Ensuring Economic Benefits:

Tourism should provide tangible benefits to local economies. This includes creating jobs, supporting local businesses, and investing in community infrastructure. Equitable distribution of tourism revenue can help reduce economic disparities and foster a sense of shared prosperity.

Example: The Icelandic Tourist Board’s “Inspired by Iceland” campaign encourages tourists to travel responsibly and respect local communities. The campaign highlights the economic benefits of sustainable tourism practices and promotes local businesses.

  • Enhancing Tourist Experiences:

Satisfied tourists are more likely to return and recommend destinations to others. Travel brands should strive to provide high-quality, meaningful experiences that respect local communities and environments. This includes offering educational opportunities, personalised services, and unique cultural interactions.


Example: Airbnb’s “Experiences” platform offers travellers unique, locally-led activities that provide a deeper connection to the destination. By promoting authentic interactions and supporting local hosts, Airbnb enhances the travel experience while benefiting the local economy.

Final Thoughts

Reflecting on overtourism’s complexities reveals the travel industry’s need to address its multifaceted impact. While travel trend reports focus on travellers and destinations, the severe consequences on local communities and environments necessitate a holistic approach to ‘travel trends.’

Travel brands are uniquely positioned to lead this change by adopting sustainable and community-focused strategies. Travel brands can create a more balanced and sustainable tourism industry by prioritising local populations’ well-being and preserving natural and cultural resources. 

This involves promoting lesser-known destinations, encouraging off-peak travel, and supporting eco-friendly practices.

Ultimately, the goal is to ensure tourism remains a positive force, benefiting visitors and their communities. 
For a deeper dive into the evolving landscape of travel and tourism, including insights into the other five emerging trends, download our comprehensive report, “Navigating Emerging Trends in Global Travel and Tourism.” Discover how to stay ahead of the curve and drive positive change in the industry by accessing the report here.

Many brands risk falling behind in the rapidly evolving e-commerce sector. With the e-commerce industry moving beyond just selling products online to crafting comprehensive, personalised shopping experiences, this shift” focuses on bridging the digital and physical worlds gap. 

In this next-level e-commerce phase, success hinges on integrating digital commerce at the core of business operations, catering to consumers’ ever-increasing high expectations. Brands are expected to harness digital tools to become indispensable to their customers, offering a depth of engagement that surpasses the conventional online shopping experience.

-Source: Statista 

Leading brands already see the benefits of aligning with these changes, unlocking new value by deepening their commitment to digital commerce strategies. However, some are still on the sidelines, hindered by concerns over costs, the complexity of multiple channels, or the scale of transformation required.

So, how do brands navigate the scope and complexity of e-commerce to build a positive shopping experience around their products? A big part of this is embracing the latest e-commerce trends.

We’ve identified ten key trends poised to redefine e-commerce and catalyze growth for your brand in 2024 and beyond. These trends are set to transform the way people shop and sell online.

Trend 1: Tailored Shopping Experiences Through Personalisation

There is no one-size-fits-all approach in e-commerce anymore. Consumers expect interactions tailored to their preferences and behaviours, marking a significant shift toward personalisation. This trend enhances the shopping experience, fosters brand loyalty, and increases sales. 

Personalisation Strategies and Technologies

E-commerce companies are leveraging cutting-edge technologies and strategies to offer personalised shopping experiences. Personalisation encompasses various aspects, from customised product recommendations to individualised email marketing campaigns. Market research, data analytics, cookies, and behavioural tracking tools are pivotal in gathering insights into customer preferences, enabling brands to effectively tailor their offerings and communications.

The Role of AI and Machine Learning in Personalisation

AI and machine learning analyze vast amounts of data to identify patterns, predict customer behaviour, and automate personalised content delivery. AI algorithms can recommend products based on browsing history, purchase patterns, and even social media activity, ensuring each customer interaction feels uniquely tailored to the individual’s interests and needs.

Several brands have set benchmarks in utilising personalisation to enhance customer experience. Amazon uses its recommendation engine to suggest products, demonstrating how understanding customer behaviour can increase engagement and sales. Spotify provides personalised playlists, showing that personalisation extends beyond physical products to digital experiences, and Netflix tailors its viewing suggestions based on previous interactions, exemplifying personalisation in content consumption.

Walmart Innovates with AI for Personalised Online Shopping and InHome Replenishment

Retail giant Walmart has significantly advanced in tailoring shopping experiences through its online platform. Walmart’s use of big data analytics to personalise customer interactions stands out, particularly in how it leverages shopping history and preferences to offer relevant product suggestions.

Most recently, in January 2024, Walmart revealed the future of retail at the Consumer and Electronics Show (CES) with a sneak peek into Walmart InHome Replenishment, which will use AI and Walmart’s decades of order fulfilment expertise

to ensure customers’ online shopping carts are filled with the right items at the right time and delivered to a refrigerator in a kitchen or garage.

Source: Walmart.com

Walmart’s approach is to integrate AI to optimise the online grocery shopping experience. Customers receive recommendations based on past purchases and consider factors such as dietary preferences and even local weather forecasts, suggesting items that might be needed based on current or upcoming conditions.

Doug McMillon, president and CEO, Walmart Inc.

Walmart’s mobile app takes this personalised shopping experience further by recognising when a customer is in-store and offering features like a store map and the location of items on their shopping list. This online and offline personalisation blend enhances customer satisfaction and streamlines shopping.

Trend 2: Green Commerce: Ethical and Sustainable Shopping

Modern consumers are increasingly informed and concerned about their purchases’ environmental and ethical implications. They seek transparency and are more likely to support brands that demonstrate a commitment to sustainability, from product sourcing to packaging and delivery. This shift in consumer behaviour signals a broader expectation for e-commerce brands to act responsibly and sustainably. Our recent global sustainability study, published in a report titled The “Green Brand,” shows that 60% of eco-conscious consumers globally agree businesses must engage in sustainable practices. 

Brand Image and Customer Retention Benefits

Adopting sustainable and ethical practices enhances a brand’s image, contributing to a positive reputation in the market. Brands prioritising these values often see increased customer loyalty, as consumers prefer to associate with brands that reflect their values. Sustainability also differentiates a brand in a crowded marketplace, attracting new customers and retaining existing ones.

Sustainable Business Practices in E-commerce

E-commerce brands are implementing various sustainable practices, including using eco-friendly packaging, optimising supply chains to reduce carbon emissions, and offering products made from sustainable or recycled materials. Digital platforms also enable brands to minimise their carbon footprint and offer transparency in their operations, aligning with sustainability goals.

Case Study: Koi Footwear – A Leap Towards Sustainable Fashion


Image Courtesy: One Tribe

Koi Footwear, a brand celebrated for its eccentric and environmentally conscious approach, stands out in the fashion industry with its 100% vegan leather products. The brand’s dedication to pushing boundaries with its alternative, vibrant designs makes it a great example of sustainability in fashion.

Koi Footwear embarked on an ambitious climate action campaign to boost its online sales while staying true to its eco-friendly ethos.

Their focus? To reduce their carbon footprint. 

Their challenge: Boosting online sales with sustainability.

Koi Footwear sought to offer customers a meaningful shopping experience that aligned with its sustainability goals and contributed to reducing its carbon footprint in creative ways.

For this, they collaborated seamlessly with One Tribe, a company helping businesses reduce their carbon footprint, to craft their first climate action campaign. This initiative allowed customers to contribute to rainforest conservation through purchases from their Planet Protectors product range, a move that was both impactful and well-received by their community.

The solution: Engaging the community through social media.

The collaboration saw the birth of the Planet Protectors range, a curated collection of products promoting sustainable shopping habits. Koi Footwear leveraged vibrant and engaging social media content to bring attention to this collection, emphasising the climate-positive actions behind each purchase.

A key feature of the campaign was the establishment of a Climate Impact Page, showcasing real-time statistics on the campaign’s environmental impact, including the number of trees protected, CO2 stored, and emissions removed. This initiative not only aligned Koi Footwear with several United Nations Sustainability goals but also offered a tangible way for customers to see the direct impact of their purchases.

The results? A tangible impact and increased sales.

The campaign translated into significant gains for Koi Footwear, with each product sold protecting approximately 60 square meters of rainforest. The real-time climate impact Tree Counter has become a testament to the brand’s commitment to the planet, enhancing customer engagement and satisfaction.

Image Courtesy: One Tribe

With a surge in social media engagement, Koi Footwear successfully connected with its eco-conscious audience. The campaign dramatically increased online sales and conversion rates and reduced the brand’s carbon footprint.

By safeguarding five trees for every item sold, Koi Footwear set a new standard for sustainability in the fashion industry, proving that eco-conscious actions can go hand in hand with commercial success and customer satisfaction.

Trend 3: Enhancing the Online Shopping Experience through AR 

Augmented Reality is revolutionising the e-commerce industry by offering immersive and interactive shopping experiences. This technology overlays digital information onto the physical world, enabling consumers to visualise products from the comfort of their own homes or within a store environment. AR’s transformative potential lies in its ability to bridge the gap between online shopping’s convenience and the tactile engagement of in-store experiences.

Benefits of AR in E-commerce

  • Enhanced Product Visualisation: AR allows customers to visualise products in 3D and their own space, increasing confidence in purchase decisions. This helps customers get a better feel for the product, reducing the uncertainty often accompanying online shopping.
  • Reduced Returns: AR reduces e-commerce return rates caused by mismatched expectations, leading to satisfied purchases, lower costs for retailers, and a smaller carbon footprint for shipping and returning goods.

The Edamama Brand Example

Image Source: Edamama

Edamama, a Philippines-based e-commerce brand, has integrated AR technology into its platform to improve customer experience and product visualisation, aiming to boost sales. A key achievement for Edamama was efficiently delivering 20,000 SKUs to customers, showcasing the effectiveness and scalability of their AR-enhanced operations.

The AR initiative also played a crucial role in securing $5 million in funding for Edamama. This influx of capital was a testament to investors’ confidence in the brand’s innovative approach and potential for future growth. The funding further enabled Edamama to expand its product offerings, invest in marketing, and refine the AR experience.

Trend 4: Seamless Shopping Across Channels with Omnichannel Strategies

A seamless omnichannel experience is vital for meeting today’s consumer expectations. Customers move fluidly across channels, seeking convenience, efficiency, and personalised interactions. An effective omnichannel strategy eliminates the silos between different shopping channels, allowing for a unified customer journey that significantly enhances satisfaction and loyalty.

Integration of Digital and Physical Shopping Channels

Integrating digital and physical shopping channels means that whether a customer shops online, through a mobile app, or in a physical store, the experience is consistent. Inventory visibility across channels, the ability to buy online and pick up in-store, and easy returns are just a few examples of how retailers can create a cohesive shopping environment that caters to the modern shopper’s needs.

Mobile and Social Media’s Roles in Omnichannel Strategies

Mobile devices and social media play pivotal roles in omnichannel strategies. They serve as touchpoints connecting the digital and physical worlds, offering opportunities for engagement at various stages of the customer journey. Mobile apps, for instance, can send push notifications about in-store promotions. At the same time, social media platforms can showcase products, gather customer feedback, and even facilitate purchases directly through social commerce features.

A Retailer’s Success Story in Omnichannel Commerce: Charles & Keith

Charles & Keith is a Singapore-based fashion retailer known for its trendy footwear and accessories. The brand has successfully integrated its online presence with physical stores, offering seamless shopping experiences to customers. It provides various convenient shopping and delivery options through its website, mobile app, and social media channels. Customers can check the availability of products in real-time across all stores and online, increasing their satisfaction and loyalty. By embracing omnichannel strategies, Charles & Keith has become a leader in Singapore and beyond, demonstrating the powerful impact of harmoniously blending digital and physical channels.

Trend 5: Leveraging AI and Automation for E-commerce Efficiency

Artificial Intelligence and automation are transforming e-commerce, streamlining operations, enhancing customer service, and refining marketing strategies. These technologies are futuristic concepts and practical tools deployed today to improve efficiency, personalise shopping experiences, and drive growth.

AI’s Impact on Operations, Customer Service, and Marketing

Operations: AI optimises e-commerce operations by automating inventory management, order processing, and logistics. This automation reduces human error, improves efficiency, and can significantly cut costs.

Customer Service: AI-powered chatbots and virtual assistants provide round-the-clock customer service, handling inquiries, solving problems, and making recommendations. This immediate response to customer needs enhances the shopping experience and boosts satisfaction.

Marketing: AI’s ability to analyze vast amounts of data enables highly targeted and personalised campaigns. Predictive analytics can forecast consumer behaviour, allowing brands to tailor their marketing efforts to individual preferences and increase the likelihood of conversion.

Applications like Predictive Analytics and Chatbots

Predictive Analytics: E-commerce brands use predictive analytics to anticipate customer needs, personalise recommendations, and optimise inventory based on predicted trends. This foresight can lead to more effective stocking strategies and tailored marketing messages.

Chatbots: Chatbots are being increasingly deployed on e-commerce sites to interact with customers in real-time. They can answer questions, guide users through shopping, and even handle transactions, providing a seamless and interactive shopping experience.

Some Use cases of AI in e-commerce:

  • AI-Driven Product Recommendation
  • Optimised Product Pricing
  • Enhanced Customer Engagement
  • Fraud Purchases Detection
  • Improved Social Media Listening
  • Virtual Product Visualisation
  • Customer Sentiment Analysis
  • Visual Product Search
  • Optimised Inventory Management
  • Product Content Generation
  • Smarter Business Automation

Trend 6: Short-Form Video to Captivate Audiences

Short-form video content has surged in popularity across social media platforms, becoming a powerful tool for e-commerce brands looking to engage and captivate their audience. This trend capitalises on the consumer preference for quick, engaging, and easily digestible content, making it a critical component of digital marketing and product showcasing strategies.

These videos can introduce new products, highlight features, share customer testimonials, or promote special offers. They are beneficial for demonstrating product use or visual appeal, giving customers a clearer idea of what to expect. This format is also perfect for storytelling, allowing brands to share their values and mission in a way that resonates with viewers.

The Engagement Power of Short-Form Video Content

  • Short-form videos are effective at grabbing attention in the noisy online environment.
  • The concise nature of these videos leads to direct and impactful content, resulting in higher engagement rates.
  • Videos are shared more frequently than other types of content, which can expand brand reach and virality.
  • Short-form videos can convey emotions and brand personality more effectively than text or images, creating a stronger connection with the audience.

e.l.f. Cosmetics: Mastering Short-Form Video in E-commerce

e.l.f. Cosmetics was founded in 2004 by Joseph Shamah and Scott Vincent Borba. The brand is known for its commitment to offering high-quality, vegan, and cruelty-free beauty products at affordable prices. Their approach to growth focuses on exceptional value, innovation, and community engagement. They have become popular among Gen Z due to their direct strategies and adept use of short-form video content, particularly on TikTok. 

e.l.f.’s strategic foray into TikTok set the stage for one of the most influential campaigns in the platform’s history. By launching an original song, #eyeslipsface, e.l.f. not only showcased its products in a creative and engaging way but also tapped into the power of community creation. With 7 billion views, the campaign’s success marked a significant moment in digital marketing, demonstrating the unmatched potential of short-form video content to engage consumers, drive brand awareness, and foster a passionate brand community.

In March 2024, e.l.f. collaborated with Liquid Death, a canned water brand, to release the e.l.f.. x Liquid Death Corpse Paint Vault makeup kit, which sold out within 24 hours. 

So what can e-commerce brands learn from e.l.f.?

  • Bold Engagement: Identify and boldly engage with your target audience through the platforms they frequent.
  • Brand Personality: Utilise your brand’s unique voice and personality to connect with and entertain your audience.
  • Data-Driven Decisions: Employ data analytics to tailor your digital experience, ensuring relevance and resonance with your consumers.
  • Active Listening: Maintain a pulse on your community’s preferences and sentiments, allowing for adaptive and responsive marketing strategies.

Trend 7: Social Commerce Integration 

Social commerce, the fusion of e-commerce with social media platforms, reshapes how brands connect with consumers online. This trend leverages the vast user base of social networks, turning them into vibrant marketplaces where discovery, interaction, and purchase happen seamlessly within the same ecosystem.

-Source: Yaguara.com

The Streamlined Journey from Discovery to Purchase

By integrating direct shopping capabilities—such as shoppable posts, stories, and in-app stores—these platforms allow consumers to make purchases without leaving the app. This integration facilitates a smoother shopping experience, leveraging the platforms where consumers already spend much of their time.

Social commerce simplifies the buyer’s journey from product discovery to purchase. Customers can learn about new products through influencer endorsements, targeted ads, or organic social media content and then immediately buy those products through embedded links or integrated storefronts. This streamlined process significantly reduces the steps to purchase, potentially increasing conversion rates and enhancing customer satisfaction by offering convenience and immediacy.

A Global Brand’s Successful Strategy in Social Commerce: Xiaomi

Xiaomi has mastered social commerce using platforms like Weibo and WeChat for flash sales and social media campaigns. By engaging with its community, Xiaomi creates anticipation for new product launches, gathers feedback, and fosters loyalty. Its success demonstrates the effectiveness of integrating social media and e-commerce strategies, making it an essential element of modern digital marketing.

Trend 8: The ROPO Effect: Research Online, Purchase Offline 

Consumers increasingly turn to online resources to compare prices, read reviews, and seek product information before purchasing in-store. This behaviour is driven by the desire for informed purchasing decisions, leveraging convenience and vast online information. Despite the rise of e-commerce, many shoppers still prefer the tactile experience and immediate gratification of buying in physical stores, especially for certain product categories like clothing, cosmetics, and electronics.

The Research Online Purchase Offline effect profoundly impacts retail and omnichannel strategies, prompting brands to integrate their online and offline channels more seamlessly. Retailers now focus on providing detailed product information, customer reviews, and price comparison options online while ensuring a cohesive and branded experience across all channels. This integrated approach helps maintain customer engagement and facilitates a smoother transition from online research to offline purchase.

Strategies for Leveraging Online Information to Increase Offline Sales

Retailers can leverage online information to boost offline sales by:

  • Offering in-store availability checks on their websites.
  • Encouraging online reservations for in-store pickups.
  • Providing exclusive online coupons that can be redeemed in physical stores.
  • Utilising geo-targeted ads to drive online researchers to nearby stores.

These strategies enhance the customer shopping experience and increase foot traffic to physical stores.

Think with Google:  Illustrating the ROPO Effect

The Research Online, Purchase Offline (ROPO) effect represents a significant consumer behaviour trend. This phenomenon, where consumers research products online before purchasing in physical stores, has become increasingly prevalent. A collaboration with Görtz, a renowned footwear retailer, offered insights into the ROPO effect’s impact on retail sales, revealing the substantial influence of online research on offline purchasing behaviours.

This case study, attributed to research conducted by Think with Google, delves into the ROPO effect’s intricacies and implications for retailers.

The primary goals of this study were to:

  • Quantify the extent to which consumers research online but purchase offline (ROPO).
  • Compare the incremental in-store sales against the sales generated online.
  • Garner insights on the ROPO effect’s significance for retailers.

The approach to understanding the ROPO effect involves:

  • Analyzing the Görtz ROPO phenomenon through relevant search queries that triggered Görtz’s AdWords advertisement.
  • Tracking the redemption of discount coupons offered on a landing page, applicable for online and offline purchases.

The findings highlighted the ROPO effect’s impact:

  • For every 100 coupons redeemed in the online shop, an additional 51 coupons were redeemed in-store following online research.
  • For every €1 of online sales, another €0.93 of revenue was generated offline.

These results highlight a critical insight for retailers: many consumers engage in online research before making in-store purchases, contributing to a considerable volume of offline revenue.

Trend 9: Product Discovery through Image and Voice Search

The advent of image and voice search technologies is reshaping how consumers find products online, marking a significant shift towards more intuitive and natural search methods. These technologies streamline the search process and offer a more interactive and convenient shopping experience, catering to modern consumers’ expectations for efficiency and ease of use.

Image and voice search technologies significantly enhance the shopping experience by making product discovery quicker and more intuitive. Voice search, for example, is ideal for hands-free situations and can deliver instant results, making it perfect for quick queries. On the other hand, image search appeals to shoppers looking for a specific product or style they’ve seen but can’t easily describe, allowing them to use a photo to find similar items online. These technologies also personalise the shopping experience, as they learn from individual search habits to provide tailored results.

SEO Strategies for Image and Voice Search

To optimise image and voice search, brands should focus on natural language processing and high-quality, relevant imagery. For voice search, this means incorporating long-tail keywords and questions people will likely ask in conversation. For image search, using clear, high-resolution images and tagging them with descriptive, keyword-rich file names and alt attributes is crucial. Structured data markup can also help search engines understand the context of images and content, improving visibility in search results.

Trend 10: Product Videos to Boost Buyer Confidence

Product videos have become an indispensable tool in e-commerce, offering a dynamic way to showcase products and help customers make informed purchasing decisions.

Videos offer a richer, more engaging way to present products than static images or text descriptions alone. They can convey a product’s look, feel, and use in a way that boosts buyer confidence and understanding, potentially reducing hesitation and increasing conversion rates.

Videos help bridge the gap between online shopping and the physical retail experience by demonstrating a product in action. Customers can see a product’s actual size, functionality, and quality, which helps to align expectations with reality and builds trust in the brand.

Strategies for Creating Engaging Product Videos

Creating compelling product videos involves more than just showcasing the product. It’s about telling a story that resonates with your audience. Highlighting key features, benefits, and differentiators in a concise and visually appealing way is crucial. Including customer testimonials or how-to guides within product videos can also add value and encourage engagement.

Nordstrom, a retail brand, sets a remarkable example in e-commerce by strategically using product videos. Distinguishing itself from competitors, Nordstrom’s videos often feature a salesperson who meticulously describes and demonstrates the products. This personal touch brings the in-store shopping experience online and significantly enhances product understanding and buyer confidence.

Nordstrom’s knowledgeable staff presents items, offering insights into product features, benefits, and styling options. Incorporating salespeople in product videos bridges the gap between online and physical retail. It adds authenticity and trustworthiness and reinforces Nordstrom’s reputation for exceptional customer service and quality products.

Source: Nordstrom

Nordstrom’s success in leveraging product videos showcases the brand’s commitment to innovation and customer satisfaction, proving the human element remains a powerful component of the retail experience.

Final Thoughts

The convergence of technology and consumer behaviour pushes e-commerce toward a more personalised, accessible, and interactive future. The journey from merely selling products online to creating comprehensive, engaging shopping experiences is challenging and rewarding, with the potential to redefine how e-commerce brands connect with their customers.

Discover the full potential of these trends and how to leverage them for your e-commerce company by accessing the report now: The Future of Online Shopping.